These comments are from previous guests who stayed at Best Western Queen Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 90% | Check-in process |
| 80% | Your room |
| 80% | Working order of facilities / equipment |
| 90% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Leyland UK, stayed on February 23, 2010
from Leeds UK, stayed on February 18, 2010
"Excellent hotel with excellent staff"
The staff were excellent in every way.You're very lucky to have them :
None really. The room was a little small for the price but it was still very nicely presented.
from Rotherham UK, stayed on February 1, 2010
"Excellent didnt want to go home. It was such a treat"
All aspects of the hotel were amazing,many original features. Comfy beds and fantastic breakfast. Near to the city centre to access all shops and chic restaurants.
from Hartlepool UK, stayed on December 26, 2009
"excellent have already recommended it to family and friends"
the staff in the hotel were excellent very effecient and helpful the doorman was exceptionally helpful. we also had a meal in the restaurant which was absolutely fantastic food and service
stayed on September 2, 2009
Breakfast
Shower did not work properly. Room was small.
from Nottingham UK, stayed on August 29, 2009
"Excellent no bad remarks to make"
Excellent Hotel lovelly breakfasts helpfull staff ideal location with hotel car parking
from Cambridge UK, stayed on August 18, 2009
"Overall the experience was very good, I would definitely stay again and recommend to others"
Condition of the room, pleasantness and efficiency of all staff, quality of food.
Parking sometimes difficult,
from Southport UK, stayed on November 11, 2008
"Generally pleased, apart from the hot room! However, I was disappointed that I had to pay £7 per night to park my car."
Welcoming Good choice at breakfast. Excellent free bus service into Chester centre.
Room was far too hot. Turned off radiator but pipes running through room remained hot. Creaky floorboards must have disturbed the people in the room below! Expensive car park
stayed on August 7, 2009
"It was fine"
Room was good size
Bed was uncomfortable-mattress needs replacing. Staff very unfriendly.
from Wallasey UK, stayed on August 5, 2009
"A beatiful hotel but the premium room was not what I would describe as a premium room, only slighty better than a budget room."
Most staff were helpful and friendly.
Concierge was abrut when arriving at car park at hotel. Shower very poor water flow only just enough to take a very slow shower. Breakfast look warm despite us arriving on time at restraunt. Noisey drunken guest's in the early hours.
stayed on July 30, 2009
"We recommend this hotel and want to come back some time."
Really nice hotel with a friendly staff. Good breakfast. Nice bar and saloons.
from Mundare CA stayed on July 20, 2009
Check bathrooms products more closely.
from Sheffield UK, stayed on July 14, 2009
"First rate, would stay again "
Excellent hotel, good staff, good location, first rate service
Room position was on main route to train station was not quite late at night
stayed on June 21, 2009
"Overall impression good. The minor faults were the ones found in many hotels from time to time."
Pleasant, spacious room. Good food in restaurant. Comfortable lounge. Good garden.
Bill inaccurate. Some staff not as helpful as they might have been. Very difficult to get service in some public areas. When I asked at reception for service in the lounge I was peremptorily told to place my order in the bar; I should have expected the receptionists to pick up a phone and place the order for me.
stayed on June 16, 2009
"Ideal for railway travellers on brief visit to Chester"
Close to railway station; easy check-in; helpful concierge
stayed on June 15, 2009
Excellent room, food and service
Bedroom hadn't been dusted for a long time
stayed on June 15, 2009
"An excellent weekend break in preparation for a longer holiday"
Personal service from the staff was excellent, breakfasts were wonderful and situation of hotel ideal for rail travellers
No particularly bad points
stayed on June 9, 2009
"Good location for 10 minute walk into Chester city centre. Hotel was full of wedding parties and reunions hence we didn't drink in the bars or, other than breakfast, eat in the restaurant."
Hotel staff were friendly and helpful. Breakfast had plenty of choice.
Under staffed in breakfast room, no coffee and tea on table had to wait and ask for top ups. Twin room was small and the window didn't open so a bit claustrophobic. Felt it was expensive for what it was. No safe in room, no tooth mugs.
from Bristol UK, stayed on October 28, 2008
"Absoutely dissatisfied with the hotel and far from the 4 star unrivaled luxury it claims to be. We paid "
Breakfast
Room was tatty and in need of refurbishment. Bathroom was cramped and shower curtain moldy. Shower rail had been subject to a botch job repair and fell on my wife.
stayed on June 1, 2009
"I stay in many hotels through out the year, ranging from 5* downwards and can honestly say the Queens Hotel Chester is one of my favorites, the new extension adds a great restaurant to the already impressive formal areas the staff and rooms are always great. "
Formal areas have great character, decor and feel, my 4 poster room was great, new restaurant looks and feels great and provides excellent food . Great rates for city center hotel.
£7 overnight parking fee
stayed on May 29, 2009
"A difficulty, quickly and graciously resolved: we found our room stuffy and very noisy because it was close to a utility extension on car park side. We were moved to another room - quiet, over the garden, for the next night. As I had requested 'quiet' on internet form and 'quiet and garden if possible' during follow-up phone call, and re-iterated 'quiet' when we were given our keys, I wonder why that was not done at the outset. In fairness, I expect 'quiet' is taken to mean only 'noisy humans,' an understandable mistake. Overall, however, we were delighted with our stay and found it very relaxing."
