Guest Reviews of The Bay Hotel

Very nice that we could come in at the time we arrived 11 hours late due to extreme weather conditions and had a sleep and "breakfast" at 14.00 afternoon.

"We had a reasonably convenient overnight stop on a trip which involved meeting friends & a visit to the Opera."

Staff were thoughtful & friendly. Bedding was clean and well laundered. Shower room was also clean.

Twin-bedded room was long & narrow, with beds in a line along the wall. There were no bedside lights for reading, & it was difficult to turn off the lights without getting out of bed. We know that the hotel is Victorian, but there should be some indication on the ad. that the stairs are steep & narrow. The plastic toilet seat was mobile!

"We had a thoroughly enjoyable stay for the wedding & the weathr on the 10th as wonderful."

Extremely nice people, very welcoming. Lovely breakfast

Bathroom was filthy particularly the shower cubicle & sink, hairs all over the floor, ceiling light fitting, toilet seat was broken, net curtains filthy, TV recection apalling

"There was no lounge provided, apart from the bar, for guests. In addition there were no chairs in our room hence we were forced to find alternative venues in the evenings for a comfortable seat. "

Friendly staff, reasonable priced and well served food.

general state of the building somewhat dowdy.

"Adequate"

Friendly

Small tired room

"Comfortable and relaxing"

Friendly staff. Very clean

Needs decorating. Near a main road

None.

I want to make a complaint regarding the above 'hotel' which is graded as 3 stars. My husband and I arrived there on Saturday at around 5pm to find that the 'hotel' was a run down pub which smelt heavily of smoke and dogs and the carpets looked filthy. The hotel rooms were through a locked door from the pub and up the dirty smelly stairs to rooms with number combination locks to get into them. We entered the room and it also smelt heavily of smoke and dogs. I signed in, at the pub bar, distraught because we were down from Essex to attend a celebration party at the nearby Sovereign Marina Yacht Club that evening and needed showers and somewhere to sleep for the night and did not know if we could find alternative accommodation at such short notice. After some searching we found a room at the Eastbourne Riviera Hotel which cost only £17 more for the night which was more like the 3 star standard I would expect. I will be taking the matter further and will be seeking reimbursement of the cost of the hotel room which we did not use. I have an invoice from the hotel at which we stayed as evidence of that fact. Can you please let me know what your official complaints procedure and who I should get in touch with. Many thanks.

"A very average b and b."

Beds were comfy and rooms kept tidy, well priced.

Part of a pub so sometimes noisy, windows in room were screwed shut so no ventilation, all a bit grubby, one of the breakfast staff was not very helpfull.

"It served its purpose."

The food was excellent and on site parking

The hotel is in dire need of a good clean and redecorating.Wall paper is hanging of the walls in the room and dust everywhere. Not suitable for families if staying for an evening meal owing to the bad language of locals in the bar.

"Wasn't impressed with room but hotel had pleasant atmosphere."

Staff very welcoming & friendly

Room had very thick layer of dust. Unable to use kettle due to clumps of dust in mesh in spout. Hair everywhere in bathroom face basin, toilet lid & seat, all over floor. Mattress had extremely strong smell of cigarette smoke.

"managed, not a disaster, but wouldn.t go back"

price

generally low quality

"We enjoyed the weekend."

Value for money with good food.

Decoration is a little tired but clean and everyting worked.

"nice weekend break"

friendly staff , large room good beers

poor weather whist there not hotels fault

"Overall a very nice time and enjoyed the people very much. Everyone so very friendly and could not do enough for us. The couple who ran this hotel are amazing. Once again, the hotel does need some refurbishing and modern amnenities."

staff at hotel very friendly.The couple who ran the hotel were fantastic. They helped make our stay a terrific experince. Food was good in a nice pub atmosphere. Staff at hotel very friendly and did everything possible to make us welcome. Steve and Maggie Coxhead who ran the hotel were fantastic. Food

The hotel does need some refurbishing. Internet would be a nice addition. Would have liked a telephone in room as well. Did find the price a bit high considering the age of the hotel. It is a bit rundown.

"excellent stay. would go back."

clean, easy to book in, no problems

the price quoted when booking online was

"A lovely area to spend a few days "

Very friendly staff we felt at home from the minute we arrived. The village had everything we needed, and fell in love with the area.

Decor in hotel was a little tired but very clean

"A good old fashioned seaside hotel which was a good base for exploring the area. Best part of the holiday was two meals at the Happy Dragon chinese restaurant about 100 yds from the hotel. Food to die for and as much as you can eat for £13.50. Honestly it was the best food I have ever tasted. Avoid the Indian restaurant nearby, that was a major disappointment."

Good basic food. Excellent local beer, the best bitter is highly recommended. Friendly staff. close to beach. The owners are fairly new and I am sure they will iron out the snags soon. They work hard to please.

Noisy at night because of entertainment in bar and early morning as you are on the main road to Eastbourne. Room smelled strongly of cigarette smoke as smoking area was below our room.

