Guest Reviews of Gateway to Wales Hotel

"Fine. Need to publicise recent change of name or alter website directions from "Gateway" to Days"

None

The heating was not working in the hotel during my stay, I rang down to reception to find out why my room was so cold and was told the system had broken down, there was no spare blankets in my room, it was absolutely freezing during the night, I even had to eat my meals with my coat on in the restaurant because it was so cold in there, the staff wern't bothered about this when I complained.

"Overall we were fairly happy with our over night stay and would stay again."

Our room was clean and comfortable with an excellent shower and a good bed.

Noise from the function room was very disturbing in our room 221 and the terrible smell in the hotel lift on Sunday morning was disgusting but did not have time to wait at reception who were quite busy.There is also some road noise perhaps heavier curtains etc. would help.

"Totally enjoyed the stay and would definately recommendand stay again."

Receptionist's were very very helpful and friendly. Rooms very clean. Just totally enoyed everything about our stay there. it was our parents Golden Wedding Anniversay and the staff couldn't do enough for us. Would definately stay there again. Lovely place.

There wasn't any.

"I would use the hotel again, I paid a rate of £58.00 pn and overall it was VFM when you compare to a travel inn for example.Only for a bed though I wouldn't recomend if I were on holiday or looking for something special."

Good facilities like the pool etc considering the price of the hotel rooms. Evening meals I ate were very nice.

I would advise you make sure you have the B & B rate as breakfast was charged as an extra and at £10.00 is over priced! It is by an M rd so ask for a room on the other side of the Hotel is this is a problem for you. It didn't bother me much at all as I just kept window closed but if it was a warm day it might be too much to stand.

"Good-I'd recommend it and go again."

Really clean room, nice to have leisure facilities, very modern decor downstairs. Claire, the receptionist, was BRILLIANT!

Disappointed that breakfast was not included in price-this was not made clear when booking.

"Once I had found the place, I was happy. Continental Breakfast is expensive so I went elsewhere."

Helpful staff - I was moved from one room where the bathroom fan was permanently on and noisy.

Noisy fan in bathroom - see above. Difficult to navigate to - the road system seems to have been changed recently.

"excellent from start to finish"

leisure facilities, good, service

Great staff and breakfast

Rooms small and next to a motorway

"OK, food was poor, no cooked breakfast so they wanted to charge me 7.95 for toast and a pot of tea. When I complained the manager agreed it was rubbish but done nothing for me. I complained when checking out and was told it was unusal for hotels to have cooked breakfasts! Its cheap so maybe I should have paid more. "

clean

breakfast, room temperature, food

"Good."

Clean. Good facilities.

Service in restaurant very slow on Saturday. Breakfast menu poor. Dont expectto pay £9 for a bacon sandwich.

"Excelent"

Good clean facilities and efficient and friendly service form staff

"Brilliant relaxing and a great atmosphere - we have recommended it to local friends and family for when they have visitors"

The staff were extremely helpful - Although there was a New year Party going on our room was still quiet, this is amasing for this type of hotel - Premier lodges similar to this are not as well soundproofed - great

The handle fell off our bathroom door, it took us a while to realise where tea and coffee facilities were

"Enjoyed all aspects of this hotel, gym and pool included and would stay there again."

Excellent value for money. Nice clean hotel and rooms. Staff were very friendly.

"Comfortable stop-over and friendly staff. No time to explore food or leisure facilities tis time out."

Excellent soft fluffy towels

No facecloths

"My son said the facilities were excellent."

I booked the hotel for my son & girlfriend. They had a wonderful time and said they would like to return someday. everything they wanted and more was supplied by the hotel and the staff were courteous and pleasant, nothing was too much trouble.

no bad points except they would have liked to stay longer.

room was clean and well supplied.

breakfast over priced

"I had an ajoining room and the you could hear every movement in the room, sound proofing would have improved the stay."

staff friendly. decor lovely

room service food was bad

"Adequate."

Easy Booking and Check-in - nice and informal.

Room cold - Radiator was not working. Woke in the night very cold. Instructions in room poor

I didn't like the fact that I couldn't pay for my stay when I arrived. I had to put a reserve amount on my credit card for

"Very good budget hotel"

Good value for money, use of good leisure facilities

Location

Bedroom good but could do with some drawer space

"A pleasant experience which will be repeated in the future. Would certainly recommend to family and friends."

