Guest Reviews & Comments
Trouville Hotel near Bournemouth: Bournemouth Hotels
21 Mature couple - 29/03/07	80%
Good Points: Very close to the venue of the event we went to see and was excellent. For future events we will re-book.
Further Comments: There was building work being carried out that we were unaware of but as we stayed on a Sunday evening it did not did disturb us but had we been staying longer over a period when the works would be carried out then there may have been a problem.
22 Mature couple - 29/03/07	80%
Good Points: Very close to the venue of the event we went to see and was excellent. For future events we will re-book.
Further Comments: There was building work being carried out that we were unaware of but as we stayed on a Sunday evening it did not did disturb us but had we been staying longer over a period when the works would be carried out then there may have been a problem.
23 Business Trip - 24/03/07	80%
Good Points: Central to the BIC Pleasant staff
Bad Points: Not a very good reception on the TV
Further Comments: All OK would use it again
24 Business Trip - 24/03/07	80%
Good Points: Central to the BIC Pleasant staff
Bad Points: Not a very good reception on the TV
Further Comments: All OK would use it again
25 Other - 21/03/07	40%
Bad Points: Insufficient parking, many guests blocked in overnight. Staff were unhelpful and discourteous.
Further Comments: Although the hotel was being refurbished it had a general grubby, jaded air. Linen in the restaurant was stained and unwashed. Staff were unhelpful and gave the impression that they either did not know what to do or could not be bothered. In some cases (especially the restauant)staff appeared to resent being there and guests were treated as if they were a nuisance. The woman in charge of the restaurant was surly and rude, on one morning refusing to hold a hot plate whilst serving breakfast, pushing it onto a guest stating you hold it, it's hot with no napkin to lessen the heat. Staff here definitely need training in customer care! learning to say good morning or thank you would be a good start. The car park was woefully inadequate resulting in many guests being blocked in overnight unable to move their cars. Also very noisy at night. I have stayed in many hotels throughout the world and this was definitely the worst customer care by far. Very disappointing. Would definitely not recommend this hotel. I am sure there are better 3 star establishments in Bournemouth that would be far more welcoming.
26 Other - 21/03/07	40%
Bad Points: Insufficient parking, many guests blocked in overnight. Staff were unhelpful and discourteous.
Further Comments: Although the hotel was being refurbished it had a general grubby, jaded air. Linen in the restaurant was stained and unwashed. Staff were unhelpful and gave the impression that they either did not know what to do or could not be bothered. In some cases (especially the restauant)staff appeared to resent being there and guests were treated as if they were a nuisance. The woman in charge of the restaurant was surly and rude, on one morning refusing to hold a hot plate whilst serving breakfast, pushing it onto a guest stating you hold it, it's hot with no napkin to lessen the heat. Staff here definitely need training in customer care! learning to say good morning or thank you would be a good start. The car park was woefully inadequate resulting in many guests being blocked in overnight unable to move their cars. Also very noisy at night. I have stayed in many hotels throughout the world and this was definitely the worst customer care by far. Very disappointing. Would definitely not recommend this hotel. I am sure there are better 3 star establishments in Bournemouth that would be far more welcoming.
27 Young couple - 27/02/07	50%
Good Points: THE LOCATION
Bad Points: ROOMS WERE VERY OLD AND IN NEED OF UPDATING
Further Comments: GOOD HOTEL IF U R NOT EXPECTING TOO MUCH.
28 Young couple - 27/02/07	50%
Good Points: THE LOCATION
Bad Points: ROOMS WERE VERY OLD AND IN NEED OF UPDATING
Further Comments: GOOD HOTEL IF U R NOT EXPECTING TOO MUCH.
29 Other - 24/02/07	100%
Good Points: Clean room and friendly staff
Bad Points: Unfortunately there was building works, which caused noise.
Further Comments: Despite building works which was not through any fault of the hotel. The overall stay was a pleasant one. The room was clean and comfortable. The food was nice and the staff were welcoming.
30 Other - 24/02/07	100%
Good Points: Clean room and friendly staff
Bad Points: Unfortunately there was building works, which caused noise.
Further Comments: Despite building works which was not through any fault of the hotel. The overall stay was a pleasant one. The room was clean and comfortable. The food was nice and the staff were welcoming.
31 Young couple - 23/02/07	100%
Good Points: Our room clean & comfortable. The bathroom was in very good condition
Bad Points: The floorboards were very squeaky but you expect a few squeaks in an old building so it wasn't a problem to us.
32 Mature couple - 23/02/07	80%
Good Points: the free shampoo
Bad Points: no steam room, as stated in the paperwork
33 Mature couple - 23/02/07	50%
Bad Points: no heating or hot water
Further Comments: to have been informed of the maintenance work being carried out
34 Mature couple - 23/02/07	50%
Bad Points: no heating or hot water
Further Comments: to have been informed of the maintenance work being carried out
35 Young couple - 31/01/07	90%
Good Points: The staff were highly competent and friendly. Nice pool, sauna and jacuzzi. Breakfast very good.
Bad Points: The hotel was going through refurbishment at the time of our stay. Creaky floorboards.
36 Young couple - 25/01/07	80%
37 Business Trip - 21/12/06	70%
38 Mature couple - 13/12/06	80%
Good Points: Room 68 spacious double with another room with bunks in,clean newly tiled bathroom with shower and a sofa very nice.
Bad Points: very noisy traffic even with windows were shut.
39 Mature couple - 11/12/06	90%
Good Points: It was very convenient to reception dining room and most important to me personally, the leisure centre. Thanks in particular for the pool. I used it three times, on arrival , before breakfast and before we booked out. Just the job.
Bad Points: A small niggle that I could not use the pool after 9.30pm as we went out to see friends in the early evening and you could not use it before 7.30am which means limited space before breakfast if you wanted to leave early. Their was a security system and the CCTV on so I was curious other than for possible maintenance why it was restricted. It could effect people on business wanting to use the facilities.
Further Comments: The hotel being near the BIC centre is easy to find even in the dark. We were made very welcome. In particular I booked it for the leisure facilities and the jacuussi. They both came up to expectations. The only aspect I phoned up to find out was the timing of the pool opening. Thanks for out stay of one night due to committments. It served us well.
40 Mature couple - 11/12/06	90%
Good Points: It was very convenient to reception dining room and most important to me personally, the leisure centre. Thanks in particular for the pool. I used it three times, on arrival , before breakfast and before we booked out. Just the job.
Bad Points: A small niggle that I could not use the pool after 9.30pm as we went out to see friends in the early evening and you could not use it before 7.30am which means limited space before breakfast if you wanted to leave early. Their was a security system and the CCTV on so I was curious other than for possible maintenance why it was restricted. It could effect people on business wanting to use the facilities.
Further Comments: The hotel being near the BIC centre is easy to find even in the dark. We were made very welcome. In particular I booked it for the leisure facilities and the jacuussi. They both came up to expectations. The only aspect I phoned up to find out was the timing of the pool opening. Thanks for out stay of one night due to committments. It served us well.
If you are unable to book a room at Trouville Hotel then the nearest UK hotels around the Bournemouth area are: Brooklands Hotel Review, : The Hedley Hotel - B&B Review, : Lloyds Hotel Review,