These comments are from previous guests who stayed at Alton Lodge and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Hodesdon UK, stayed on December 7, 2009
stayed on November 10, 2009
"Perfectly satisfactory for our requirements"
Clean and a very good English Breakfast
Evening restaurant and relaxiation facilities very limited
stayed on November 5, 2009
Shower was appalling - shiveringly weak. Also wood rotting behind bathtub. The greasy cooked breakfast was grim.
from Hull UK, stayed on November 2, 2009
"Hotel was very clean as was the room. Staff very friendly and helpful. Breakfast was lovely. Complimentary bottle of wine lovely thankyou. I couldn't find any fault. Very enjoyable."
Very friendly helpful staff.
from Stourbridge UK, stayed on October 31, 2009
"good within easy reach of Chester town centre"
clean and friendly hotel good food
from Colchester UK, stayed on October 26, 2009
"enjoyed our stay, chester is a very pleasant place to visit."
staff very helpful
from Royston UK, stayed on October 15, 2009
"very good"
stayed on October 1, 2009
"not bad not the best I have stayed in"
all clean and basics provided
cheap furniture
from Elstree UK, stayed on September 4, 2009
"Very efficient service, good value for money, excellent breakfast"
Staff very friendly, hotel clean and quiet. A great stay
stayed on August 28, 2009
clean comfortable beds and excellent breakfast friendly staff i would definately stay here again
from Oldham UK, stayed on August 25, 2009
"Great we would reccommend"
Excellent value for money nice looking venue nice reception and lounge area Good freshly cooked English breakfast clean room good facilities ie iron, hair dryer, kettle etc good customer service
Bathroom looked rather dated and the shower was poor
from Leeds UK, stayed on August 25, 2009
"Chester is a lovley destination, this would appear very poor accomodation for a Hotel and would use a bed and breakfast in future. "
Easy to find
Shower bearly worked. Tiles in bathroom hanging off wall due to mould, accomodation decor and facilities very dated and overall very poor value for money, inability to cater for a vegatarian breakfast despite specific request at time of booking.
stayed on August 11, 2009
"just what we needed."
good location, good breakfast, easy parking, friendly staff.
stayed on July 21, 2009
"pleased with my short stay here, happy to recommend to friends,family"
excellent breakfasts and service
from Widnes UK, stayed on June 23, 2009
"If only we had had a good nights sleep."
Friendly staff, clean and tidy, good location.
Asked for upper floor did not get it. The floor boards of the room above creaked very badly and the people in the room above us kept us awake all night, walking around. There was also some random plumbing type noises?
stayed on June 23, 2009
"staff were very pleasent nothing was to much trouble and the food was good ."
we arrived earlier than expected but this was not a problem as our room was already done and waiting for us
not exactly a bad point but there was 3 of us ok my daughter is only 4 but there was only 2 cups for drinks and in the bathroom only had complementary shampoo and bath gel for 2.
from Cardiff UK, stayed on June 17, 2009
"Very enjoyable, nice people, nice hotel/motel. We thought it gave good value for money - not the Ritz but not Ritz prices either. We would go back just for the breakfasts. As mentioned we booked an extra night as the room was still available - can't really give a better opinion than that."
Made to feel welcome on arrival, room ready and tidy, excellent breakfast, helpful staff giving details of bookings and making them for attractions in the area. Theses were made available at slight reductions. Nothing seemed too much trouble. Enjoyed stay so much that we booked an extra night.
None really, except the shower could have been a bit more powerful - which is nit-picking a bit considering everything else.
stayed on June 5, 2009
Friendly staff, good breakfast, convienent parking,comfortable bed
carpet needed cleaning especially under bed and units. plaster cracked around ceiling light, could'nt adjust shower position, pot luck as to whether the toilet would flush, television position on wall not ideal, though did'nt try to see if could adjust.
stayed on April 30, 2009
Excelent breakfast and very friendly staff.
Room decor tired. Heating worked badly. Advertised WI-FI in all rooms was wrong as it was in public rooms only. Unfortunately I required access in peace and quiet for study which was the reason I booked this hotel.
stayed on April 21, 2009
Staff very helpful. Very good breakfast. Good Value.
Windows of room single glazed. Traffic noise.Noisy Builders next door for both nights.
stayed on April 21, 2009
"Overall good value for money"
Good location - about 20 minutes walk into Chester City Centre. Free parking at the hotel. Room was clean and comfortable.
from Lincoln UK, stayed on April 7, 2009
"Had a great stay and will book there again."
