These comments are from previous guests who stayed at Legacy Botleigh Grange Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on February 10, 2010
from Hope valley UK, stayed on September 24, 2009
"Disappointing, tired hotel, offering poor quality food and generally unsustainable prices."
access, parking and happy staff who were nevertheless not particularly well trained.
Hotel was very tired in most aspects and in need of a major refit. Food was very poor, particularly the obviously pre- cooked breakfast which arrived a mere 3 minutes after being ordered and was therefore very dry and overcooked. In addition, the pots of jam etc on the table had already been opened by previous guests, which is very unhygienic! The staff were generally happy, but the restaurant personnel were not particularly well trained, rather naive and without good leadership. The hotel is flattering itself in trying to offer this standard of services at unrealistic prices to experienced well travelled guests.
stayed on September 9, 2009
"Very good"
Lovely venue, well equipped with excellent staff
Personal preference, the draft beers are too cold and not matching the quality of the rest of the hotel. Extremely minor detail.
from Hanley broadheath UK, stayed on June 3, 2009
"From the outside, this is a lovely looking hotel but inside many areas are in need of renovation and the service in the restaurant both for dinner and breakfast was simply awful "
Nice location, lovely gardens
Restaurant service - totally disorganised, lacking any element of customer service or care. For example we had to wait to be served the wine we'd ordered with dinner because the duty manager had disappeared and had the only set of keys to the fridge! We chose not to eat in the restaurant on our second night because we were unimpressed on our fist evening. At breakfast the situation was even worse - another guest came across to me and said she'd had to clear her own table because she had waited so long and no-one came to seat her. We were eventually told to wait in the cocktail area and then when we finally did get breakfast many of the foods were missing/they had run out and we had to ask 3 times when our substitute breakfast would then arrive. This is very disappointing and makes for an unpleasant stay as we go to hotels to get great service and spend some enjoyable time as a family.
from London UK, stayed on May 27, 2009
"Congratulated myself on the choice out of the internet, i.e. it was "just fine"."
Outstanding location in a unique natural surrounding, add on of modern Spa area to this "old" building defenitely was a smart idea, adds enormously to the value of the stay.
stayed on January 30, 2009
"Very good"
Check in receptionist was friendly, helpfull and efficient. She went out of her way to find directions for us on the internet.
Some of the decor in hotel a little tired.
from Tonyrefail UK, stayed on January 22, 2009
"the staff are very friendly , the food at the hotel was of a very good standard and priced good "
the bar and reception staff were very helpfull and friendly i would recommend this hotel to any one
the high price of the bar drinks
stayed on December 22, 2008
"Nice hotel check out different dates as tariff varies considerably"
Rooms good size and comfy
Breakfast!!!! No time between ordering cooked breakfast and it arriving. No time to eat cereal. Once cook breakfast arrives it is luke warm and not always what you order.
from Burnham-on-crouch UK, stayed on January 6, 2009
Disappointed that having booked a good looking Hotel for a romantic couple of days away that the resturant was closed due to lack of people staying. I should have been made aware of this before our stay as I would have booked elsewhere. Having said that the hotel itself was very good and the spa great.
stayed on December 8, 2008
Good size room
I booked in early 3.00pmto do some work on my laptop. The room was that cold I could not continue. Heating only came on in the morning.
stayed on October 29, 2008
The garden was lovely although smaller than we'd anticipated from the web site, We thought dinner was excellent even though we were initially disappointed at dining in a function room as the main cocktail lounge and dining room were taken over by a large wedding.
The heating was on a timer so the room was freezing when we arrived. Given the rest of the hotel was taken over by a wedding this was irritating! The hot tap in the bath didn't work ruling out a relaxing soak and the traces of black mould on the tile grout and bottom of the shower screen were not what we expect from a hotel. Breakfast was a little amusing.Toast came but no hot drinks; the dirty coffee cups were changed for ones barely better; we had to request butter for the toast and then remind the waitress that we were still waiting for milkmilk;forgotton scrambled eggs eventually arrived some 25 minutes after we ordered them. All in all it felt as if there was no overall sense of order or how to deliver a customer service. Everone was perfectly affable and quite oblivious to how poor it actually was.
stayed on November 4, 2008
"Dreadful. Were glad to leave. After breakfast the reception was full of angry guests."
Large room. Good leisure facilities.
