These comments are from previous guests who stayed at the The Grange Courtyard and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 90% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 90% | Overall value for money |
stayed on December 31, 2009
from Darlington UK, stayed on December 12, 2009
friendly welcome & goo facilities
stayed on October 13, 2009
"friendly staff, adequate accomodation, a short but pleasant stay"
Friendly welcome, no fuss, everything explained. We liked the shared kitchen, most convenient. The creaking floorboards from upstairs did not bother us,it added to the character of the place which was quaint but cosy.
As others have said,difficult to find,the notices outside were inadequate.
stayed on July 19, 2009
"Most enjoyable !"
Extra facilities as there was a shared kitchen. They made good accomodation for our small dog at no extra charge. The hotel was clean and also very interesting achitecturally. Easy parking.
Slightly difficult to find as the hotel is listed and therefore not allowed to put up large signs.
from Thornton heath UK, stayed on May 26, 2009
"Excellent"
Good facilities, very pleasant management
from Basingstoke UK, stayed on March 12, 2009
"Enjoyable experience and very polite staff."
Excllent customer service. Gated car parking. 5* Breakfast!
Noise from other guests, staying in room above!
from Tervuren BE stayed on February 28, 2009
"Very Good. We'll come again."
Staff very polite and friendly. Food very nice. Overall very nice .
Small point only: Cord of hairdryer too short. Putting Sign up at street level. Missing street number Passed the place twice without noticing it at 9 PM.
from Llandeilo UK, stayed on June 10, 2009
hot tap in bath was very temperamental
stayed on February 17, 2009
"Comfortable but the owners were a little cool. "
Nice set up, reasonable location, nice and quiet
It says pet friendly but then my dog was accepted through almost gritted teeth.
stayed on February 9, 2009
"Very enjoyable"
Very friendly people. Great setting of style and loved eating breakfast in the dining area.
Bed was a little hard
from Edgware UK, stayed on January 7, 2009
"We were not altogether happy with the supplies for breakfast arranged in the kitchen, e.g. ran out of milk, bread and eggs, but realized the Christmas period would hinder usual routine."
Attractive and comfortable accommodation.
from Nuneaton UK, stayed on October 7, 2008
"Enjoyed it very much."
The courtyard was very lovely, and the room beautiful. The kitchen area was very useful.
The bedroom was very warm, so I would have reservations about stopping there during the summer months. Also we were using sat nav to find the courtyard but still had trouble, so a clearer / bigger sign would have very useful.
from Maidstone UK, stayed on September 3, 2008
"Wonderful stay wish we could have stayed longer!"
Very clean room, a shared kitchen with hot drinks facility and snacks. Very helpful staff. Beautiful relaxed atmosphere. Very helpful staff
Signs outside was difficult to spot and no sign in courtyard letting you know where reception was...although almost as soon as you arrive a member of staff appeared
from Essex UK, stayed on April 15, 2008
Liked the cleanliness and spaciousness of the accommodation. Room ofered everything we needed and the bed was extremely comfortable.
from Redditch UK, stayed on February 5, 2008
Comfort of rooms and kitchen facilities.Much preferred having a chalet style accomodation than just another hotel room.
Just slightly disappointed with the cooked breakfast could have been hotter bearing in mind the number of guests.
from Blackheath UK, stayed on April 16, 2008
The room, facilities
The noise due to excessive creaking floorboards from the room above.
stayed on October 28, 2007
"The main problem with this hotel was the size of the room. It was a classed as a large family room but there were no comforable chairs one chair only, no table, no space to put any bags. There were two double beds but no room to move around. There was a tiny wardrobe. It would have been very difficult for a family of four to stay in this room for any more than one night. On arriving at the hotel, the heating was faulty not working and there was no explanation as to why this was and whether/when it would be rectified. Our stay was at the end of October and the temperature outside was 3 degrees. The description says a fluffy robe is provided. This is correct as there was only one fluffy robe between four people. Also, please don't be early for breakfast! We were five minutes early and it wasn't appreciated."
Decor nice and the room clean.
The room was not big enough for four people.
stayed on May 8, 2008
"I had an idea of what to expect as a friend had stayed there before. More pictures on the website may help generate more bsuiness, but I think theyavre fully booked alotof the time. Great place and I would def go back."
The welcoming feel you got on arrival. The place has great areas available to use un like a normal hotel. Lovely setting.
stayed on January 10, 2008
Unusual,& very nice setting
People in room above Freisian Suite on first night of stay very noisy owing to floorboards being creeky.Resulting in very little sleep
from Bolton UK, stayed on December 15, 2007
"The experience was much like a holiday camp, which is not the type of place we had expected, your brochure suggested that is was for couples, who wanted a quiet break, not a concert room full of coach parties playing games."
The swimming pool
The buffet type dining room was not what we expected. Being on a turkey and tinsle break, we expected turkey to be a choice on the menu, alas it was not We were also totally overwhelmed by coach parties, approx five, seemed to be staying, that was not expected either.
stayed on December 8, 2007
Loved the self serve kitchen idea as we were out well before the cooked breakfast in the morning. Room was very nice.
Very thin walls!
from Newcastle upon tyne UK, stayed on November 14, 2007
too small
from Boston UK, stayed on July 19, 2007
"Beautiful and comfortable accommodation. However, check out is a VERY strict and non negotiable 10am, with not even a 30 minute concession. Whilst I accept rooms have to be prepared prior to the next arrival, there were sufficient people checking out early to have allowed some small leeway. For those who like a lazy Sunday, like myself, this doesn't allow for a leisurely experience."
from Hants UK, stayed on October 3, 2007
"Absolutely spotless accomodation. Lovely breakfast. The renovation of the buildings are so tasteful and top quality. excellent."
