Guest Reviews & Comments
Ramada Hemel Hempstead near Luton: Luton Hotels
21 Group of work colleagues - 01/10/05	50%
Good Points: Clean and tidy
Bad Points: Restaurant was terrible, chef couldn't cook. Even the waitress apologised for the poor standard of the food.
Further Comments: It is hard to believe that a company such as yours employs people who don't know what they're doing and it was no wonder that only 4 tables were occupied in the restaurant while we were there.
22 Mature couple - 21/09/05	80%
23 Family with older children - 06/09/05	80%
Further Comments: The staff were friendly and efficient and the room was well equipped.Our only problem was that my daughter and her partner had to call the desk three times to complain about loud music from the room next door which pretty well ruined what would have been a good visit.
24 Family with older children - 06/09/05	78%
Further Comments: The staff were friendly and efficient and the room was well equipped.Our only problem was that my daughter and her partner had to call the desk three times to complain about loud music from the room next door which pretty well ruined what would have been a good visit.
25 Young couple - 08/06/05	80%
Good Points: chambre agrￃﾩable, lit confortable, bon petit dￃﾩjￃﾪuner, parking gratuit
Bad Points: l'insonorisation des chambres (par rapport au couloir, surtout)
Further Comments: le personnel est agrￃﾩable et la chambre est trￃﾨs confortable. le seul point nￃﾩgatif est la mauvaise l'insonorisation: ￃﾠ partir de 7h nous avons ￃﾩtￃﾩ rￃﾩveillￃﾩs par des voix dans le couloir. nous aurions ￃﾩgalement aimￃﾩ ￃﾪtre prￃﾩvenus des bruits ￃﾩventuels par rapport aux ￃﾩvￃﾨnements organisￃﾩs dans la soirￃﾩe (nous entendions de la musique assez forte, peut-ￃﾪtre un mariage?).
26 Young couple - 08/06/05	78%
Good Points: chambre agr￩able, lit confortable, bon petit d￩j￪uner, parking gratuit
Bad Points: l'insonorisation des chambres (par rapport au couloir, surtout)
Further Comments: le personnel est agr￩able et la chambre est tr￨s confortable. le seul point n￩gatif est la mauvaise l'insonorisation: ￠ partir de 7h nous avons ￩t￩ r￩veill￩s par des voix dans le couloir. nous aurions ￩galement aim￩ ￪tre pr￩venus des bruits ￩ventuels par rapport aux ￩v￨nements organis￩s dans la soir￩e
27 Young couple - 02/06/05	92%
Good Points: Lovely surroundings, helpful staff a clean and welcoming hotel.
28 Young couple - 02/06/05	90%
Good Points: Lovely surroundings, helpful staff a clean and welcoming hotel.
29 Family with older children - 02/06/05	70%
Good Points: Good comfortable room. All the facilities that you would expect. However, the shower head dripped annoyingly and the window latch was not secure despite being on the ground floor. The restaurant was adequate and the bar was good. Checking-in and paying was efficient and friendly. The restaurant manager was very good but the waiters less so. The payment system appeared awkward. Breakfast was excellent but overpriced. Car parking was more than adequate.
Bad Points: It seemed an age to get to the room. There were confusing steps up and down and long corridors. There was no facility for portering bags/luggage despite the fact that an escort showed us the way to our room. There was only one lift and a much quicker way to the bar/restaurant via a side entry/exit which we had to find ourselves. Our evening meal was good in places, but the roast lamb was tough and tasteless. The carrots seemed to be designed for animal feed by the look of their size. The waiters 'dumped' the plate of food on the table and did not offer any fresh glasses for water. One of the wine glasses was contaminated with lipstick. We had to wait too long for our table despite booking in advance. The dado rails were covered in dust and the rubbish bins were full. There were dirty cloths, clean cloths and cleaning fluid left on a table beside the eating area.
Further Comments: In general I would not recommend this hotel for a stay longer than one night because of my perceptions of the poor standard in the restaurant. For the prices charged, the standard is not good enough.
