These comments are from previous guests who stayed at Relax Guest House and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Amsterdam NL stayed on November 26, 2009
from Glasgow UK, stayed on September 21, 2009
"Wery nice stay"
Excellent, nice and professional staff, nice and well equipped rooms, tasty breakfast
lack of car park, nevertheless it was indicated at the web
stayed on September 14, 2009
"I would not recommend this hotel to anyone else"
Breakfast was not served until 9 I had to be at the conference by 830 I asked that a cab be provided on my last day - none was. I was put in a tiny basement room where the wireless connection was shoddy
stayed on December 4, 2008
"Close to City Centre and plenty of bus transport available nearby. Also some local shops available close to the Guest House."
stayed on November 13, 2008
I was very disappionted in the breakfast.Very cheap food was used and i expect a decent breakfast for £90 a night!!!!
from Street UK, stayed on October 28, 2008
"Good, positive experience. Friendly, polite and accomodating staff."
Accomodating when I needed early breakfast.
stayed on September 16, 2008
"Edinburgh is an expensive place to stay and although this place appeared reasonably priced considering its central location I don't think that it was value for money. The overall feeling was rather unsatisfactory; although the chap we dealt with at the guest house was very friendly."
Location and friendliness of staff. The breakfast was fine and the beds comfortable.
The rooms were not particularly well decorated and the basement room that my father occupied had a smell of damp. There was a problem with one of the electrical sockets as its casing was detatched from the wall. Also the shower screen fell down.
stayed on September 9, 2008
Room was clean and large.
When we arrived there was no one there and we had to wait outside for 15 mins until the person arrived.A sign on the door to ring for assistance is not very professional
from Ipswich UK, stayed on October 9, 2008
"The room was nice, big and well furnished. Breakfast was wholesome. The staff were helpful."
Location is good, breakfast is exellent. Room was aesthetically decorated. I had a good experience with my family.
Shower in the bathroom had broken door.
from Camberley UK, stayed on November 27, 2007
"this hotel is well situated from princes street and waverley station 10 min uphill walk. It is also near various pubs. Some late returning guests woke me up but otherwise was fine."
good location
room was small even for solo traveller.
stayed on June 26, 2007
located within easy reach of edinburgh city centre, easy access for transport. Friendly staff, everything available for the business traveller
Could have done with dusting! Television faulty, breakfast served too late.
stayed on May 3, 2007
"on-suite very unclean toilet not flushed after previous occupier,plug in wash basin broken,shower too dirty to use.Manager not available until next morning when I asked for the room to be cleaned.Received an apology and a reduction on my bill."
pleasant dining room, good breakfast menu and food well cooked
very small single room,very unclean, uncomfortable bed
from Bristol United Kingdom;UK, stayed on November 30, 2006
"we thought it very poor value for money - the only thing going for it was the location."
not much, to be honest. The breakfast was good, and the guy who looked after the hotel in the mornings was cheerful and helpful.
Noisy. No proper curtains to keep the light out. No toiletries provided except small soap. Television permanently on in breakfast room. Sheets too small, and polythene between sheet and mattress - desperately uncomfortable. Very noisy bathroom fan.
stayed on September 6, 2006
clean bathroom and room, duty manager very nice
no alarm clocks and wake up means, first night the shower stall could not close, second time, initially was unable to register at 7:45 pm, first night no one could give me information on buses or getting back to main part of town
stayed on August 29, 2006
"On the whole we enjoyed our stay but I was greatful it was only for the one night. My family were not duly concerned about the poor level of cleanliness but I was."
it's convenience, spacious room, good food
poor level of cleanliness, the room fittings were tired but clean, my main problem was the amount of dust from the plant and towel rail in the bathroom to the skirting boards in the bed room, plus the fact that a used shower gel packet was left in the shower
from Havant United Kingdom;UK, stayed on August 26, 2006
"overall a good location for stay in city but cost of room was not reflected in the standard of house keeping, with poor electrical wiring and a broken plug socket in room."
it was relitivly close to centre of city with a good breakfast and service
poor standard of cleanlyness for the cost of room noisy location with single glassed windows
stayed on August 21, 2006
"We had a very pleasant stay at Relax Guest House. The proprietor and staff were helpful and the accomodation was very comfortable, a lovely double room at the rear of the property on the top floor. We would definitely consider visiting again."
Location and ease of access to City centre.
There were a number of very minor faults with the room:- top hinge coming off door, one saucer, two light bulbs not working, no spare toilet roll, no remote control to tv.
stayed on August 17, 2006
staff were very friendly
stayed on August 8, 2006
"I was very happy with all aspects of my stay, the staff were friendly & helpful, the rooms were adequate and clean. A good location for the city centre. I would definatley return to this B&B. Even though there is a stairlift, I don't think it would be suitable for disabled customers."
