Guest Reviews of Arora International Gatwick ~ Crawley

"totally enjoyed our stay"

excellent room and service entrance to station platform is perfect

no bad points

"From the moment you walk through the door, the scale and quality of the Reception impresses. The room itself had lots of space for luggage and writing and included an ingenious swing out computer desk. The en-suite was dressed in granite and had both a bath and separate top quality corner shower. The hotel seems to have everything - including direct access to the trains though we came by car. "

Great room with lots of space. Very well laid out and with excellent quality fixtures/fittings. The presentation of place is very much like a Five Star international hotel and that applies to Reception Desk Staff who were smartly dressed and helpful.

"I think it is an excellent hotel"

Modern, clean, very comfortable with good facilities

bar prices very high

Comfort of room and price of room when booking on internet

Cost of drinks and meals - never again at £3.85 / pint

"very good , and close to the airport with a shuttle bus or a 2 min walk to the train station 8 mins on train"

excellent location for the airport in a good, hotel.with a decent selection of restaurants and bars near by.

Staff were very friendly and helpful. Rooms very clean, nice decor and good size with good facilities. Great location for Gatwick Airport - quick and easy whether using transfer coach or train.

"good "

good room for how much you buy verry good love the room

loads of money for the food and not much choice

"Good as usual. I have stayed here three times before and will always use this hotel when passing through Gatwick."

Good location, good facilities, helpful staff

NO hand towels or wash cloths in room. I uggest another pillow also as my wife and I like 2 pillows each

"Very good,"

Overall a nice hotel, with friendly staff

"Very enjoyable."

Lovely hotel, clean and well equipped. Very comfortable bed. Very quiet considering proximity to train station. Easy access to London.

I find the check out time of 10.00 am to be exceptionally early, especially on a Saturday. I think 11.00 am would be more reasonable.

"Good"

The room was lovely and the food at the deli also very good. We also enjoyed happy hour in the pub.

Only two people working the front desk when we arrived. Took a long time to check in and we were very tired. Need more staff on the desk during busy times.

the only problem was that there was some blood spots on the bedcover although small was not very appealing.

My 50th birthday treat started with you then Las Vegas, then onto Hawaii and calling in at San Fransisco on the return. Truly a wonderful and special time with treasured moments that will last a life time. But your hotel started the whole magical process in motion and none of the hotels we stayed at matched the service, quality and price. Would stay again without hesitation. Kind regards Julie

"Beautiful hotel and great value for money. a Grotty Travel Lodge costs more than this hotel."

fabulousy comfortable bed. facilities in the room were fantastic. bathroom was beautifully decorated.

decor in the bedroom was good but didnt match the quality or contempory look of the bathroom & rest of the hotel as it appeared dated. Minor fault only.

"Overall there is no problem with the hotel, Its perfect for an overnight stay when heading to te airport and the pub inside has a nice atomsphere to relax in. The resaurant inside te hotel severly lets it down. My advice definately stay here as its incrdiable value for money but definately DO NOT go to the itlaian restaurant on site."

The hotel was clean and very good value for money

The man first greeting us on reception was foreign so it was difficult to understand what he was saying which made the check process and giving a deposit a little confusing. The main bad point was the restaurant avoid at all costs. I don`t know about the food from the other areas of the hotel but the food in Gallucis I think it was called was very sub standard and not good value for money, it was very overpriced and not good, I`m not sure if it was because we were the last people in but it was only 2130 so its not really on. When we asked to speak to the manager 3 times he dispatched the poor waitress back to our table each time with a better offer to basically get rid of us. Even though he was walking around he never came over to our table to deal with us despite repeated requests.

"excellent"

good food accomodation and staff

none - though parking could be cheaper?

"I was absolutely delighted by my stay. I immediately recommended it to my brother who, with an airline pass, travels more frequently than me. Its location and setting in Crawley were a real plus with a simple 5 minute walk to the train station into London frequent service and a further 2 minute walk to an excellent two story mall, long outdoor pedestrian mall and a beautiful park."

