Guest Reviews & Comments
The Crown Hotel near Stoke-on-Trent: Stoke-on-Trent Hotels
21 Group of adult friends - 23/03/07	40%
22 Business Trip - 08/03/07	40%
Bad Points: The walls are very thin so there was a lot of noise. Also I could not turn off the hating which was on full all might every night.
Further Comments: When arriving back at the hotel late at night after work, the night time receptionist was fairly rude. The hotel seemed very empty, there was noone else at breakfast the morning I had it, but there seemed to be a lot of noise despite this.
23 Business Trip - 06/03/07	50%
Good Points: Lage gￃﾼnstig zu meiner Arbeitsstelle. Preis-Leistungverhￃﾤltnis war einigermassen angemessen.
Bad Points: Qualitￃﾤt des Frￃﾼhstￃﾼcksbuffets war schlecht. Es war nicht mￃﾶglich einen Fￃﾶhn zu leihen. Andere Gￃﾤste waren teilweise nachts sehr laut. Es gab leider keinen Telefon- und Internetanschluss.
Further Comments: Fￃﾼr einen Kurzaufenthalt ohne groￃﾟe Ansprￃﾼche durchaus angemessen, fￃﾼr lￃﾤngere, vor allem geschￃﾤftliche Aufenthalte eher nicht geeignet!
24 Mature couple - 04/03/07	60%
Good Points: The friendliness and helpfulness of your staff was most refreshing.
Bad Points: The bathroom was primitive and tatty
Further Comments: the hotel is in need of more than a little sympathetic restoration but not modernisation. It has many charming Victorian features that could provide an attraction particularly with its location at the centre of the old Potteries which is becoming a Mecca for tourists. The bathroom of our room was a pretty disgusting and frankly inadequate feature. It was badly refurbished with totally out of character and extremely cheap fittings probably about 25 years ago and is no longer fit for purpose. The public rooms retain many period features that could be emphasised and built upon, although by the look of the improvements made so far. in the front bar, and restaurant particularly, there has been no design thought, related to the beautiful retained features like the ornate plasterwork to cornices and ceilings. You need to decide whether to recreate a Victorian Grand Railway Hotel, using Victorian furniture which at the moment fetches nothing at auction and could be used to create a luxurious atmosphere that would draw custom, or gut it and go for a Holiday Inn look alike. option one would move you up market, option two would make the place just like any other cheap hotel. However,all in all,your staff are excellent and extremely helpful and prices are very competitive. Work on the fabric of the building, heating and plumbing especially as a matter of urgency.
25 Other - 02/03/07	40%
26 Group of adult friends - 20/02/07	80%
Bad Points: very close to railway although not too noisy
Further Comments: for an overnight stay for a concert it was more than adequate, staff very helpful and friendly and informative.
27 Business Trip - 17/02/07	70%
28 Group of work colleagues - 29/01/07	50%
Good Points: good location of the hotel, clean and tidy.
Bad Points: It wasn't that comfortable because central heating not been operate, we stay without heating in temperature minus 4 degree for 8x night, we inform reception but there wasn't any action taken. Hope your management improve the service in the future. thank you.
Further Comments: good for summer holiday, but not good for winter if there is no heating supply.
29 Young couple - 22/02/06	28%
Good Points: It was in the right part of the country
Bad Points: Cleanliness - it was horrificly dirty.
Further Comments: The bedroom was on the same level as the overgroud railway and above a bar. The room was filthy, the bar below noisy. I will never return.
30 Leisure Visit - 18/02/06	78%
Good Points: room had all that was needed
Bad Points: HEATING WAS PROBABLY A BIT TOO OPPRESSIVE
31 Family with older children - 08/02/06	52%
Good Points: It was very warm.
Bad Points: A full refurbishment.
Further Comments: The staff were very helpful and friendly. The hotel was very shabby but the sheets and towels were very clean. Some of the others guests seemed strange.
32 Mature couple - 24/01/06	80%
Good Points: The large double beds
Bad Points: We had to turn the heating down as it was set too high
Further Comments: We liked the attitude of the staff that we recommended the hotel to a colleague who is looking for a group booking in May. We also appreciated the location
33 Other - 24/01/06	28%
Good Points: The whole experience was awful, and really appreciate the opportunity to express my views.
Bad Points: Cleanliness, the carpet was absulutely filthy. The heating did not have any controls therefore when I complained at the desk we were told to open the window which meant we were unable to sleep for the noise. Continental breakfast consisted of cereals, (choice of 3)small glas of orange jouce (no choice) and 2 rounds of white toast (again no choice) The shsower did not work properly, as the head did not fit properly and had to be held by hand.
Further Comments: One would expect to have a standard of cleanliness, and the basics of heating control, shower head a little more choice over breakfast.
34 Leisure Visit - 01/12/05	60%
Good Points: It had a queen size bed and a television
Bad Points: Slightly later check out time would be appreciated, heating on in room prior to customer arrival would be nice. Soundproofing!!! Wake up call at the requested time!!!! I missed breakfast because I never got the requested wake up call!!!!
Further Comments: The hotel was adequate for my purpose, a bed for the night and that was reflected in the price.
35 Other - 29/11/05	26%
Good Points: poor standard of accommodation bathroom needed a lot of TLC, staff were pleasant
Bad Points: this hotel could be very nice but is looking very very tired and is in need of a full refurbishment.
Further Comments: very poor standard, hook would not hold shower,shower curtain dra
36 Business Trip - 28/11/05	80%
Good Points: Price and location
Bad Points: Breakfacst service has room for improvement
37 Group of adult friends - 06/11/05	72%
Good Points: It was excellent value for money and breakfast was delicious.
Bad Points: Decoration and quality of fittings in rooms
Further Comments: Satisfied with all aspects of the stay.
38 Young couple - 29/10/05	98%
Good Points: It was clean, nice and comfortable.
Bad Points: maybe abit more on the dinner menu
Further Comments: I throughly enjoyed stayin ay this hotel, so did my partner, it was comfortable and had everything we needed.
39 Group of work colleagues - 24/10/05	58%
Good Points: good value in stoke
Bad Points: bathrooms
40 Business Trip - 24/10/05	52%
Good Points: Price, ﾣ25 for night including continental breakfast
Bad Points: Shabby rooms, need refurbishment. Felt as if the rooms should be hired out by the hour!
If you are unable to book a room at The Crown Hotel then the nearest UK hotels around the Stoke-on-Trent area are: The Weather Vane Review, : The Manor Review, : Stone House Hotel Review,