FRIENDLY, CLEAN, GOOD LOCATION.
stayed on July 9, 2006
"Initial imipression on entering the hotel is poor with view straight into kitchen. Artificial flowers in hall are not attractive. The good display of leaflets in the lobby was let down by a very unattractive cabinet. Some sort of reception area would have been nice. Seats in dining room are heavy and very uncomfortable. Accessories in dining room are cluttered and silver ware was not polished. Although the ceramic ware in the bathrooms was clean the skirting,shelving and plastic flowers were very dusty and had obviously not been cleaned for quite a while. My elderly Mother had problems with the pop-up waste which would not pop-up. She also could not turn the shower control. The stair lift was useful for her but when it stayed at the top of the stairs, it made the top few stairs very difficult to negotiate on the inside of the corner of the stairway. A second handrail on the right hand side would have been useful- it appeared to have been taken away. Having the TV on at breakfast was unnecessary in my view. Packs of Flora as well as butter would have been nice and artifical sweetners on the table. Choice of cereals and juices was good. Secondary double glazing on front bedroom windows might cut down the noise of the cobbles which woke one up at 5.0 am onwards."
Good facilities in bathroom - heated towel rail, mat, soaps, hot shower etc
Sheets and plastic cover on bed did not fit and came adrift. Bed hard. Bedside lights too low to read by.
from Hillingdon United Kingdom;UK, stayed on July 31, 2006
comfortable, well decorated room, close to Princes Street, excellent breakfast.
Shower door broken, bathroom extractor fan noisy for an hour after turned off
from Alness United Kingdom;UK, stayed on July 12, 2006
"Very enjoyable and relaxing."
Relaxing and informal. Very helpful staff. Quiet and cool room when temperature outside was 25+. Chair lift very helpful for mother.
Rather cramped shower room but adequate.
from Helsinki Finland;FI stayed on July 12, 2006
Breakfast Good connections to city center
No elevator !
stayed on June 14, 2006
"It is a quiet area but you can walk to the city centre, so it is perfect for travellers, however if you are with old people or young children, it would be bit far to walk. Even if you use taxi, it won't expensive though. There are many restuarants and cafe around this area as well. There is one of the best fish and chips in Scotland near the hotel!"
Staff were very friendly, helpful and kind.
An electric kettle was not working and kind of dirty.
stayed on June 7, 2006
"We enjoyed our stay at the Relax guest house. The location was just right on a quiet street close to several bus stops. The man who cooked and served us breakfast was very friendly and helpful. He gave us several good tips on getting around Edinburgh."
Good location.
bathroom could have been cleaner, also it was cold during our stay and we couldn't turn the heat on during the day.
from Exeter United Kingdom;UK, stayed on May 16, 2006
"Excellent location for sightseeing in central Edinburgh, Botanic Gardens and Ocean Terminal also nice and quiet. Well-decorated comfortable rooms. Breakfast service very slow and general cleanliness of room/hallway poor to adequate."
Nice size room, well furnished and all facilities necessary in room. Excellent location.
Very disappointed with the cleanliness, whilst towels were changed daily, the carpet was not vacuumed or the shower, loo and washbasin cleaned during the our 5 day stay and neither was brilliant to start with.
from Witham United Kingdom;UK, stayed on May 12, 2006
"I stayed in one of the family rooms with my two teenage daughters and we found the Relax Guest House to be friendly and well placed for getting into the city centre. It is situated in a fairly quiet area, so we weren't disturbed by noise at night."
The owner was extremely helpful with advice regarding local transport and sightseeing.
It is quite a steep uphill climb into the city centre, but local transport is very reasonable and frequent.
stayed on April 26, 2006
"Looked very clean, room was well presented. Not a huge selection of beakfast food, but what was served was tasty. Helpful staff, in deciding what to see first and what could be avoided. Only down side for the hotel is the actual location. It's at the bottom of a steep hill. So to walk to the attractions, it can be a long trek up hill for about a half a mile. Better to take a taxi from the rank very close, and pay the "
Clean, Decor, Location to attractions, pleasent and helpful staff.
No bath, just a shower room. So not a big failing, but after a long day on your feet a bath would have been nice.
stayed on April 24, 2006
"Although the house is lovely and the rooms pretty the ensuite was small containing only a shower no Bath. The satellite tv is only available in the lounge no choice of channels in the room. The bed was very uncomfortable as the sheets were too small and there was a plastic undersheet which was not completely covered making the bed hot and sticky. It was a convenient location 20 mins uphill walk to Princes St Gdns. There is no parking and you can only leave your car in the pay and display for 4 hours during the day although it is free after 5.30pm"
good breakfasts and excellent location
plastic sheets and top sheets that were too small for the very uncomfortable bed. Also rooms available at
stayed on April 24, 2006
cleanliness,friendy staff,nice relaxed atmosphere
no dislikes
Edinburgh Hotel Reviews & Booking 0.5m
Peebles Hotel Reviews & Booking 21.3m
Falkirk Hotel Reviews & Booking 22.5m
Hotels near Royal Botanic Garden 0.4m
Hotels near Georgian House 0.7m
Hotels near Edinburgh Waverley Railway Station 0.8m
Hotels near Royal Mile - Edinburgh 0.9m
Relax Guest House - T:0131 556 1433
Edinburgh University Film Society - 1.2m T: 0131 557 0436
Dominion Cinema - 2.1m T: 0131 447 2660
Prestonfield Golf Club - 2.1m T: 0131 667 8597
Duddingston Golf Club - 2.7m T: 0131 661 1005
"Arrangements were a little 'flexible' at times, but still a more personal experience than staying in a hotel."