Guest Reviews & Comments
Quality Hotel Chester near Chester: Chester Hotels
21 Group of adult friends - 20/04/07	90%
22 Young couple - 12/04/07	90%
Good Points: It was clean and modern.
Further Comments: We did not like that the TV stand was so low that it meant the TV could not be seen when we were lying in bed, and that we had to balance the TV + Stand on the table to be able to watch it. Also we were hoping for a luxurious swim in the 'heated pool', but instead it was on the chilly side. It was ok once in, but did not make us want to stay in long, and we got out quickly, looking foward to the hot shower instead. Had I known how cold the water was, I would have skipped the swim & gone straight for the shower / bath. The Hot water from the hot taps in the room was so extremely hot that it was dangerous. One expects hot water from a hot tap, but this seeemed excessive. On a minor point, the toilet roll holder was positioned behind the seat so was vey hard to reach when seated. I know options were limited, but where it is was very awkward. :0) Finally, when hotels say 'Satelite TV', one always hopes it will mean what it does at home (60+ channels with loads of choice), and one is always disapointed to find that this is not the case. In reply to the question Would you recommend this hotel, the answer should be, 'It depends'. It was ok, but we were not bowled over by it.. sorry. The staff were extremely friendly and helpful, which makes one feel bad about writing negative comments, but we have been asked, so this is our honest reply, in the hope that these minor aspects will be fixed and we could shout a resounding YES, IT WAS GREAT! All the issues should be easy to resolve by the management, and are not major problems.
23 Young couple - 12/04/07	90%
Good Points: It was clean and modern.
Further Comments: We did not like that the TV stand was so low that it meant the TV could not be seen when we were lying in bed, and that we had to balance the TV + Stand on the table to be able to watch it. Also we were hoping for a luxurious swim in the 'heated pool', but instead it was on the chilly side. It was ok once in, but did not make us want to stay in long, and we got out quickly, looking foward to the hot shower instead. Had I known how cold the water was, I would have skipped the swim & gone straight for the shower / bath. The Hot water from the hot taps in the room was so extremely hot that it was dangerous. One expects hot water from a hot tap, but this seeemed excessive. On a minor point, the toilet roll holder was positioned behind the seat so was vey hard to reach when seated. I know options were limited, but where it is was very awkward. :0) Finally, when hotels say 'Satelite TV', one always hopes it will mean what it does at home (60+ channels with loads of choice), and one is always disapointed to find that this is not the case. In reply to the question Would you recommend this hotel, the answer should be, 'It depends'. It was ok, but we were not bowled over by it.. sorry. The staff were extremely friendly and helpful, which makes one feel bad about writing negative comments, but we have been asked, so this is our honest reply, in the hope that these minor aspects will be fixed and we could shout a resounding YES, IT WAS GREAT! All the issues should be easy to resolve by the management, and are not major problems.
24 Mature couple - 16/03/07	70%
25 Young couple - 15/03/07	60%
26 Group of adult friends - 10/03/07	70%
Good Points: The room was very comfortable and very good room service
Bad Points: The electricity fit of the toilet didn't works so we can't charge our mobiles
27 Group of work colleagues - 10/03/07	60%
Good Points: Nice restaurant
Bad Points: Hotel in general need of refurbishment
28 Family with young children - 08/03/07	50%
29 Young couple - 18/02/07	100%
Good Points: Staff brilliant! Food very nice and service very quick. 10 out of 10!
Bad Points: A few things could do with a lick of paint but only really picky people would notice that.
Further Comments: A definate reconmendation for couples alike. We went on Valentines day and me and my girlfriend were more than impressed with our staff. Great service and food at an affordable price!
30 Young couple - 18/02/07	100%
Good Points: Staff brilliant! Food very nice and service very quick. 10 out of 10!
Bad Points: A few things could do with a lick of paint but only really picky people would notice that.
Further Comments: A definate reconmendation for couples alike. We went on Valentines day and me and my girlfriend were more than impressed with our staff. Great service and food at an affordable price!
31 Group of work colleagues - 16/02/07	60%
Good Points: Good location
Bad Points: The whole place needs a lick of paint. Bar area was smokey and this drifted down the corridors to the rooms.
Further Comments: More rooms should be made available for single travellers.
32 Group of work colleagues - 16/02/07	60%
Good Points: Good location
Bad Points: The whole place needs a lick of paint. Bar area was smokey and this drifted down the corridors to the rooms.
Further Comments: More rooms should be made available for single travellers.
33 Young couple - 31/01/07	80%
Bad Points: We paid for the hotel in cash as we do not carry cards - I have never seen such confusion when somebody pays cash - we order room service and it took me almost an hour to find out who I had to pay the food - I find it amusing that the hotel had no idea what to do when you pay them acual cash rather than promised money on cards or cheques.
34 Young couple - 25/01/07	100%
Good Points: rooms and area
Bad Points: shabby gym facilities, need updating
Further Comments: Very good value for the price we paid (January Special Offer. The Gym facilities however need a 'new coat of paint'.
35 Young couple - 25/01/07	100%
Good Points: rooms and area
Bad Points: shabby gym facilities, need updating
Further Comments: Very good value for the price we paid (January Special Offer. The Gym facilities however need a 'new coat of paint'.
36 Young couple - 18/01/07	70%
Bad Points: the hairdryer
Further Comments: If you are planning on staying in this hotel and have long hair like myself bring your own hairdryer with you,otherwise it was great.
37 Young couple - 18/01/07	70%
Bad Points: the hairdryer
Further Comments: If you are planning on staying in this hotel and have long hair like myself bring your own hairdryer with you,otherwise it was great.
38 Mature couple - 26/12/06	90%
39 Mature couple - 22/12/06	50%
Good Points: swimming pool good breakfast and evening meals good
Bad Points: Asked for non smoking room on ground floor which we did not get. Bed well past its sell by date and very soft
40 Young couple - 15/12/06	70%
Good Points: Room was clean and adequate
Bad Points: Television had only five stations and was placed on a low table. Breakfast had very little choice of food, especially for those who dislike english breakfast.
If you are unable to book a room at Quality Hotel Chester then the nearest UK hotels around the Little Sutton area are: Brook Meadow Hotel Review, : Crabwall Manor Review, : Gateway to Wales Hotel Review,