Room shabby and unbearably hot. When we went for dinner, which we had pre-booked, the waitress said there were no tables for two. There was hardly anyone in there but all the empty tables were set for four and we sat at one of those, no problem. Dinner dish of Trio of vegetables was virtually raw and inedible. Restaurant staff totally inexperienced and need training in customer care. Breakfast was a shambles. We had to wait with ten other couples for half an hour to be seated, even though the restaurant was less than a quarter full. All tables were being set for four people even though we were all in couples. No milk was brought with coffee. No butter was brought with toast. Very poor selection on the buffet. Unbelievable.
from Peacehaven UK, stayed on October 28, 2008
"Hotel very nice and reception staff very welcoming.....Food and level of service in the restaurant turned me off from staying in the hotel again "
Room very nice and view spectacular
Food, a real disappointment, one of the things I enjoy about staying in hotels is a nice hot breakfast. We waited at least 40 minutes for our breakfast to arrive, when it did it was practically cold and not greatly appetising, this followed on from the cold toast....not a great experience
stayed on October 31, 2008
"Very relaxed"
Staff were excellent, very focused on service to the customer and friendly
Room was dated in decor and fittings, especially the shower
from Falmouth UK, stayed on October 16, 2008
it was all very good
there could be wifi in the room
stayed on September 16, 2008
"Clean, comfortable rooms. Breakfast service slow, warm juice, cooked breakfast looked as though it had been there too long. Expect better for this price."
from Redditch UK, stayed on September 19, 2008
"Adequate but not special for the price"
The inclusive use of the spa.
Slow service at breakfast. Room decor dated. Bed small double rather than king size.
from Cookham UK, stayed on July 22, 2008
"A very nice hotel "
Nice Hotel
The food was the worst I have experienced at a hotel and will do a lot of damage to the hotel
stayed on August 17, 2008
comfortable room, good quality tea & coffee.
not enough hot water, breakfast poor quality
from London UK, stayed on July 21, 2008
"Enjoyable break, Thanks."
stayed on July 6, 2008
Not geared for business travellers... staff in restaurant struggled to split the bill correctly across a number of different rooms in which colleagues were staying, so that each of our organisations could be billed correctly. As well as spending time in the restaurant trying to sort it out, we ended up spending an extra 20 minutes during check out to finally resolve it. We were not told when we booked that there would be an event at the hotel, involving loud music until 11pm. When I called down to ask to change rooms due to the noise, I was told it would continue until midnight and to come to reception and I'd get a new room. I packed up and went down, only to be told it was finished at 11pm which was only 15 minutes away by that stage. A colleague who also called down to reception was told midnight, too. I ended up returning to my original room and upacking again. This hotel charges a totally unjustifiable
from Gaunts common UK, stayed on July 6, 2008
"With the exception of the Prom, very good"
Great facilities, lovely ambience to the hotel.
It would have been nice to have been warned of the Prom Night that took place. Sleeping became a chore.
from Taunton UK, stayed on June 20, 2008
"There were some nice friendly youg staff who were trying but they lacked good management. The breakfast service was very poor lots of staff with no direction a manager did waft in and out but was oblivious to the general disorganisation around her we had to either go and get the basic plates cups etc ourselves or ask at least 2 staff for the same thing in the hope of getting it, the food was good when you finaly got the right meal.The building is in need of a refurb ther was a man with a clip board walking around looking at walls furniture etc so this is possibly on the agenda."
friendly helpful young staff / Location to event / Parking / nice grounds/ Good food Bar snack & breakfast
Poorly trained and managed staff / Shower head broken had to tie up to get to work / Bed uncomfertable sunk in the middle / When checking out very cold approach was not asked if we enjoyed our stay!
from London UK, stayed on May 31, 2008
facilities and value very good
very slow and amaturish service at breakfast. I was kept waiting 10 minutes tbe shown a table and half hour to be served, with waitresses forgetting what I ordered anfd then failing to bring condiments, sauces amd toast without being reminded on each occasion
stayed on April 30, 2008
Excellent relaxed grounds, Great service from staff
from Chester-le-street UK, stayed on April 7, 2008
"The hotel was very central for our plans and was in a lovely setting. However on one day we decided to leave the car in the car park and use public transport. This did not prove to be very easy. There was no information available and the bus stop was a long way away. The staff were extremely dillegent and friendly and made our stay a delight.The food was too good, so much so I ate too much. Lovely"
Very comfortable with ample room and cupboard space. Quite a home from home
Rather a lot of stairs
from Guildford UK, stayed on March 9, 2008
"Elegant accommodation and well mannered staff. Breakfast was excellent, if a trifle slow."
