These comments are from previous guests who stayed at Hotel 53 and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 90% | Overall value for money |
from Carlisle UK, stayed on January 28, 2010
stayed on January 20, 2010
"good for overnight stay"
clean room, efficient staff. close to city centre and all attractions, no need to use public transport.
they said the shower was a power shower. there was not much power!. paper thin windows. could hear the clubbers on the street and traffic.
from Eye, suffolk UK, stayed on November 21, 2009
"Very good."
Good and easy to find.
None.
from Southport UK, stayed on November 16, 2009
"enjoyed our visit will visit again"
good location,modern, clean and friendly.
stayed on November 10, 2009
"Overall we had a excellent weekend in York"
Hotel is modern and close to the City Cenre, it is clean and I found the staff freindly, The breakfast is very good.
The only down side is car parking there does not seem enough around the Hotel, there is a local coucil car park but this is also busy since I think since the travel lodge has opened across the road
from Manchester UK, stayed on November 2, 2009
clean & tidy, staff pleasant and helpful
stayed on October 20, 2009
"We had a lovely weekend and apart from this one incident would recommend this hotel"
Mostly very efficient and friendly staff, room very nice, minimalist syle. Very clean.
One member of staff at breakfast time the first morning of our stay was rude and unpleasant
from Chesterfield UK, stayed on October 19, 2009
Our room was above the kitchen, quite noisy
from Sunbury AU stayed on September 19, 2009
One staff member on reception very condescending
from Newark notts UK, stayed on September 15, 2009
"poor and disappointing"
clean tidy
Extremely noisey inside and out! We didn't get any sleep at all, unacceptable! I suggest you state on your website that you accommodate youths and you are located next to a night club! I have stayed in far far better hotels for half the price. I certainly will not be returning or recommending your hotel to anyone!
from Northampton UK, stayed on August 11, 2009
"Staff were pleasant, welcoming and efficient despite checking in a coach load of guests when I arrived. Rooms clean and spacious. Good breakfast with buffet servery. Dinner menu not very exciting but there are scores of bars and restaurants within a short walk."
Easy to find, helpful staff, wi-fi, convenient for city centre.
Daytime parking is expensive - a criticism of York rather than Hotel 53.
stayed on August 4, 2009
"good"
lovely bed and shower facilities.
shame there was no bath and no air conditioning.
stayed on August 3, 2009
"The Hotel room needs a refurb."
Hotel was clean, and the food was good
The layout of the room we had meant that you had to move the furniture to make hot drink, the mirror has been placed in the corner so it cannot be used as a dress mirror.The room was noisy, with sounds being heard from 6.30am onwards.The door handle on the interconnecting room was loose.The lift is slow and no indication whether it is coming, going up/down.
from Sheffield UK, stayed on July 28, 2009
"Will certainly be returning and would recommend it to family and friends"
The hotel is excellent the staff were very helpful and it's in an ideal location for the city centre
Car Parking is in short supply and the car park near the hotel is very expensive
from Clayton-le-moors UK, stayed on June 30, 2009
"Have already re-booked to stay at this hotel again, and would not hesitate to recommend to other people of all ages."
Friendly and helpful staff, excellent location, close to all attractions and amenities, good standard of cleanliness and a great selection of hot and cold food for breakfast.
Late check in time 2.30 although we were fortunate that our room was ready when we arrived at 12.30 pm.
from Worcester UK, stayed on June 2, 2009
"Any improvement on the above points will encourage me to stay again"
Free WI-FI, Cleanliness
Lack of storage space, Only one power socket for entire room [Though there are lot of room to have more sockets for instance near the switch in the bed], Noicy due to extractor fan in the kitchen
stayed on May 30, 2009
"Perfect hotel for city break. Staff helpful. "
Hotel in city centre, short walk to shops, restaurants, bars. Room very clean and comfortable, good value for money.
For longer stays there is little space for clothes if you like to unpack.
from Scunthorpe UK, stayed on May 18, 2009
"good"
One of the best breakfasts I have ever had in a hotel.
Noise from outside kitchens below? Lack of parking and instructions vague on info sheet. Rather expensive.
from Northallerton UK, stayed on May 11, 2009
"will def stay there again and would recomened to anyone asking for a hotel to stay in york"
nice quiet hotel staff very helpfull
from Blandford forum UK, stayed on April 15, 2009
"overall the stay was comfortable and carered for our requirements just thought it was a bit on the expensive side for a one night stay. Maybe breakfast could have been included in that price."
All the staff were very friendly, helpfull, and polite
Havent really got any bad points, just thought the cost of one night stay was expensive and no breakfast included.
from Bradford UK, stayed on April 2, 2009
"very poor, i was exhausted the next day after getting very little sleep, i spoke to the receptionist in the morning and she informed me that it was a common problem!"
excellent booking and very good receptionist who was very helpful. Room service was good and very punctual
I had to ask to move rooms because of the noise from outside, the window was brken and would not close, i asked to move rooms and i was moved to the back of the hotel where i could hear the Airconditioning fans from across the street and people shouting outside, i think that all the windows in the hotel are very low quality and do nto provide adequate sound proofing. I could here exactly what people were talking about as i was trying to sleep for a very important meeting! i got about 4 hours sleep! I will not staying another hotel of your establishmentand neither will any off my staff and we travel around the country a lot!
from Hull UK, stayed on March 17, 2009
"relaxing and enjoyable"
whole expereience was excellent, evening meal in restaurant was lovely.
from Rossendale UK, stayed on February 26, 2009
"A really nice and comfortable place to stay, excellent breakfast menu, really nice and helpful staff."
