These comments are from previous guests who stayed at Cadbury House Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 90% | Check-in process |
| 90% | Your room |
| 80% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 90% | Performance of staff |
| 80% | Overall experience |
| 90% | Overall value for money |
stayed on January 1, 2010
stayed on December 24, 2009
"A good visit but dinner did not justify the cost"
Reception staff knowledgeable and helpfull. Excellent leisure club and swimming pool
Main waiters in restaurant. Untidy dress and not well trained. Shirts hanging out telephones etc hanging from back pockets. Looked like a building site worker. The waiters from the kitchen were far better trained/capable. Very polite and served bread , cleared plates etc with care
from Pensby UK, stayed on November 3, 2009
Excellent all round standard.
Strange idea having windows into the bathroom, glad we didn't have visitors whilst showering. Could have had a main vegetarian choice at breakfast e.g veggie sausages.
stayed on July 19, 2009
"Thoroughly enjoyed ourselves"
Loved the spa and gym facilities.
There was no power point near the mirror which made it difficult to do my hair.
from Smarden UK, stayed on September 24, 2009
"I was there for an exam so a good nights sleep was imperative and once we changed rooms the stay was good, the breakfast buffet was excellent"
when we asked to move rooms, this was dealt with efficiently and very quickly.
With the wedding party going on at the hotel, unfortunately the music was at a level where you could hear and feel the music although we were 2 floors up.
stayed on September 22, 2009
"It was great and provided we got a quiet room would go again."
Overall the facilities were great and the staff were helpful.
The downside to the stay was that there was a young party staying in the room opposite who were using bad language, banging doors and partying until well into the early hours of the morning and we had to complain about the noise, which of course was not the hotel's fault but was quite annoying.
stayed on September 22, 2009
"not as good as i had hoped but certainly good enough for an overnight stay"
spa facilities, quality of food, friendly staff
lots of flies in our room when we arrived! bad signing - people wandering around lost
stayed on September 16, 2009
"Overall a nice hotel but extremely high price for what you got. Did not rate it as a four star"
Hotel extremely efficient and staff friendly
Room was very small and airless. Did not seem to have been cleaned before arrival as apart from dust on sides there were clothes left in cupboard from previous guests.
stayed on September 2, 2009
"Only downside of stay was a windowless room apart from very high skylights, when advertised as rooms with woodland views."
stayed on August 25, 2009
Food was excellent, service was polite, responsive and friendly. Clean, lovely rooms and very comfortable.
Only downside was that we had requested a twin room, and were given a double. An adjustment was promised but this hadn't been down by the time we got back from lunch. It was, however, quickly rectified.
from Cardiff UK, stayed on August 18, 2009
Leisure facilities were good
Room had no windows only a sky light which also meant that we were unable to open them. The air conditioning in our room was very temperamental and kept switching off therefore we found that our room was very hot and claustrophobic at times. Not very pleased overall.
stayed on August 15, 2009
"fantastic"
made to feel very welcome.
stayed on July 18, 2009
"Breakfast could be improved... The tea was dreadful, cooked breakfast no fried or boiled eggs. Overall like hotel..."
Beds very comfortable.
No sockets in room to charge mobiles etc... Can't get a good mobile phone signal in hotel we have various suppliers; 3, virgin and orange.
from Liverpool UK, stayed on July 15, 2009
"Excellent. Staff were welcoming, helpful, couteous and friendly. The food in the restaurent was delicious and service was perfect. We were treated like royalty. The room was spacious, clean and beautifully decorated. Location was brilliant - beautiful, peaceful surroundings but close to city and a easy 20 minute drive to the airport. The large free car park was a definite bonus. Wanted to stay longer. We'll be back"
The rooms, location, staff, food all excellent. Couldn't fault.
stayed on May 29, 2009
"Good."
peace, comfort, cleanliness
electrical points are not in the best places in the room ie for hairdryer/mirror and making tea. Window was too small in loft suite
stayed on June 13, 2009
"highly recommended"
Beautiful room, sylish public rooms, good food
I couldn't find anything to dislike
stayed on February 25, 2009
Location close to where we was attending - local university where my child is studying.
Price of Food £18.00 - £25.00 with out any side orders. Had we had a meal at the Hotel it would have cost around £90.00 - £100.00 for the 3 of us, therefore it would cost about £200.00 plus for the weekend.
stayed on February 3, 2009
the first room we weere allocated had only skylights, and the phone did not work. When we moved room the receptionist cancelled the wrong card,so we couldnt transfer our bags. When we asked if she could have it done she agreed only reluctantly. Breakfast was appalling. The instant coffee that was self service. Nothing was hot. We had to request four items during the meal as they had run out and not been replaced.cups,butter, eggs, bread.
from Surbiton UK, stayed on March 18, 2009
Very pleasant staff who were all helpful and made you feel welcome at the hotel
from Slough UK, stayed on January 12, 2009
"Facilities are very good / service adequate."
