These comments are from previous guests who stayed at Dene Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 80% | Working order of facilities / equipment |
| 90% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Durham UK, stayed on January 17, 2010
from Cumbernauld UK, stayed on December 23, 2009
"good relaxing weekend away hotel decor was fresh & bright & bar prices were not a rip off like some hotels"
staff were great & nothing was to much trouble for them.booking taxis & bus routes
from Milton keynes UK, stayed on December 11, 2009
"V Good. Would use it again if they sort out the smoker"
Staff great
awoken twice on first night by a smoker setting off the alarm. Tiny room
stayed on November 24, 2009
"Excellent ,very good value for money and we would certainly stay at this hotel again if we are ever in the area."
Comfortable,clean accommodation;friendly,efficient staff and an excellent ,very tasty breakfast.
None, really. Through an unfortunate misunderstanding, we were issued with a parking ticket outside the hotel but we have lodged an appeal with the relevant local authority so we might be lucky!
from Stockport UK, stayed on November 23, 2009
"clean, functional and reasonably priced hotel "
Good location near Osborne St. Room clean and tidy.
No remote control for TV & light not working in bathroom. Ran out red wine.
stayed on October 8, 2009
"If we come again to Newcastle we shall hope to stay in the same hotel"
Very satisfactory facilities. the receptionists were very friendly and helpful.
None other than the absence of a lift. There was one but it had broken down.
from Irby, wirral UK, stayed on July 31, 2009
"Clean Room, Spartan, Carpets need replacing and a general overhaul of the place would help. The lobby area had newer furniture. Staff were friendly and helpful. Breakfast a bit thin. Also did have parking. Ok to rest your head and get some work done would not stay here with family."
Free Wifi and Bar
from Valencia ES stayed on June 13, 2009
Handy location, generally quieter here than in nearby Osbourne Rd. Parking available limited but adequate as few guests. Free Wifi internet. Most staff friendly, if a little loud. Reasonable full breakfast. Room a decent size and bed quite comfortable.
TV didn't work. Room not cleaned one day when we were in room until 9:05, although cleaners were still in the corridor outside when we left. Toilet had not been cleaned properly before we arrived. Reading lights very close to bed could burn you or even melt plastic objects left on the bedside cabinet. Limited choice of breakfast. Down market feel. Breakfast time limited to 7:00 to 9:00 in the week, an hour later at weekends.
stayed on March 11, 2009
"The area that the hotel is situated is close to the haunts of the local students and their dwelling places so there was some noise late at night / early morning, which is no fault of the hotel "
Staff very friendly and helpful,full morning breakfast very good.
The room that we stayed in was a bit on the small side for 2 adults
from Barnsley UK, stayed on December 2, 2008
" good location friendly staff decent breakfast,not the hilton but fine for a night or two, room was clean,probably better for friends than couples,no complaints would stay again"
location, good breakfast
stayed on November 4, 2008
"it is in a nice quite area but parking can be abit of a problem "
clean and helpfull
the room are good but if your a large lady or gent forget a shower and you need to move around the en suite shower room to get to the toilet you have to go in close the dor and the same coming back out shower far far to small
from Chessington UK, stayed on October 10, 2008
"Good base for my overnight stay allowing a comfortable stay."
Excellent value for money - room was small & basic, but clean & comfortable - what more could I expect for the price - overall very good!
None really - room was small & basic, but fine
stayed on September 17, 2008
"Very satisfied"
Nice friendly + helpful management and staff, food good, area attractive
stayed on August 22, 2008
"good - I would come and stay here again"
receptionist cum waitress on Tuesday morning was brilliant and extremely helpful. thank you
had told the hotel that we would not be arriving till 10.15 / 10.30 pm but this had not been handed on to nightporter it would have been nice if the bits of ceiling that were lying on the bathroom floor had been swept up before we arrived
stayed on July 7, 2008
"enjoyable"
very friendly, convenient, with options nice restaurents close by
first room booked into electicity wasn't working, but moved into better room with no trouble
from Solihull UK, stayed on July 21, 2008
"Far superior to the hotel in Osborne Road we stayed in last year - and cheaper."