Really helpful and pleasant staff. good location
We found our shower had no hot water, we reported this to a member of staff who said he would look into it, he did not do this and so the shower was still faulty in the morning. When we reported this in the morning the staff member who attended to our problem was most helpful.
from Lincoln UK, stayed on January 19, 2009
"It was ok...the walk to the city centre is about 10 mins so not the most central location ever."
Room was clean and tidy. Breakfast was good.
Bed was tiny...we are both over 6 ft tall and in every other hotel we've had a bigger bed than that...also a lot of road noise which could have been cut down by thick curtains or better windows. Room just felt a bit like a travel lodge room to be honest and at £79 per night thats more than a travel lodge
stayed on January 21, 2009
"enjoyed every minute."
Nice and modern, very clean and tidy.
Missed my shower hat!!! Would be nice to have a fan in the bathroom.
stayed on December 9, 2008
"excellent"
Central location, nice and clean
stayed on October 28, 2008
"good and would consider staying there again."
close to all amenities. friendly staff. carparking facilities.
no mini bar. didnt like wardrobe and drawer space. had to be off carpark as soon as you were checking out.
from London UK, stayed on September 23, 2008
"Will definitely go there again"
Excellent location, clean, unfussy, contemporary decor. good value for money good breakfast with attentive service
pre-payment upon check-in despite Credit Card Guarantee- It is rather naff
from Houghton le spring UK, stayed on September 1, 2008
"Had a really great time in the City of York."
Comfortable bed & good bathroom facilities. On our way out for the evening we asked at Reception if we could have extra sachets of coffee delivered to our room and these were there when we got back later that night. Friendly staff, great service.
There was evidence of a few hairs from previous guests in the shower which was a little disconcerting. TV could do with an upgrade to a falt screen.
from Blackburn UK, stayed on August 27, 2008
"A shame such a great hotel is spoilt by the noisy location."
Beautiful hotel with very helpful friendly staff. Ecellent food.
Very noisy location, public house accross rd, early morning deliveries to this hotel and travelodge over the road means any sleep before midnight or after 6.30 am is impossible.
stayed on August 21, 2008
"Very pleasent"
Good all round
stayed on August 9, 2008
"Pricey, but you can expect that at a popular destination"
Location is good for all city centre attractions
Room too hot and lift was out of order, we were not offered any help with our luggage
from Dunfermline UK, stayed on August 1, 2008
lack of aircon
from Co durham UK, stayed on July 15, 2008
"excellent stay in york will be staying again at your hotel, very impressed with all staff, check in process, rooms & general decor of hotel"
excellent decor,excellent staff excellent location, very impressed
shower had no pressure at all, in a disabled room was not told at check in
from Cowdenbeath UK, stayed on July 8, 2008
"Excellent time spent there even the weather was excellent. which I know the hotel has no control of. a fine time was had by myself and my partner"
Good food, helpful staff, clean & modern accomodations, excellent location for viewing & walking about city sites
Found room very hot at night even with aid of fan & open window. and soap dish & toilet brush would not go amiss, also food & drink a bit pricy
stayed on June 24, 2008
"excellent. "
staff on reception very helpful - ordered taxi, gave us a plan of town etc. room very clean and well presented and well equipped.
if breakfast finishes at 11 could check out be 11.30 rather than 10.30? we chose not to have breakfast as we wanted a lie in!
stayed on May 30, 2008
"Good"
Very Clean and modern a short walk to the city centre
No Parking, but pretty standard for York
from Glasgoe UK, stayed on May 28, 2008
"Good hotel for centre of York"
Friendly efficient staff
Noise coming from lane under our window at 7am every morning.
stayed on May 27, 2008
"See above comments. Hotel should state clearly that parking is extra at time of booking. This would also help on arrival,as we had to wait on busy main road while we sorted out parking. Staff were reasonably efficient,but rather offhand and no one offered any information-though if you asked you got a reasonable response. That aside,the hotel is clean and well decorated and is in a great location for strolling into York city centre"
All public rooms and bedrooms clean and well furnished.Good choice at breakfast,efficient service. Convenient location for city centre and for routes out of York
Extra fee for car parking-not mentioned when booking online. Our room looked out onto brick wall and the bed was too soft-foam mattress? Reception staff polite but could have been more helpful.Bar prices expensive,even by hotel standards!
from Rothwell UK, stayed on April 19, 2008
"Overall enjoyed the stay, have stayed there before"
It was clean and confortable, close to the town and convenient parking, staff were friendly
The walls were too thin and the room was a little small, not enough places to hang things especially in the bathroom
stayed on March 25, 2008
"I would give our overall stay 10 out of 10. I could not have wished for anything more and would definitely recommend the hotel to friends and family."
very clean and well presented. excellent facilities. Ideal location and very friendly staff.
Nothing
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Hotel 53 - T:01904 559000
City Screen Cinema - 0.4m T: 01904 541144
York Golf Club - 6.2m T: 01904 491 663
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"Excellent"
Excellent stay overall in a good location, clean and tidy and very pleasant staff.
Only bad point was the noise from the road and when the sunlight van made its delivery on the sunday morning it was very noisy.