Guest Reviews of Trouville Hotel

"Had a great time and everyone was very welcoming and very helpful. Breakfast amazing!"

Excellent service and decor of main building, great to be near the town centre and the beach.

View from window awful!

"Satisfactory"

Friendly staff, good food, pleasant atmosphere

Night service inadequate could not get anyone for advertised 24hr room service

"Asked for a window seat at breakfast only to be told they were reserved for people who were staying full board, no reserved sign on tables. Head waiter has an attitude problem"

Receptionist very polite.

In need of decoration ,rooms looking dated and tired, floorboards creak all over. windows dirty nets torn.

Close to the sea front and comfortable. Nice breakfast. Would stay here again.

Room was a bit tired.

"The hotel is situated in a handy position for both the town and the beach."

A very comfortable hotel, the dining area was pleasant and the breakfast was very good. There was plenty of choice.

No bad points, apart from the hill to walk up to the hotel.

"Pleased with our stay and would recommened to friends."

Very good value as I booked through the net as oppossed to directly with the hotel.

"The hotel is convenient for the close proximity of the BIC. The staff were friendly. The room was acceptable, although the bathroom was extremely tired."

The breakfast was excellent and the friendliness of the staff top notch.

The spa! The pool was too cold to physically enter, the jacuzzi was out of order and the sauna was switched off. We chose this hotel as it included spa facilities and were extremely disappointed that we are unable to utilise the facilities!

"A wonderful pleasant hotel just off the sea front in Bournemouth - the check in was fine and I was very impressed by the attentive staff at breakfast. I would recommend this hotel to anyone."

A warm welcome at reception, very clean and well equipped room, great location, quick check in and out.

"Good, would stay again"

Very handy for bournemouth centre/shops.

Room slightely tired.

"good"

nice clean hotel with friendly helpful staff

"excellent!!!!!! will recommend this hotel to all our friends."

we found the hotel and the service we recieved was really good. we had no complaints at all.the room was cleaned every day,beds changed and towels replaced.we were very satisfied with everything about this hotel and the staff. an enjoyable holiday. well done.

all we can say on this point is the television in our room was a little dated ie..channels 1,2,3,and 4 only???

"Pleasant surroundings and friendly, helpful staff. Very convenient for the BIC and a short walk to shops and beach. "

"Would'nt rush back. "

Clean, friendly

breakfast Saturday & sunday too late start. Rooms in need of repair. Smell of cooking lingering all over hotel

good position

Very poor evening menus.Normally would eat in Hotel .But ate out

"Overall very good location to BIC and town centre. Staff also very friendly and accomodating. For the cost of the room, it did not live up to expectations in terms of the decor. Bathroom was also in need of some TLC"

Great access to BIC and town centre Friendly staff

Creaky Floorboards Room and bathroom needs updating

"Very good"

Clean, quiet, friendly staff

"The staff were extremely friendly and helpful at all times"

size of bedroom OK clean but requires modernisation and decoration refurbishment - Dining room OK Breakfast very good.

First impression hotel looked tired in need of some refurbishment.

nice location n staff

parts of hotel in need or repair

"I booked on line and was asked smoking or non smoking, as my wife smokes i booked smoking. when arrived at hotel i was told it was a non smoking hotel; we were not amused if i had known that i would have booked else where.We have stayed at other hotels and had smoking rooms. I was annoyed that you got our booking by false advertising. I would recommend your hotel to none smoking friends"

good area

creaking floor boards

Convenient for the BIC

Rather small

"Overall it was a lovely Hotel with good facilities had they been working properly. The room was clean, comfortable and well equiped. The food in the Hotel was excellent, really impressed. We only had one evening meal and wish now that we had had more, but we will know for next time."

The staff were excellent although some of them weren't brilliant at speaking English. The food was excellent spot on.

Wasn't over impressed by the first room offered as it was at the top of the hotel and there were some work in progress in refurbishing the Hotel, having said that, we were offered a much nicer room straight away. Also whilst there the swimming pool had problems with outside rain water entering the system and the pool was closed for most of our stay which was disappointing as the leisure facilities was one of the main reasons I chose this Hotel.

"The radiator was off and I still needed to open the window wide, then during the night it rained and I had to wake up and close it to stop me things getting wet. When I called a week in advance to ask about the checking in time, I was suddenly, out of the blue, told that the hotel were looking for another hotel for me! I had booked eleven mnonths before and earlier that year had been asked if I still wanted my rooms, would I please consider cancelling imediately. In the end I managed to talk them into changing their mind - but this is atrocious customer service and not the only complication in the booking - which should really be a straight forward procedure. I would have walked immediately but I couldn't gurantee getting another hotel room. The hotel relies on its location - I my company and in future my group will definatly be seeking alternative accommodation in the future. And that's not the half of it! Were they discriminating? They don't like customers at all, they certainly tried to cancel our booking for 'security reasons' - perhaps they just didn't like my name?"

