The comments in these reviews are from previous guests who stayed at Best Western The Wiltshire and subsequently completed a customer review questionnaire. Any opinions expressed in these reviews are those of the guests and not of the owner of this website or booking network.
| 90% | Check-in process |
| 80% | Your room |
| 80% | Working order of facilities / equipment |
| 90% | Order and cleanliness of the hotel |
| 90% | Performance of staff |
| 80% | Overall experience |
| 90% | Overall value for money |
stayed on June 6, 2010
from Sevenoaks UK, stayed on February 9, 2010
"The rooms are very modern and have everything you might need"
The bed was very comfortable.
The temp. control for the taps and shower were not very efficient. The breakfast was very poor. Eggs hard, fried bread rubbery and none of it very hot.
stayed on January 19, 2010
"Highly reccommended"
The staff were extremely helpful and the hotel was exactly what I had hoped it would be
from Cardiff UK, stayed on August 25, 2009
"a very nice hotel in a lovely setting, hopefully staffing problem on morning after our stay was a one-off"
Pleasant surroundings, modern building with good facilities, excellent leisure facilities
a staff shortage on the morning after our stay badly affected service at breakfast and caused queues to check out
stayed on August 19, 2009
"enjoyed our stay very much"
helpful staff, pleasant atmosphere, lovely quiet area but lots going on in the venue
from Birmingham UK, stayed on August 11, 2009
Value - usually pay more for a hotel of this standard. Excellent leisure facilities. Good standard of room. Cute and sometimes telepathic waiters.
Felt like a members' club - which it is. Good food, but slightly overpriced. Service in the restaurant slightly lacking.
from Fareham UK, stayed on May 29, 2009
1 No bottled water in room. 2 Upon booking in we found the room had faulty toilet which was constantly running water - very loud. Staff could not move us at the time as they had no access to computer which meant that we had to move room at 11.30pm having got back from party which was an inconvenience.
from Bournemouth UK, stayed on May 13, 2009
"A truly first class experience with excellent facilities in a superb position with magnificent views and surroundings."
All good or better
from Bedford UK, stayed on May 12, 2009
"Well located for our needs even if we did get lost in the local lanes. Freindly staff & excelent evening meal in resteraunt"
Excellent standard as you'd expect from GW & a golf-resort type hotel. Pleasant views out across the golf-course & local countryside
Lack of an earlier breakfast option, a pre-prepared continetal breakfast would have surficed. Had I paid "top dollar" I would certainly have complained but had we free meals available later at event we were attending
stayed on May 12, 2009
Friendly staff. Pleasant location. Breakfast was very good. Swimming pool a plus.
Restaurant unavailable until after 8pm due to Golfing parties. Too late for us to eat, so we went out for dinner.
from Haverfordwest UK, stayed on April 22, 2009
"excellent want to come back soon many many thanks to everyone"
please give special thanks to the bar staff who were on duty the night of the 18th of april.it was a pleasure to be in there co.
from Southampton UK, stayed on April 17, 2009
"Food generally good, hotel quiet.Staff seemed very busy at lunch times/ evenings when trying to cope on own at reception and in the bar Bank holiday Monday"
Staff v helpful Golf club and health/fitness facilities Service in restaurant Breakfast particularly the sausages.
Moved rooms due to faulty toilet, light bulb broken
from Wolverhampton UK, stayed on March 23, 2009
"Friendly staff,lovely surroundings and a very comfortable nights stay,good choice of food,facilities a must to use,will definately stay again"
beautiful surroundings,excellent service from staff,close proximity to relative,good choice for breakfast,facilities good.
bar expensive
stayed on February 3, 2009
"Comfortable & convenient. Thank you!"
Clean & comfortable - apart from the dead spider on the curtain rail! Gluten free food was available - very nice bread! The food was generally very good. Free use of pool was also good.
stayed on January 15, 2009
"OK but have stayed in much better 3 star hotels with Best Western"
Polite staff and plenty of towels!
Breakfast plentiful BUT swimming in grease-coffee cold and very weak. Bedroom window very draughty with wind blasting in.
from Ipswich UK, stayed on December 17, 2008
"Second visit - will definitely come again/"
Excellent value for money, breakfast was extremely good.
from Trowbridge UK, stayed on December 9, 2008
"Very good, would reccomend"
Lovely views, helpful staff, good facilicies pool, steam room sauna and hot tub and the breakfast was great
To use the gym costs an extra £5pp per day and the gym is quite out of date. We paid the extra but then wished we hadnt and knowing we had spent £10 on passes that were not worth it annoyed us and spoilt the stay. Gym should be free for guests
from Grantham UK, stayed on December 5, 2008
"Overall a pleasant quiet place to stay."
All facilities contained in one building, with limited use of the sports facilities.
