Guest Reviews of Holiday Inn Gatwick Airport

"good"

clean and good service

had to pay for shuttle bus to airport while other hotels provide it for free

same venue as conference

hotel had no record of booking

"I was very pleased with the service receieved from a very kind woman in housekeeping when we called from Canada about our child's missing Bunny. She promised to send it right away and while it has not yet arrived still early I had faith in her that she would do as she said, as she was very understanding, and this has put my mind at ease. Thank you... Having access to a telephone number available that is direct to the hotel reception instead of central reservations would have been helpful, but we were patched though effectively."

Friendly, clean and organised hotel. Very comfortable stop.

Cleanliness and size of rooms. Staff were always ready to help.

Location but just a short ferry trip from manhattan.

"We arrived early morning from Singapore, there was a room available and we were quickly greeted and accommodated. Staff were most helpful and suggested a quiet room for us. The room was very clean and bed was comfortable with a good shower to revive one. Restaurant was of a good standard and it was helpful not to have to move outside the hotel recovering from a jetlagged situation. The courtesy bus ran very frequently and we would certainly use the Holiday Inn again when travelling. Patricia and David McErlean, Carcassonne, France"

It ewas quiet, comfortable bed, great shower and good bathroom with plenty of extras for bathing etc.

"Ideal for what we needed. Early flight. Only downside was the bus transfer. Expensive and rude staff. No help and poor english.Not the fault of the hotel."

No problems, adequate

"For the purpose of a single night stay with 9 days parking for the money this was really excellent value for money"

It was very basic , clean and comfortable. the staff were extremely helpful courteous and friendly.

Some of the areas of the hotel...carpets and furniture are looking a bit tired.

"I was a bit put off by the price vs. the value of this hotel and I did not like the shuttle service which I had to pay for and the instructions were quite poor in how to find and use the shuttle."

Internet connection is outrageously over priced. Shuttle was clear on the website decription that you have to pay for it in pounds.

"We wanted a convenient nights bed & breakfast before continuing on our holiday. The hotel worked fine"

Clean & well stocked with bathroom items, extra bedding , minibar etc

Unable to open the window at night because of noise from front of hotel

Complimentary chocs, drink etc. Friendly and helpful staff.

TV reception was terrible and tv alarm did not work. Internet tariff, is daylight robbery.

"Very glad it was a one-night stay only, not to be repeated. Paid "

It was near to Gatwick Airport and guests could avail of shuttle service to Airport every 15 minutes

Check-in slow and disorganised. Lift too small for luggage on baggage cart. Room small and in need of painting/decoration. Double bed small and uncomfortable. Long narrow corridors full of housekeeping trolleys at 7.30am making it very difficult for guests with suitcases to pass. Housekeeping staff not inclined to be helpful. Waitress in restaurant used her apron on which to shine cutlery when laying table.

"Hotel was good for getting to the airport"

ease of booking and check in

Generally all aspects of stay very good. All in cost of car parking for term of holiday is an excellent idea and good value.

Car Park was overfull. Cars were packed in everywhere to the point that they looked as if they had just been abandoned.

Proximity to the airport, staff friendliness, and frequency of transport to the airport

Non functioning room airconditioner subsequent loss of sleep and cost of transportation to the airport that was advertized to be free transport

"We booked the overnight stay with eight days car parking on site. The general level of service was very good especially in the early morning 5.30 amplus the convenience of a regular hotel bus to the airport terminal."

Good value for money

"Need to improve the availablility of parking spaces"

Staff and Accomodation excellent

Overpriced for the level of accommodation - I definitely would not give the hotel a 4 star rating. The only thing that makes it a four star hotel is the price. I believe: a Rooms are overpriced b Internet connection is highway robbery c All food is overpriced d Final nail in the coffin is the courtesy bus charge.

"Everything was perfect could'nt fault it in anyway, hotel and staff are top quality exellent value for money."

Everything was clean ,Staff were very helpful and polite,breakfast was outstanding.Looking forward to staying again.If it's 5 star it should be 6 star.

"The price I was expecting to pay for the room turned out to be more expensive than that advertised. VAT is not something that most foreign visitors are aware of. Visitorwise the Hotel is good quality for a transit through Gatwick Airport. Similarly the Courtesy Coaches are not free as expected. Although the price "

It was clean and comfortable, and had all the ameneties I wanted

Room good.

Check out slow and restuarant expensive

"It is a good value hotel, the lobby and resttaurant/ bar are very nice and food is good."

Good size rooms, food is good and they have a nice bar.

I expected a free shuttle form the airport

location

loud people everywhere, Saturday night

"Shame about the water leak. It spoiled a satisfacory stay. It is difficult to eulogise over a standard that is expected"

Clean and presentable

No heating and the window leaking onto the floors

ease and courtessy of booking in and presentation of staff

missed breakfast due to requirements not arriving at our room prior to leaving hotel prior to six oclock departure. this time was arranged with room service.

"Staff all welcoming. Good choice of food available at competitive prices. Regular bus transfer service working 24 hours. Bus reasonably priced. I would have liked information on the web site or booking form about how to access the bus. Phoned hotel and they gave me correct information."

Room looked clean and well presented

"I was pleased with the online booking. I think everything was covered there were no unpleasant surprises."

The hotel is very convenient to the airport. The shuttle service was always on time. The room was comfortable with space. The hotel staff was very pleasant and went out of their way to ensure my stay was delightful. They even helped me find a means to plug in my computer. I really enjoyed my stay and would certainly return. The food was good and room service was excellent.

Nothing comes to mind

"Airport transfer to hotel and back should be free of charge due to Airport proximity. Break fast is expected to be included or min charge. General condition of the hotel run down. Certailty not worth the money."

nothing

redicilously high extra charge foir breakfast. Low maintenance of hotel rooms typical to Holiday inn

"Very pleasant stay"

Very Clean and comfortable

great bed, a great shower and great location right at the airport

Relatively high price

Clean, comfortable, well-appointed room, good facilities

High cost