These comments are from previous guests who stayed at Ibis Birmingham Centre and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 70% | Check-in process |
| 70% | Your room |
| 60% | Working order of facilities / equipment |
| 70% | Order and cleanliness of the hotel |
| 60% | Performance of staff |
| 70% | Overall experience |
| 70% | Overall value for money |
stayed on October 12, 2009
from Multan PK stayed on September 10, 2009
bullshit
from Tonbridge UK, stayed on August 19, 2009
Very clean, modern, & excellent location for Birmingham city centre, Bullring, & Station. Double galzing windows excelent for shutting out noise from bars outside bedroom window!!
Our room was on first floor overlooking a square full of bars/restaurants which by 10pm were full of very noisy& drunk young people.The Sobar Bar was underneath and at 12pm switched on very loud pumping music til about maybe 2-3pm!Double glazing shut outside noise out but not the bar music underneath.But hey, it is the city centre & if you're on a hen/stag night its a great hotel.
from Kennington UK, stayed on August 4, 2009
location very central for purpose of journey near new st station / Cricket Ground. Clean room and staff accomodating.
only small criticism perhaps a small fridge in room would have been handy.
stayed on June 22, 2009
No frills effectiveness
Bed a bit hard
stayed on April 29, 2009
"Terrible."
Decent staff.
* tiles falling off the wall * tiles all over floor that weren't stuck down properly. Housekeeping simply just put the tiles back down on the floor, didn't even stick them down. very dangerous. * Terrible room service, took an hour for a pizza to arrive and it was meant to be stone baked...it was stone cold!!! * The whole hotel smelt of weed. It was like the staff had been smoking it all day all night.
stayed on March 28, 2009
"Overall very very satisfactory"
from Cardiff UK, stayed on March 17, 2009
"Nice and adequate :-"
Nice and airy hotel, easy access from Birmingham City Centre.
Parking was a bit of a nightmare and the bed was absoloutly shocking, never mind 'i wanna lay you down on a bed roses' for we definitly laid on a bed of hay!
stayed on February 18, 2009
"We feel that the hotel didn't match our expectations from the look / details on the website. We would not stay there again. We've stayed in more economical hotels that have been much nicer."
The reception was nice and bright and very clean.
The room was extremely warm when we arrived. We turned the radiator off and opened the window but it wouldn't cool down. We couldn't sleep on the night because of this and had to open the window all night, this made the room very noisy and we didn't sleep until 3am. Also, when we checked in we were given no information on checking out times or breakfast etc.
stayed on February 17, 2009
"A pleasant experience which was good value for money."
Good clean and efficient service. Ideal for mini stop-overs . Good situation for theatres bars and restaurants.
from Belo horizonte BR stayed on January 20, 2009
"I strongly recommend this hotel with you intend to stay in Birmingham in business or leisure"
The location of the hotel is excelent. The reception, the quality of the rooms and the cleanness are some of the good points.
The famliar room is quit nice. The problemeis that the hotel is part of the Arcadian, an area with restaurants and night clubs. In one of the days we could hear some noice, although they have windows with double glass to avoid it.
from Hayling island UK, stayed on December 11, 2008
We were going to NIA to see a concert. The hotel was ideally situated and we had a lovely but cold! walk along the canal. The staff were very helpful, the hotel and room were very nice and clean. No complaints at all. Would definitely book again.
from London UK, stayed on November 4, 2008
"Hotel is in a good location, but if I new a little more about the hotel I would have made a more suitable booking for my needs."
Staff was frendliy when I check-in. room was clean. I would recomend this hotel.
I booked a double room thinking the room was going to be fair, but it was small. when booking there was no option of bathroom or shower in the room.
from Male', MV stayed on September 29, 2008
"Overall I can say your service is ok if compare with your price at the Birmingham other hotels but still you can improve human resources in the hotel "
Welcome desk employees are quiet efficient to handle the operations
Most of the time restaurant is managed by only one waiter therefore lacks of food serve items and cleaning problems noted this area. Room has internet connection problems reported several days but unable find solutions when we left from the hotel
stayed on September 2, 2008
"Overall the hotel was clean and comfortable and in very good location, this had a downside though as a lot of noise could be heard because of local night clubs. The room was at the back of the hotel and backed on to venues that stayed open late and were very noisy."
Clean room, comfy bed, ensuite facilities were good.
