Guest Reviews & Comments
The Grand Hotel near Swansea: Swansea Hotels
21 Young couple - 20/06/07	80%
Good Points: quality of the hotel and the room
Bad Points: breakfast. Resulted in us both having an upset stomach windows that do not open and limited range on air conditioning
Further Comments: generally was good. Only issues mentioned above
22 Mature couple - 19/06/07	80%
Good Points: Smart clean and modern with a friendly atmosphere
Bad Points: nothing of note
Further Comments: The whole experience from the online booking to the checking out was easy and efficient. The staff, especially in the restaurant, were courteous and helpful without being intrusive. The fire precautions have been incorporated into the building to a high standard without creating an institutional feel. I found our stay excellent value for money.
23 Young couple - 17/06/07	100%
24 Business Trip - 14/06/07	70%
Good Points: Well positioned right opposite the station.
Bad Points: Uncomfortably hot. Breakfast experience in restaurant could have been better.
Further Comments: It would be nice on arrival to be told where everything is - leisure facilities etc. Shame the bar downstairs didn't open until 10.00. The restaurant was so hot, I couldn't wait to get outside! Room was nice though but air conditioning rather noisy.
25 Group of adult friends - 12/06/07	100%
Good Points: very nice
Further Comments: we stayed at hotel last year and said then, we would go back this year. nothing has changed since last time very friendly staff. would definately go back again.
26 Mature couple - 11/06/07	70%
Good Points: central location friendly staff
Bad Points: stained carpet in bedroom small bedroom
Further Comments: Bearing in mind Swansea is a fairly hard pressed town financially, this is a brave attempt at a stylish boutique hotel. Staff friendly. Nice decor.
27 Group of work colleagues - 08/06/07	100%
28 Mature couple - 01/06/07	80%
29 Business Trip - 22/05/07	80%
Good Points: Convenient location, overall a nice hotel.
Further Comments: Everything was good overall, but with just a little more effort could of been excellent e.g. fresh milk in rooms, not UHT, free WiFi (not The Cloud charged network), a grilled breakfast rather tahn fried. But I am being picky here.
30 Young couple - 18/05/07	90%
31 Young couple - 16/05/07	60%
32 Family with young children - 10/05/07	90%
Good Points: Very conveniently located in city center and highly contemparary hotel with all morden facilities.
Bad Points: Missing facilities such as a mini-refrigator and shoe shine cloth as seen in most of similar category 4-star hotels and also biggest drawback of not having a free car parking for guests.
Further Comments: Whether free car park available or not?
33 Group of adult friends - 10/05/07	90%
Good Points: very clean and in good condition room ,and with great bathroom .
Further Comments: Staff very polite,excellent breakfast,and excellent food in restaurant good value for money.
34 Leisure Visit - 03/05/07	100%
Further Comments: Because of the mixed views I've seen on some websites, I was a bit reluctant to book this hotel but, as I was arriving late and the hotel is opposite the station, I decided to risk it. I needn't have worried. The receptionist was pleasant and efficient, dealing with a reservation query in his stride. The room was excellent - clean, modern and well-appointed. I was a bit concerned that the windows were sealed as I like to sleep with an open window but the air-conditioning was efficient and not too intrusive. Actually, the sealed windows and air-cond. meant that there was practically no noise audible from either inside or outside the hotel - not bad for a city-centre location on a Saturday night - so I had an excellent night's sleep. The restaurant was first class - imaginative menu, delicious food and efficient service. Breakfast and dinner. Sadly, because of lack of patronage, I gather that the restaurant is now closed and there are alternative arrangements for guest meals in the hotel. I suspect these are likely to be less satisfactory. Just one small niggle - the soap dispensers above the bath are positioned for taking a shower but are far too high up if you are taking a bath. Extra dispensers or just bars of soap would solve this problem. All-in-all, difficult to fault on the basis of this visit.
35 Young couple - 02/05/07	90%
Good Points: We booked an Executive room which had a great jacuzzi and balacony.
Bad Points: There is no car-parking facilities on site
Further Comments: When we first arrived,we got checked in and then went straight to our room.Unfortunately the room was still being cleaned,but the hotel provided us with a complementary drink at the bar untill the room was ready. The only thing they need to clarify at the time of booking is car- parking becuase there is no facilities on site.
36 Mature couple - 29/04/07	60%
37 Young couple - 25/04/07	60%
Further Comments: It was o.k clean and can imagine good for business stays (iv'e stay at alot of hotels for work),although i found it too hot in the room, uncomfortably so ,the windows were broken and couldnt be opened ,the air con didnt have a good enough blast to make any difference even though we had it on the coldest setting at maximum level I thought that it was expensive for my lesuire weekend although if it was for work reasonabley priced .Although centrally located it wasn't a place for us but maybe i'm biased as i stay at these sort of hotels all the time and should of gone for something different Disappointed about the room tempreture felt dehydrated and it was very difficult to sleep even though the bed was comfortable and pillows Staff always polite and helpful
38 Young couple - 25/04/07	40%
Good Points: Close to town centre
Bad Points: very cramped room, so small was unable to use facilities properly. Check in was appauling, we werent even told where our room was! Dirty bed linen, and very unaccomodating staff!
Further Comments: Would never use this hotel again! Over priced, poor food, poor service, unhelpful staff and extremely cramped! Breakfast was cold and badly cooked, the only plus side was the huge bathroom, which made the room very poorly designed as the room itself was barely big enough for the bed!
39 Business Trip - 23/04/07	80%
Good Points: clean and functional
Bad Points: the TV reception is terrible!
Further Comments: As ever the food in the restaurent is excellent.
40 Leisure Visit - 19/04/07	80%
Good Points: modern facilities and overall cleanliness
Bad Points: only bad point was reception on in room TV on BBC1
Further Comments: As someone who spends quite a bit of time on business in hotels, it was about what I would have expected from a hotel in this price range, as I was visiting friends I did not have the chance to sample the resturaunt but from comments I heard around the hotel, I would expect it to be on a par with the rest of the facilities
If you are unable to book a room at The Grand Hotel then the nearest UK hotels around the Swansea area are: Singleton Hotel Review, : Beaumont Hotel Review, : Ramada Swansea Review,