These comments are from previous guests who stayed at Osborne Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 80% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on March 6, 2010
stayed on February 18, 2010
"would stay again "
Good value for money, pleasant staff great location.
Room small shower hard to stop dripping
stayed on February 16, 2010
"Definitely happy to stay there again. Very comfortable."
Incredibly helpful reception staff, beyond the call of duty. Great choice of breakfast options. Good that the front door is locked after 11pm and reception remains manned all night.
The corridors could do with an uplift, but the rooms were very tastefully and freshly decorated.
stayed on December 25, 2009
Very friendly, clean, good location for us
stayed on December 14, 2009
"It was only a two star but it is in need of freshening up, and making surroundings a little more homely. Very bare and dark especially in breakfast room, but staff were very friendly and helpful,making checkin and checkout very quick and easy. "
Clean bedding, breakfast ok, bathroom adequate
General appearance, paintwork, walls etc in need of tidying up, lots of marks chips etc. Large cockroach/beetle above on wall above bed, caught and removed down the toilet.
stayed on November 29, 2009
"Fine. Nothing special. If I booked again, I would ask for a room at the back to avoid any street noise."
Clean room, daily renewed towels etc. Breakfast fine if not special.
The bed was far too soft, feeling the springs. Needed replacing.
stayed on October 1, 2009
Very poor parking
stayed on July 31, 2009
"As we were only staying two nights the facilities were adequate."
Friendly and helpful staff. Excellent breakfast. Good location - city centre bus just outside but also within walking distance.
En Suite facilities very small. Limited wardrobe space so lived out of the suitcase!
from Edinburgh UK, stayed on July 21, 2009
Good location. Good Breakfast. Friendly and helpfull staff. Good value for money.
from Scunthorpe UK, stayed on July 21, 2009
"Very friendly and accommodating, also the restaurant attached was very good."
Because we needed to be at the Sunwalk early on a Sunday morning the staff were very willing to give us breakfast earlier than normal.
from Huddersfield UK, stayed on July 20, 2009
"Overall a positive experience and good points far outweighed the negative."
Very helpful, friendly and interested staff right down to chamber maids. The personal touch was very welcome and important to us as we had come for our daughter's graduation and were struggling with awful weather.
Some of stairwells and corridors rather shabby and dark. Breakfast arrangements shared with neighbouring italian restaurant where people were wandering through. Felt somewhat in the way.
stayed on July 18, 2009
"Good stay will use again next year when I return for another graduation ceremony."
The Manager was extremely helpful to me when I needed a garage as a matter of urgency in order to have my car fixed for my long journey home. She personally directed me to the garage and was a great help! The breakfast was very nice and the location excellent for the purposes of my stay
The car parking facilities are very small
stayed on June 23, 2009
Clean room and friendly staff, good value for money
The hairdryer didnt work
stayed on May 26, 2009
"good value."
breakfast excellent, staff very friendly and helpful.
stayed on May 21, 2009
"good location,could have a bit more car park spaces"
staff is wonderfull and very warm & welcomeing
I like a firm bed
from Edinburgh UK, stayed on May 14, 2009
The hotel was exactly as described on the website. Excellent location, good breakfast.
Guest lounge closed at 11.00 p.m.
stayed on May 5, 2009
"Well-priced, pleasant room. Very clean and friendly."
from Solihull UK, stayed on April 16, 2009
"enjoyed our stay the Thai resturant was lovely couldnt fault the food and wine "
The staff were very helpfull and friendly
stayed on April 6, 2009
"Good value for money"
Clean room
from Dundee UK, stayed on March 16, 2009
"We enjoyed it so much we have booked again for later in the year."
Staff very friendly and more than helpful. Room was fantastic, quiet, clean and spacious.
We do not have any we were very happy with everything connected to the hotel.
from Brigg UK, stayed on March 6, 2009
Very helpful young lady serving breakfast. Supplied map of area for my husband to explore whilst I attended a course.
Very, very limited parking.
stayed on February 12, 2009
"Great Staff shame about the carparking "
Friendly staff
Not enough car parking. Walls are quite thin.
from Barnet UK, stayed on December 15, 2008
"Avery good and convenient one"
location is very good. Jesmond metro station ten minutes away. Hotel clean and service is good. Breakfast is good. Bathroom clean.