Exceptionally helpful receptionist, airy, well furnished and decorated room, good breakfast in nicely designed dining area.
stayed on June 20, 2008
Fantastic breakfast!
stayed on July 13, 2008
"We had a restful stay. The beds were very comfortable and the neighborjhood was quietcompared to Osborne Road. Unfortunately the reception area was being refurbished while we were there which of course created some temporary mess. I would definitely recommend this hotel to others."
from Glasgow UK, stayed on April 21, 2008
"Value for money, good overall accomadation, Quitier area of Jesmond slightly off the main Street good for noise levels"
Clean, Good location
stayed on April 27, 2008
"Adequate, but the decor lacks the personal touch, good reception staff and good value for money."
Very pleasant and helpful reception staff. Hotel warm and clean. Good value for money.
Lacking in "personal touches" in that the hotel was recently decorated but the Hotel was very bare - no personal decoration paintings etc. The breakfast appeared to be "thrown" on the plate, nice enough but a little more attention to detail would have been appreciated.
stayed on February 20, 2008
Good location, easy check-in and check-out. Friendly informative staff.
from Wirral UK, stayed on June 27, 2008
Breakfast was fine
Not welcoming on arrival. Hotel was undergoing refurbishment to the whole of the grond floor - would not have booked had I known.Room was very poor for a hotel, have stayed in better guest houses.
from Preston UK, stayed on February 27, 2008
"as a place to sleep overnight the hotel was adequate the night porter Ok a little scruffy but helful insofar as he directed us to a greasy spoon for our evening meal of greasy burgers best of a bad bunch of optionsin mitigation it was 23:00 however a sandwich would have been better than the burger."
clean beds
shower not as clean as it could be stained carpet in the dining room no food at night room too warm
stayed on June 10, 2008
"We needed to stay one night in Newcastle and this hotel filled that need. We would be unlikely to stay there again or recommend it to any one else."
The location of the hotel was suitable for our needs and had some off street parking which we wanted. The hotel was clean and tidy and fairly quiet, with plenty of hot water.
The room was rather old fashioned with assorted patterned wallpaper, carpets and duvet. There were tiles missing above the bathroom window, which had no blinds and the bathroom window would not close properly. Breakfast was rather disappointing; there was a very limited choice of cereals; the full english breakfast was brought in before we had a chance to eat our cereal; white toast was put on the table with no offer of any alternative such as wholemeal.
stayed on January 16, 2008
"I enjoyed my stay. The hotel was well priced although a little in need of refurbishment dirty carpets and mould in the grouting of the shower. However, the staff were fantastic and the breakfast wonderful. A very comfy stay."
Friendly staff and comfort of room
The cold water ran hot for ages and I needed a drink of cold water
from Lancashire UK, stayed on October 13, 2007
"What a find. Without doubt for the price paid, a bargain. Finding good hotels is a nightmare, but you are one I will come back to."
Great location, parking, helpful staff,great breakfast, good local knowledge for eating out
from London UK, stayed on May 12, 2008
"If you are looking purely for overnight accomadation, The Dene is perfectly adequate. If you are looking for more then possibly be prepared to pay a little extra. Although competitively priced for the area, we did expect more for our money. Breakfast was fine, but perfunctory, and nothing could be described as above acceptable, except for the very lovely and helpful lady at reception!!"
The Dene hotel is a clean and adequate hotel, and a questionable reception by night staff was totally redeemed by a warm and helpful desk staff the next morning.
Purely functional, the hotel lacks any charm or finesse.
stayed on December 4, 2007
Clean and unfussy. Friendly staff. Excellent powershower.
from Grange over sands UK, stayed on December 2, 2007
"The accommmodation was good,food was good and all staff were very helpful.On street parking is diificult at night but there are a number of spaces at the rear of the hotel.6 minutes walk to the Metro Station into the town and only a few minutes walk to nearby restaurants and bars."
the room was clean ,Modern and tastefully decorated
stayed on November 12, 2007
"Recommended - excellent staff. Room recently refurbished with no problems. Remember to get a key if need to stay out past midnight though!"
