These comments are from previous guests who stayed at Risley Hall Hotel & Spa and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 80% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on January 31, 2010
from Warrington UK, stayed on November 28, 2009
"very good, staff especially helpful"
price, overall quality, room size
no curtain on the window, noisy pipies during the night
from Scarrington UK, stayed on November 16, 2009
"The hotel room we stayed in looked in need of a refurbishment. Didnt like bedspread with blanket. "
went for a drink before dinner, no cold wine had to ask for ice. Glasses were not clean and unpolished. Used plates not cleared off tables. Breakfast again glasses were not clean and the buffet was not refreshed.
from Newmarket, cambs UK, stayed on August 18, 2009
"A lovely, but rather tired hotel, which needs rennovation in luxury suite wing tired decor, paint peeling, sofa shabby, no shower instructions and shower doors not working well etc. Great location for event we were visiting. Great potential to return to top quality hotel."
Majority of the staff are very nice, friendly and helpful. Lovely setting and grounds. Suite rooms have good facilities and the bathrooms are very big and well equiped. Excellent breakfasts.
One rather officious unwelcoming female member of staff who ignored customers when they are clearly waiting for service. Her manner was over formal, patronising and unhelpful to customers overall. The food in the restaurant did not meet our expectations.
from Formby UK, stayed on June 28, 2009
"Loveley hotel, be better if had family with me to utilise faclities"
Excellent hotel in great setting, good breakfast
No wireless internet working while I was staying
stayed on June 17, 2009
"Cannot comment on working out facilities as we had no time to try them"
Lovely setting
Breakfast service very slow
stayed on June 15, 2009
"Stayed for one night, liked the hotel & beautiful grounds. Most of the staff were very friendly. Would definately stay again if in the area."
large room, nicely furnished, nice breakfast, top value at just £60 per double room with breakfast
decor a bit tired, daytime reception staff not the friendliest person
stayed on April 14, 2009
"Giood hotel - will return"
Execllent staff; great restaurant
stayed on March 15, 2009
"Good value especially with room upgrade"
Room upgraded to suite
from Barden hill UK, stayed on February 23, 2009
"Ok"
Very beautiful old building
rooms need to be updated
from Liverpool UK, stayed on December 5, 2008
"read above, over all experience very good "
thought the accomodation was stunning and the rooms were to a very good standard, the staff were very friendly and helpful, as for the food we were both very impressed for the standard of food that we paid, overall a pleasure and would definatley reccommend you
stayed on September 10, 2008
Helpful staff, made to feel welcome, nice rooms
Bed was two mattresses pushed together so kept falling down the gap!
from Wakefield UK, stayed on August 10, 2008
"A charming hotel in a pleasant setting with equally charming staff. We will definitely make a return visit. "
We were welcomed by a really charming receptionist, the suite of rooms was a delightful surprise and perfect for my elderly mother. We shall definitely be making a return visit as we have relatives who live locally.
Only one tiny point - we ordered ham sandwiches in the evening without mustard and the accompanying salad was smothered in mustard making it inedible. If they have to use mustard why not put it on the side as not everyone likes dressings.
from Crick UK, stayed on April 22, 2008
"The staff were incredibly friendly and helpful, both before and during the booking. The hotel is very attractive and rustic, although the inside of the hotel, in small part, needed some updating. However, overall the experience was great. The breakfast was varied and enjoyable, the spa facilities were excellent."
The suite had separate living and sleeping rooms, bathroom was big and spacious, spa facilities brilliant, lovely looking venue.
Heavily chlorinated water in the pool!
from Hay on wye UK, stayed on April 26, 2008
"Excellent value for money at discounted rate would not have rated it as good value at full tariff and a treat to stay somewhere that wasn't the same old travellers hotel."
Size of room
Not as clean as it could have been and starting to show signs of wesr and tear. Disappointed with the standard of breakfast for a 4* hotel
stayed on February 9, 2008
"Friendly staff, superb food although cheese was served straight from fridge and not at room temperature . Comfortable bed, and best of all - very peaceful and quiet location"
I was upgarded to a suite, very spacious
needs redecorating in places
from Glasgow UK, stayed on January 27, 2008
"excellent staff, wonderful restaurant,warm and happy feel"
large charming room with wonderful facilities
swimming pool was closed that day
from London UK, stayed on January 2, 2008
Well equipped, clean, extremely spacious, Great value in terms of space for your money.
The decor. Doesn't feel like you are staying in a country hotel at all.
from Everleigh UK, stayed on October 30, 2007
"I enjoyed the general feel of the hotel. It was welcoming and relaxing. The evening meal was excellent, but breakfast was a little greasy. The location was perfect for my business visit to Derby."
Beautiful buildings. Comfortable accommodation. Lovely restaurant.
It was a little difficult to find someone when I wanted to book out.
from Gateshead UK, stayed on October 28, 2007
"It was easy to book on line though I had to ring the hotel to clarify how to book accommodation for a grandmother, mother and grandaughter. The staff were extremely pleasant and helpful.We chose the hotel because it had a pool. The times for use with a child were limited, this did not inconvenience us but might for some guests. We had a very pleasant stay."
Very clean,comfortable and attractive. Good facilities.
the entrance doors looked abit like a prison from the outside.
stayed on July 9, 2007
"I was incensed to book into a place which advertises itself as a spa hotel and find that the spa facilities closed at 7pm on a weekday. The hotel was perfectly acceptable as far as it went, but I only went for the prospect of a long leisurely swim at the end of a hard day's work. I got 19 minutes. I shall never stay again. I was even less impressed to find that the info in the room implied that the pool was open until 8.30 - and even that is too early in a place like this."
Decent room; pleasant staff
Bland, boring business hotel experience. Mediocre food, poor choice of wine. Not good enough at these prices.
from Luton UK, stayed on April 19, 2007
"Lovely Hotel, nice grounds, had a separate suite within courtyard. Booked just 3 hours earlier, got a great price. Room service was quick/helpful and food was fine. Rooms were fine, twin beds instead of double was not ideal. There were some cob-webs in the bedroom at head height, not just ceiling. skirting board never cleaned?? BUT, have to say, didnt put me off, enjoyed my stay and it was great value - booked at Sunday lunchtime for that evening - got a great Price!!!!"
Nice suite, very good value last min. booking deal, staff very good
Overall clean but some areas not as clean as should have been. Not a double bed - just 2 twins put together - therefore couldn't sleep as well as should have been
Derby Hotel Reviews & Booking 6.4m
Nottingham Hotel Reviews & Booking 7.3m
Leicester Hotel Reviews & Booking 20.6m
Hotels near Long Eaton Sport Stadium 2.4m
Hotels near Derby County FC - Pride Park Stadium 5.3m
Hotels near University of Nottingham 5.9m
Hotels near East Midlands International Airport 6.0m
Maywood Golf Club - 0.7m T: 0115 939 2306
Erewash Valley Golf Club - 2.0m T: 0115 932 4667
Beeston Fields Golf Club - 4.0m T: 0115 925 7062
Chilwell Manor Golf Club - 4.0m T: 0115 925 8993
" very good will certainly visit again"
hotel and grounds stunning, spa excellent, food good but expensive
out building containing suites was not in keeping with style of rest of hotel, shower was blocked, room clean and tidy, but not traditional as with rest of hotel rooms