These comments are from previous guests who stayed at the The Macdonald Roxburghe Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on January 9, 2010
from Essex UK, stayed on January 7, 2010
"good location"
Helpful friendy staff
The first night they did not have a double room only twin so we had to move the next day to double room
stayed on December 15, 2009
"best weekend break ever went to quick wished we had booked for two nights coming back soon secure parking onsite for a little extra but well worth it right in the center of town highly recommended "
All good exellent room view of catstle could not have asked for more friendly helpfull staff
nothing bad :
stayed on December 1, 2009
"I would recommend the hotel to a friend. My experience was very good. Well treated by staff and enjoyed the hotel services."
The Hotel staff was very polite and helpful. The hotel was clean and beautiful. The location was perfect for sightseeing, shopping, and being downtown.
Wifi did not work at all during my 4 day stay. Would have liked a sauna or jacuzzi with the pool. Card keys stopped working a few times and had to get them rekeyed over and over.
stayed on November 24, 2009
"Had an enjoyable stay in the hotel and would return."
Position of hotel. Facilities in bedroom good. Size of room.
Noise level from corridor was not good. Wakened by early morning call to room next door. Noise from house staff - hoovering just after 8am!
from Dublin 5 IE stayed on November 7, 2009
"good"
overall, good experience. staff very nice except for receptionist male when booking out, very surly and unhelpful.
stayed on September 7, 2009
the beautitian Gemma was very good
stayed on August 18, 2009
"i am fell so happy, because the people in a hotel are very special, in special the manager he meet others people in brazil and he was very good people. all the hotel is fantastic. i liked so much."
it is an excellent point
stayed on August 17, 2009
"The hotel is at best a 3 star"
Location is great for Princess Street and Castle and shopping
The hotel is not a 4 star and the spa is in need of a complete refurbish the pool and changing rooms were very dirty. The rooms very small and dirty the cleaning of the hotel leaves a lot to be desired.
stayed on August 2, 2009
"out of 5 stras maximum, I would give it 4"
Good and clean rooms, enough towels, good value for money
bad matress, no minibar in room, no slippers in room
from Leeds UK, stayed on July 28, 2009
"An exteremly overpriced hotel,a hotel `dressed up` as being upper class but doesn`t even reach average.The prices for the rooms/breakfast are a joke,just like this hotel.We will never stay here again."
1st Room:Above a small street at back of hotel with 9 pubs producing loads of noise,poor single glazed windows don`t block out the noise at all.,no bathrobes,slippers or luxury items considering I booked the best room you can get.Ceiling stained brown,room tidy but neglected looking.We were moved to a room at the front of the hotel-But the same single glazed windows=Loud traffic noise outside occured.One day of check-out I complained but the receptionist didn`t seem bothered or sympathetic at all.Also rang up & spoke to the hotel manager but he also didn`t seem to care either.
from Camarillo US stayed on June 16, 2009
"Generally OK, but it could have been a lot better."
1. Location 2. Helpful concierge 3. Generally clean
1. Available television channels are completely inadequate for a relatively high-priced lodging 2. Bathroom door of room 461 has holes kicked into its rear side and one wall tile broken. 3. Extremely high parking cost about $US33/day.
from Santa clara, ca US stayed on May 23, 2009
The room was large and the bed was comfortable. It was within walking distance of the castle.
The decor wasn't very interesting.
stayed on May 11, 2009
"It was a very good room, for the price and in very central Edinburgh. "
The huge bed!
We were by the lifts which were quite noisy in the morning.
stayed on March 29, 2009
"Very good."
Very nice room.
Shower was poor, temperature difficult to control.
from Northallerton UK, stayed on January 2, 2009
The whole experience was good. The room was clean, well presented and equipped. The staff were friendly and helpful.
from Kingston upon thames UK, stayed on September 2, 2008
"Very good. The staff were very pleasant."
Pleasant environment, room comfortable and staff helpful
Felt bathroom wasn't quite sparkling, and toilet handle was loose. Would have like to park at the hotel, but there was no space left
stayed on September 26, 2008
"Overall we enjoyed our stay though we were not pleased to be woken by hotel staff moving furniture around the atrium area at 05.30am. Your manager dealt adequately with our complaint but it did spoil what was to be a special anniversary weekend for us."
Excellent location and general atmosphere of the hotel. Helpful staff and good food.
Cocktail bar had awful music. Why play music for young people when the majority of drinkers were over 50? Front door left open meant that lounge areas were cold and draughty. We expected to find somewhere pleasnt and cost to sit and enjoy a drink.
from Gibralter GI stayed on August 4, 2008
"The hotel was in a good location, because we only had a week we could not spend more time there. I have stayed in many 4 and 5 star hotels and yours equals anything I have stayed at. "
What can one say, everything was brilliant.
from Denholm UK, stayed on April 5, 2008
"would not stay in hotel again as thought that it was poor value for money spent."
staff provided good service
room small. breakfast of poor quality and was cold
from Nottingham UK, stayed on December 19, 2007
"The staff were very helpful and made us feel very welcome and comfortable, our every enquiry was answered to the full and more a credit to the Hotel. The Hotel was very nice and impressive - the only thing was that as we were only staying the one night, the gym and swimming pool closed early at the weekend which was the only time we could have used it, it was a shame. All in all a very pleasant stay and a visit to Edinburgh to be remembered"
The accommodation was very nice, pleasant and very clean service was superb
The TV wasnt very clear could have done with being better tuned in - watchable tho
from Korolev city RU stayed on April 24, 2008
"I'd like to return there some day with my family."