Rooms small
stayed on December 2, 2008
"Good hotel for cost, everything clean and tidy, staff very friendly and helpful, breakfast great too. Very enjoyable weekend."
Staff are very helpful, especially the owner, she made sure we were well looked after, they even recommended good local restaurants and bars to eat in. The room was large, clean and warm and breakfast was lovely. The location of the hotel is easy to find and has a nice selection of bars on the same street. All in all we had a great Christmas shopping weekend. Newcastle is fantastic for shopping weekends plenty to keep you busy!
Parking could be a problem.
stayed on December 1, 2008
"Fine for a night"
Good value for money,clean,quiet
Had to ask for another roon as the first one was noisy and small, reception staff at night a bit off putting,quite a way from the trainstation and hospital-it was advertised as being close and it wasn't!
from Wellesbourne UK, stayed on November 21, 2008
"Friendly staff and excellent breakfast"
stayed on November 18, 2008
"For the cost it was functional and acceptable, staff were pleasant."
Clean linen, nice reception area, breakfast was excellent!!
Needs updating desparately
stayed on October 31, 2008
Shower was hot and powerful.
A bit chilly in rooms, no shower gel, bathroom a bit worn looking, staff not very welcoming or friendly.
stayed on September 29, 2008
"Had a really nice time - but the hotel could do with a face lift"
Very good value for money
from Hamilton UK, stayed on September 23, 2008
"LOCATION WAS GOOD "
HAVING A QUAD ROOM SO THE 4OF US COULD ALL STAY IN THE ONE ROOM
CHECK OUT TIME 10.30AM TOO EARLY
stayed on September 19, 2008
"Hotel conveniently located, but slightly rambling and because of fire doors rather stale smelling. Room okay, but as I said, a bit tired. Bathroom had been recently renovated, though. Value for money quite good, and local facilities useful."
Able to park car off road, friendly staff, convenience to centre of Newcastle, restaurants right next to hotel. Bed reasonably comfortable. Hairdryer useful. Nice to have "roomlet" to sit and watch tv with 2 chairs but these very "tired". Breakfast fine, served in a friendly manner, and quickly.
Hotel has a very "tired" feel. It would be nice to be offered shower gel/shampoo, though hairdryer useful. Worst point - absolutely no drawers to put clothes in - we were there 3 nights, and this was quite a problem. Inadequate place to hang wet towels. Need for a privacy curtain in the roomlet by bathroom, as this looks out straight onto main road. Had to dress by electric light as couldn't draw curtains.
stayed on August 20, 2008
"Visitorwise it was OK. "
Was not advised of check out time either orally or in writing then had a slightly rude awakening at 1115 when I was told check out is 1030!
from Krimpen a/d ijssel NL stayed on August 19, 2008
everything ok.
stayed on August 17, 2008
pleasant staff, clean room, power shower!!! flexibility of check-out time near the University of Newcastle and a train station
noise from the street, English breakfast
from Harrogate UK, stayed on August 5, 2008
"very good. would stay again ."
No Hotel parking but some nearby.
Newcastle upon Tyne Hotel Reviews & Booking 0.7m
Alnwick Hotel Reviews & Booking 29.6m
Middlesbrough Hotel Reviews & Booking 32.2m
Hotels near University of Newcastle upon Tyne 0.7m
Hotels near Northumbria University - Newcastle Campus 0.8m
Hotels near Newcastle United FC - St James Park 1.1m
Hotels near Northumbria University - Coach Lane Campus 1.7m
Osborne Hotel - T:0191 281 3385
Newcastle United Golf Club - 1.8m T: 0191 286 4323
Gosforth Golf Club - 2.1m T: 0191 285 6710
City Of Newcastle Golf Club - 2.2m T: 0191 285 1775
Westerhope Golf Club - 3.3m T: 0191 286 9125
Excellent service from staff. Excellent value for money
Car parking is abysmal. Does not meet the statement on the description of the hotel which should describe how limited it is. It is just three spaces at the rear of the hotel and one where you cannot get the car fully off the road. These spaces are constantly taken. Parking in roads around the hotel is a nightmare.