Excellent location for Chester Zoo and the City centre. helpful freindly staff and a great full english!
from Llanelli UK, stayed on March 17, 2009
"All good. A nice, well run hotel."
Good looking place. Polite staff. Really excellent breakfast.
from Pwllheli UK, stayed on March 3, 2009
everything was excellant!!reburnished and freshly painted ,like a new hotel!!
from Leeds UK, stayed on February 17, 2009
"good"
freindly welcoming saff and hotel
shower in bathroom not much use just trickled
from Lancashire UK, stayed on January 19, 2009
"ok"
great breakfast, nice size bedroom.
dusty bedroom, bin not emptied. chairs and table left on bed
stayed on February 12, 2009
Really good breakfast. Easy access from motorway. Only 10-15 minutes walk from centre of Chester. A frequent bus service passes the hotel if needed.
from Dukinfield UK, stayed on February 10, 2009
"fantastic hotel within very easy reach of chester"
bar was only open until 11pm
from Mitcham AU stayed on January 22, 2009
"Good for overnight stay."
good breakfast; good heating
No Internet wifireception in family room, but was available in Front desk area and dining room however, these areas were not open 24x7. Bathroom could be cleaner, some mould on tiles/grout. Room size just OK for 3 people for overnight stay, but would not be large enough for extended stay. No reading lamps by bedside.
from Rhyl UK, stayed on April 14, 2009
"very pleasant "
weak shower
from Dyserth UK, stayed on January 13, 2009
"good in general. staff were very heplpful and friendly."
Like that the rooms are accessed externally instead of having to go through hotel reception.
Rooms could maybe do with updating
from Huddersfield UK, stayed on April 14, 2009
Location and cleanliness of room.
Poor bathroom and poor water supply too!!!
from Coventry UK, stayed on December 4, 2008
"Served the purpose we needed. We were visiting our daughter who is at Chester University and to shop. "
Breakfast very good. Staff friendly. Room warm.
Room a little dated. Bar not open? Disappointed that the request fro Shoppers special was not delivered. If we had been in a 2 bed room this would have been automatic.
stayed on October 23, 2008
"It was a very pleasant and relaxing stay. The cost seemed high only because of the exchange rate of the currancy between the US and the UK."
Door handle was missing on the bathroom door making it difficult to close... a very minor but inconvenient point.
from Wortley leeds UK, stayed on October 22, 2008
"Pleasant comfortable hotel, fabulous staff and facilities, close enough to centre 15 min walk. would definately recommend to friends and would definately stay there again."
The staff were extremely friendly and helpful. Room was bigger than expected.
Expected WiFi access in my room, as advertised on website but was only available in the hotel lounge/reception, which was comfortable and pleasant so no great shame.
stayed on October 14, 2008
"I was looking for a hotel urgently. Booking was easy and receiving confirmation was acceptable. I couldn't access wireless internet at my room and I also need password. Staffs were kind. Breakfast was acceptable but I can't say excellent. If room rate is 45 ~ 50 GBP, it will be fair. Thank you."
It was easy to make a reservation through the internet.
Hotel rate was expensive compare with other B&B near this hotel.
from Blackpool UK, stayed on October 11, 2008
"Perfect. Shall return. Was definately good value for money as a surprise for my partner at last minute."
Lovely Small Bed and Breakfast. Staff are amazingly happy in their work, and i was very pleased with all the information i was given
from Cannock UK, stayed on October 7, 2008
"Good"
Overall service received was very good - will certainly visit the hotel again
Chester Hotel Reviews & Booking 1.3m
Liverpool Hotel Reviews & Booking 14.9m
Warrington Hotel Reviews & Booking 16.9m
Hotels near University of Chester 1.3m
Hotels near Chester Racecourse 1.6m
Hotels near Speke Hall 9.2m
Hotels near Oulton Park Racing Circuit 10.5m
Alton Lodge - T:01244 310213
Upton By Chester Golf Club - 1.3m T: 01244 381 183
Chester Racecourse - 1.6m T: 01244 323 170
Chester Golf Club - 2.1m T: 01244 677760
Vicars Cross Golf Club - 2.1m T: 01244 335595
"Excellent welcome, good food, charming flexible helpful staff, clean room, flexible check in times. Recommended for visits to Chester, the most complete Roman walled city anywhere. "
Excellent included breakfast, good heating, safe free parking, easy access to Chester town centre, sufficiently off main road for traffic noise not to be obtrusive, flexible access to motel style rooms.
Not the cheapest hotel, but excellent food and good staff may make it the best choice.