Location is great, complimentary facilities are excellent, rooms are clean and big
Conditioner didn't work
stayed on December 5, 2007
"Great location for shopping - rooms a bit uninspiring, small and drab. Hotel charges £2.00 on check out for using a credit card - think this should be incorporated in their tariff as I found this off putting and took umbrage. Would tray another hotel int he future."
View
Small room- booked executive double with king size bed and then tried to change to a twin - got twin but dont think it was an executive -
from Barrhead UK, stayed on November 21, 2007
"Nice central hotel. Though they charge a "
Nice view of Edinburgh Castle
Nothing
from Doncaster UK, stayed on November 13, 2007
the tv speakers in the bathroom
the decor, the tv was too low so you could only see the top bit when watching it in bed
stayed on November 7, 2007
"Felt I had adequate information, hotel in a superb position for our shopping and tourist activities. Staff helpful when I was unwell and needed hospital minor injuries unit during part of our visit."
Very comfortable, attentive staff.
View of blank wall opposite from our window Low level of lighting in room. Bathroom good lighting.
from Aldershot UK, stayed on January 2, 2008
"Hotel was on first appearances very nice, but when you looked closer it seemed to be in general disrepair, wallpaper peeling, water dripping from ceiling of room, not that clean. We also booked a double room and were given a very small twin, however they changed it for us when i complained. Overall an adequate hotel, i will look for somwhere else next time though."
from Dunboyne IE stayed on July 27, 2007
"I found the hotel very well located.Staff friendly but found when paying the bill that there was a charge of "
from Saint-lambert CA stayed on July 17, 2007
"Over all, we enjoyed our stay at your hotel, minus a few inconveniences. We never got a wake-up call the morning we requested it, however, we did get it the next day after!! We would definitely return, but I would choose a room not facing Charlotte Square."
Very good central location, well maintained hotel with old and modern style altogether. Friendly staff.
Slight sewage smell to the room when first entered. Smell did dissipate but would sometimes return especially during the night Room faced noisy street, bathroom lacked area to put cosmetics and other stuff, safety deposit box did not work.
stayed on July 31, 2007
"For the short period I stayed there, I found the hotel met all my needs and expectations. First impressions were good - helpful staff - and my last impression was favourable - helpful staff."
Central, easy access to public transport, pleasant and spacious room.
One or two minor obseravtions about the room facilties - could have all been coreected if necessary - but nothing to dislike about the hotel/room.
from Fort william UK, stayed on June 29, 2007
"overpriced for what are very ordinary rooms. you are paying for the location. hotel has lots of facilities if you are prepared to pay for it and no parking. However...staff very good and very helpful."
the concierge. The location.
bathroom door needs repainting. wallpaper torn. carpet stained. TV too low down to watch while in bed. VV noisy! both from people outside and noise from other rooms in early hours. room too hot. signage within the hotel inadequate.
stayed on June 24, 2007
"Hotel was ideal for what we wanted. The room was comfortable and quiet. We also used the pool and had a beauty treatment. The staff were helpful and pleasant"
Convenient for George St and City centre
Room was rather warm at night
from Hemel hempstead UK, stayed on June 21, 2007
"Our stay was overall very good. I would recommend the hotel. The hotel spa was also very good with reasonable prices and a discount for staying guests"
The room was very spacious. The bed was comfortable and a good size. The hotel was perfectly placed for shopping, sightseeing, and lots of pubs and good restaurants.
The downside was the rooms were dimly lit. Accompanying friends got a tiny 3rd floor room, where the lift wasn't working, in the roof of the hotel. After some discussion, we explained we were doing a charity marathon, they were moved to an adjoining room. The breakfast was far too expensive at
from Hachioji-shi, tokyo JP stayed on November 4, 2007
"Both my husband and I enjoyed staying at the hotel. It is quiet and comfortable even though it is conveniently situated for sightseeing. Thank you very much indeed!"
The concierge was very friendly and helpful to find a taxi to take us to Glenkinchie at reasonable price.
from Staplehurst UK, stayed on June 9, 2007
"Good hotel"
Plenty of room Good atmosphere Excellent location
The lifts did not work for the 4 days of my stay with no sign of repair
from Portlaoise IE stayed on June 8, 2007
"The hotel was very clean and well kept. The room was lovely and the staff were very helpful and pleasant. The breakfasts at the hotel were very expensive and as a result we chose to eat out for the duration of our stay however i would recommend this hotel and would go back."
Nice room, helpful pleasant staff
Lift was broken
Edinburgh Hotel Reviews & Booking 0.3m
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Falkirk Hotel Reviews & Booking 22.3m
Hotels near Georgian House 0.1m
Hotels near Royal Lyceum Theatre 0.3m
Hotels near Edinburgh International Conference Centre 0.4m
Hotels near St. Marys Cathedral 0.4m
The Macdonald Roxburghe Hotel - T:0131 240 5500
Edinburgh University Film Society - 1.0m T: 0131 557 0436
Dominion Cinema - 1.4m T: 0131 447 2660
Prestonfield Golf Club - 1.9m T: 0131 667 8597
Edinburgh Zoo - 2.5m T: 0131 334 7730
Staff very helpful and friendly. Was good that we were able to leave our baggage after checking out and then return for them later