These comments are from previous guests who stayed at Premier Inn Newcastle City Centre and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 90% | Check-in process |
| 80% | Your room |
| 90% | Working order of facilities / equipment |
| 90% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 90% | Overall experience |
| 90% | Overall value for money |
from Manchester UK, stayed on February 13, 2010
from Duns UK, stayed on March 8, 2010
"Fantastic"
Fantastic all round - Lenry Henry is spot on in the advert.
stayed on January 30, 2010
"Comfortable without making you want to stay more than a couple of nights"
Comfortable bed, nearness to city centre, most of the staff friendly
Front entrance closed - no signs pointing to alternative entrance, room not warm enough, poor lighting in bathroom
stayed on January 12, 2010
"staff where very helpful."
breakfast was very tasty plenty to choose from.
over priced for one night stay. i would stay longer if it was cheaper
from Great ayton UK, stayed on November 30, 2009
"Relaxed. Perfect central location."
Friendly staff Breakfast quality and organisation
Well worn in public areas Music too loud in all parts of bar
stayed on November 22, 2009
"Everything went well"
The Hotel we stayed in was very central and therefore convenient when coming back late at night after the Opera which we went to Newcastle for
A little on the expensive side - hotel rooms are advertised at a £29 room rate but never seem available at that rate no matter how early one books, even at less busy times of the year!
from Brussels BE stayed on November 24, 2009
"very satisfied"
perfect situation, nice room, excellent breakfast
stayed on October 27, 2009
"Newcastle was great and the hotel staff are very friendly and helpful."
Staff are very friendly, helpful and accomodating. Hotel was in a great location. Reception called taxis every time we needed them and they came within minutes. Bar was open late.
Rooms are very small and basic.
stayed on October 25, 2009
"We had a nice stay and I would recommend this hotel to other people. "
The staff was very friendly and helpful. The room was tidy and clean and the bed was very comfortable. The bathroom was good as well. Positive as well was to make tea and coffee. The room has a nice colour and the temperature was ok. Every day new towels. Nice breakfast in a nice atmosphere.
One bad point was that we have missed a loo brush in the bathroom.I think that the price was very high for 7 nights without breakfast.
stayed on October 12, 2009
easy and accessible location. friendly staff and clean room
one of the lift was not working
stayed on September 25, 2009
"Yet another good stay in a Premier Inn"
Very friendly staff
stayed on September 18, 2009
"Satisfied"
nice breakfast, nice room, nice staff, very well situated near the centre.
problem with bed, when one is moving the other too, so I woke up when my husband was moving... my language is french I don't know how to explain in english
stayed on September 16, 2009
"Everything as expected"
value, central location, comfortable & perfectly adequate for our needs. Very friendly staff on reception.
Hotel Building looks awful from outside but didn't really matter
stayed on September 5, 2009
"A very enjoyable experience"
Excellent location in city centre, hotel staff very helpful
one day bad wather
stayed on June 27, 2009
"we thoroughly enjoyed our stay and will certainly stay here next time that we are in Newcastle"
we found the staff to be very friendly and helpful, and the food was delicious.
stayed on June 21, 2009
"Excellent value for money. Staff were excellent and rooms were pleasant"
Staff were very helpful and friendly
from Loanhead UK, stayed on June 20, 2009
"excellant"
nothing could be faulted
from Liverpool UK, stayed on June 17, 2009
"ok"
there where none smoking rooms
from Manchester UK, stayed on June 14, 2009
The room was clean and specious. The porter on duty Chris? put himself out a great deal to find out some information about Mass times at the Cathedral. I was especially grateful for this.
from Glasgow UK, stayed on June 9, 2009
"Great place to stay really central, nice clean hotel great breakfast would certainly go back. Hen and Stag nights in the hotel but never heard a thing."
most of it was good
bit of a delay at check in as several groups turned up at once
from Dunfermline UK, stayed on June 7, 2009
"Spoilt by location of room. otherwise good. "
Friendly approachable staff. Flexibility apparent re breakfast-left open whether or not to have breakfast which we found helpful.
Very, very noisey as room looked onto nightclub. Needed window open as warm in the room so consequently was awake for big part of the night.
stayed on April 19, 2009
"Excellent value for money with very good facilities and quiet room. "
Excellent value for money, excellent breakfast cooked to order if required. Good meal deal in evening and pleasant staff.
stayed on May 15, 2009
"Perfect."
This hotel is a perfect spot for anybody who wants to be near the city centre, easy to get to and from and the reception staff where great. Our flight got in at 7 we where going to ask the hotel to watch our bags till we could check in at 2 but they went one better and got us in to our room straight away letting us grab a rest before the fun began. I will be going back to this hotel again.
