Guest Reviews & Comments
The Thatched House Hotel near Guildford: Guildford Hotels
1 Business Trip - 28/01/08	80%
2 Mature couple - 20/01/08	90%
Good Points: Room was nice size clean and tidy I would use this hotel again.
Bad Points: Water in shower and sink was slow to drain.
Further Comments: It would have been really useful to have known how much the taxi fare from the airport to the hotel as they differed from ￃﾂￂﾣ25 00 ￃﾂￂﾣ28 00 ￃﾂￂﾣ37 50 to ￃﾂￂﾣ40 00. I traveled from Sutton to Wallington three times and was charged three different rates.
3 Young couple - 05/01/08	70%
4 Young couple - 26/12/07	80%
Good Points: Nice and cosy room, comfortable bed with decent decor.
Further Comments: The staff were nice and polite offering assistance and directions around the city. I would recommend it as good value for money.
5 Mature couple - 19/12/07	80%
6 Mature couple - 19/12/07	70%
7 Business Trip - 11/12/07	90%
8 Business Trip - 08/11/07	50%
Good Points: Room part way refurbished Staff friendly and efficient
Bad Points: Room requires finishing.
Further Comments: The hotel was over priced for the general standard offered.
9 Business Trip - 04/11/07	80%
Good Points: The room ( twin as single) was very acceptable
Bad Points: Newly installed shaving light in bathroom had no pull cord/switch to operate it!!
Further Comments: The hotel is good in all aspects save for the evening meal which is a very limited menu and all vegetables are from frozen packs thus tasteless.The veggies were also undercooked. (Hotel did not charge me for this meal)Breakfast was fine.
10 Young couple - 11/10/07	70%
11 Group of adult friends - 12/07/07	70%
12 Other - 12/07/07	70%
Good Points: The overall accommodation was pleasant and clean and served its purpose as a place to stay during a hectic two days
Bad Points: The main problem was that the staff did not only not speak english but they didn't appear to understand english either, which made communicating quite difficult. Also the shower in the ensuite was of very poor quality and quite disappointing.
Further Comments: The one and only major problem with this accommodation was the staff's lack of ability to converse and communicate in English, even down to ordering drinks at the bar. The accommodation was reasonably good considering the rates
13 Business Trip - 07/06/07	80%
Good Points: cosy room
Further Comments: nice welcoming, lead to the room, nice brakfast, served fast in nice sorroundings.
14 Mature couple - 09/04/07	80%
Good Points: Friendly informal atmosphere and staff
Bad Points: Plug in bathroom basin did not work. When reported there was no apology or effort made to offer another. We were simply told 'no it doesn't work !!!!
Further Comments: We were attending a funeral in the area and were grateful to find a small friendly hotel. Our room was compact,comfortable and clean. We recommend this hotel to anyone preferring a ' homely ' atmosphere as opposed to the sometimes more formal and business like approach.
15 Young couple - 22/03/07	80%
Good Points: Value for oney - we didn't really need it to be special
Bad Points: It was fine but a little drab/old fashioned
Further Comments: Very friendly, efficient and helpful staff. Room clean and warm; tea and coffee making facilities - always a plus. Good value, I think. Sink plug looked quite sophisticated but didn't work! Hot water ran out after one of us had a shower so one had to not have a shower and wash hair under the cold water of the shower. The towels were rather thin. I would recommend the hotel, but only for a basic place to stay - not really for holidaying unless on a tight budget. But Cheam isn't really a place to go on holiday anyway!
16 Young couple - 20/03/07	90%
Good Points: Comfortable, and good value for money.
Further Comments: Lovely, friendly staff. Good breakfast. Good rate.
17 Group of work colleagues - 01/03/07	80%
Further Comments: ok
18 Leisure Visit - 01/02/07	70%
Good Points: The staff were very friendly and helpful, the hotel was clean and comfortable, and the breakfast was great.
Bad Points: The shower in the room didn't work and the hotel failed to fix it, although they did give me a generous discount on the price of the room. In their defence, they did their best to get the plumbing sorted out but I think that they were let down by their tradesman.
Further Comments: The hotel was very nice, and if the shower had worked or been fixed quickly I would have given it an extremely favourable review. There was very little wrong at all. The hotel staff sincerely believed that the shower had been fixed on the first day, and on the second morning of my stay, when they found that it was still defective, they immediately offered me another room so that I could shower. In summary I think that it is a great small hotel.
19 Young couple - 04/01/07	80%
Good Points: Staff were excellent and friendly
Bad Points: The shower was just a dribble.
Further Comments: We were pleased with the hotel and as it was quiet we were offered a free upgrade on arrival to the four poster room which was a real bonus. The hotel needs to be refreshed a little as it looks a bit tired. If we had paid the full rate for our room I would have been disappointed with the shower room facilities, but since we were upgraded I really have no place to complain.
20 Young couple - 13/12/06	80%
Good Points: bon acceuil,personnel qualifiￃﾩ,chambre bien dￃﾩcorￃﾩe,propre et charmante
Bad Points: le chauffage central dans la chambre ￃﾩtait en panne(chauffage d'appoint fourni en remplacement),chambre situￃﾩe derriￃﾩre la chaudiￃﾨre(bruit sourds de tuyauteries)
Further Comments: avis general tres bon.
If you are unable to book a room at The Thatched House Hotel then the nearest UK hotels around the Epsom area are: Greyhound Hotel Review, : Warwick Lodge Review, : Holiday Inn London Chessington Review,