Excellent Food and service in the Main Restaurant. The Venison was fantastic.
In the Bar Area we were served warm wine, large glass when a small glass was ordered, no guacamole or sour cream served with the Nachos, no mango chutney or mint sauce served with the Thai Curry. Room was quite noisy above restaurant at night so kept awake.
stayed on January 21, 2009
"Good, but next time I would ask if there is not another wedding in this case I would choose a different hotel"
Nice hotel
Unfortunately the same evening there was a wedding and the music was very loud until 12.00 p.m., so impossible to sleep before.
from Leicester UK, stayed on May 6, 2009
"Ideal place to stay."
from Manchester UK, stayed on December 26, 2008
Excellent facilities and staff. Definetely stay again, hope to make more use of pool and leisure facilities next time
from Killala IE stayed on November 6, 2008
"I most definately use you again and recommend the hotel. A covered walkway and or even pavement from the hotel to the spa would have been appreciated. The health club and spa were tremendous."
The quality of the facilities were excellent my only request would be, why charge for wireless access i the rooms? I know it is free in the lobby but it would have been brilliant had this been the case in the room.
I know you are a very high quality hotel but sometimes i belive this can make the staff aloof. Especially one lady on reception who was barely civil when I had problems with the internet in my room and a lost credit card. Any stranger would have shown some compasion however this individual was quite detached as to my plight. The rest of the reception were very pplite and friendly.
stayed on August 14, 2008
"Very good"
Excellent facilities, food & service
The lift was out of order during my stay and I also experienced a problem with the room key card which was speedily resolve by the reception staff.
from Maidenhead UK, stayed on July 24, 2008
"adequate"
rooms were pleasent and clean- enjoyed a lovely bath
officious restaurant staff -even though restaurant was almost empty they only wanted us to use a particular menu in there - whereas a few feet away the 'lounge menu' could only be used in that area. In addition the service and waiting for the food - really spoilt the evening - as a result I can definitely say I would not recommend the hotel itself. In fact - we did not stay for breakfast because we could n't bear the thought of same treatment in the morning.
stayed on July 7, 2008
Spa area and gym etc excellent. Very friendly,helpful staff. Beds very comfortable. Good rain shower over the bath.
Lighting in rooms quite dark. Didn't find mirror in desk until after I had put my make up on and dried my hair. Service in the sports bar was enthusiastic if a little disorganised.
from O'briens bridge ,co. limerick IE stayed on July 4, 2008
"I would never stay there again because nobody bothered to get back to us with an apology or explanation."
hotel situation, proximity to airport, evening meal on night of arrival , midsummer ball,very comfortable bed!
saturday night without sleep, rowdy guests nearby, fire alarm went off had to ring reception for clarification of situation complained next morning and received no explanations. we went to the club for a light meal saturday evening we waited for a half an hour to be served I went to the bar to ask if you ordered from bar but was told that he would take it from the table but we waited another 20 minutes he did'nt come to the table the place was practically empty at the time we just got up and left.
from Tring UK, stayed on July 1, 2008
"Good hotel with really unusual and quirky furniture."
The room was fantastic with beautiful vistas over the countryside. You also got proper tea and coffee ground Coffee in the room, nice to see.
stayed on July 1, 2008
"Excellent hotel within easy reach of Bristol Airport in beautiful surroundings"
stayed on May 23, 2008
"For a business traveller, the hotel offered a comfortable room in a pleasant location at a very good rate. I got a good night's sleep."
Good location. Spacious and quiet apart from occasional aircraft noise. Ample car parking. Leisure club looked good, although I did not have chance to use it.
Online movie system very slow to load and some titles simply got lost. Also paid for internet access, expecting wireless hookup, only to find I needed a cable, which I had not brought with me. First room I was given had not been cleaned at all - bed unmade, dirty towels etc. But problem was resolved quickly and I was given an upgrade.
from Goole UK, stayed on June 16, 2008
"Excellent facilities, much above average for the price. Not too sure about the picture of pigs on the wall."
Cleanliness 10/10 Helpful staff 11/10 Food in Restaurant 12/10
Lighting above bathroon mirror positioned badly and no mirror above dresser/desk made applying make-up difficult.
from Haverfordwest UK, stayed on May 15, 2008
"Excellent in all respects, no problems at all."
