Guest Reviews & Comments
Alton Lodge near Chester: Chester Hotels
21 Young couple - 31/05/07	70%
Good Points: location to city centre
Bad Points: location of rooms, everytime sombody walked past you could hear them.
22 Young couple - 10/05/07	90%
Good Points: how private and quiet the rooms where
23 Young couple - 04/04/07	60%
24 Young couple - 21/02/07	80%
Good Points: it was very comfortable.
Further Comments: everything was fine.
25 Young couple - 21/02/07	80%
Good Points: it was very comfortable.
Further Comments: everything was fine.
26 Young couple - 13/12/06	100%
Good Points: Clean, friendly and an excellent breakfast.
Bad Points: Noisy Neighbours.
27 Mature couple - 13/12/06	60%
Bad Points: room too small unlike pic on web site
28 Mature couple - 13/12/06	40%
29 Other - 07/12/06	70%
Good Points: Clean and pleasant
Further Comments: A very pleasant location and relatively easy to find. Unfortunately had just been taken over and did not accept AMEX which is important to business travelers.
30 Other - 07/12/06	70%
Good Points: Clean and pleasant
Further Comments: A very pleasant location and relatively easy to find. Unfortunately had just been taken over and did not accept AMEX which is important to business travelers.
31 Young couple - 06/12/06	50%
Good Points: friendly and helpful staff, comfortable and inviting bar area
Bad Points: room smelly and badly laid out. Bed very uncomfortable and not enough pillows. Light for bathroom poorly situated. Room felt dingy and cramped.
Further Comments: see above,I assume that the business had recently changed hands and I have absolutely no criticism of the staff,however I belive that a quality control audit of the cleaning of guest rooms should be pursued at the earliest opportunity. The main part of the hotel (dining area and bar) was extremely nice and the food very good and the customer service from the staff was exemplary. I believe that,with attention paid to the state of the guest rooms,this would be a very nice place to stay in the future.
32 Young couple - 06/12/06	50%
Good Points: friendly and helpful staff, comfortable and inviting bar area
Bad Points: room smelly and badly laid out. Bed very uncomfortable and not enough pillows. Light for bathroom poorly situated. Room felt dingy and cramped.
Further Comments: see above,I assume that the business had recently changed hands and I have absolutely no criticism of the staff,however I belive that a quality control audit of the cleaning of guest rooms should be pursued at the earliest opportunity. The main part of the hotel (dining area and bar) was extremely nice and the food very good and the customer service from the staff was exemplary. I believe that,with attention paid to the state of the guest rooms,this would be a very nice place to stay in the future.
33 Mature couple - 02/12/06	60%
Good Points: Room was a bit small but well decorated and pleasant
Bad Points: We were met at reception by an enthusiastic boxer dog! We rang a bell and eventually someone came to check us in. The dog wandered into the guest dining room and lay down. The manager found this amusing but we consider it to be unhygienic. There were dog's toys on the floor and a strong doggy smell.
Further Comments: OK but hotel receptions and dining rooms are not the place to keep a dog.
34 Mature couple - 02/12/06	60%
Good Points: Room was a bit small but well decorated and pleasant
Bad Points: We were met at reception by an enthusiastic boxer dog! We rang a bell and eventually someone came to check us in. The dog wandered into the guest dining room and lay down. The manager found this amusing but we consider it to be unhygienic. There were dog's toys on the floor and a strong doggy smell.
Further Comments: OK but hotel receptions and dining rooms are not the place to keep a dog.
35 Business Trip - 27/11/06	40%
36 Mature couple - 22/11/06	30%
Bad Points: check in poor no one there --had to wait in the cold. staff not friendly. very noisy in the early hours of sun morning
Further Comments: this accomm could not be classed as a hotel-- no evening food availlable or bar at week ends-- staff not very understanding even when we complained about no one being present on fri afternoon-- noise on sun early morning woke many up as well as us.
37 Mature couple - 22/11/06	30%
Bad Points: check in poor no one there --had to wait in the cold. staff not friendly. very noisy in the early hours of sun morning
Further Comments: this accomm could not be classed as a hotel-- no evening food availlable or bar at week ends-- staff not very understanding even when we complained about no one being present on fri afternoon-- noise on sun early morning woke many up as well as us.
38 Leisure Visit - 15/11/06	90%
Good Points: The staff were so very, very helpful and friendly.
Bad Points: The noise of the heating boiler the other side of the wall to the bed,
Further Comments: The rooms and indeed the entire hotel is rather quirky but very pleasant because of it. Well prepared breakfast and of a style and presentation in keeping with the whole establishment. Watch out for your arrival time.. the reception desk closes at 7:00 pm (not a problem for me) but if you don't let them know you will be late, you might be locked out. That said, they bend over backwards to accommodate you. Fine people. I'll be staying there again when next in Chester.
39 Leisure Visit - 15/11/06	90%
Good Points: The staff were so very, very helpful and friendly.
Bad Points: The noise of the heating boiler the other side of the wall to the bed,
Further Comments: The rooms and indeed the entire hotel is rather quirky but very pleasant because of it. Well prepared breakfast and of a style and presentation in keeping with the whole establishment. Watch out for your arrival time.. the reception desk closes at 7:00 pm (not a problem for me) but if you don't let them know you will be late, you might be locked out. That said, they bend over backwards to accommodate you. Fine people. I'll be staying there again when next in Chester.
40 Young couple - 25/10/06	70%
If you are unable to book a room at Alton Lodge then the nearest UK hotels around the Chester area are: Chester House Review, : Best Western Westminster Hotel Review, : The Chester Grosvenor And Spa Review,