Guest Reviews & Comments
Higher Trapp Country House Hotel near Burnley: Burnley Hotels
21 Leisure Visit - 22/03/07	70%
Good Points: The locatuion of the hotel and the excellent food which was also very good value for money
Bad Points: lack of an eye for detail. door cards always failing, no toilet paper, TV not working
Further Comments: On the whole the staff were very helpful and courtious. The hotel had recently been refurbished and was a pleasant place to stay.
22 Mature couple - 31/01/07	90%
Good Points: great setting and friendly, helpful staff, had a terrific evening meal.
Bad Points: newspaper stolen from outside room.
Further Comments: I know this hotel as I used to live about half a mile away but this is the first time I have stayed there, I found the stay to be a wonderful experience that made a great weekend.
23 Mature couple - 03/01/07	90%
24 Mature couple - 21/12/06	90%
Good Points: location
Further Comments: Great location, helpful staff
25 Family with older children - 20/12/06	80%
Good Points: Hotel is set in a quite location, but close to motorway links. Hotel offers above average accomodation at a reasonable price
Bad Points: We were not warned in advance that there would be a Party being held in the hotel, with very loud music running until 1a.m. Shortage of staff to look after guests that were not with the Party.
Further Comments: The hotel offers comfortable accomodation at a good value price and the staff are pleasant. We have found the hotel to be one of the best in the area and have stayed there a few times. But, on the last two occasions there has been either a wedding or a Christmas Party, which we have not been warned about, and we have found that staff are over stretched looking after the wedding or Party to the detrement of service to other 'ordinary' guests.
26 Family with older children - 20/12/06	80%
Good Points: Hotel is set in a quite location, but close to motorway links. Hotel offers above average accomodation at a reasonable price
Bad Points: We were not warned in advance that there would be a Party being held in the hotel, with very loud music running until 1a.m. Shortage of staff to look after guests that were not with the Party.
Further Comments: The hotel offers comfortable accomodation at a good value price and the staff are pleasant. We have found the hotel to be one of the best in the area and have stayed there a few times. But, on the last two occasions there has been either a wedding or a Christmas Party, which we have not been warned about, and we have found that staff are over stretched looking after the wedding or Party to the detrement of service to other 'ordinary' guests.
27 Mature couple - 06/12/06	80%
Good Points: the setting was particularly nice, as was the food.
Further Comments: Had a realy nice stay here, the area is beautiful and an ideal place to get away from it all. room was recently refurbished, and had lovely views also the food was excellent, Fitzys bar has a nice relaxing atmosphere and the staff were really helpful. All in all, would definately return here!
28 Mature couple - 06/12/06	80%
Good Points: the setting was particularly nice, as was the food.
Further Comments: Had a realy nice stay here, the area is beautiful and an ideal place to get away from it all. room was recently refurbished, and had lovely views also the food was excellent, Fitzys bar has a nice relaxing atmosphere and the staff were really helpful. All in all, would definately return here!
29 Group of adult friends - 21/11/06	80%
Good Points: Room very clean
Further Comments: Good location for wedding. Good facilities.
30 Group of adult friends - 21/11/06	80%
Good Points: Room very clean
Further Comments: Good location for wedding. Good facilities.
31 Business Trip - 20/11/06	80%
32 Other - 18/11/06	40%
Further Comments: On arriving at the hotel we found it difficult to locate entrance and reception due to building work, we were not made aware of this at time of booking. A light was not working in our bedroom and alerted reception and was told it would get immediate attention. Several of the boxes in the bathroom containing soap etc were empty. At about 8.30 pm we went to the bar and asked for a bottle of wine that was on the blackboard above the bar this could not be found and choose another. We went into the lounge and were later joined by a group of about seven youths who were shouting, being very loud and using very colourful language they were joined at times by female members of staff who sat down and joined them. They were all stomping about between the lounge and reception it was quite unbearable at times there was no one to inform as they seemed to be the only members of staff on duty and they were the ones making all the noise with their friends. On returning to our room the light was still not working. I informed reception the following morning and was told there was a problem with it and would be fixed that day. It would of been nice to of been told instead of having to ask. That evening we asked again for the wine advertised and were told to take a seat while it was located after 10 mins we were advised it could not be found and choose another. The follwing morning at breakfast the wine was still being displayed ! It was a nice gesture to receive a comp newspaper but it would of been nicer if it had not been clearly read by other people first ! I have stayed in hotels all over the world and have to say it was the most unproffesional establishment i have ever stayed in.
33 Leisure Visit - 02/11/06	60%
Good Points: The hotel was clean with good staff
Bad Points: On the night I was staying the electronic door key system did not work. It was difficult to get in your room. the only was was to ask a member of staff to let you in with a master key. this did not work for all rooms
Further Comments: Nice hotel good staff expensive drink
34 Leisure Visit - 02/11/06	60%
Good Points: The hotel was clean with good staff
Bad Points: On the night I was staying the electronic door key system did not work. It was difficult to get in your room. the only was was to ask a member of staff to let you in with a master key. this did not work for all rooms
Further Comments: Nice hotel good staff expensive drink
35 Mature couple - 02/09/06	80%
Good Points: Clean tidy and convenient for our plans
Bad Points: Obviously the stay will be improved once the building works are completed. A choice of dining room or bar for meals would be prefered
Further Comments: It would be good to have more information on the location as it was pleasantly located in the countryside.
36 Business Trip - 05/08/06	80%
Good Points: Very pleasant surroundings, good standard of accommoadation
Bad Points: Thin walls in rooms !
37 Leisure Visit - 04/07/06	90%
38 Business Trip - 21/06/06	90%
39 Business Trip - 13/06/06	80%
Good Points: great views
Further Comments: Excellent bar staff - lack of restaurant facility was not important since I was 'solo'
40 Business Trip - 13/06/06	80%
Good Points: great views
Further Comments: Excellent bar staff - lack of restaurant facility was not important since I was 'solo'
If you are unable to book a room at Higher Trapp Country House Hotel then the nearest UK hotels around the Burnley area are: Sparth House Hotel Review, : Clarion Hotel Blackburn Review, : The Keirby Park Hotel Review,