The comments in these reviews are from previous guests who stayed at Holiday Inn Chester South and subsequently completed a customer review questionnaire. Any opinions expressed in these reviews are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 80% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on June 8, 2010
from Gosport UK, stayed on July 9, 2009
"Poor housekeeping, poor maintenance, poor customer service for problem solving, poor attitude to customers that have saved money online."
We eventually moved ourselves to a room upgrade, after being offered a twin room. This room seemed smaller than the first.
The shower in the room did not work, poor attempt to rectify by staff. Partner was ignored by reception staff; therefore I had to sort the problem out myself. The receptionist sent a maid to fix the shower, then offered a twin room?
from Holbeach UK, stayed on October 14, 2008
"Good location for visit to Chester especially with the park and ride across the road. Refurbishment in progress was not a problem for us."
Peace and quiet. Very good breakfast.
Smell in the bathroom and bathroom not clean
stayed on September 18, 2008
Room and service was excellent
bar was expensive
from Keighley UK, stayed on August 28, 2008
"thoroughly enjoyed our stay particularly the leisure facilities"
stayed on August 17, 2008
"Fab!"
Excellent value. Nice breakfast. Good swimming pool.
None really!
from Bolton UK, stayed on July 2, 2008
"Excellent we will definatley stay at a Holiday Inn again"
the accomadation was excellent and very clean. The breakfast was fantastic with perfect opening hours.
the cost of drinks in the bar were very expensive
stayed on May 30, 2008
"This was a reasonably priced hotel with no frills. Breakfast was plentiful and good. In the evening we ate in the restaurant and were only offered the serve yourself carvery until we asked for A La Carte we had already checked this would be on offer the previous night. Staff said this would be o.k., but we felt they didn't want the extra work! Menu was quite limited but o.k. Ordered some olives which arrived in a gravy boat with no cocktail sticks when we asked for cocktail sticks, waitress returned with a 4 sharp ends of skewers which had been cut! After the meal, husband ordered Irish Coffee from menu and it arrived in tall glass with a jug of milk. We told the serving lady this was not Irish Coffee and she said no one on duty knew how to make one. A long discussion between 4 members of staff was observed! and 20 minutes later a coffee arrived, which looked like a latte. We decided to give up on that and explained how to make one. A minor thing, but why was it on the menu? Not the fault of the staff, but the hotel obviously needs to invest in proper training. Room was cold and was informed heating was timed to come on at 6:30pm, on request housekeeper brought a stand alone electric heater. Overall hotel was very fairly priced, reasonably clean and comfortable, but don't expect too much."
Reasonably priced and good breakfast included.
Room was cold as heating was timed in hotel to come on at 6:30 p.m. They did, on request, provide an electric heater.
from Wrexham, UK, stayed on April 1, 2008
"Happy with my stay at the hotel and would book again when visiting Chester providing i continue to get a similar rate with the same facilities."
The room was very clean accept for some damp under the window. The bathroom was like new and the bed and pillows were the most comfortable ones i had ever slept on. The breakfast offered in the restaurant was excellent value for money and i enjoyed eating there.
I like to have bottled water available in the room and have found that in alot of hotels this is offered just like tea and coffee.
from Hamiltonsbawn UK, stayed on May 22, 2008
"Whether we could have the room requested without hassle, and how far hotel was from chester city, and that the hotel served frozen over-priced average food at exorbitant prices."
Fairly clean
Didnt allocate room we required, food in bar very basic and way too expensive for frozen food, restarant food looked old and dried up hence bar food.
from Bedford UK, stayed on May 20, 2008
"very good, convenient for Chester and surrounds"
Nice room, long walk which turned out better as few people needed to pass our room to get to theirs so very quiet. Quiet setting. Good breakfast and it was included in the price! Clean spacious room.
No biscuits with the tea and coffee!!!
stayed on May 14, 2008
"The hotel was nice, clean, well equipted but staff were rude, unhelpful and gossiped about other guests infront of us."
stayed on May 14, 2008
The only problem was that the red wine was not stored correctly and was too warm when served.
stayed on April 16, 2008
"The rooms have all the facilities you need fridge, safe, coffee/ tea making facilities,internet access. The room service menu is extensive with some items available on a 24 hour basis. There are also good restaurant & bar facilities and the breakfast is particularly good, with an extensive range of hot & cold dishes, fruit, cerial, yoghurt & juices."
Modern, stylish, well equiped rooms with comfortable beds.
Check-in staff could have been a little more friendly
from Huddersfield UK, stayed on April 13, 2008
"The overall stay of the hotel was brilliant, the staff were helpful in advising us where was good to go etc. The hotel was very clean and inviting."
The staff at reception were really helpful and kind. We were able to check in early which was really good
stayed on April 8, 2008
"This hotel offers value at the rate I paid but not if you have to pay the displayed rate. Dinner was only a carvery and expensive for what was offered. Breakfast suffered from being on display for too long with many cooked items dried up."
Good well equipped rooms. Good value for price paid
Food
stayed on April 4, 2008
"The staff were friendly and the hotel was lovely and great value for money. The breakfast in the morning was excellent - great choice and lovely quality."
Clean room, nice decor, nice clean bathroom and very good quality breakfast in the morning with plenty of choice
From the outside the Holiday Inn looked a bit grotty so I didn't like the appearance of the place however all my fears were diminished when I saw the inside of the building
from Cannock UK, stayed on March 19, 2008
"would have liked to be able to see a menu before booking, meals and drinks very expensive ie £5 for glass of wine"
bed was too soft, grouting in bathroom and around bath was dirty, to many children allowed in the pool at one time impossible to swim,
stayed on March 12, 2008
The quietness of the room, no noisy people coming in late Friendly, attentive and efficient staff
from Kent UK, stayed on March 11, 2008
The hotel staff are really friendly, I have stayed there before and went back because nothing is too much trouble, I even nominated a staff member EOM.
The noise and lack of supervision around the floors, we are a family of 4 and was woken at 12.30am by unconsiderate guests, we didn't want to go out and confront them ourselves, more staff monitoring would help all guests have a restful night's sleep!
stayed on February 18, 2008
Convenient for the A55 Nice swimming pool
Poor service throughout, food was adequate but poor value for money
from Winsford UK, stayed on February 18, 2008
Bath was still dirty. Would have preferred a double bed.
from Hull UK, stayed on February 9, 2008
Easy access from main roads. Booking in was easy and accomodation was excellent.
Disabled car parking being abused by non disabled drivers.
from Andover hants UK, stayed on January 26, 2008
"Excellent value for money, staff friendly & helpful. Use of gym & pool a bonus. Breakfast excellent but evening meal overpriced for food served. Overall for the same room rate, would use this hotel again."
Value for money, quiet room, use of leisure facilities.
Choice on Menu in Restaurant limited.
from Cwmbran UK, stayed on January 22, 2008
"All the information i needed was provided on the website."
Clean bright and exremely welcoming backed up by excellent service and superb food
from Champs sur yonne FR stayed on March 1, 2010
PISCINE SPA SONNA SPORT CHAMBRE
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Staff were friendly
Tap dripping in bathroom. Tea etc wasn't replenished.Cups not cleaned.T.V sound to low. The TV Table has never been dusted.