Guest Reviews & Comments
The Chester Grosvenor And Spa near Chester: Chester Hotels
1 Young couple - 21/02/08	90%
Good Points: The room was nicely decorated' very clean and spacious. The staff very friendly and made us feel very welcome from the concierge to the waiters and waitress'
Bad Points: The room was a little to cool and unable to work the thermostast in the room but didn't find this a major problem.
Further Comments: Our stay at The Grovesnor was a special treat for us as we haven't had a night away by ourselves since marrying two years ago. I would like to compliment everyone for making our stay very enjoyable the staff were friendly, professional and appeared to enjoy their work. The food in The Brassirier was absolutely fantastic and of high standard. Overall a very pleasant stay and we will come to stay again.
2 Mature couple - 21/12/07	80%
3 Mature couple - 21/12/07	80%
Good Points: The overall service of the staff, they were polite and attentive. the food was excellent.Breakfast in particular was wonderful.
Bad Points: The fact that we were asked to pay extra money at every opportunity.In a hotel at this standard it should not be necessary to have to pay for a morning cup of tea for example.
Further Comments: The emphasis on asking for money with regard to any service spoilt the experience as it ruins the excellent ambience and feeling of the experince.It smacks of commercialism above service. Extras should be included in the charge even to a drink in the library.This would crate a very positive feeling with regard to the Hotel and would ensure further visits.
4 Mature couple - 21/11/07	60%
5 Leisure Visit - 21/07/07	100%
6 Leisure Visit - 21/07/07	100%
Good Points: i liked everything they had to serve (arrangement, service and food).
7 Young couple - 13/07/07	90%
8 Young couple - 07/06/07	90%
9 Young couple - 06/06/07	100%
Good Points: The service the decor the layout the staff
10 Mature couple - 12/04/07	100%
Good Points: This was a gift for my parents and they were looked after really well. The room was very luxurious and they were very pampered
Bad Points: The parking was arkward to find apparently but appart from this nothing at all
Further Comments: My parents were very well treated and I would not hesitate in recommending this hotel for a stay
11 Mature couple - 12/04/07	100%
Good Points: This was a gift for my parents and they were looked after really well. The room was very luxurious and they were very pampered
Bad Points: The parking was arkward to find apparently but appart from this nothing at all
Further Comments: My parents were very well treated and I would not hesitate in recommending this hotel for a stay
12 Young couple - 11/04/07	100%
13 Young couple - 01/04/07	80%
14 Young couple - 09/03/07	90%
Good Points: all was fine
Bad Points: waiting time for a table at breakfast
15 Mature couple - 07/03/07	90%
16 Young couple - 20/02/07	100%
17 Mature couple - 03/02/07	70%
Good Points: Very well cared for. Excellent service. Wonderful breakfasts
Bad Points: Tea and coffee making equipment in room had to be requested. Toilet phone not in convenient position. Mirror in bedroom at odd angle
18 Young couple - 30/01/07	90%
19 Young couple - 08/11/06	90%
Good Points: Very nice room. Excellent, friendly staff. Great location for town centre shopping & eating.
Bad Points: Shower was poor in bathroom - very low pressure of water. No tea or coffee making facilities in room.
20 Young couple - 28/08/06	70%
Good Points: The room was excellent and the facilities was great., also it is in a fantastic location.
Bad Points: The receptionist was rude and aragant, she didnt make us feel welcome. I did not like the way she kept asking if this is the hotel we want to stay in because she thought we deserved to stay in a less star hotel, cheek.
If you are unable to book a room at The Chester Grosvenor And Spa then the nearest UK hotels around the Chester area are: The Blossoms Hotel Review, : Mill Hotel & Spa Review, : Best Western Westminster Hotel Review,