Pleasant, comfortable room & bed. Excellent bathroom and shower plus womderful biscuits.

Clean rooms good leisure facilities

no family room would have liked to take family

Modern up to date & spacious

"A nice relaxing comfortable break. Staff were really helpful and friendly. Hotel is clean and tidy and easy to find. It is ideally placed for visiting Chester & the Zoo. I can definitely reccomend the House Rioja."

Friendly, helpful staff. Nothing too much trouble. Good food. Comfortable surroundings.

clean and warm

nothing dispite building work being carried out

"Satisfied. Very satisfied - so long as clothes turn up soon."

Friendly, helpful staff. Room newly refurbished, clean and comfortable. Bed comfortable and slept well. Dinner in Hotel's Restaurant very good value; menu quite varied. Can thoroughly recommend Chef's "Cullen Skink". We would have enjoyed the pool, sauna, steam-room and gym - if we'd had the time!

Unnecessary TV in the restaurant spoiled atmosphere particularly as it was playing something like MTV all evening. Hotel is on a busy road so there is always some road noise even when not overlooking road if you need to keep window open - as we did on this warmest night of the year. We accidentally left some clothing behind and there was a bit of lack of initiative in restoring it to us. It still hasn't arrived!

"Good"

Nicki Didn't have surname on her badge - great book in service Sunday afternoon

"I think that potentially you have a good hotel and restaurant but the refurbishment needs to be completed and the hotel looked at from a business persons point of view. I would use it again but would need assurances that the above comments had been addressed"

Staff friendly but unable to help with TV

Initial room I was given was next to a dual carriageway. The receptionist was very helpful and moved me quickly to a quiet room at the back. The TV didn't work well despite someone trying to retune it I was left with a very poor quality one channel only. The restaurant was pleasant the food choice was fair - I didn't expect to pay extra for potatoes and vegetables - who is just going to order a chicken breast? A reasonably priced main all of a sudden became pricey i.e an additional

"Good, much improved decor although you can only get bbc channels on the TV if in digital"

Much improved on my last stay at this hotel

The pump noise from the swimming pool is still annoying in the upper rooms

"The hotel is undergoing refurbishement, can imagine it will be much fresher once done as has seen better days, wallpaper peeling, hole in restaurant ceiling, ironing board in room not securely fastened to wall. Would have liked to know that the hotel was under refurbishment before booking."

food was great, staff very helpful and friendly, quiet non smoking room

view from window was of a fly tipping site.

"As usual the Welsh hospitality is second to none. Very nice hotel, food very good and the staff very friendly. Highly recommended."

no complaints.

New bathroom and good shower

Bar and restaurant need updated

"The heating was out all weekend, there was no contingancy ie. extra blankets free standing electric radiators etc. The offer of a free drink or complimentary breakfast or a discount would have gone a long way to improve customer relations. I Understand a breakdown is a dificult situation but more could have been done to keep paying customers happy."

The hotel was conveinent for where we were visiting.

The bathroom was in a poor state, there was no heating and we were not informed of the difference on breakfast times from the weekend to weekdays.

Excellent WiFi connection free of charge

"The room itself was spotless, and had obviously been recently redecorated. Everything worked, and the free wi-fi was brilliant as I'd arrived mid-afternoon to get some paperwork done. The only let-down was the eating arrangements - There were no bar snacks available, only a very limited and pricey set restaurant menu. The meal I ordered was disappointing and bizarre - chips in a pint pot????? Whose brainwave was that?. On the whole a very nice place, and I would certainly stay again, but would give the restaurant a miss."

Room clean, comfortable and well appointed, free wi-fi

Choice and quality of food disappointing

Good TV reception plus Coffee making facility

Found the heating a bit too hot in bedroom and it would be nice to allocate some bedrooms that you can smoke in as many other hotels now do! It would have bedrooms should be able to be smoked in

"Good stay, very convienient location for North Wales Chester/ Liverpool"

Good value,friendly staff, good bar and leisure facilities, would certainly recommend.

The surroundings, adjacent empty plot

"o k will book again"

shower did not work properly

gym inc. sauna

reception staff