Guest Reviews of Surtees Hotel

"Worst hotel I have ever stayed at."

Hotel was generally rundown. Heating did not work, curtains were hanging from rails and stained, carpet was threadbare in places, bath was mouldy, windows were cracked and dirty. Very noisy at night as no mention of it being next to a nightclub on the internet.

"Not an appropriate hotel for a group of adults of senior age. OK for those who want to stay up late. "

Helpful Staff, central location, good breakfast

Cold night but no heating, no extra blankets, disco in full swing on the ground floor which may be a nightly occurence but not mentioned in the web details.

checking out

"Good location but poor quality hotel for the price we paid asked to move rooms but unable to no available rooms asked for money back and was refused!!!"

Location of hotel

Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working

"Very good location abd value for money"

Very good hotel, near city centre

Poorly sign-posted as it is not exactly on the main road but down a side passage, we had to phone them to find out where they were

"This is by no means the best hotel i have stayed in but for the price there are definately no complaints. If you are after somewhere to lay your head right in the city centre for an extremely reasonable price i would definately recommend it!"

All required facilities available in room. Nice big bed with no extra charge for single occupancy in a double room. Excellent location. Friendly staff. Great value for money.

Some facilities inadequate - no remote for TV, DVD player available but not working, shower not the best. Windows open on arrival so room a little cold. Standards of cleanliness could be better although bedding towels etc were all freshly cleaned so no worries there!

"Great location, good breakfast. Dirty and would not stay again...and believe me we are not picky. We only ask that a place be clean. Was neverous about breakfast because of the lack of hygiene. On a busy and loud street if staying on weekends. Still, location great. Front door of hotel was not visible from street and no parking. Paid for garage parking all night."

Good location, good breakfast

Hard to find and dirty. Toilet had not been cleaned nasty spots that I will put into further detail and the bedpread had a suspicious 'white spot' which could have been removed in one washing. Looked like someone had tried to rub it out with a cloth. Bare was only a place to get liquor, but not and actual bar. Security code did not work, as the door could be opened by hand. Place was worn with carpet stains, but this could have been overlooked had the room been cleaned at at least bathrooms washed/room vacuumed.

wasnt able to checkinto room till 2.45,not 2pm.their was no hot water on saturday evening for a shower,or sunday morning either.the staff knew about it on saturday,but never told us,and didnt know about it on the sunday until we told them on check out.the view of the mutilstory carpark was lovley,the windows were not very good at keeping the noise out,i thought they were open all night.And the bottle banks being emptied at about 4am capped it all!!!!over all the worst hotel ive stayed in ever and no were near as good as a travel lodge!!!

"Due to decor and low temperature in the hotel I would explore other options before staying here again, even if paying a little more."

Breakfast enjoyable, both food and staff. Reception staff pleasant. Central location convenient for restaurants and Hilton hotel conference venue. Iron and mini ironing board available in the room.

No heating on in early October, insufficient bed covers kept waking up cold, room right over night club. Didn't notice any way of drawing reception staff's attention if they weren't standing at the desk. Poor decor in bathroom.

"I have stayed in 'better' hotels and received a much worse service. I would go back again - it was very good value for money and perfectly placed for my work at the theatre in Grey Street."

I had asked for a quiet room knowing that this hotel was in a busy area and had no disturbance during the night. The room was spacious and provided a telephone, a television - that worked - and a comfortable bed. A working shower with ample hot water and a working hairdryer was more than had been provided in many more expensive hotels. The receptionist was charming when I arrived at midnight and the breakfast in the morning was prompt and tasty.

It's tricky to find - it's through a car park in Dean Street, but I was given good directions when I phoned for help. The lift wasn't working, which would have disadvantaged anyone with more luggage than I had, but the receptionist offered help.

"Worst hotel I have ever stayed in"

VERY noisy. Disco bar under the hotel. Could not get to sleep.

"Nice hotel for e very reasonable price. Very well located and overall very good value for the money. Would definitely stay again. "

nice spacious room, good customer service and excellent breakfast

Staff were great and really friendly! Very modern and clean room for such a good price!

The windows were single glazed meaning the room a was a bit cold and noisy at times

"great location and brilliant room size with friendly staff"

the room was a lovely size I have never stayed in such a large hotel room with windows all round very light and clean

the beds were pretty narrow and the bedding not very sufficient as it got quite cold in the room the breakfast selection was not very varied and the smell of greasy food seemed to travel throughout the hotel in the morning which put some of my colleagues off eating

good city centre location,staff good,breakfast good. car park only £13 from sat dinner till monday morning.

noisetrains,people till 01.00ambeddingblankets.

Bathroom a bit dated

"Overall the 'hotel' was more of a cross between a youth hostel and a cheap B&B and certainly wasn't worth the £80 per night price tag. That said it was clean, warm and dry and for one nights stay that was ok. I won't be rushing back though and i wouldn't recommend it to anyone else. "

The location was perfect for us. It was close to the Quayside and within good walking distance of the shops etc. The hotel was clean and the main facilities ie shower, toilet etc worked. Breakfast wasn't as bad as some of the previous reviews had indicated. It was certainly edible and cereal and toast were unlimited should you not want full english.

The hotel reception gave the impression of modern day sophistication, however once you get through the doors to the rooms it looks nothing more than a cheap B&B. The decor throughout is old and worn and the furniture in the rooms is very dated. Having already read the reviews we were prepared for the noise of the nightclub downstairs but it was louder than expected as the hotel has made not effort to sound proof the rooms.

"Very good value quite adequate for my purposes,as I only wanted a short stay. I would defintely use the place again."