Friendly helpful staff Sizable rooms - interesting, spacious old building Good breakfast Clean Convenient to train station, taxi rank and in walking distance of town centre.
The cherubs on the first floor could do with a swipe of the feather duster.
from Dublin IE stayed on May 27, 2009
"realaxing and felt very welcome "
staff were great food was good
from Preston UK, stayed on August 16, 2008
"Excellent"
Location was excellent and room was upgraded to Executive for no extra cost.
The breakfast, although very good choice, was never served hot.
from Birmingham UK, stayed on May 15, 2009
"We really enjoyed it. It was our Silver Wedding Anniversary treat and was most enjoyable"
Food was excellent, all staff very friendly and helpful; we particularly liked the quirky statues in the Italian Garden---although wondered why Buddha was there!
Entrance gate to car park wasnt working and we had to wait 15 mins to get in! We were told by a staff member that this frequently happens on a sunday---this was denied by reception staff.Also we did have to pay for parking although we have Blue Badge disabled parking.
from Amsterdam NL stayed on April 27, 2009
"Good."
Nice hotel in a good atmosphere.
stayed on April 27, 2009
"Visitor than lack of effective internet connection I had a very pleasant stay. I like the hotel."
Clean and efficient operations and facilities
AS a business traveler I require a reliable internet connection. For secured connections as in the "Kings" section my PC must be configured for wireless access. I am a very experienced PC and wireless user could never make the connection even with staff coming to my room to assist. When using the unsecured "Queens" connection the signal was weak and unreliable. I essentially could not effectively check e-mail during my stay. On the day of my departure I did not receive a requested wake-up call. Fortunately, as is my practice make back-up cell phone alarm worked properly. Elevator was out of order my last day but being on the 1st floor it was not a significant problem for me.
stayed on February 25, 2009
"Was very impressed with the hotel overall, had been newly refurbished and the standard of cleanliness and professionalism of staff was to be commended."
stayed on March 23, 2009
Sunday breakfast was nice with the musicians. The historical elements and location to the train station were great.
stayed on November 2, 2008
"Excellent value for money. Wonderful bar snacks"
Bar and reception staff extremely efficient ,obliging and friendly. Housekeeping staff also efficient and friendly
from Cheshire UK, stayed on January 13, 2009
"Fab"
We were upgraded to a Queen's room which was lovely. We loved the cocktail Bar! All the staff in hotel were so friendly and really made the difference.
from Crewe UK, stayed on January 2, 2009
"We stayed for one night and it was amazing. Room was big and had everything you need. The staff were very friendly and helpful and Breakfast was delicious. We would definately stay there again. "
Amazing room, very clean, comfy and warm. Staff were friendly.
from Telford UK, stayed on February 28, 2009
"our first room the toilet didnt work we reported the problem and the staff were very helpful they moved as to another room "
staff excellent service excellent will definately come again
stayed on October 27, 2008
"good"
great staff, lovely ambience and lovely decorated, garden was the best I've seen, easy accessible from train and car.
I think for
stayed on February 2, 2009
Walking distance of city centre. Good English breakfast.
Despite advertising acceptance of payment by Maestro, I found that I could not book 'on-line' and had to resort to telephone. Hotel accepted Maestro on arrival. No option of 'continental breakfast' at reduced tarrif. £13.50 is expensive for a bowl of porridge.
stayed on February 19, 2009
"Very nice"
Very nice decor
Duvet much too hot/thick for the warm temperature of the room. I had to remove duvet from cover in the middle of the night. Although there was a bath in the room, there was no bath oil/bubble bath, which I would expect in a room of this status. The cold tap was very temperamental, so bath was extremely hot - eventually got it cooler.
stayed on September 20, 2008
"A very pleasant surprise for what we thought would be a fairly standard 'station hotel'"
Sumptuous room. Efficient service. Convenient location free and frequent bus to city centre.
One or two fittings were worn, but nothing serious.
Chester Hotel Reviews & Booking 0.6m
Liverpool Hotel Reviews & Booking 15.2m
Warrington Hotel Reviews & Booking 17.7m
Hotels near University of Chester 0.8m
Hotels near Chester Racecourse 0.9m
Hotels near Speke Hall 9.7m
Hotels near Oulton Park Racing Circuit 11.0m
Best Western Queen Hotel - T:01244 305000
Chester Racecourse - 0.9m T: 01244 323 170
Chester Golf Club - 1.3m T: 01244 677760
Upton By Chester Golf Club - 1.6m T: 01244 381 183
Vicars Cross Golf Club - 2.6m T: 01244 335595
"Excellent location, great feel to the Hotel, the Breakfast was to die for and the Children had a wonderful time"
Breakfast excelent, Hotel a real gem.
Could not eat in the Hotel Resteraunt as young children had to be out by 7:00pm, slightly anoying as both mine are 'house trained'!