Personnel at front desk were warm, friendly and at the same time efficient.

The charge for WiFi access. Used to it being free here in North America.

"Good value"

Modern Efficent and good location

Used by air crews who are not as quiet as they should be.

"Generally I really like the Arora Hotel's fresh, clean and spacious appearance. The room has good facilities and the bathroom is always immaculate. The staff, albeit not overly friendly, are efficient."

Clean and comfortable. Good facilities in the room.

External noise - my room was overlooking the railway lines. Internal noise - my room was next door to the stairs and presumably used frequently by hotel staff.

"could have at least upgraded us or shown more concern. Bathroom had a leak, as well, ad we had to pack and carry all our stuff to reception where we were allocated another substandard room £118.00 no breakfast and no complimentary airport shuttle."

Superior room was basic. My friend ordered an omelette that had a fair bit of eggshell in it. She was sick and even though they took it away and refunded the meal- I think they should have compensated us more generously. The night was ruined.They were pretty damn quick in taking the rogue food away

"Booking in and checking out was a disaster, slow, inefficient frustrating"

modern

they had lost/had no knowledge of the Active Hotel Booking.

"I asked a member of the housekeeping staff a question. This person was unable to speak any English. I found this rather disappointing, as my question was not immediately answered."

The rooms were very spacious and the facilities were excellent

I was unable to operate the kettle, and I found this quite frustrating!!

"The hotel is well located for Gatwick Airport and offers great value for money compared to other airport hotels of a similar standard. The rooms are comfortable without being overly fussy and the staff are attentive without being intrusive. Everything in fact for a good business trip hotel."

Fair price, nice bedlinen, comfortable pillow and bed

The towels seemed to be of a lower quality than the remainder of the room furnishings

It was very relaxing, Leather seats are nice and comftable with a cool drink

Key card sometimes wouldnt let you in the room or the lift, some times took many swipes

"Happy. I would recommend the hotel."

the quality of the room and the location not far from Gatwick

Not anough informatics ressources e.g. I wanted to print out several documents that were in my USB key and it wasn't possible.

Gym facilities were really good

Not a great deal

"This hotel is very nice. It is in a good position for walking into Crawley and also to the train station. The staff were friendly and helpful. The breakfasts were nice, although the staff were a little unattentive and it was hard to get a second cup of tea. But I would certainly recommend this hotel for a visit to Crawley"

Our room was very comfortable and a good size too. It was particularly helpful to have a little clothes line in the bathroom to do a little washing, quite unexpected, but very handy.

good clean modern room

none noted

"The staff are very helpful and can easily get an early book in time."

Conveniently Situated

Poor Restaurants

"Although good ease of accessing the hotel, pleasant and polite staff, The room change to a smoking intercontecting room was very unsatisfactory for us as a family, the smell was quite unbearable and with the cold room we did not have a good night sleep. We were told the hotel was full and had already lost the family room and did not believe there was any point asking for another room and when we checked out we made our feelings known."

Modern, clean and well equiped.

Cold heating was very poor even turning up the thermostate. Cost of family room.

"We came for a friends wedding, from what we experienced the whole day was fantastic, every effort was made by the hotel staff to make the day a special one for the wedding party. Thanks very much."

The vital thing for us was the stress-free transfer to and from the airport thanks to the courtesy transport provided by the hotel. This was our second stay in the hotel and we are definitely planning to use it again when we need to stop-over in London. Also the food in the hotel restaurant was very good which made our stay even more pleasurable. The room itself was a good size with enough space to store all our suitecases.

Relaxing and comfortable. Tea/coffee facilities. Separate shower and bath.

Close to the railway station

Poor and unfriendly service

Comfortable bed

"Th food and service in the hotel resterant were very poor"

Acceptable

n/a