Paying for the t.v, expensive for a room without any extras i.e toiletries or free use of t.v. Room was very noisy at night because of local night clubs. i have stayed in the hotel before and not had to pay for the t.v, so I dont know when this changed but I feel it is unfair to have to pay for basic t.v use.
from Derby UK, stayed on November 24, 2008
"We were very surprised at how nice the hotel was for the price we paid. Excellent location too. "
from Manchester UK, stayed on July 17, 2008
Good sized room
Breakfast arrangements - signs to say where and what things are wouild be an improvement Shower, was weak, and mould growth evident.
from Bristol UK, stayed on May 9, 2008
"Bad points: We had to hunt down reception staff ourselves which was rather disappointing, and also staff kept entering in the room in the morning even though we'd told the first person we didn't wish to be disturbed. Good points: Good value, nice and clean, and everything worked as it should."
Plain, simple and functional- just what we needed
A bath would have been good, and opening the window took up half the room!
stayed on April 20, 2008
"A very well run and clean hotel"
very good
nothing
stayed on March 11, 2008
"Excellent location, friendly staff. Rooms are small and basic but serve a purpose. Not sure it's worth the rack-rate. If it was cheaper I'd definately recommend it."
Convenient location
Very small rooms and not very well sound-proofed.
from Aboyne UK, stayed on February 9, 2008
Closeness to railway station
The hotel is basically worn out, overdue for refurbishment.
stayed on December 25, 2007
"I would have liked to be have been informed that it was noisy outside - luckily I brought earplugs, but otherwise I would not have been able to sleep."
Clean, compact, close to theatre and train station.
It was very noisy outside - thicker windows needed!
from Arlington US stayed on December 9, 2007
"I was initially given a room with limited or no internet access. The second night, I switched to a room where the internet access was adequate. However, the ringer on the phone was broken. An attempt to fix the ringer failed. An attempt to replace the phone broke the phone jack in the wall -- phone was replaced the next day."
location and price
first room - internet didn't work; 2nd room - phone didn't ring; last morning - no phone service at all
stayed on December 7, 2007
"Found breakfast area very spartan.A little more decor/atmosphere would help."
Nice room.
Too few toileteries & coffee items.
from Peterborough UK, stayed on December 12, 2007
"Good value for money in a lively part of town. Can be a bit noisy outside, but didn't really filter into room excessively"
Price, location close to New Street Station, Reception Area well presented
Near a noisy area of bars, but a reasonable job has been done of sound insultation. Shower room was tiny!
from Huby UK, stayed on December 8, 2007
"would have liked to known what the actual accomodation included - ie the BED"
ease for location and train station New Street
The Bed !! I reserved in advance a Double Bed - what we got was two singles pushed together -- which is not a double bed >??
stayed on December 3, 2007
central position, nearby parking
standard of the room was very poor, he carpets were quite stained, the wall by the bed was crqacked and crumbling. The shower area had lots of mold along the base of the tiles and the drain in the shower was loose, revealing a filth and mold. The toilet was also in need of a thorough clean.
from Thornton cleveleys UK, stayed on November 20, 2007
"happy with location, hotel room barely reached a one star, breakfast was inadequate not a good experience wouldnotreccomend hotel"
it was central
dirty very basic room
from Lightwater UK, stayed on October 20, 2007
The reception staff were delightful - very friendly and helpful. I was looked after by a young French lady who was very charming. The lobby area was pleasant and inviting.
The room was a bit shabby - especially the bathroom. The location was exceptionally noisy for a Monday evening not your fault, but upi may want to think about better sound insulation on the front of the hotel.
stayed on October 16, 2007
"No offer was made to deliver a morning paper. I would like to have known that the room did not contain a hair dryer."
No hair dryer provided. Noisy - the noise not coming fom outside but from other rooms.
from Maybole UK, stayed on October 8, 2007
"Enjoyed our stay. Room was very basic but had high standard of cleanliness which is extremely important to us. Shower room too was very basic but clean and the shower was excellent : Can't complain at all and had a good nights sleep certainly not disturbed by any local noise despite the area outside being extremely busy as it was a Thursday night. Would stay here again for the price."
Close proximity to Hippodrome and Bullring and easy access from A38
No breakfast included in price !!!
Birmingham Hotel Reviews & Booking 0.5m
Wolverhampton Hotel Reviews & Booking 12.3m
Kidderminster Hotel Reviews & Booking 16.0m
Hotels near Birmingham Back to Backs 0.1m
Hotels near The Bull Ring Shopping Centre 0.2m
Hotels near Birmingham New Street Railway Station 0.2m
Hotels near Birmingham Hippodrome Theatre 0.4m
The Electric Cinema - 0.1m T: 0121 643 7879
Birmingham Sealife Centre - 0.7m T: 0121 643 6777
Thinktank - 0.7m T: 0121 202 2222
Edgbaston Golf Club - 1.3m T: 0121 454 1736
"Good. We would recommend and stay again"
We actually changed our booking to the one at the airport due to a mix upon the online system. Staff were very helpful
Did not have time to find any other than the validation of the parking ticket which was not as simple as it sounded.