Guest Reviews & Comments
De Vere Grand Harbour near Southampton: Southampton Hotels
1 Young couple - 21/02/08	60%
Bad Points: We were not told times for breakfast or dinner facilities, yet when we came down to reception later on, other guests were being informed of this. The view from our room, 123, was not very scenic to say the least. We were not sure if all of the rooms catered for disabled guests but ours was definitely arranged for someone who was disabled which was not our request.
Further Comments: We were not particularly impressed with our stay. The service in the restaurant in the evening was ok but our drinks were taken from the table when we ordered new ones, even though we still had drink left in our glass! The location and breakfast were good but we would not hurry back
2 Mature couple - 06/01/08	80%
3 Group of adult friends - 21/12/07	100%
4 Group of adult friends - 21/12/07	100%
Good Points: That there was every facility required
Bad Points: A really small point, the bottle bank from the bar could be heard being filled late at night.
Further Comments: Excellent, will stay again.
5 Mature couple - 27/11/07	90%
Good Points: friendly and welcoming staff , well kept and run hotel
Further Comments: a wee bit on the expensive side but having said that , we had a very enjoyable stay
6 Mature couple - 27/11/07	90%
Good Points: friendly and welcoming staff , well kept and run hotel
Further Comments: a wee bit on the expensive side but having said that , we had a very enjoyable stay
7 Mature couple - 26/11/07	100%
Good Points: Good quality bed, very comfortable. Good quality fittings
Bad Points: nothing
Further Comments: we will stay there again.
8 Mature couple - 23/11/07	90%
9 Mature couple - 23/11/07	90%
Good Points: Room was spacious Seated at table for breakfast buffet
Bad Points: Instant coffee in room - would have preferred filter coffee
Further Comments: There was more space in our room than in comparable-priced rooms in other hotels we've stayed in. Service of the hotel staff was very good. Unfortunately the large atrium public seating area was roped off for a private function the evening we were there, which limited space downstairs to relax and have a drink. We liked the fact we were allocated a table for breakfast, rather than just joining a scrum as we have had to in other hotels. Would have preferred filter coffee to instant in our room. Otherwise a very enjoyable stay.
10 Family with older children - 11/11/07	50%
Good Points: very nice decor
Bad Points: cold in lobby/bar area
Further Comments: little things let it down, tea making facilities no coffee and biscuits missing. in the wardrobe, only ok for half hanging not full lenght dress. view from window just roof of other part of building. found the resturantfor evening meal, extremely expensive and very bad service. breakfast service was 1st class.
11 Family with older children - 11/11/07	50%
Good Points: very nice decor
Bad Points: cold in lobby/bar area
Further Comments: little things let it down, tea making facilities no coffee and biscuits missing. in the wardrobe, only ok for half hanging not full lenght dress. view from window just roof of other part of building. found the resturantfor evening meal, extremely expensive and very bad service. breakfast service was 1st class.
12 Mature couple - 02/11/07	80%
Good Points: A spacious traditional room at 4th floor
Bad Points: The bed had no support in the middle - replace mattress. The room was too hot even thought the radiator was off, and the window was partially open. The window was locked open but not secure and was without a key to close it at night - essential because of the noise from clearing up from functions or adjoining premises. Bins being moved, crashing of bottles, tanoys and warning bleeping from 3.30 am onwards. So about 3-4 hours sleep. The window being key locked open required room service to unlock, but it presented a Health and Safety hazard because there was no window stay/restrictor. Service at breakfast was not impressive - order not taken for ages for tea or coffee and had to find a member of staff, and then the another 20 mins wait for it to arrive.
Further Comments: A very pleasant 5* 2 rosette hotel let down in that instance by lack of aircon, much unwanted noise at night and incidents of poor service. The rear of the hotel faces a neighbouring leisure centre, and the function room appears to be at the rear. The hotel front faces an urban dual carriageway, busy at peak times on weekdays. Good facilities, within walking distance of shops inc John Lewis, free hotel parking, free internet access by 100mbps ethernet cable - make sure the router is plugged in and powered to work. A second visit on business a few days later was better including an unexpected upgrade to the front. Better.
13 Business Trip - 01/10/07	90%
14 Same sex couple - 13/07/07	80%
Bad Points: View was the back of the hotel. Would have preferred a view from the front, but online this was not mentioned
Further Comments: Everything was fine except the restaurant! Ate there only once, partly because there was no daily change of menu, but mainly because there was nothing on the menu which wasn't dressed up in a fancy way. I know chefs like to impress with their modern skills, but isn't it possible to have a few simpler British dishes?
15 Family with older children - 10/07/07	70%
16 Mature couple - 21/02/07	90%
Good Points: Good clean accommodation very high standard Staff very very good
Further Comments: I have stayed in top 5 star hotels all over the world. This hotel is certantly up there with the best.
17 Mature couple - 21/02/07	90%
18 Mature couple - 21/02/07	90%
Good Points: Good clean accommodation very high standard Staff very very good
Further Comments: I have stayed in top 5 star hotels all over the world. This hotel is certantly up there with the best.
19 Young couple - 23/11/06	50%
Good Points: very comfortable bed
Bad Points: room service food
Further Comments: Very welcoming at the hotel entrance. Large comfortable bed but the room was not very spacious for an executive suite. unclear parking and not a practical distance to the hotel if you have heavy baggage to carry.
20 Young couple - 14/11/06	90%
Good Points: Efficient Staff,good size accomodation and good location.
Bad Points: No bath robes in the room
Further Comments: Overall excellent hotel and I would definitely stay again and I will recommend to others.
If you are unable to book a room at De Vere Grand Harbour then the nearest UK hotels around the Southampton area are: Holiday Inn Southampton Review, : Novotel Southampton Review, : Jurys Inn Southampton Review,