Guest Reviews & Comments
Norfolk Royale Classic Hotel near Bournemouth: Bournemouth Hotels
21 Family with older children - 23/02/07	50%
Good Points: we liked the breakfast
Bad Points: The bathroom was dusty and has cob webs all around the bathroom window. There was also a very strange smell in the bathroom.
Further Comments: The hotel itself was fine but our room was poor. Over priced for the standard. I went to reception on several occasions and there was never anyone there and no way of alerting staff to you being there. All staff were very friendly and helpful.
22 Group of adult friends - 11/01/07	80%
Good Points: old english interior
Bad Points: no safe in the room
Further Comments: Check-in and out was fast. Breakfast was above average. Room was clean and quiet Bar closes relatively early (11:00 p.m.)
23 Mature couple - 25/11/06	100%
Further Comments: We have stayed with you before and have no complaints at all.We asked for robes and they were delivered promptly to our room.Please keep this service.
24 Mature couple - 25/11/06	100%
Further Comments: We have stayed with you before and have no complaints at all.We asked for robes and they were delivered promptly to our room.Please keep this service.
25 Young couple - 14/11/06	90%
Good Points: Clean, good facilities. Friendly helpful staff.
Bad Points: Having to pay for overnight parking, ￂﾣ9.00 very steep. Shower temprature was a little tempremental!
Further Comments: Very pleasant stay, hotel is ideally located in the heart of the town, yet still a nice quiet location. Staff were very helpful and friendly. Room was clean and well maintained with good facilities. My only gripe would be the fact there was no free parking for guests, instead it was ￂﾣ9.00 per 24hrs for 'secure parking'. However whenever I entered or exited the carpark the gate was always open anyway... I would however recommend this hotel to anyone visiting Bournemouth who is not bothered by not having a sea view.
26 Young couple - 14/11/06	90%
Good Points: Clean, good facilities. Friendly helpful staff.
Bad Points: Having to pay for overnight parking, ￂﾣ9.00 very steep. Shower temprature was a little tempremental!
Further Comments: Very pleasant stay, hotel is ideally located in the heart of the town, yet still a nice quiet location. Staff were very helpful and friendly. Room was clean and well maintained with good facilities. My only gripe would be the fact there was no free parking for guests, instead it was ￂﾣ9.00 per 24hrs for 'secure parking'. However whenever I entered or exited the carpark the gate was always open anyway... I would however recommend this hotel to anyone visiting Bournemouth who is not bothered by not having a sea view.
27 Mature couple - 31/08/06	80%
Good Points: The hotel is very comfortable with good size rooms & lounge areas. The standard of food in the restaurant is very good.
Bad Points: Minor items of maintenance (changing of light bulbs) not attended to. This should have been done even though it was a busy bank holiday weekend.
Further Comments: This is the second time we have stayed here. It makes for a relaxing break & it is ideally situated in the centre of Bournemouth. The rooms are spacious & well appointed. The restaurant serves good food in pleasant surroundings. The staff are friendly & attentive & provide a good standard of service. I would not hesitate to stay here when visiting Bournemouth in the future.
28 Mature couple - 31/08/06	80%
Good Points: The hotel is very comfortable with good size rooms & lounge areas. The standard of food in the restaurant is very good.
Bad Points: Minor items of maintenance (changing of light bulbs) not attended to. This should have been done even though it was a busy bank holiday weekend.
Further Comments: This is the second time we have stayed here. It makes for a relaxing break & it is ideally situated in the centre of Bournemouth. The rooms are spacious & well appointed. The restaurant serves good food in pleasant surroundings. The staff are friendly & attentive & provide a good standard of service. I would not hesitate to stay here when visiting Bournemouth in the future.
29 Young couple - 31/08/06	70%
30 Family with young children - 16/08/06	100%
Good Points: It had a nice Edwardian feel about it
Bad Points: Nothing
Further Comments: I booked the hotel and after read the reviews, they were very mixed! So I was worried about our stay. We pulled up outside and I was very pleased with the look of the hotel, we checked in and the staff were great. In some peoples reviews they complained about 'creeky floor boards' yes they are but thats the age of the building (its amazing what some peolple moan about). Our room was lovely and spacious which we need for our young daughter, also very clean (I love the M & B touch in the bathroom they have class when it comes to soap)All in all it was a great couple of nights stay and we would definately come back!! One last thing the location of the hotel is perfect in relation to the town and the lovely beach.
