Guest Reviews & Comments
Macdonald Craxton Wood Hotel near Chester: Chester Hotels
1 Young couple - 02/04/08	100%
Good Points: Our room was lovely
Further Comments: The room was spotless and a very decent size with a lovely well presented bathroom. The staff were all friendly and welcoming. The hotel in general was very clean and well presented
2 Mature couple - 10/12/07	80%
3 Mature couple - 28/11/07	90%
4 Mature couple - 28/11/07	90%
Good Points: The room was very comfortable
5 Mature couple - 22/11/07	100%
Good Points: The bedroom was one of most comfortable that I have stayed in. Clean warm and very quite.
Further Comments: The whole package was a perfect. The accomadation was superb, as was the location and food (an evening meal to talk about)and all the staff could not have been more helpful and pleasant. I will certainly be staying at the Craxton Wood again. Thank you.
6 Mature couple - 22/11/07	100%
Good Points: The bedroom was one of most comfortable that I have stayed in. Clean warm and very quite.
Further Comments: The whole package was a perfect. The accomadation was superb, as was the location and food (an evening meal to talk about)and all the staff could not have been more helpful and pleasant. I will certainly be staying at the Craxton Wood again. Thank you.
7 Mature couple - 18/10/07	100%
Good Points: how clean and spacious the room was
Bad Points: noise
Further Comments: The overall stay was excellent the room was exceptionally clean and spacious. Having a iron and ironing board was a good idea even though we did not use it. All the staff we encountered were very friendly and helpful. We had noise on the Saturday evening which got louder towards midnight. Fortunately we had earplugs which muffled out the majority of the noise. We appreciate you have functions but was surprised that we were not informed when booking or during our stay.
8 Mature couple - 18/10/07	100%
Good Points: how clean and spacious the room was
Bad Points: noise
Further Comments: The overall stay was excellent the room was exceptionally clean and spacious. Having a iron and ironing board was a good idea even though we did not use it. All the staff we encountered were very friendly and helpful. We had noise on the Saturday evening which got louder towards midnight. Fortunately we had earplugs which muffled out the majority of the noise. We appreciate you have functions but was surprised that we were not informed when booking or during our stay.
9 Group of adult friends - 23/05/07	80%
Good Points: nice rooms, nice surrounding
Bad Points: description to reach the hotel from Chester City Center as main attraction nearby insufficient; food in the bar: worse than expected, we had to wait nearly 1 hour for sandwiches
10 Business Trip - 24/02/07	90%
Good Points: Comfort and cleanliness
Further Comments: This was my first visit to this hotel and I was most impressed. Staff were helpful and friendly and everything was first class.
11 Business Trip - 24/02/07	90%
Good Points: Comfort and cleanliness
Further Comments: This was my first visit to this hotel and I was most impressed. Staff were helpful and friendly and everything was first class.
12 Young couple - 10/11/06	70%
Good Points: General lay out and friendlyness of hotel staff.
Further Comments: I was disappointed that the heater in our room didn't work and it wasn't until we asked a porter to check it out that we were provided with a portable heater. Plus the control in the bathroom for sound didn't work. Howeve this didn't stop us enjoying our stay.
13 Young couple - 10/11/06	70%
Good Points: General lay out and friendlyness of hotel staff.
Further Comments: I was disappointed that the heater in our room didn't work and it wasn't until we asked a porter to check it out that we were provided with a portable heater. Plus the control in the bathroom for sound didn't work. Howeve this didn't stop us enjoying our stay.
14 Family with young children - 30/10/06	100%
Good Points: The rooms were very well set out and very clean.
Further Comments: The whole stay was very enjoyable, the staff were very plesant and well trained, the layout and facilities of the hotel were superb as was the food.
15 Family with young children - 30/10/06	100%
Good Points: The rooms were very well set out and very clean.
Further Comments: The whole stay was very enjoyable, the staff were very plesant and well trained, the layout and facilities of the hotel were superb as was the food.
16 Leisure Visit - 19/10/06	80%
Good Points: Large room with excellent en-suite facilities and comfotable bed.
Further Comments: I wish I'd had more time to enjoy the facilities and surrounding area. Overall a good hotel and good value for money.
17 Leisure Visit - 19/10/06	80%
Good Points: Large room with excellent en-suite facilities and comfotable bed.
Further Comments: I wish I'd had more time to enjoy the facilities and surrounding area. Overall a good hotel and good value for money.
18 Family with young children - 25/08/06	70%
19 Young Couple - 25/08/06	40%
Good Points: The evening meal was superb. Talented chef at work creating interesting and tasty dishes. Good value for 3 course dinner. The grounds were tended beautifully and the garden are at the Hotel entrance was impressive.
Bad Points: Lack of attention to detail by some members of staff. Didn't feel that the staff in general were comitted to making our stay memorable.
Further Comments: The Gym was very well equipped and air conditioned. The Spa was a little dated and tired. There was no jacuzzi, which I would have liked and the sauna and steam room weren't very large. A water cooler to provide cold water whilst in the sauna would have been nice, we had to shower and get dressed to go into the spa lounge to get a glass of water. Only general bodywash in showers, would have liked shampoo and conditioners provided. There was an option to purchase them at 25p per sachet. I would have thought a 4* hotel could afford to provide them free of charge. The swimming pool was a good length but not many swimming aids available for young children. Spa was positioned away from main Hotel, so guests have to get fully dressed to return to their rooms. How nice it would have been to be provided with towelling robes and slippers and able to walk through the hotel to the spa.
20 Young couple - 25/08/06	40%
Good Points: The evening meal was superb. Talented chef at work creating interesting and tasty dishes. Good value for 3 course dinner. The grounds were tended beautifully and the garden are at the Hotel entrance was impressive.
Bad Points: Lack of attention to detail by some members of staff. Didn't feel that the staff in general were comitted to making our stay memorable.
Further Comments: The Gym was very well equipped and air conditioned. The Spa was a little dated and tired. There was no jacuzzi, which I would have liked and the sauna and steam room weren't very large. A water cooler to provide cold water whilst in the sauna would have been nice, we had to shower and get dressed to go into the spa lounge to get a glass of water. Only general bodywash in showers, would have liked shampoo and conditioners provided. There was an option to purchase them at 25p per sachet. I would have thought a 4* hotel could afford to provide them free of charge. The swimming pool was a good length but not many swimming aids available for young children. Spa was positioned away from main Hotel, so guests have to get fully dressed to return to their rooms. How nice it would have been to be provided with towelling robes and slippers and able to walk through the hotel to the spa.
If you are unable to book a room at Macdonald Craxton Wood Hotel then the nearest UK hotels around the Chester area are: The Pied Bull Review, : Lloyds of Chester Review, : Crowne Plaza Chester Review,