Room was basic but still wouldn't say its a bad point
stayed on May 10, 2009
"absolutely wonderful."
This was our first stay at a Premier Inn. We enjoyed ourselves so much that we are planning our next short break with a Premier Inn elsewhere in the country. My husband does not usually like staying in hotels, however he said that he too thoroughly enjoyed his stay and will be happy to return in the future.
We cannot think of any. We have nothing but praise for the quality of hotel and staff. Many thanks.
stayed on May 2, 2009
"good value for money"
very friendly and helpful staff at reception
elevator smelled moldy, breakfast personal not very friendly due to under staffing, room next to elevator was noisy machine noise from elevator all night long
from Pontypridd UK, stayed on April 22, 2009
"Excellent service. Staff were brilliant"
I was advised that there were a group of lads staying on the floor I was booked onto. The staff offered me another room and were available to assist with the move. The food was excellent.
from Glasgow UK, stayed on March 24, 2009
Location
Had no record of the booking; initially wanted to charge a different rate; reception area shabby in appearance
stayed on March 23, 2009
"Stayed Thursday and Friday nights, Thursday was very much a business hotel and quiet, Friday groups of men and women started checking in, Friday night was very noisy from about 2:30 am to 4am, we expected this but others should be aware."
Good central hotel
stayed on February 16, 2009
Late breakfast and 12:00 check out time
Night club at back of hotel!
stayed on February 2, 2009
"Good"
Central location, staff were helpful.
Hotel could do with being repainted
stayed on January 25, 2009
"Apart from childrens menu, I had absoloutely no problems at all."
The staff were extremely helpful, allowed to book in early as room was ready, very polite, friendly and nothing was too much trouble.
Not enough choice for children on their lunch/snack menu.
stayed on November 20, 2008
"lovely hotel in excellent location for the concert we were attending. "
staff were very helpful when I was ill. room and facilities were excellent. would definitely use again.
receptionist could not direct us to an internet cafe. corridors were a little drab.
from Barnsely UK, stayed on December 4, 2008
"Excellent for short stay, it's the second time we have stayed here in the last 12 months."
Excellent location for city centre, friendly helpful staff, modern and clean room, decent breakfast and small but friendly bar. Convenient car parking.
Heating not very efficient but supplementary heating was immediately brought to room when we complained. This rectified the problem immediately. Car parking whilst convenient is quite expensive but no more than any other city centre.
from Mid levels HK stayed on December 2, 2008
"Very conveniently located in the city, easy access to shops and restaurants. Restaurant staff are helpful."
stayed on December 1, 2008
"Close to where we wanted to be, but location and direction details not very clear."
Breakfast included - a pleasant suprise.
The reservation i made online was not transfered and booked in correctly so that when we arrived at the hotel they had no record of us arriving. The girl on the desk was helpful to book us in as there was enough rooms. However on return home a bill had been sent to us for the room we had booked on line, however it had been booked in wrongly by either your company or the hotel for the night previous - we will not be paying for someone elses mistake.
stayed on November 1, 2008
The reception staff were excellent helpful and very pleasant.Great location for shops Good value for money.Expected parking to be expensive but was pleasantly suprised parking next door and only 25p an hour after 6.30pm and
from Weston UK, stayed on October 24, 2008
"Very disappointing; I won't stay there again and my main concern is that we have booked a Premier Inn stay in Manchester; I'm not looking forward to it."
David on Reception was excellent and set the tone for the conduct of the rest of the staff which was consistently warm, friendly and painstaking
Dirty, cold, things broken display in room, air conditioning louvres etc
stayed on November 5, 2008
Very clean room, television that worked properly, a bar and resturant, nice staff, it had everything we needed for a comfortable stay.
1400 hour check in left walking the streets would be better at 1300, booked a wake up call at 7.45 that never came, lucky we still made our train.
from Preston UK, stayed on October 5, 2008
Made booking via internet but when checking in on the day no reservations were made.
Newcastle upon Tyne Hotel Reviews & Booking 0.3m
Alnwick Hotel Reviews & Booking 30.5m
Middlesbrough Hotel Reviews & Booking 31.4m
Hotels near Northumbria University - Newcastle Campus 0.1m
Hotels near University of Newcastle upon Tyne 0.5m
Hotels near Newcastle United FC - St James Park 0.6m
Hotels near Northumbria University - Coach Lane Campus 2.4m
Newcastle United Golf Club - 2.1m T: 0191 286 4323
Bill Quay Community Farm - 2.9m T: 0191 438 5340
Gosforth Golf Club - 3.0m T: 0191 285 6710
City Of Newcastle Golf Club - 3.0m T: 0191 285 1775
"wounderfull, attentive staff, great facilities"
This hotel had only good points in all areas
no negative issues