31 Family with young children - 16/08/06	100%
Good Points: It had a nice Edwardian feel about it
Bad Points: Nothing
Further Comments: I booked the hotel and after read the reviews, they were very mixed! So I was worried about our stay. We pulled up outside and I was very pleased with the look of the hotel, we checked in and the staff were great. In some peoples reviews they complained about 'creeky floor boards' yes they are but thats the age of the building (its amazing what some peolple moan about). Our room was lovely and spacious which we need for our young daughter, also very clean (I love the M & B touch in the bathroom they have class when it comes to soap)All in all it was a great couple of nights stay and we would definately come back!! One last thing the location of the hotel is perfect in relation to the town and the lovely beach.
32 Mature couple - 04/08/06	70%
33 Mature couple - 03/08/06	80%
Good Points: Clean and in good order
Bad Points: Bar closed early Access to pool was not ideal and no foot bath First night had no cold water in the shower Room was very warm
Further Comments: Staff were very helpful and resloved problems efficiently
34 Mature couple - 03/08/06	80%
Good Points: Clean and in good order
Bad Points: Bar closed early Access to pool was not ideal and no foot bath First night had no cold water in the shower Room was very warm
Further Comments: Staff were very helpful and resloved problems efficiently
35 Young couple - 27/07/06	70%
Good Points: Light airy rooms, clean and tidy
Bad Points: The matress was very used and uncomfortable
Further Comments: My husband and i really enjoyed our stay, we thought that the facilities and the room lived up to our expectations, and without hesitation we would stay with yourselves again.
36 Young couple - 27/07/06	70%
Good Points: Light airy rooms, clean and tidy
Bad Points: The matress was very used and uncomfortable
Further Comments: My husband and i really enjoyed our stay, we thought that the facilities and the room lived up to our expectations, and without hesitation we would stay with yourselves again.
37 Young couple - 19/07/06	90%
Good Points: Friendliness and helpfulness of the staff
Bad Points: Facilites were a little run down.
Further Comments: Some curtain hooks had come off the rail and the curtain pully didn't work. We also didn't recieve our newspaper that we requested each morning.
38 Young couple - 19/07/06	90%
Good Points: Friendliness and helpfulness of the staff
Bad Points: Facilites were a little run down.
Further Comments: Some curtain hooks had come off the rail and the curtain pully didn't work. We also didn't recieve our newspaper that we requested each morning.
39 Young couple - 19/07/06	40%
Good Points: Well located
Bad Points: Decor was tired
Further Comments: Having stayed in the hotel some 12 years ago it was very disappointing that the standards had deteriorated. At the last stay the excellent service started from the moment we arrived when the concierge and night porter met us in the car park and made a point of carrying our luggage for us and didn't end until we left. Unfortunately this time the night porters did nothing to help us when we arrived, we had to knock on the window to pull them away from the TV to let us in and then almost fell over them with our luggage - they offered to carry our bags when we were 10 yards from our room - no doubt seeking a tip! The rest of the stay was Ok, food Ok, but the decor in our room was tired and the window wedged open with a toilet roll! No hotel guide was found in our room - just not the old Norfolk Royale we had enjoyed so much on our last visit.
40 Young couple - 19/07/06	40%
Good Points: Well located
Bad Points: Decor was tired
Further Comments: Having stayed in the hotel some 12 years ago it was very disappointing that the standards had deteriorated. At the last stay the excellent service started from the moment we arrived when the concierge and night porter met us in the car park and made a point of carrying our luggage for us and didn't end until we left. Unfortunately this time the night porters did nothing to help us when we arrived, we had to knock on the window to pull them away from the TV to let us in and then almost fell over them with our luggage - they offered to carry our bags when we were 10 yards from our room - no doubt seeking a tip! The rest of the stay was Ok, food Ok, but the decor in our room was tired and the window wedged open with a toilet roll! No hotel guide was found in our room - just not the old Norfolk Royale we had enjoyed so much on our last visit.
If you are unable to book a room at Norfolk Royale Classic Hotel then the nearest UK hotels around the Bournemouth area are: Lampeter Hotel Review, : Best Western Connaught Hotel Review, : Claremont Hotel Review,