30 Family with older children - 02/06/05	68%
Good Points: Good comfortable room. All the facilities that you would expect. However, the shower head dripped annoyingly and the window latch was not secure despite being on the ground floor. The restaurant was adequate and the bar was good. Checking-in and paying was efficient and friendly. The restaurant manager was very good but the waiters less so. The payment system appeared awkward. Breakfast was excellent but overpriced. Car parking was more than adequate.
Bad Points: It seemed an age to get to the room. There were confusing steps up and down and long corridors. There was no facility for portering bags/luggage despite the fact that an escort showed us the way to our room. There was only one lift and a much quicker way to the bar/restaurant via a side entry/exit which we had to find ourselves. Our evening meal was good in places, but the roast lamb was tough and tasteless. The carrots seemed to be designed for animal feed by the look of their size. The waiters 'dumped' the plate of food on the table and did not offer any fresh glasses for water. One of the wine glasses was contaminated with lipstick. We had to wait too long for our table despite booking in advance. The dado rails were covered in dust and the rubbish bins were full. There were dirty cloths, clean cloths and cleaning fluid left on a table beside the eating area.
Further Comments: In general I would not recommend this hotel for a stay longer than one night because of my perceptions of the poor standard in the restaurant. For the prices charged, the standard is not good enough.
31 Mature couple - 21/05/05	62%
Good Points: clean and adequate
Bad Points: a long walk to the rooms - shower in need of repair. tea,coffee facilities could be improved
32 Mature couple - 21/05/05	60%
Good Points: clean and adequate
Bad Points: a long walk to the rooms - shower in need of repair. tea,coffee facilities could be improved
33 Mature couple - 20/05/05	80%
34 Other - 01/04/05	100%
Good Points: good atmosphere, nice decor, good setting
Further Comments: I must congratulate the receptionist on duty when we came early with my partner feeling not well, she behaved in a thoroughly professional manner and proved superb excelling over and above what is usually the norm. helping to get us booked in early so she could rest and recover. Answering this e mail saves posting the letter i had ready. She is to be congratulated, all to often bad or adequate service is the norm, this young lady shows excellence still exists.
35 Other - 01/04/05	100%
Good Points: good atmosphere, nice decor, good setting
Further Comments: I must congratulate the receptionist on duty when we came early with my partner feeling not well, she behaved in a thoroughly professional manner and proved superb excelling over and above what is usually the norm. helping to get us booked in early so she could rest and recover. Answering this e mail saves posting the letter i had ready. She is to be congratulated, all to often bad or adequate service is the norm, this young lady shows excellence still exists.
36 Business Trip - 13/03/05	80%
Good Points: The shower was great!
Bad Points: The fire alarm in the early morning was a nightmare.
37 Business Trip - 13/03/05	80%
Good Points: The shower was great!
Bad Points: The fire alarm in the early morning was a nightmare.
38 Business Trip - 04/03/05	52%
Good Points: helpfulness of staff
Bad Points: I am certain (unless in error) that I booked a non-smoking room. The room reeked of smoke - as did my clothes in the morning. The mattress was hard and lumpy.
Further Comments: Hotel was good. Room was poor.
39 Business Trip - 04/03/05	50%
Good Points: helpfulness of staff
Bad Points: I am certain (unless in error) that I booked a non-smoking room. The room reeked of smoke - as did my clothes in the morning. The mattress was hard and lumpy.
Further Comments: Hotel was good. Room was poor.
40 Mature couple - 23/02/05	74%
Good Points: Staff, food, facilities.
Bad Points: Some rather shoddy decorative finishes to common parts and room within our particular wing.
Further Comments: Staff were excellent. Breakfast was expensive at 11.95 and pre-issued invoice assumed that both of us would required breakfast. My partner only wanted coffee but such flexibilty was not obvious. Wardrobe handle was broken, en-suite WC handle was very loose, tears and scratches to some bedroom and corridor wallpaper.
If you are unable to book a room at Ramada Hemel Hempstead then the nearest UK hotels around the St Albans area are: Luton Hoo Hotel, Golf and Spa Review, : Shendish Manor Review, : Thistle St Albans Review,