These comments are from previous guests who stayed at Courtyard By Marriott Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 90% | Check-in process |
| 90% | Your room |
| 90% | Working order of facilities / equipment |
| 90% | Order and cleanliness of the hotel |
| 90% | Performance of staff |
| 90% | Overall experience |
| 90% | Overall value for money |
from Castillo de locubin ES stayed on December 24, 2009
from Vernon bc CA stayed on December 14, 2009
"Very good."
Everything was great. I had been concerned re possible noise as the hotel was situated close to a major airport, but there wasn't a sound during the night. Staff were friendly and helpful.
The only concern was the directions to the hotel from the airport terminal. I had to pay extra to get a taxi to take me there instead of a shuttle bus, simply because I didn't know there WAS a shuttle bus.
from Dublin IL stayed on November 22, 2009
"Brand new hotel. Comfortable room and an easy walk from the terminal building. All good except noisy aircon."
Brand new. Spacious rooms. Modern LCD TV
Air conditioning system is very noisy but had to be used as hotel is very warm.
from Southampton UK, stayed on November 3, 2009
"Will use this hotel again if the price is right."
Pleasant staff,comfortable beds
Food & drink expensive
from Bonita, ca. US stayed on October 14, 2009
"Same as above"
I was very impressed by the hotel, excellent facilities, brand new, good staff.
stayed on October 8, 2009
"good"
we are a couple in our 80's and a member of staff came out to help us put the luggage on bus without us asking for help.
from Dublin IE stayed on September 22, 2009
"Very professional and helpful staff."
Fabulous hotel, the room was fantastic and the nicest bed I have ever had in a hotel, just fantastic! Very good price for the room and loved that I could book in advance and not have to pay in advance which is not the case with most other on-line hotel web-sites!
I would have got an even better rate had I booked more in advance, but that was my own fault, I won't make that mistake again!!!!
stayed on September 15, 2009
"Very enjoyable."
In addition to the above high marks, the man at the check-in counter was very helpful in getting me connected to the Internet. Was unable from our room.
I thought the charge for Internet service was excessive. Some of the personnel working in the restaurant had body odor. Not Good!
from Pittsboro US stayed on August 31, 2009
"With the exception of the small glitches mentioned above, very positive. Will definitely stay in this hotel the next time when flying out of LGW."
The receptionists and waiters in the restaurant couldn't have been more helpful or pleasant. Very customer service oriented.Top marks. Very conveniently located with easy airport transportation. Top marks for cleanliness. Also a comfortable bed. The room was attractively priced.
Due to newness of the facility, the room telephones did not work for outside calls and the dead bolt on the door also did not work. There were towels hung in the bathroom for only one guest we found more in the armoire the following morning and bathroom toilletries for only one guest. Also the unusual coffee maker had inadequate instructions. I'm sure these small details will be remedied as the newness of the facility subsides. .
from West malling UK, stayed on August 25, 2009
Brand new hotel in excellent location for gatwick Airport.Good menu for a short stay. Large well equipped rooms. 24 hour check out for early flights.
Rather expensive bar prices.
stayed on July 13, 2009
"Excellent"
Amazing value; very clean and comfortable hotel; good facilities - eg shop
stayed on July 8, 2009
Lobby and room were clean and up-to-date
Hotel advertises itself as being in the South Terminal, which it is not. Had I known this, I would have paid slightly more to stay at the Hilton. Further, after the long walk there with my luggage, staff advised me to take the shuttle in the morning, but didn't mention there was a charge to do so. Computers in lobby were not working.
from Athy IE stayed on June 27, 2009
"good"
quality of hotel i,e. bedroom was excellent, staff was polite and it was close to airport
hot breakfast food fair could not eat it - noise in hotel was too loud up to 1pm when trying to get sleep after long flight and having another flight the following morning -
stayed on June 22, 2009
"great for an overnighter"
modern, clean, good sized room Executiveand good value
Postion - not easy to find in the middle of the night - could do with some sign posts.
stayed on March 16, 2009
"An excellent stop-over hotel within walking distance of the South Terminal. We would definately stay there again if in transit."
The hotel is new and is really lovely. Very clean and smart.
