Guest Reviews of Grassmarket Hotel

perfect location

the bed was the worst I ever slept in, totally old and you could feel every spring is this the word?. the window was hardly to spot, so tiny. hope the double rooms are better.

"we loved it and will stay there again, if the need arises."

location, amenities, cleanliness, staff

noisy location, no loading/temporary parking

"Very enjoyable! Thanks!"

"The price of the hotel should have been no more than 30 pounds according to standard."

The location was good

The personnel in the reception obviously had no training to serve customers/ service

"Would not recommend this hotel as for the monies paid it was very poor standard. "

Nice friendly staff.

Toilet roll missing, tv remote control missing, no beside light, room freezing,

"Enjoyable - can't really top this hotel for location and practical, clean rooms"

Excellent location; clean and functional room; lively pub attached was fun

Heater didn't work in November!! So very cold.

"Brief but overall very good."

Excellent location. Convenient storage for luggage before and after checkout.

Breakfast not included in price of room.

"Good Value, great staff, but very scruffy"

Location, price

desperately needs a refurbishment, and the noise from the pub below could be heard until after midnight

quite small based on location can be very noisy

"Not helped by roadworks outside creating a mudbath. Would all be OK if it was "

Friendly staff, good location, free Wifi but not in-room.

Small room, no workspace desk fully occupied by large TV, poor lighting; lounge needed for free WiFi access used as a furniture store; scruffy stairs and carpets. If toast and jam and cornflakes is a "continental" breakfast, someone needs to visit the Continent. A lot of noise from the bar until 1am.

"The location was convenient and the staff were friendly, efficient and helpful. My room got a bit cold but the shower was brilliant."

The staff were very friendly and efficient and the location was very convenient.

The heat didn't work properly in my room but the shower was divine. It also got a bit noisy from the pub downstairs.

The staff were very helpful for everthing, the room was very spacious and clean, it was close to everything in the city that we wished to see... a wonderful experience all together.

nothing

"Good value for money for such a central location."

Staff were very friendly and helpful. The vegetarian breakfast was a generous serving.

I stayed in December and would have preferred a thicker duvet given the chilly nights despite there being a heater in the room

"The overall decor of the hotel was very shabby including a hole in the wall beside the light switch! The layout was very confusing with narrow staircases going off in different directions and a lift which only went to the first floor. The rooms were described as having hairdryers but only 1 out of our 3 rooms had one however staff were generally friendly and helpful"

Very central

Standard of the hotel

"I liked the location of the hotel and its reasonable prices. The room was clean, as was the bathroom. However, the service was not very good. The television did not work and no one was able to amend the situation, nor was a discount offered for this problem. Also, the bed was not in good condition and resulted in uncomfortable sleep."

Location of the hotel

Very conveniently sited for ECA open day and the shops! Appreciated the size of the bed as mother and daughter had to share!

Felt sorry for occupants of room underneath as floor near bathroom creaked very badly!

its location and the warm room that greeted us

not enough pillars

Pleasant people, nice atmosphere and good location

"Excellent location, Pay and Display Parking, nice and comfy room."

Location, quiet room

Door security taking ages to open the door at 4am

location

room and bathroom too small

"I was very disappointed to find that management had changed its policies and that breakfast was no longer available, this was not reflected in the booking procedure or the price, breakfast was available at the adjoining bar but you certainly didnt get value for money by eating there and the staff at the bar were not welcoming. Also we were not told that breakfast was not included until the second day and on voicing my complaint to the hotel staff found that we were not the only guests to have made the same complaint and that the hotel staff felt that the new arrangement was not satisfactory and that business was being lost. I have since cancelled a future booking at this hotel as I intend to source another hotel that offers the facilities that I want. I have stayed at this hotel on several occasions over the past few years and on comparison the standards are not as good, such a shame"

The location is excellent for the facilities

No breakfast available on site

"fair price for a slightly scruffy hotel with a rowdy late-night bar on a holiday weekend."

perfect location

paper thin walls, inadequate cleaning - bathroom bin was not emptied when we arrived

"The staff very efficient and friendly I also liked the situation of the hotel - close to The Royal Mile and with plenty of pubs and restaurants in the street. I didn't choose a cooked breakfast but the quality of the buffet was good and the toast and coffee served was good. One minor quibble - on 1 morning at breakfast the toast I ordered took an inconsquential long time."

Good quality furnishings in room with heating if required. Good free Edinburgh quide and brochures available at reception.

"tiny room and ensuite, not enough room to store possessions, next to very noisy pub"

location

size of the room, quality of furnishings, noise, price

"We had difficulty finding the hotel in ggrassmarket. A map showing exact location would have been helpful."

Good value for money at our special rate.

Difficult to park nearby.

"i would of preferred if there wasnt a cancellation fee as in most of the hotels iv'e stayed in all over the world but i understand the reason for it but all in all we thouroughly enjoyed our stay ."

the staff were really friendly and helpful ie offering a map etc as we didnt no where best to go .

"Although spotlessly clean the room was very tired, the bathroom lino was cracked, the shower tiles were obviously old although the showever itself worked fine, the wallpaper was scuffed and the wardrobe was very drunk due to a large break in its back wall! The room was also very noisy until quite late at night, about 2 am ish. However, we also stayed out pretty late, we weren't in the room very much and it suited our purposes very well. The staff were exceptionally welcoming, friendly and helpful and the hotels central location was ideal for the weekend we had planned. Overall despite the above negative comments we had a great time."

The hotel staff were very friendly and helpful and the room was very clean.

"No problems with booking accommodation here. Staff were friendly and helpful."

Room was quiet, clean and neat

Slightly small room, although it was a single

Good value for money

Sound insulation would benefit from upgrading. Easy chairs were torn and lacked the foam stuffing.

"This was my first visit to Edinbugh and it gave me what I wanted, a convenient position to get to many of the attractions."

Conveniant position

Simple, clean, near to the office I was visiting, also near to the Castle I wanted to visit. Cost effective. Unusual to have an ample supply of milk for tea/coffee for one person.

No dislikes really but a remote for the TV would have been nice. No Freeview or Sky option. The wall heater was fine but basic.

"Due to the location of the hotel it makes it perfect for all areas and was a reason it was booked."

Clean and functional.

Close to the lift.

"Considering the more pricey hotels in the area, it was good value for money. Its location is ideal for seeing the city and enjoying the nightlife, but the room had things wrong with it. Still, you take the rough with the smooth !"

Location, the adjoining bar was very good too.

The room was a bit hit and miss. Nice shower, but the bed was bad, mattress had springs jetting out of a whole, very dangerous in fact! The position of the bed was against the wall next to the hall, so when a fire door was opened you heard it! plus the door didn't feel very good security-wise. Also not nice to open the window to find cigarette butts plastered all over the sill.

Central for transport and entertianment.my hotel room was small but warm and comfortable.

building work going on.

"Convenient location for tourist attractions and restaurants. Expect some rooms would be quite noisy - fortunately our room was at the back which muffled the noise."

Very friendly and helpful staff.

Lack of bedside lights or controls. No lift access to majority of rooms.

"This is an excellent place to stay if you want to explore the Old Town in Edinburgh. The Grassmarket is a lively place with lots of lovely pubs and restaurants. The hotel was clean and comfortable and the staff were extremely friendly and helpful. I found it to be great value for money for such a central location. The choice at breakfast was plentiful, however the food could have been a little warmer. overall we all had a great stay in this hotel and would recommend it as a great base to explore Edinburgh from."

accommodation, staff and location were all excellent. The room was spotless and the bed was extremely comfortable.