Staff were friendly and efficient, room was adequate and good value. Breakfast was again good value with a nice light dining room

Difficult to find , even with benefit of Multi map. They could do with a sign actually on Dean St.My advice is to look for the Dean St car park sign and head up the alley way!

"Very pleasant, the room was clean, tidy and spacious with the added feature of a sofa which was very comfortable and relaxing. The staff were very helpful and pleasant, the breakfast room was bright, the service was quick and the breakfast was great, everything you need to keep you going for the day. Overall we enjoyed our stay at the Surtees Hotel, a very good find and we are definately back next year, we booked before we left."

The hotel is in an excellent position and suited our needs perfectly, 5 mins from the train station and 10 mins from the Metro Radio Arena. It was very close to the shopping centre and the quay, a very pleasant walk.

None, a little noisy from the bars just below but not a great problem, hasn't stopped us booking again next year.

"clean and friendly hotel, i would return but i would avoid the breakfast and go for the cereal next time instead!"

clean room, freindly polite staff

bedding was old fashioned blankets, i would prefer a duvet, window was stuck open and it was late November! cooked breakfast was yuck, really yuck.

"ENJOYED OUR STAY AT YOUR HOTEL DESPITE THE NOISE OTHER GUESTS MADE LATE AT NIGHT THE HOTEL ITS SELF IS CLEAN TIDY AND STAFF VERY PLEASANT CHOICE OF DRINKS FROM BAR A LITTLE DISSAPOINTING"

CLEAN GOOD LOCATION NICE BEDROOMS

BREAKFAST A LITTLE COLD AS WAS BREAKFAST ROOM BUT PLENTY OF CHOICE

"Happy with the room and the staff so will book again."

Room, staff and facilities all good.

Looks drab from outside and bathroom grouting very poor with damp patches.

"We only stayed for one night but enjoyed our time there. The staff were friendly and helpful, the room was clean and a good size with plenty of clean towels and extra pillows. The breakfast was great and we would definately choose to stay there again as long as we got a room up on the 3rd floor again"

Quick easy and welcoming check in. A very nice modern lounge / bar area, large spacious bedroom and not forgetting the great old fashioned lift! The breakfast dining area looked recently refurbished and clean / modern. The service and food were very enjoyable.

The bar sold wine but didn't have a corkscrew so unable to open the bottle! A couple of points in the bathroom, one of the sink taps was missing a part off the top minor really and the shower curtain had mildew growing on the bottom of it. The remote control for the T.V didn't work so only had 3 channels.

"nice hotel"

huge bed, good breakfast

Location

The bed and noise from the street at 5AM every morning.

"It is a pity that the bedroom did not come up to the standard I expected. Public rooms on ground floor were good."

Hot water, good shower, clean towels & sheets, good location, breakfast ok.

Bedroom curtains filthy and falling off rail. Broken drawer, Mouldy ceiling in bathroom. Very noisy guests on Saturday night. Only one working channel on TV.

"Hotel was poor and in serious need of restoration"

Struggling to find any? actually none.

My room was directly opposite a fully lit car park, even with curtains closed I could read, it was so bright . The taps did not work properly, turn the to the cold in the shower and you would get hot water, turn to the hot and you get cold water, nice safety hazard. No remote control for the TV

"Great place to stay - would recommend it to others."

We had been on the road for over three weeks and were grateful for WI-FI and free access to a phone so we could use our phone cards to call the USA. You were central to everything we needed to visit as well.

It was difficult to find you on our own. I would suggest a "heads up" when you confirm a reservation so that the patron is aware that they will have to "look" for the hotel. The lift was out of order and for a 58 year old, I would have loved the lift.

very hard bed, badly located to find on foot down a back lane, room over looked the multi story carpark.

"All-in-all OK. But area around the hotel was grotty!"

Polite and friendly staff. Clean and tidy room and bathroom - Excellent linen.

Hard to find. Approach to entrance was appalling. Noisy nightclub below.

La stanza era molto rumorosa la notte a causa dell'impianto di ventilazione del parcheggio su cui si affacciava la stanza

"good location,good breakfast"

friendly staff

"Fine"

Comfortable, clean , conveniently situated

Could do with facilities like, hairdryer, radioclock and minibar in room.

"Staff were very helpful and friendly and the English breakfast was exceptionally good!"

Large room with big windows making it nice and light

"WE FOUND THE HOTEL DIFFICULT TO FIND AS IT WAS NOT CLEARLY VISIBLE FROM THE ROAD. WE FOUND RECEPTION STAFF FRIENDLY AND HELPFUL AND OUR ROOM COMFORTABLE."

wE FOUND THE ACCOMODATION VERY COMFORTABLE

VIEW OF THE CAR PARK FROM THE WINDOW

Clean And Tidy

Nothing At All

"The outside near the entrance is really bleak at least this time of year and quite unlike the internet presentation."

Within easy reach of railway station

Noise till the small hours from a disco?

"Loved the hotel and stay in newcastle will definetly be returning and bringing family and friends."

The accommodation was central, clean and value for money. Staff very helpful.

Access to hotel difficult to find from Dean Street as could not see sign.

it was quiet on convenient to city centre

room decor rather bland landings needed hoovering

"Hotel was in walking distance to everything great central location, 24hr bar! Staff were very pleasant really recommend this hotel for groups of young or old!"

The staff were very pleasant and couldnt do enough for us, there was 8 girls in my party and as you can imagine we were quite loud at times staff never complained,

"It is not easy to spot the hotel from the road even when walking, we walked past it once with out seeing the entrance. This is the nearest thing to a critism I have."

Very clean and friendly