Breakfast can be slow if there are a number of guests as there is only one waiter/waitress. Magnetic key to door needed resetting everyday as they are 'susceptable' to being erased by mobile phone. First time this has happened to me in over 10 years of staying in hotels, and 10 stays in this hotel. At best this is an inconvienance, at worst a struggle when you are on the top floor and have to return to reception carrying all your bags back down.
from Lowestoft UK, stayed on November 13, 2008
"Very clean and efficient"
Leisure Facilities
stayed on November 11, 2008
"Perfect!"
Excellent service. Great staff. Very positive experience
stayed on October 29, 2008
"good stay.pleasant and helpful staff."
stayed on October 26, 2008
"It would seem a good idea when two people have booked a room, that you have two lots of towels so you do not have to ask for extra, we took with us when we chnaged rooms the towels that where still dry."
The hotel was very clean and the staff helpful and friendly
First room we had a leak in the wash basin my husband sustained wet feet and we used the towels to mop up the floor. We where moved to a new room. Unfortunately we had asked for an early morning call, which did not get transferred when we moved rooms. Although not late for our next appointment it was a bit rushed.
stayed on October 18, 2008
Great sausages for breakfast
from Ilford UK, stayed on October 13, 2008
"Adequate and very good value"
Should have had two large towels in room instead of one. This was, however, rectified on my request. Internet passwords were not given to us on arrival. We had to subsequently ask.
from Dorking UK, stayed on October 4, 2008
Breakfast super Staff performed well, friendly and efficient
Towels - sparse and old TV not enough channels - poor reception Shower weak and leaky Bath chipped
from Leicester UK, stayed on September 7, 2008
"Excellent."
Excellent food, excellent room and very peaceful.
from St austell UK, stayed on August 31, 2008
"Great shame it was spoilt by the reataurant experience!"
facilities excellent
whole stay was marred by thr food. was only given menu with choice of two dished for each course. I had lasagne which was ok but unfortunately I was quite poorly in the night and spent most of the night in the bathroom! Consequently didn't try breakfast!
from Ipswich UK, stayed on August 19, 2008
"Will come back. Visit Wales every 6-8 weeks and stay overnight on return usually at Express by Holiday Inn Swindon."
Excellent breakfast, first time visit will definitely return again.
Booked on line - receptionist unable to find booking, fortunately room was available. She was helpful and apologised.
from Swanage UK, stayed on July 29, 2008
"Breakfast no one appeared in charge.To arrange toast I had to leave my table & ask for some likewise with butter I had leave my seat---- no one offered us tea or coffee & we ended up going to the bar in the corner of the restaurant "
Swimming pool very good
we booked a double room confirmed 26/04/2008room allocated was a twin with disabled facilities. Our stay was severely interrupted by the noise from a room above where we understand a hen party was in progress,very disrupted night.
from Sevenoaks UK, stayed on July 21, 2008
"Very Good"
Leisure facilities very good. Room and breakfast also first class
was basin in bathroom too small
stayed on May 15, 2008
"The Hotel was good friendly staff. Breakfast was not so good food seemed warmed up or microwaved"
Very quiet setting,parking good lovely area
The room was quite hot
from Coise saint jean pied gauthier FR stayed on May 6, 2008
"Good location and friendly staff"
Standard room, nothing special but ok.
stayed on May 3, 2008
"good"
clean
no free internet. Unacceptable in today's business world. Cost of internet to hotel is negligable, just profiteering to charge for it
from Thurlton,norwich UK, stayed on April 22, 2008
Classy and everything worked well. Good staff.
stayed on April 10, 2008
Pool facilities were good, room clean
stayed on March 29, 2008
"We chose the hotel for the swimming pool and it was great. There were even toys for kids. The staff was very nice to send us back our son's soft toy we forgot in the bedroom."
Swimming pool, B&B Buffet and Full English breakfast formule, Cheap children menu at the restaurant.
TV reception and limited number of channels
from West midlands UK, stayed on March 27, 2008
"Excellent would deff stay there again"
Friendly staff as well as effecient and clean.
from Leicester UK, stayed on February 27, 2008
"very friendly staff, clean hotel, good facilities for disabled including wheelchair friendly room."
ecellent disabled facilities
nothing
from Morden UK, stayed on January 30, 2008
Clean, comfortable and quiet location.
from Westbury UK, stayed on January 16, 2008
The bed was comfortable which is hard to find in a Hotel Room. Lovely hot shower and clean bathroom. The pool was nice and the Spa facilities. The only dissapointing thing was that the Jacuzzi was not working as it was a one night stay we didnt get to use this. Loved the location.
Nothing, all was good. Disapointed in the Jacuzzi not working.
from Winsford UK, stayed on April 2, 2008
"The hotel is of a very good standard and very good value for money."
The Leisure Facilities, Restaurant, The hotel in general.
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Convienent for my work, balanced menu, generally quiet