Staff are obviously settling in. The check-in process took a good while. The restaurant staff looked nervous and we waited quite a while for drinks.
stayed on June 6, 2009
"An excellent hotel for the price we pay."
Very clean, great location
Shower head was broken but we did not report this since we were only staying for the night.
stayed on April 30, 2009
"Good."
Staff. Equipment.
Directions and accessability from terminal. Terrible.
from Fredericton, new brunswick CA stayed on May 24, 2009
"Very delighted! After a long journey to the airport it was so nice to relax and enjoy a good night's sleep before travelling to North America the next day."
Convenience to airport. Ease of locating on-line. Cleanliness of hotel and comfortable furnishings - especially the bed. Noiseless. How nice to have receptionist ask if we wished for dinner reservations.
On line booking might detail the close proximity to the airport to avoid lengthy wait for transfer bus. We waited approx. 45 mins and were transported to North Terminal and then back to hotel. The walk would have been easy, had we known how to access to route.
stayed on March 19, 2009
"very good"
reasonablerates
bus service poor
stayed on April 14, 2009
"Really enjoyed the experience"
* Newness of hotel an advantage, if can keep standard would be excellent * Ease of getting to airport terminals a bonus, especially providing trolleys for luggage to take option of short walk to south terminal * Room very well appointed * Ambience of hotel really pleasant, great lifts with space for luggage * Very pleasant and helpful staff
None that were apparent in my short stay
stayed on May 5, 2009
"Just a quick stop over but v conveninet and would stay again"
Friendly atmosphere, extremely helpful receptionists
Had to wait to get served after sitting down in bar area, although there were waiters serving the tables, and ended up having to get up and go to the bar itself to get attention
from Hertford UK, stayed on April 7, 2009
"Excellent, relaxing, comfortable, clean and excellent value for money"
Was unable to get walking directions from the airport to the hotel without emailing at least 3 times.
from Lee-on-the-solent UK, stayed on May 3, 2009
"Very good would recommend you to friends and family"
Frendly, Helpful staff.Rooms very confortable.A very enjoyable stay.
Drinks a little over priced
from Foix FR stayed on April 4, 2009
"Very convenient and would be com"
Spacious room with kingsize bed and lots of good quality pillows. Clean and brand new hotel. Good quality bathroom fittings, TV etc. Good value and quality restaurant with good and pleasant service.
Check in could have been more welcoming, they failed to explain properly where lift was and no signage. Restaurant menu not available on reception could have consulted this during wait. Failed to deliver wake up call. No signage or instructions in room on use of equipment eg: phone unusual operation as required pressing "message" key before pressing reception key, plug on washbasin which had to be pressed to open. Shower screen lacked seal at bottom edge so water from shower went all over the floor! I would have preferred to have had a bath, but the bath seemed greasy, possibly residue of cleaning product not properly rinsed off. Rather noisy air conditioning/heating system. Waiter insisted that I gave room number and signed for meal even though I paid cash and he failed to give me a receipt. I think this was more down to inadequate training and procedures than any fault on his part.
from Cambridge UK, stayed on April 22, 2009
walking distance to gatwick, good quality, new, v good value for money
from Colombieres sur orb FR stayed on March 24, 2009
room insulation, proximity to airport terinal
big tv disturbance; apalling food; rip off policy for bar & dining, ie 10% discretionary service charge from which the staff do not benefit & buried in the 'small print'
stayed on April 11, 2009
"Will stay here again for sure"
Convienient to airport , we walked there from the terminal just to get some fresh air. Internet price for the stay was good . Enjoyed the food in the bar although food and drink are a bit pricey
stayed on April 1, 2009
Everything I needed for a short business stay. Excellent value for money.
from Malaga ES stayed on February 4, 2010
Cuando llegamos al hotel, a pesar de que habíamos ya pagado la habitación, nos mandaron a otro hotel que estaba a diez minutos en taxi y que era de peores condiciones. Los trabajadores del hotel no hablan español con lo que tuvimos que entender todo en inglés. Al día siguiente, el taxi nos trasladó de nuevo al hotel, donde debían pagarles la carrera, y estuvimos diez minutos discutiendo porque la señorita de la recepción decía que no.
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"Excellent would definatly recommend and will stay again."
Everything was lovely
For me there were no bad points