Guest Reviews of Doubletree by Hilton Chester (formerly Hoole Hall Hotel Country Club)

"pleasant"

staff were very pleasant and obliging

billing system a bit off the mark, early in the morning my bill arrived but in instead of just my bill i got two bills both in my name which was a little concerning until i spoke to the receptionist who sorted it out, but it nead not have happened

"wonderful stay."

excellent food.nice quiet room .courteous and attentive staff.

room not serviced until after 4pm.

"Very pleasant could have stayed much longer with access to hot water!"

staff were great, room was good, food was good

The most outstanding thing about this was the lack of hotwater obtainable in bath/shower. Having run only 'Hot' water into the bath itwas found to be lukewarm and using the waste bin we filled it from the hot supply in the handbasin.

"Excellent stay stayed 6 weeks ago for 3 nights also, & will certainly return for our next visit to Chester."

Superb refurb. from when it was Hoole Hall. Love the matress toppers! Quality all round for this grade of hotel. Extremely helpful & friendly staff. Nothing too much for them.

Fittings falling off in en-suite. Will be interesting to see standard of ongoing maintainence as hotel gets more 'used'. We hope they keep the standard up.

"After the hicup over the bed was sorted our stay was very pleasurable we would recommend this hotel."

Good room. We found the staff helpful and polite. The grounds were very nice. Hotel was idealy placed for our needs

It's a good walk from car park to entrance. On arrival we have to wait while our bed was changed rfom twin to what we order, an executive.

"Thoroughly enjoyable stay, would book into Doubletree hotels again without hesitation"

Excellent standard room, nice touches such as freshly baked cookies on arrival. Overall, was one of the best hotels we have stayed in.

very clean and staff were always polite and helpful. Also close to town centre

"Perfect all round"

Excellent friendly & helpful staff without being too "in your face". Awesome hotel in lovely grounds

Can't think of any

"Excellent, we were at the hotel for a wedding, great for getting ready before & perfect at the end of the night. Did not book breakfast as we had to leave early, but had an excellent light lunch in the bar."

Most comfortable bed ever! Lovely room, very helpful staff.

"FIRST CLASS WILL DEFINITELY RETURN"

ALL GOOD POINTS BREAKFAST EXCELLENT

"Very short stay but most enjoyable, one of nicest rooms I have ever stayed in & will definetely visit again - forthcoming leisure facilities will only add to it's appeal"

* Fantastic facilities, family room very spacious * Extremely friendly, helpful staff

Excellent hotel Very friendly helpful staff although it was grand national day and the member of staff who showed us to our room was from Liverpool and could not give me any tips - only kidding but we had a laugh about it though and he made us feel welcome. Great value and if the price stays the same we will come again. If you offer the same price for the room without the spa that would be great. location ideal

Cookie was a lovely touch on arrival!

"Looks great on the surface but disapponting that I had internet and electrics not working in 2 different rooms."

Lovely hotel with really nice rooms - will be great when all the refurb has finished.

The internet connection did not work in the room I checked into. I had to change rooms and although the internet did work there was no power at the desk points

"bar the beig woken up by the workmen and the water in the room not being so warm overall was a nice and pleasent hotel and would return."

location for what we needed

work on site, wasnt told about this before booking, due to thi was woken at 8am.

"EXCELLENT"

"OK apart from car park shambles. Restaurant was very expensive."

Car parking was restricted due to roadworks. As a result I had to park some distance away from reception. There were no signs to assist in finding reception from the temporary car park so I wandered around in the rain!

"Its a brand New Hilton Hotel so its going to be good. Stayed their on first night of changeover."

"Excellent hotel. We hope to return on future visits to the UK. The rooms were well priced and I hope they remain as well priced on the completion of the new spa."

Lovely rooms. Great bar and restaurant with knowledgable staff.

None. There was building work in process but in no way interfered with our stay.

Easy to find welcome on arrival was excellent

"Wonderful but too short."

Can't pick one good point as everything was perfect. I booked this for 3 couples including myself and the feedback I have had has been excellent. Comments such as Room - Excellent, Restaurant Excellent and the Breakfast - Excellent.

We had to leave and would love to have stayed longer

"Super will stay again and reccomend to anyone the staff where very friendly and the porter cudnt help enuff amazing staff"

no faults staff excellent

"very enjoyable"

excellent service and great facilities

"I was a guest at Mrs Brown's Birthday Dinner, in a beautiful room on the first floor. Excellent food and service. It was leisurely and not rushed. "

The food was excellent. It was imaginative and beautifully presented.Staff were helpful and pleasant. They produced an AA Route Planner for the next part of my journey.

I would have appreciated help with carrying my suitcase out to the car. I am 76 yrs old. On my 2nd trip to the car they helped at my request, very pleasantly.

everything at the hotel was great. room where great.

was very disappionted on the first night as a group of men where very loud and they blamed me and frieds for the noice as the had got the worng room, but knocked twice and threatened us with the police. that was very disappointing. they did a apologise for their mistake.

"we have a very active 1 year old and there were no high chairs available in the dining area. we had breakfast and found it to be badly cooked and the ingredients seemed to be of poor quality. The black pudding was inedible and the sausages overcooked. it put us off eating in the restaurant. However the hotel and staff overall were excellent"

very smart, lovely bed, good facilities in room

Building work. Very noisy first thing in the morning.

"A thoroughly enjoyable stay at very good value."

Although the hotel is currently being refurbished this did not detract from our stay. The staff were excellent.

Excellent check-in staff, rooms adequate, location good for Chester and motorway network -

Shower needs improving

"good position of hotel in lovely grounds and only about 2 miles from the centre of Chester. Even though there was a coach party staying at Hoole Hall it did not affect the service from the staff."

very friendly staff.clean room. food was good

"THE HOTEL WAS SET IN LOVELY GROUNDS WAS VERY CLEAN AND TIDY, STAFF WHERE REALLY FRIENDLY AND TOLD US WHAT PUBS AND CLUBS TO GO TO, ORDERED US TAXI'S. WE ALSO RANG US AT 2PM BECAUSE THE TOILET WAS NOT WORKING AND SOMEONE WAS UP WITHIN 10 MINS TO LOOK AT IT, THERE WAS NOTHING THAT COULD BE DONE AND NO OTHER ROOM FOR US TO GO IN BUT WE DID RECEIVE "

rooms where spacious and clean

the toilet didnt work

"the view"

the room had no sunshine as it looked out at the back onto some trees close by.

"The price reflects the age of the hotel I guess, however the staff attitude was a little poor chatting to friend on telephone when I arrived, continued conversation during check in including moaning about the fact the hotel was busy!, unable to accept Amex, moaning about hotel's own credit card system - basically unprofessional."

it was clean and the towels were plentiful and decent, there was plenty of hot water, it was convenient to my work place

very old fashioned, outdated bathrooms and decor, very worn building doors etc, service lift, physical key for room not swipe card, unable to use Amex

Pleasant room on ground floor and no noise of kitchens etc. Also very adequately stocked with coffee making facilities and loo rolls !

Only that it was too warm and we could not seem to turn the radiator down so had to open the window.

"Great hotel. Really lovely staff who were extremely friendly and helpful."

Attitude of the staff. Extremely friendly and helpful.

Bathroom a bit tired.

Good location of hotel, well signed. What you needed was there would have liked more draws for clothes.

Need to redecorate now.

The staff were warm and welcoming at all levels from reception, to houskeeping and bar area. The rooms were clean and warm. Price was competitive. Grounds are really lovely - loved the squirrels hopping around in the garden.