The courtyard was so quaint in the middle of a very busy built up area - a very pleasant surprise when the electronic gates opened - it felt like being in the countryside - beautiful.
There was nothing to dislike - it was beautiful!
stayed on September 28, 2007
"We were thrilled to have stayed at this hotel as it was so comfortable the special occasion we were celebrating was made even better. We would love to go back in the future."
Everything. The en suite and provision of kitchen and dining facilities were excellent.
from Bradford UK, stayed on July 10, 2007
"The hotel is perfect for business users, dont confuse this with a Holiday Inn or Travel Lodge, you are given a cottage to stay in with all the facilities that you will ever need. Shepshed as plenty of places to drink and eat, and all the staff are vey polite."
Very nice rooms and facilities.
from Hove east sussex UK, stayed on July 10, 2007
"The stay for us was fabulous we were very surprised how homely and comfortable it was, we would most certainly stay there again and would reccomend it to others"
I thought the accomodation was excellent because of the exclusiveness it was like being at home
stayed on July 9, 2007
"The manager won rural busuiness womanam of the year 2004, and its gone to her head. You have to be very polite to her, but she's far too busy to be polite of helpful back"
Close to client
Strange breakfast arrangement. Having to go and beg for milk.
stayed on June 26, 2007
The accommodation was very clean & the whole business was run very well. Great Full English Breakfast. The shared tea/coffee area was pleasent with everything you needed. Well worth the money & very Convenient just of the M1.
Some water pipes were boxed next to the bed in the corner of the room, very noisey at times. Sink in bathroom, very small with shelf in the way when you either shaved or cleaned your teeth. Hard to adjust shower. But I must say this is me being fussy dont let it put you off
stayed on June 16, 2007
"acommodation comprises houses each with 4 rooms and a kitchen - very clean - very well equipped"
clean, looked brand new, excellent facitities
stayed on June 11, 2007
"The website pretty much said everything we needed to know about the accommodation. The actual bed size would have been the only thing I would have included - i.e. double, king size, queen size etc. Most hotels don't tell you. I made the assumption that because we'd booked a higher rate room that we would get a bigger bed! hubby is 6'4 and I'm not small, so we like the space Oops! The chap that met us on our late arrival however was most helpful and we could have moved. The dining room was charming and reminded me of bygone times when one had chiming clocks and took tea etc. Really lovely. The breakfast was yummy and just enough. In the accommodation I loved the fact that we had a fresh milk and not that UHT individual portion stuff. Also fresh fruit and bread for toast if we'd wanted it. There was also a well maintained lawn/garden just off the kitchen to sit out and have a sundowner or morning coffee etc."
The home from home experience of having a fully functional kitchen if we wanted it and breakfast being provided/cooked so that we didn't have to bother shopping for it or preparing it. The room itself was lovely, very clean and in good decorative order.
Being upstairs with small windows it was quite warm.
stayed on June 8, 2007
Inability to obtain a cooked breakfast before 07:30
stayed on May 23, 2007
"Definitely the place to stay if you're visiting Donington Park or Alton Towers in a group - facilities excellent as you can share the cottage with friends. Not too sure I'd book if travelling as a couple. Breakfast 10/10 Staff 10/10 Grounds 10/10 but felt a little ill at ease with the school headmistress approach of senior member of staff. Would I stay there again - most definitely now I know the rules."
Excellent if you're travelling with a group of friends as youcan share cottages - a bit too personal if you're on your own and you don't want to comunicate with other guests
from Bishopton UK, stayed on May 15, 2007
"As my husband is slightly disabled, it was very good to be able to park and walk straight into our room. Although there was another room in the cottage, it was unoccupied so we had the full use of the kitchen etc. The breakfast was served in the main house which was stunning and the food was very good. We would certainly book the Grange again if we were in the area and would recommend it to anyone."
The room and whole place had a lovely old atmosphere and it was wonderful that the period features were kept.
from Lancaster UK, stayed on May 15, 2007
"i would recommend this to anyone, anytime. what a haven of peace and tranquility! Superb attention to detail, and a marvellous experience."
It was superbly appointed and absolutely spotless. Attention to detail was superb
There was nothing I disliked. It is one of the best places I have ever stayed.
Leicester Hotel Reviews & Booking 11.0m
Derby Hotel Reviews & Booking 13.0m
Nottingham Hotel Reviews & Booking 13.8m
Hotels near Donington Park Race Track 3.8m
Hotels near Donington Park Exhibition & Conference Centre 3.8m
Hotels near East Midlands International Airport 4.5m
Hotels near Long Eaton Sport Stadium 9.0m
Longcliffe Golf Club - 1.8m T: 01509 231450
Charnwood Golf Centre Ltd - 3.1m T: 01509 610 022
Charnwood Forest Golf Club - 3.4m T: 01509 890259
Donington Park Racing Circuit - 3.8m
" Disappointing."
Clean, well heated accommodation in a quiet loaction. Easy parking.
We were expecting a large family room with english breakfast and free wireless connection. The room was cramped with two double beds resulting in our thirteen and ten year old boys sharing a bed. The english breakfast was not provided as booked, due to the Christmas period we were told, instead a continental breakfast left in the kitchen for us to serve ourselves. The wireless connection was not working despite us reporting this. Staff unfriendly.