Recently refurbished, excellent staff
stayed on November 23, 2007
Clean, quiet
bird hit the window
from Thornton cleveleys UK, stayed on November 13, 2007
"Newcastel centre, good food and bars all around, right next door to a good Italian resteraunt. The room was a bit small but en-suite, LCD TV, phone, plenty of power plugs for the laptop. It was fine. Fair price really."
Nice area and value for money. Wasn't the best hotel ever but wasn't expesnive. Served its purpose well. I'll stay again.
Room was a bit small but it was OK.
from Souuton coldfield UK, stayed on February 13, 2008
"As a cheap place to stay in an upmarket and lively location the hotel provided a useful alternative. It is however in need of a general facelift and refurbishment. The hotel is a stones throw from the Osborne Road noghtlife where there are several places to eat and drink with a good atmosphere"
The location was generally quite, particularly for the area. The breakfast was quite reasonable and the equipment within the room of a suitable standard. The bathroom was large and well equiped.
The check-in procedure was poor and unwelcoming. The decor in the room was 'busy',the wardrobe doors were falling off and unserviceable. The room was initially cold but warmed up once the heat had been turned on, at about 6pm.
stayed on February 6, 2008
Common area carpets were badly stained.
stayed on October 2, 2007
"We stayed over on saturday night and sunday night. I liked the location of the hotel as it was a minute away from the pubs and restaurants in Jesmond and was nice if you didnt want to go in to newcastle centre. The metro is 5 minutes walk away so theres easy access to the centre and train stations. Service by the staff was excellent. There was a porter service on the saturday night who looked after your room key and doors were open all night so there was no time you had to be back in for. Breakfast served 8-10 on weekends which means you can have a lie in. Had a brilliant stay and would definatly go back and recomment it to anyone."
Rooms were realy spacious and clean. Bathroom was nice and modern.
The only bad thing i can think of was that the tv reception wasnt very good... but nothing to grumble about realy
from New luce UK, stayed on December 14, 2007
"I quick and easy booking service for inner city breaks, however the cheap and cheerfull image was tarnished by poor service and dirty broken room facilities."
Close to city and good resturants
dirty, barman used his fingersfor the ice, broken toilet, broken radio, need I go on
stayed on November 12, 2007
"Plasant staff with a very helpful manager/owner, but the room itself was in a little state of disrepair."
Handy for local transport and facilities
Poor maintainance of room - broken wardrobe doors, hair drier did not work, noisy heating ...
stayed on June 23, 2007
"Good budget acommodation. No discount, same price as walking into hotel."
stayed on July 14, 2007
"A quiet hotel with friendly staff, set in a leafy suburb of Jesmond. Its very close to metro and bus links and has an excellent range of eateries within a 5 minute walk. However, make sure to take your own information with you as the information leaflets that were provided were not brilliant!"
Clean and rooms cleaned daily,with fresh towels.
The shakey shuddery lift, which the receptionist assured us was safe to use and that the engineer had said so!
stayed on June 24, 2007
"Perfect for business/ short breaks. Walking distance to shops resaurents and public transport."
Clean room, great shower, friendly and helpful staff. Perfectly adequate for my requirements playing in a golf tournament. Walking distance to shops and restaurents.
Room a little small. No remote for the tv. Parking might be a problem if more than six guests with cars.
Newcastle upon Tyne Hotel Reviews & Booking 1.1m
Alnwick Hotel Reviews & Booking 29.4m
Middlesbrough Hotel Reviews & Booking 32.3m
Hotels near University of Newcastle upon Tyne 1.0m
Hotels near Northumbria University - Newcastle Campus 1.1m
Hotels near Northumbria University - Coach Lane Campus 1.3m
Hotels near Newcastle United FC - St James Park 1.5m
Gosforth Golf Club - 1.9m T: 0191 285 6710
City Of Newcastle Golf Club - 2.1m T: 0191 285 1775
Newcastle United Golf Club - 2.1m T: 0191 286 4323
Newcastle Racecourse - 3.3m T: 0191 236 2020
Very friendly.