Guest Reviews of Express By Holiday Inn Newcastle City Centre

for a value hotel - we found the hotel and all staff were excellent. nothing notable - just that the overall experience was better than expected

woken up by drunks - not the fault of the hotel.

"very good value for money and excellant service and we hope to return for a longer stay.have already recommended to family and friends."

position of hotel ideal for shopping and sightseeing.staff very pleasant and helpful.bars and restaurants within walking distance.

only bad point was we were allocated a room facing onto main road and it was noisy during the night.Also suggest either reduce size of mugs on tea tray or increase milk and hot drink allocation.

"hopefully, the room facility can be changed."

the reception is very good. the room is good.

the breakfast is no variety. my sofabed is terrible.

"Clean, comfortable, good breakfast. Really friendly and helpful staff."

Check-in very efficient, and staff really friendly, straight-forward breakfast procedure, good breakfast.

Two of the lights in the room did not work.

"Enjoyable"

Room very clean and comfortable. Staff friendly and helpful.

"A reasonably priced friendly hotel in the heart of Newcastle. "

Good location, friendly staff, good facilities, powerful shower.

"ENJOYED THE STAY HAVE ALSO STAYED AT THE ONE AT THE RACE COURSE IN CHESTER ON 9/11/08 AND ENJOYED THAT. TRIED UNSUCESSFULLY TO JOIN PRIORITY CLUB FOR FREE NIGHTS STAY BUT COULDNT REGISTER EITHER AT HOTEL OR ON INTERNET "

good location, nice rooms, friendly staff.

EXTORTIONATE BAR PRICES £5.00 PLUS FOR A GLASS OF WINE IS REALLY EXPENSIVE COULD HAVE A BOTTLE FOR LESS IN YATES OR LLOYDS IN THE CITY CENTRE!

"very good"

Ideal location

"Not too far from the airport or town centre. Very good all round."

Staff were very helpfull, especially as they were locals, so their knowledge of the area was great. They were also very good to quickly replace things which ran out. Probably the friendliest staff i have ever come across.

No fridge in rooms.

"glad we booked this hotel, very close to the trainstation so location great."

staff very friendly & helpful, and kept hold of our bags so we could go out and enjoy our second day before going home, excellent continental breakfast with great choice. location only a ten minute bus journey straight to the metro centre or 5 minute walk to more local centres. thought it was a great idea that the room card was required for the lifts and stairs.

"perfect location for my needs. Facilities etc. also very good"

excellent location. I have scored everything "good" as to score "excellent" means no room for improvement bu I am a firm believer that there is always room for improvement.

"Friendly, helpful hotel staff, great city centre location"

Overall a very positive experince with your hotel. The staff in particular really made our stay very pleasant - they were friendly, knowlegable and very helpful - both at reception and bar staff.

It would have been nice if there were bar food available but as there were so may eating places nearby, this really did not in any way take away from what was in general a very enjoyable stay.

"i would stay at this hotel again because its near the shops and the metro arena "

i found the service excellent and the room was clean and tidy

"hotel was excellent,the only bad point i would make were the bar prices,my husband was charged nearly "

"the hotel was in good location for our purpose of visit. Only ifreception was seperated from the bar it would have been more quiter and easy to serve and heard"

everythin was very good

"Would definately recommend this hotel in the city of Newcastle, very close to main shopping street"

comfortable room with adequate facilities, friendly staff,and close to main shopping amenities.

being woken in the night by staff emptying glass bottle bins, housekeeping waking us for a 1-night stay, & directions to the multistory they recommend on arrival would be helpful on the website - the one way system made it hard to find!

"Stayed before...had a good opinion then...still have the same opinion now....even after the episode with the sofa bed!"

Great attitude by the guy in charge on Saturday night to change a sofa bed that was broken.He was as annoyed as us!All other staff where very good too though.

Sofa bed should have been sorted out mid - afternoon.We initially told one of the cleaning staff.Then having seen that it had not been dealt with on our return to the room,the reception were informed.We asked them to do it after we went out at 7.30pm.It wasn't.

"We had an excellent time and will definitely book the hotel again in the future."

The hotel was really busy and full of groups of young people, however the staff remained pleasant and calm at all times. The hotel itself is in an excellent location and was spotlessly clean.

"I would hesitate to stay in any Express by Holiday Inn due to the company Credit Card policy. Not for any other reason, as the staff, cleanliness etc were all great. "

friendly, helpful staff. Room very clean. Continental breakfast was good compared to a lot of other hotels I've stayed in.

This hotel chain is very unfriendly to non credit card holders. I had to pay my bill when I checked in and a

"We were a group of 11 girls of mixed ages. We would recomend this hotel, it was very central, walking distance to the nightlife. The hotel had a very friendly atmosphere to it and it was full of groups of people but a lot of fun. Even though people were having a few drinks etc. in the bar till the wee small hours I still managed to sleep with no problems at all. Overall we had a great time and would go back tomorrow!"

The hotel looked new and modern, it was very clean and the staff were very pleasant and friendly. We had a great night in the bar after we came back from the town centre! Overall we had a fantastic time and would stay again.

The only thing that I didn't like was the breakfast. I was expecting some cooked food but it was only cereal and toast etc. so that was a slightly disappointing although some people may still be happy with that. They did have croissants & yogurts and things too.

"The check in staff were extremely helpful both during the check in process and throughout our stay. Everything was done to make our stay enjoyable. The hotel was clean and well presented and I would certainly recommend it above other budget hotel chains."

Was clean and well kept.

Clean and everything you need for a business trip overnight stay. Staff incredibly helpful and friendly.

Duvet very thin, pillow too. Would have liked to be able to receive wireless in the room.

Near to all the cities attractions

Cleanliness, efficiency of staff, central location.

Modern, close to city center and railway station. Clean, spic & span. Friendly staff.

Overpriced relative to EU standards. Loud TV in lobby.

"We found this hotel very clean and tidy with really helpful staff"

Although allocated a double room, we requested a twin room and were given this on arrival

The room being clean,the bed linen clean and the staff friendly and helpful.

Competent layout and clean

The price

the accomodation, was very modern,very clean, the hotel itsself was very good indeed,would stay again!

it was very modern and clean

the bar shut at 4pm

"Good value, have stayed in a few express inns and newcastle one is particularly conveniently situated in the city centre. Nice staff and a bright and modern hotel. However, having stayed in very many hotels we miss room service for the hunger pangs late at night. Snacks would be welcome at a reasonable cost because most hotels are over charging for what you get. Drinks bit expensive too but generally a good hotel and will stay again."

Bright and modern with everything we needed. Breakfast is great, good choice and fresh and so leisurely to sit and read the paper.

Have stayed twice in express by holiday inn and both times been woken by cleaner asking when we are leaving. Although bathroom had been cleaned there were quite a lot of hairs on the floor and side of shower.

"We had only one problem, finding the hotel. On the site the directions told us it was on the other side of the street of the centre of Life, they only forgot to change that direction when they build another building in front of the hotel, But luckily we found it soon. actually by accidant. But the hotel is very nice and it is nice that you can get so many things."

It was very clean and the service was good. There were a lot of things possible.

Not really a thing I did dislike actually

"probably would of prefered a double bed or the choice"

breakfast all though not an english one was lovely the hotel is ideal location

though the cleanliness of room could of been better

clean, new

small

clean and tidy and the staff were helpful and friendly

the room was a bit small for four people 2 adults,2 15 year olds but for 2 nights it was easy enough to put up with.