"The room and the breakfast was not worth the £80 we were charged. If we could stay elsewhere then we would."

convenience

tea and coffee facilities in the room where undrinkable. Bathroom door lock fell out several times, toilet wobbled and toilet seat moved. Cooked breakfast was not as expected.

"WE WOULD HAVE LIKE TO HAVE KNOWN THAT FOOD WAS NOT SERVED AFTER 8PM."

WE ARRIVED AT 7.50 PM ON A SATURDAY EVENING TO BE TOLD THAT THE FOOD HAD FINISHED BEING SERVED SO WE HAD TO GO INTO TOWN TO EAT. The bathroom had a terrible smell of drains- to be fair the staff did move us to another room once we made them aware of it- staff very helpful

location, friendly staff,

no enough toilet paper

"Whilst the staff were friendly there was something of a take it or leave it attitude. The hotel lacked some of the niceties that I have experienced in similar hotels. It had the potential for being extremely attractive and just needed updating in places. Work was in progress redecorating the outside. For those wishing to visit local places of interest such as Pevensey Castle, beaches, Herstmonceux Castle/Science Park it was ideally located. However, the worst aspect of all was that there was a complete disregard for the new no smoking law and breakfast, in particular, was completely spoilt by staff smoking in the dining area. I wouldn't stay here again unless no smoking was strictly enforced. Needing to complete some office work the only place available for this to be done was also in one of the dining areas and a somewhat smokey atmosphere."

The hotel had a lot of attractive features and much character. It was ideally situated for my needs with easy access to places I needed to visit, on site parking a big bonus and quiet, comfortable rooms. The coffee/tea facilities in bedrooms was also very much appreciated.

The dining area was immediately next to the bar and I would have preferred quieter, more ambient surroundings in which to eat. I would also have liked a chair in my room, although being a single it was small and there probably wasn't sufficient room for any more furniture.

"To expencive for that cleanliness"

The bar and the breakfast

The cleanliness in the bathroom

staff very friedly and helpful

it was ok

"Thought the accomodation should be listed as a pub not a hotel, food menu could provide a better choice and be open later than 20.30. It would have been helpful to know that the stairs are rather steep as my partner suffers from MS and found them difficult to negotiate."

price

bathroom not cleaned properly cups and saucers dirty and not dried.Room would benefit from air conditioning as the only opening window meant the traffic noise was excessive and the pigeons on the adjoining flat roof were noisy.

"If rooms are rented out over a dance club, bar or function room then the client should be informed in advance so they can choose to stay or not. When booking any room it is reasonable to expect peace and quiet. To have kareoke or a weding party below you when you are not involvged is not reasonable. If a family room is booked it is more likely to be for younger children that cannot stay in a room on thier own and therefore need to go to bed early."

Friendly staff

Family room above a working pub with kareoke till midnight. We were not informed of this when booking a family room and it ruined our stay. We could not get to sleep.

"Apart from my above comments the hotel is very well situated. On the whole the hotel was quiet and we slept very well."

The staff were friendly and offered advice on places to visit during our stay. always on hand if we needed anything.

The whole hotel could do with a spring clean. The towels and sheets were lovely and clean, although the whole place was very dusty which was a little off putting.

"My first impression of the Hotel was not so good - but the friendly staff and the clean room made up for this. I would recommend this for an over-night stay."

The room was adequate although the z bed was very creaky. Clean with nice bath/shower facilities.

As it is above a pub was quite noisy.

"The accommodation was central to where we wanted to be. Having a softplay area was great for the children. My main concern was our room being over the public bar area, particularly as there was a karaoke night on the Saturday we were staying - had I known this I may not have booked this particular hotel, but having said that we were not distrubed at all and the children slept very well. We would be happy to stay here again."

Overall it was very clean and tidy. The staff where friendly and helpful. We all enjoyed the cooked breakfast.

When entering the hotel it was obviously a public house with rooms above - this did concern me having two young children.

"The beach is literally a stones throw away, and Eastbourne is a short drive down the the road"

Closeness of the beach, good local amenities, and friendliness of staff and locals

"Directions to the hotel were misleading. Address was stated as being in Eastbourne but it actually was at Pevensy Bay a few miles away."

Generally fair value for the money and good food.

Noisy location. Heating was not turned on and the old windows were draughty. Bedroom floors/stairs could have been cleaner and the shower head was dirty.

"We recently stayed at the Weyanoke Hotel Eastbourne[also booked on-line.]We would never go there again. In comparison this hotel was cosy, friendly and provided a good breakfast. Room rather small but adequate."

Clean and comfortable

A little cramped

The people at the bar and the owner were really nice and interested.

The rooms were not really clean - considering us being German ;O there was cigarette ash underneath the bed and on the floor. I know that the English think a bit more relaxed about cleanliness.

"Rien de particulier "

H

Prix un peu