Guest Reviews & Comments
Mercure Albrighton Hall Shrewsbury near Shrewsbury: Shrewsbury Hotels
1 Group of adult friends - 03/10/07	70%
Good Points: We had a decent sized room in a good state of repair.
Bad Points: Lack of good soundproofing and heating
Further Comments: The hotel is well maintained in an historic building with pleasant grounds and some sympathetic modern extension. The decor is tasteful. Not surprisingly it attracts a good wedding trade over weekends. Unfortunately this led on this occasion to disturbance from guests who have been celebrating too much. Lack of sound insulation in the new block where we stayed exacerbated the problem. All staff we met were courteous, friendly and efficient. The bar meals were very good and appeared in adequate if not swift time. Bar drinks prices were unusually high, even compared with London standards. The breakfasts were excellent in a traditional UK hotel style. I'd be inclined to book again to avoid a weekend and try not to drink in the bar any more than necessary. This hotel seems to be a victim of its own success in the wedding trade.
2 Mature couple - 28/09/07	80%
3 Mature couple - 12/07/07	100%
Good Points: Superb quality large room overlooking splendid grounds
Further Comments: The hotel is in a superb setting with large grounds and lake. It is very peaceful and the quality of the accommodation is superb. All the staff were very friendly and helpful, I will certainly be returning.
4 Young couple - 13/06/07	80%
5 Business Trip - 30/05/07	80%
6 Business Trip - 02/09/06	80%
7 Leisure Visit - 16/08/06	80%
Good Points: Spacious, clean and very comfortable.
Bad Points: The only issue was the tuning of the TV. No BBC1 etc. Not a serious issue though as I didn't really want to watch anything specific. But obviously if I had wanted to, I would have had to call someone or try and tune it in myself.
Further Comments: As per above ratings and comments the overall stay was very positive. As well as above, the one breakfast I had was very pleasant - good room, prompt service, there was an iron and board (which is always a bonus, I think). The other minor point was that I was unsure if the cost of the breakfast was included, so tried phoning twice on Sunday morning but didn't get a reply so had to go to reception, where I found two people available. Perhaps during the mornings this hotel needs one additional person?
8 Mature couple - 16/08/06	70%
Good Points: comfy room .good bathroom.good shower.
Bad Points: bad ventilation .not enough opening windows.would be yery stuffy in hot weather.need more milk.tea coffee.not enough staff
Further Comments: nice hotel and pool.nice room.nice garden.pleasant lounge.we judge all hotels by this standard .but faults need fixing.
9 Leisure Visit - 14/08/06	80%
10 Mature couple - 13/08/06	90%
Good Points: We stayed in the Schoolmasters house, it was very quiet and the outlook was great
Bad Points: Can't fault
Further Comments: The perfect midweek break, we were able to get away from our usual hectic business life, we found peace and tranquility. Our thanks to the staff, who were always there when required.
11 Mature couple - 28/07/06	90%
Good Points: Lovely grounds. Friendly, helpful staff.
Bad Points: Table d`hote menue somewhat restricted and expensive.
Further Comments: Although booking on line was straightforward, the information to make a reasoned choice of room was very limited. Details and pics of room type of interest and whether or not it was in main hotel or annexed to it, and on what floor, would have been most useful. All-in-all, a very pleasant hotel in a lovely part of rural England.
12 Mature couple - 25/07/06	80%
Further Comments: The hotel was very pleasant, offering good accommodation for our one night stay. In the restaurant, we opted for the 3 course, set-price, meal. The food was well presented, but starters were a little pretentious;a bit over the top to charge an additional fee for some starters and be presented with a tiny,ornate offering. The same observation was made, independently, by other diners. Also, wine need not be topped up to the brim of glasses by staff!
13 Family with older children - 27/06/06	100%
Good Points: We had a beautiful room in the Schoolmasters House and the grounds were perfect.
Bad Points: Nothing.
Further Comments: A fabulous venue, the grounds were lovely. The rooms were of a high standard, beautifully appointed.
14 Leisure Visit - 13/06/06	90%
15 Group of adult friends - 02/06/06	90%
16 Young couple - 01/06/06	90%
Good Points: A lovely building and grounds that were kept very well. Stylish but simple decor in rooms.
Bad Points: View from bedroom window was a little disappointing.
Further Comments: A really beautiful hotel with lovely grounds. Room was fine but we would have liked a view of the grounds rather than part of a wall and walkway. Room was clean and simple with everything you could need. Bathroom was large and the shower could maintain a pleasent temperature. We found all parts of the hotel to be very clean. Breakfast was tasty and substantial. There was a buffet of cereals, fruit etc. that you could help yourself to, and then you ordered what you wanted in terms of a cook breasfast of the menue. The ingredients were all of good quality. All staff we came across were very plesent and helpful. We really enjoyed our stay and would defenitely stay again if the price was right.
17 Young couple - 31/05/06	80%
18 Mature couple - 04/05/06	70%
Good Points: The friendly staff although even they seemed embarrassed at the poor quality of the food.
Bad Points: The food was very poor quality.
Further Comments: I informed check-out that the food was very poor quality and then sent this email to the hotel upon return home: Just a word about our stay with you; the rooms were delightfully comfortable, staff were polite and attentive. Food however was really poor quality and badly prepared. I had what was allegedly 'braised beef' but which was tough and tasteless, it came with mashed potatoes which were equally watery and completely lacking in texture and taste. My partner had pork which was overcooked and it came with what were supposed to be potatoes dauphinois, usually this is a rich, creamy dish but from your chef it was a tiny heap of apparently boiled slices of potato which were undercooked (Most veg will tolerate undercooking but not potatoes). My partner's starter, soup, also was thin and tasteless and (quite inexplicably) came without any bread, when this was queried she was told that they'd 'ask chef', four rolls arrived fifteen minutes later well after the soup was consumed. The cheese board was pleasant with a good selection but is it necessary limit it to 5 very meagre portions? All together; very poor quality indeed. Most disappointed.
19 Young couple - 20/04/06	90%
Good Points: The high quality of the decor and detail to service was great.
Bad Points: Nothing
Further Comments: The hotel was lovely, the room was comfortable and well decorated. The food in the restaurant was quite expensive but well worth it. The leisure facilities were all available and were well maintained. We had a lovely relaxing break.
20 Mature couple - 17/04/06	80%