The food provided for the meetings was tasty.

The heat was intolerable. The booking procedure was an absolute nightmare.

"Aside from the crap view and the sound of the generator this was all fine."

Clean room.

Bad view out of window, VERY LOUD generator outside.

Room smelt of cigarrettes

"Although the hotel was being refurbished it had a general grubby, jaded air. Linen in the restaurant was stained and unwashed. Staff were unhelpful and gave the impression that they either did not know what to do or could not be bothered. In some cases especially the restauantstaff appeared to resent being there and guests were treated as if they were a nuisance. The woman in charge of the restaurant was surly and rude, on one morning refusing to hold a hot plate whilst serving breakfast, pushing it onto a guest stating you hold it, it's hot with no napkin to lessen the heat. Staff here definitely need training in customer care! learning to say good morning or thank you would be a good start. The car park was woefully inadequate resulting in many guests being blocked in overnight unable to move their cars. Also very noisy at night. I have stayed in many hotels throughout the world and this was definitely the worst customer care by far. Very disappointing. Would definitely not recommend this hotel. I am sure there are better 3 star establishments in Bournemouth that would be far more welcoming."

Insufficient parking, many guests blocked in overnight. Staff were unhelpful and discourteous.

"Only stayed one night but the room was very nice and staff helpful and friendly. You might like to consider putting some hooks in the bathroom as currently there is nowhere to hang clothes."

Friendly staff and clean rooms

"There was building work being carried out that we were unaware of but as we stayed on a Sunday evening it did not did disturb us but had we been staying longer over a period when the works would be carried out then there may have been a problem."

Very close to the venue of the event we went to see and was excellent. For future events we will re-book.

"All OK would use it again"

Central to the BIC Pleasant staff

Not a very good reception on the TV

"GOOD HOTEL IF U R NOT EXPECTING TOO MUCH."

THE LOCATION

ROOMS WERE VERY OLD AND IN NEED OF UPDATING

"Despite building works which was not through any fault of the hotel. The overall stay was a pleasant one. The room was clean and comfortable. The food was nice and the staff were welcoming."

Clean room and friendly staff

Unfortunately there was building works, which caused noise.

"to have been informed of the maintenance work being carried out"

no heating or hot water

Our room clean & comfortable. The bathroom was in very good condition

The floorboards were very squeaky but you expect a few squeaks in an old building so it wasn't a problem to us.

the free shampoo

no steam room, as stated in the paperwork

The staff were highly competent and friendly. Nice pool, sauna and jacuzzi. Breakfast very good.

The hotel was going through refurbishment at the time of our stay. Creaky floorboards.

Room 68 spacious double with another room with bunks in,clean newly tiled bathroom with shower and a sofa very nice.

very noisy traffic even with windows were shut.

"The hotel being near the BIC centre is easy to find even in the dark. We were made very welcome. In particular I booked it for the leisure facilities and the jacuussi. They both came up to expectations. The only aspect I phoned up to find out was the timing of the pool opening. Thanks for out stay of one night due to committments. It served us well."

It was very convenient to reception dining room and most important to me personally, the leisure centre. Thanks in particular for the pool. I used it three times, on arrival , before breakfast and before we booked out. Just the job.

A small niggle that I could not use the pool after 9.30pm as we went out to see friends in the early evening and you could not use it before 7.30am which means limited space before breakfast if you wanted to leave early. Their was a security system and the CCTV on so I was curious other than for possible maintenance why it was restricted. It could effect people on business wanting to use the facilities.

"For a three star hotel the Trouville is excellent. The rooms are cosy and clean and the breakfast in the morning is delicious. It's also well situated directly across from the BIC and just a short stroll from Bournemouth's sea front. There's also a good bar, open 24 hours, at the Trouville but what makes the place really special is the friendliness of the staff. They're excellent! On the final day of my stay I overslept slightly and thought I'd missed breakfast. Imagine my surprise when a lovely waitress from the restaurant called to tell me that if I wanted breakfast they would keep a table ready for me! And she did just that! She went out of her way to make sure I didn't miss breakfast on the final day of my stay!"

For a three star hotel the room was excellent. It was clean, comfortable and had a nice en-suite bathroom. There was also a good TV, tea and coffee making facilities and a nice bonus was the writing desk as I often take work with me on my travels.

The walls seem to be rather thin and the floors creak a lot so you can often hear people in adjacent rooms.