Guest Reviews & Comments
Trouville Hotel near Bournemouth: Bournemouth Hotels
1 Mature couple - 09/01/08	90%
2 Mature couple - 11/12/07	70%
Good Points: Convenient for the BIC
Bad Points: Rather small
3 Mature couple - 20/11/07	80%
4 Mature couple - 20/11/07	80%
Good Points: size of bedroom OK clean but requires modernisation and decoration refurbishment - Dining room OK Breakfast very good.
Bad Points: First impression hotel looked tired in need of some refurbishment.
5 Mature couple - 16/11/07	80%
Good Points: good area
Bad Points: creaking floor boards
Further Comments: I booked on line and was asked smoking or non smoking, as my wife smokes i booked smoking. when arrived at hotel i was told it was a non smoking hotel; we were not amused if i had known that i would have booked else where.We have stayed at other hotels and had smoking rooms. I was annoyed that you got our booking by false advertising. I would recommend your hotel to none smoking friends
6 Mature couple - 16/11/07	80%
Good Points: good area
Bad Points: creaking floor boards
Further Comments: I booked on line and was asked smoking or non smoking, as my wife smokes i booked smoking. when arrived at hotel i was told it was a non smoking hotel; we were not amused if i had known that i would have booked else where.We have stayed at other hotels and had smoking rooms. I was annoyed that you got our booking by false advertising. I would recommend your hotel to none smoking friends
7 Mature couple - 24/10/07	70%
8 Business Trip - 28/09/07	30%
9 Business Trip - 28/09/07	30%
Good Points: The food provided for the meetings was tasty.
Bad Points: The heat was intolerable. The booking procedure was an absolute nightmare.
Further Comments: The radiator was off and I still needed to open the window wide, then during the night it rained and I had to wake up and close it to stop me things getting wet. When I called a week in advance to ask about the checking in time, I was suddenly, out of the blue, told that the hotel were looking for another hotel for me! I had booked eleven mnonths before and earlier that year had been asked if I still wanted my rooms, would I please consider cancelling imediately. In the end I managed to talk them into changing their mind - but this is atrocious customer service and not the only complication in the booking - which should really be a straight forward procedure. I would have walked immediately but I couldn't gurantee getting another hotel room. The hotel relies on its location - I (my company and in future my group) will definatly be seeking alternative accommodation in the future. And that's not the half of it! Were they discriminating? They don't like customers at all, they certainly tried to cancel our booking for 'security reasons' - perhaps they just didn't like my name?
10 Young couple - 05/07/07	70%
Good Points: nice location n staff
Bad Points: parts of hotel in need or repair
11 Mature couple - 02/07/07	90%
12 Mature couple - 02/07/07	90%
Good Points: The staff were excellent although some of them weren't brilliant at speaking English. The food was excellent spot on.
Bad Points: Wasn't over impressed by the first room offered as it was at the top of the hotel and there were some work in progress in refurbishing the Hotel, having said that, we were offered a much nicer room straight away. Also whilst there the swimming pool had problems with outside rain water entering the system and the pool was closed for most of our stay which was disappointing as the leisure facilities was one of the main reasons I chose this Hotel.
Further Comments: Overall it was a lovely Hotel with good facilities (had they been working properly). The room was clean, comfortable and well equiped. The food in the Hotel was excellent, really impressed. We only had one evening meal and wish now that we had had more, but we will know for next time.
13 Mature couple - 28/06/07	20%
14 Group of work colleagues - 05/05/07	70%
Bad Points: Room smelt of cigarrettes
15 Business Trip - 03/05/07	80%
Good Points: Clean room.
Bad Points: Bad view out of window, VERY LOUD generator outside.
Further Comments: Aside from the crap view and the sound of the generator this was all fine.
16 Business Trip - 03/05/07	80%
Good Points: Clean room.
Bad Points: Bad view out of window, VERY LOUD generator outside.
Further Comments: Aside from the crap view and the sound of the generator this was all fine.
17 Group of adult friends - 15/04/07	70%
18 Group of adult friends - 31/03/07	80%
Good Points: Friendly staff and clean rooms
Further Comments: Only stayed one night but the room was very nice and staff helpful and friendly. You might like to consider putting some hooks in the bathroom as currently there is nowhere to hang clothes.
19 Group of adult friends - 31/03/07	80%
Good Points: Friendly staff and clean rooms
Further Comments: Only stayed one night but the room was very nice and staff helpful and friendly. You might like to consider putting some hooks in the bathroom as currently there is nowhere to hang clothes.
20 Mature couple - 31/03/07	60%
If you are unable to book a room at Trouville Hotel then the nearest UK hotels around the Bournemouth area are: Brooklands Hotel Review, : The Hedley Hotel - B&B Review, : Lloyds Hotel Review,