Good size room, swivel TV
Uncomfortably hot
from Manchester UK, stayed on February 29, 2008
"Generally the experience was good although I would have asked for a quiet room if I had known we would be placed above the function room. There were many guests in the hotel who were attending the functions who I'm sure would not have been affected by the noise. Also the receptionist was a bit dismisive when I requested another sachet of drinking chocolate. I was advised that they were all locked away in the housekeepers office so were unobtainable until the next day. Maybe a small supply at the reception desk would be in order. Not a major concern, just an observation."
Very clean,spacious and well laid out.
Our room was located above the function room which was very noisy.
from Slagelse DK stayed on February 14, 2008
"I like the hotel and will come back later this year, i have recomanded it for my collegs and business partners."
Nice old style hotel, with nice beds and big rooms
The food could be better, more choices.
from Ashford UK, stayed on February 5, 2008
"The rates have dropped in this hotel since my last visit however this did reflect in the standard of service and cleanliness both of which were exceedingly good value for money - this hotel although needing a little touch of TLC is extremley comfortable and the staff are very polite and helpful. The restaurant suprevisor James could not do enough to help and the food produced by the new chef was excellent and well presented"
large comfortable rooms with good facilities, swimming pool and spa facilities, new menu in the restaurant, excellent service in the restaurant, set in lovely grounds and handy for Southampton and surrounding areas
nothing really
from Edgware UK, stayed on February 2, 2008
Good room with a nice outlook, nice and clean and everything working as expected. Central heating superb.
Sealing around bath needs re-doing, wood around bath needs a lick of paint, otherwise nothing to dislike.
stayed on January 30, 2008
The building and grounds where beautiful
The room was a bit shabby, bedlinen was riped in places. The staff where extremely slow and unorganised at breakfast time. The bar staff where also quite slow, considering how quite it was!
from Ashford UK, stayed on November 26, 2007
"Staff were very friendly and helpful, the food was excellent and beautifully served, service was slightly slow but that did not matter, would definitely stay here again"
spacious and clean, very warm with a good selection on the tea tray. The Spa suite was also excellent
stayed on January 14, 2008
"Will definitely be staying again, it will be interesting to see if the standard drops now they have been taken over"
large and spacious comfortable room, with excellent leisure facilities
A little to warm in the general areas of the hotel
stayed on November 14, 2007
"All staff were helpful, when I had a problem it was dealt with very quickly. I believe a better variety on the menu would improve this hotels status. The setting of the hotel and gardens are very appealing, I will look forward to another stay here."
Well decorated spacious rooms.
stayed on November 6, 2007
views of lake
from Bagshot UK, stayed on October 24, 2007
Staff were very friendly & helpfull and even reserved the best table for us for the Rugby world cup final.
Not really a dislike as we were moved immediatly but the first room we wereoffered was very dark with no view.
from St.austell UK, stayed on July 30, 2007
Room was spacious. The setting was lovely.
Felt it was past its prime and needs updating
stayed on July 26, 2007
Free WiFi, nice views, fresh proper coffee
Poor TV
from Bishops cannings UK, stayed on July 11, 2007
"Spa facilities excellent. Lcation made it easy to access local places of interest. Overall a very relaxing and pleasurable stay."
location, view, spaceand facilities
had previously ben a smoking room and odours still lingered
stayed on June 6, 2007
"Good website, easy to book and local to the Rose Bowl, which was the purpose of our visit. checking in and out times were given on confirmation email, so we feel we had all the information we needed before arriving. We would actively look for a Best Westen hotel when travelling again."
Lovely surroundings, staff were very helpful.
room was above a car park - so very noisy as guests left - up until about 2am.
stayed on June 17, 2007
room size was good, good location
gym too small, no airconditioning surprise as 4*, lit staff on the bar - had to wait too long to get served
Southampton Hotel Reviews & Booking 4.9m
Winchester Hotel Reviews & Booking 9.7m
Portsmouth Hotel Reviews & Booking 12.4m
Hotels near Southampton FC - St Marys Stadium 4.3m
Hotels near University of Southampton 4.6m
Hotels near Southampton Solent University 4.7m
Hotels near University of Winchester 9.8m
Manor Farm Country Park - 1.5m T: 01489 787 055
Fairthorne Manor Golf Club - 1.7m T: 01489 784 231
East Horton Golf Centre - 2.8m T: 023 8060 2111
Fareham Woods Golf Club - 4.2m T: 01329 844 441
"Acceptable for the purpose of the visit."
Staff very helpful. Good room service. Comfortable bed. Good study area in room
No switch for extractor fan in en suite. Electric point not working for kettle. Not cleaned immeadiately around bed. Hairgrips from previous visitor found on floor. Shower height stuck! 30 ladybird beetles residing in room! 1 disturbed night from guests shouting, singing from 2.00 - 2.45am.