Guest Reviews of Holiday Inn Express Edinburgh City Centre

"very nice"

i had no bad points at all it was well located we where near to everything staff where all helpfull and the hotel itself was very nice

"will use hotel again if need be and use this site again for any other designation."

i didnt expect the hotel to be as nice as it was and was def value for money, he didnt think that we would have got the breakfast as well. also got a surprise as how close to the playhouse it was which was my purpose for my stay. we just waited till the last minute before we went over the road. extremely happy with stay. wish we could have stayed longer.

"WOULD STAY AGAIN"

PLEASANT STAFF AND EXCELLENT LOCATION

"good standard of hotel well situated and good value for money"

very helpful staff

"We had cancelled the first night of our original 2 night stay however whenwe checked in noone could find our reservation as we had arrived a day later than originally booked. No apology made for the error although it was sorted out with very little fuss. Reservation/bar staff, all foreign spoke, very good English as I was concerned that they would not understand what the problem actually was."

Central,

"I can't remember seeing any information on booking about the fact that there was no restaurant, probably I assumed that as they served breakfast, there would be one. But anyway, there were plenty good-value restaurants very near. For an overnight or possibly weekend stay the room was fine, but if you were to stay a week the lack of drawers, good wardrobe facilities etc woul;d be a bit of a problem."

Very modern adaptation of traditional Edinburgh building. Shower-room particularly intriguing - space-saving but room for toilet-bags etc. Also all-tiled and very clean.

"Large room and very comfortable. First floor rooms are at street level, so very convenient. Good city location"

location was good

I think for the cost of the stay a cooked breakfast in the morning would have been nice.Although i do understand it states a continental breakfast.

Clean, tidy and central

Kettle didn't work

Clean hotel, comfortable bed, decent facilities

Pricey for the standard of accomadation, expensive parking

VERY CLEAN. LOVELY CONTINENTAL BREAKFAST. PERFECT LOCATION WITHIN SHORT WALKING DISTANCE OF PRINCESS STREET.

"The standard generally met that expected of this hotel group, however,one chair in a double room at this price and no small table even to take breakfast which guests were welcome to do would appear to somewhat diminish the enjoyment of the stay"

Proximity of hotel to city centre and travel facilities

lack of sufficient furnishings in room

"Suffice to say that I would return to this hotel again and yes,I would recommend it to my friends."

Like all the other Express by Holiday Inns I have stayed in this hotel was very good value for money ,centrally located and had a high standard of cleanliness.

Unfortunately our room was situated to the front of the hotel and while the second layer of glazing completely shut out the noise from the busy street below while it was closed it also shut of our air supply. The room didnt have air conditioning and while there was a fan it was faulty and failed to ventilate the room . We were blessed with glorious weather during our stay in Edinburgh , daily temps of 22degrees and nightly temps of a similar degree. We complained to Reception but the fan still didnt work.

"Check-in process was fairly slow and registartion cad had not been prepared for my arrival. However, I was allowed to check-in early as opposed to just leave my bags which was a nice guesture!! More information on the evening meals would have been better as I was under the impression that an evening meal would have been available. The only thing that was available was bar snacks which were served between 7:30pm and 9:00pm which was too late for my needs. Having said this the hotel is located very close to quite a few restaurants which were nice and reasonably priced! All in all the room was as advertised and the hotel was ideally placed for the playhouse theatre which was my main reason for using this hotel."

Bed was comfy and the bathroom was very clean.

Bathroom was quite small and cramped when 2 people using it at the same time. When checking out the receptionist did not process the pament as a completetion of the authorisation on check-in which delayed things as the card declined due to the hotel trying to take 2 payments.

"As we were only there one night it is quite hard to judge the hotel, the breafast was nice, the room was fine but felt a bit small, the only minus that i can see was there was a funny smell in the room, i wasn,t sure if we were underneath the kitchens or near an indian take away but we were on the ground floor. As we were only there for one night it was okay to put up with but if i had been there any longer i would have asked to change rooms."

i liked the locations of the hotel, it was a perfect location for the theatre

i dislike the indian takeaway smell or it may have just been a spicy smell that seemed to be hanging in the room.

"No real problems. The accommodation is basic but clean, and the breakfast is adqeuate."

Central

Car parking availability

"v.good"

cenntrallocation

parking facilities

"VERY ENJOYABLE"

LOCATION

WARDROBE SPACE

"We returned to the hotel late in the evening to find you use your door key to access the hotel door to the foyer. Good security! There are plenty of restaurants and take-aways nearby. Also very central for Princess Street shopping. Breakfast is in the dining room only and was well catered even at 9.20 a.m. when it finished at 9.30! Staff were friendly and efficient. We had never booked via the internet before and were very pleased to find we were expected! Check-out was straight forward and efficient. Everything went smoothly, everything we needed was provided in a straight forward manner with no fuss."

Spacious, clean, well equipped, good shower, comfortable bed, breakfast well catered

The hot drinks machine protrudes over the self-serve tray rails so when you slide the tray along the rails past that section your drinks get knocked over!!!

Clean, comfortable and very convenient for what we neede for a short stay.

Provide shampoo.

"Approachable, helpful staff."

"The hotel was very convenient, well-priced and had all of the amenities we were looking for. The breakfast bar was a bit crowded and unorganized, but the food was good."

It was very clean and bright. All amenities provided.

Breakfast bar was unorganized.

"Internet access is absurdly expensive. I know it's the same rate as other Edinburgh hotels, but £15 a night is too high - it's much cheaper to use dial-up. I can get nearly a month of broadband internet access for that price at home. You would make more money on the service if you brought it down to US prices $10 a night. In fact many US hotels now include broadband access in the price, and this is a significant factor when I choose a hotel."

"Hotel suited my daughter and I for our 3 night stay. Missed a cooked breakfast - something we do not have at home but enjoy when we are staying in a Hotel."

Location very good as it is close to the main attractions of the City

Bar lacks some feeling ie lack of atmosphere in the evening. Only one pillow!

"your staff make me feel I got a good experience from there"

not so expesive, easy toget information about hotel ex. direction,walk distance,roomrate, and also easy check in, good environment, happy staff with not too strict because we come for holiday.

now is fine

"The hotel was in an excellent position in the City Centre near to all amenities and good restaurants. Good hotel and good value for money, especially for families."

Excellent location in the City. Bright and modern hotel.

Great location!!

"Would be beneficial to have a better idea of the location and sites and services shopping, restaurants, etc. that are close by. It is difficult to book different room set-ups twin or single beds at the same time when booking on line."

Location was excellentconvenient being close to bus station. Rooms were clean and comfortable. Check-in staff were very helpful and efficient.

Breakfast buffet could be improved with more hot foods.

"Good hotel for the traveller on public transport or someone who wishes base in city centre"

convenient location

Breakfast area could be better organised

Good clean hotel in a central location.

It took over 20 minutes to check out as there were only 2 staff & they had to take a credit card.

"As above, I was appalled that I could not place a drink from the bar on my bill. More impotantly I could not make an urgent phone call. I was advised that as a pre-paying customer I could not do this. If I had known of the mis-trust that you have in your potential clients I would not have used the hotel and have no intention of using your company again as a result. Surely a cash paying customer is more trusted than someone with a credit card in todays fraud-ridden society. Shocking policy to adopt. Also, the self-serve breakfast routine was a shambles, no trays/cutlery etc, with very few staff to put it right."

Location

Unable to make phone call or have drink billed to room as pre-paying customer

"Checkout was very busy with only one member of staff on the desk. Which meant a long wait. However this was the only fault I could find with the hotel. Very good overall."

Clean and pleasent hotel with helpfull staff