The staff were all extremely helpful and friendly.
stayed on June 7, 2008
"Good"
Cleanliness, location, leisure facilities
I booked a taxi to take me to a local restaurant - distance of less than 2 miles and was charged £12 one way. Be aware that there is an extremely limited local taxi service and very expensive.
from Wokingham UK, stayed on June 3, 2008
"Good hotel, lovely grounds,facilities and location"
Lovely location and close to the M5
Cafe/Bar was in leisure complex. Poured down with rain and staff unable to offer any umbrellas to walk back to hotel. No access apart from outside
from Longcot UK, stayed on April 24, 2008
All of it
It was necessary to move the tea making tray as the place where it stands is very dark. This was a minor issue though.
from Warwick UK, stayed on April 15, 2008
"The hotel had excellent facilities and the room was very comfortable. I would certainly recommend this hotel for the business traveller and leisure stay."
The room was finished to a high standard especially when considering the low room rate cost. You'd be paying far more for this level of accomodation in other hotel chains!! Visitor hotel names withheld to protect the guilty.
The heating / aircon was a little too loud but not a real problem. The only other extra that may have been useful would be a mini bar.
from Norwich UK, stayed on April 13, 2008
"good selection of food,great bar area,great rooms would of been nice to have option of sky sports in room, maids were up and about early"
good quality restaurant,great selection of food nice and new looking rooms
most guests were business users and so up and about,therefore maids were hoovering and wanting to come into room very early when we were trying to lay in
from Haverfordwest UK, stayed on April 10, 2008
high standard, beautifull surrounding,
from Stafford UK, stayed on March 29, 2008
"The whole service was fantastic. There were a few little niggly things that need to be sorted but they do not ruin the stay in any way, just learning curves for the personnel involved. The therapists in the spa certainly know their stuff and everything within the club was working which i think is very rare these days. The food from the lounge to the restaurant was all very tasty with knowledgeable servers. A very enjoyable and relaxing stay. Highly recommended."
Large, clean rooms and the large open plan rooms throughout the whole hotel were very relaxing.
from Milton keynes UK, stayed on March 20, 2008
modern & clean
overpriced, resturant to small for size of hotel, food options poor
from Dorchester UK, stayed on March 10, 2008
"This was a faultless hotel we have stayed in many over the years from the USA to Egypt, France and Spain and all over the UK. This is by far the best hotel we have enjoyed, beating many top London Hotels....."
The overall decor was fantastic,modern,edgy but classic with plenty of attention to detail
We only had one night to enjoy it ! we could have stayed the rest of the year but our work may have become a bit concerned !!!
from London UK, stayed on March 5, 2008
"Overall I was very disapointed with the hotel. Our experience started well but went down hill from there. We ordered room service twice the food was luke warm and on the first night arrived with no silverwear or napkin on the second night the food was again cold why serve a square plate if you only have round covers? We ordered a beer which did not arrive and after I called and it was brought up I was charged another 2.00 for the room service fee. We asked for a replacement hot chocolate sache 4 times and was eventually given a box of chocolates which we were then charged 5 ponds for. We took the bikes however the staff were unsure of the codes for the locks and it took ages to sort out. The hotel has no shop selling spa equipment-We forgot our swimming costumes so could use the facilities as there was nowhere local to buy some."
Good sized room, nice view
Window in the bathroom was odd, very uncomfrotable bed, no mini bar, no bath robes which I would expect from a spa
from Paignton UK, stayed on March 5, 2008
"From the moment we checked in, an hour early, we were treated wonderfully. We are surprised to find such a hidden gem of a hotel and will be going back, especially as it is central to great activities/sights. A litttle quirky, but we liked that and the food in the retaraunt was excellent. No faults to be found. Well done to the hotel and the staff."
Very upmarket considering the cost. Staff very polite and well groomed. Restaraunt facilities excellent. A cut above the usual travel lodge accommodation
Could not fault it
Bristol Hotel Reviews & Booking 10.7m
Newport Hotel Reviews & Booking 16.1m
Cardiff Hotel Reviews & Booking 17.5m
Hotels near Bristol Airport 4.6m
Hotels near Mendips Raceway 4.7m
Hotels near Tyntesfield 5.5m
Hotels near Bristol Zoo Gardens 9.9m
Cheddar Caves And Gorge - 7.0m T: 01934 742343
Grand Pier - 7.7m T: 01934 613361
Cineworld - 9.9m T: 01275 831300
Bristol Zoo Gardens - 9.9m T: 0117 970 6176
Well decorated with comfortable room, the restaurant was good but choice a little limited and my meal somewhat disappointing.
Walk from hotel to SPA in freezing cold