The comments in these reviews are from previous guests who stayed at South Marston Hotel & Leisure Club (Formerly The Nightingale Hotel) and subsequently completed a customer review questionnaire. Any opinions expressed in these reviews are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 70% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 70% | Overall experience |
| 70% | Overall value for money |
stayed on February 3, 2010
from Wolverhampton UK, stayed on December 13, 2009
"ok but disapointing"
car parking good food quality good
room dirty -dusty cups in room dirtynot washed properly one glass for two people coaster under water glass, looked like they were from previous guest stay shower area had mould and limescale build up on tiles...............
stayed on October 15, 2009
- quality of the room - convenience of car parking - good location
- noisy room [can hear the next door neighbour clearly] - endless fan extractor operation in bathroom - refurbishment in the building - swimming pool busy till closure / not inviting to hotel guests as opposed to members of the leisure club - less than optimum telephone communications via hotel switchboard
stayed on August 25, 2009
"Moderate, probably would not have booked if known of refurbishment going on"
Room was very nice, spacious and well equiped and staff were very friendly and efficient
Hotel under major renovation, reception are bare, main doors locked, initial impression was not good,however we had no fault with the service and rooms
from Solihull UK, stayed on August 21, 2009
"excellent, will definitely return"
very friendly staff, clean rooms, excellent food
hotel was being refurbished so in some disarray but have to say they minimised disruption brilliantly.
from Manchester UK, stayed on July 22, 2009
"We would definitely stay again. We couldn't understand why more people were not staying there, considering the rest of the area was sold out due to the air show being on at Fairford."
The facility as a whole was very good. More than adequate parking. Those who used the leisure facility were very impressed. Food was first class and the deal was excellent value for money.
The complex is a little tired and generally in need of updating. There are signs up saying they are about to start a £1m refit, but we were told that these signs have been up since 2006. There were too few staff in the restaurant.
stayed on May 13, 2009
"For the money a good experience"
Restaurant very good value, staff very pleasant. Lovely clean white bedding and towels.
Room and bathroom decor seemed a bit tired but overall adequate and good value for money.
stayed on April 12, 2009
"The rooms were good for an over night stay, but longer than 2 nights would be stretching the facilities as out in the countryside"
friendly staff good sized rooms good breakfast selection showers were very hot
General air of refurbishment needed in communial area's the smell in the accomodation block corridors were reminincent of school buildings
stayed on March 24, 2009
"Ok "
Hotel was clean and staff were polite. Area lovely nice area to stay when visiting swindon.
bed was tiny and was not a double. Shared with a friend and I ended up on the floor as the bed couldnt accommadate two. Also at breakfast which was served till 10.00 staff did start to put things away at 9.45.
stayed on February 26, 2009
"I frequently visit Chippenham and choose this hotel because of the gym facilities and the price. "
Gym facilities are excellent, as is the restaurant and its staff. Drinks facilities in the room are good.
Rooms that have internal doors joining more than one room to the next, do not dampen the noise sufficiently from the adjoining room. From the few times I have stayed the checkout process has been very slow and the the staff appear to be inadequately trained. Issuing receipts takes too long.
stayed on December 9, 2008
"Adequate, location good and quiet "
loved the swimming pool. Excellant gym facilities included in price. Clean, good size room
bed too short and uncomfortable, very creaky! Shower curtain a bit mouldy at bottom. Cooked breakfast expensive.
stayed on December 7, 2008
Various lights not working in corridor, difficult to find from main road, Card system would not work even though my card had been working all weekend so had to pay cash.
from Vale of glamorgan UK, stayed on December 2, 2008
Room comfortable and clean
Hotel needs updating
from Connah's quay UK, stayed on October 27, 2008
"It was fine I was only there for one night but had a good evening."
Very Clean and good Staff
Room was a little small
stayed on September 6, 2008
"Noisy room, hard beds, very little sleep."
Good location, when I did complain staff where helpful
Noise in walls around room - said to be pipes from bathroom extractors. They moved me for the night but they 'already' knew about the problem so why not get the issue sorted.
from Denbigh UK, stayed on July 25, 2008
"Overall I did not feel that my requirements were translate well from booking via the website to what I actually received upon arrival at the hotel."
Good food Friendly and helpful staff Excellent leisure facilities
Room booking detail was incorrect - booked 2 nights, the hotel only had me down as 1 night. Booked a superior room, yet found that the room quality was very basic and overlooked a wall, not superior quality! Booking advised me that my price was inclusive of B&B, but the hotel denied this and charged me seperately for breakfast.
from Saunderton UK, stayed on July 25, 2008
"The hotel smelt bad, was somewhat grubby and was of a generally poor quality. Not a place I will recommend, especially given the price compared to other local hotels."
The staff were all friendly and efficient.
The corridors of the hotel all smelled damp and musty. The bed was dreadfully uncomfortable. The shower pressure was so low one had to run around to get wet!
stayed on July 21, 2008
"Only stay as close to required location and has gym - if alternative was available would use. "
Reasonable VFM, location
No record of previous booking dtails held. Quality of food not good and service levels below average.
stayed on June 25, 2008
"Both of us liked it nd will hapily come back."
Clean airy room, easy parking, use of the liesure facilities if required
Not bad, but a litte disappointing- No dinning facility on Sunday, in the bar but wud have liked to have dinner!
from London UK, stayed on May 28, 2008
"Everything is perfect."
Nice and clean.Very friendly staf.Excelent food.
from Tidworth UK, stayed on June 17, 2008
"Hotel could have been very good, but very disappointing when read along side there internet advertisement"
food was very good
Were not notified at booking in there was a wedding the next day and a party which meant the resturant wasnt available. The hotel smelt of blocked drains, room nosey, and bed very uncomfortable
stayed on April 30, 2008
quiet, clean and comfortable, helpful staff
stayed on February 14, 2008
"Comfy clean room and friendly staff. The restaurant was over priced."
Comfy clean room and friendly staff
The food in the restaurant was dissapointing considering the price paid - quality and quantity.
from Swindon UK, stayed on June 16, 2008
"I would like to raise a complaint about my stay at your hotel on Friday night. As you can see on my booking notice below I booked a superior double room, the room we were given was by no means a superior room, when asking at reception in the morning what type of room we were given I was advised it was a standard room but it was one of your new ones. I didn't book one of your new rooms. The second part of my complaint is that when booking a double room for two adults I would expect to have two sets of towels in the room. I was second in the shower and getting out found tat I had no choice but to use the same towel as the person in first. When raising this at reception I was asked why I didn't come to reception, well because I had no clothes on and was wet, I was then told that the second set of towels were in the drawer! Why? How many people would look in the drawer? None. As part of my job I stay at numerous hotels on a weekly basis, If I book a double room with single occupancy the extra towels are removed from the bathroom and placed on the shelves next to the wardrobe, just incase they are needed. You have these very same shelves so why are they put into a drawer with no notice to say so?? As this was a double room with multiple occupancy I wouldn't expect to have to search for what should be provided. Please can you arrange to refund my card for the miss-sale of the room, and please for the sake of future customers arrange to have the towels placed on the shelves outside the bathroom and not in the drawer, if you are staying for one or two nights you do not use the drawers anyway unless you are looking for the bible."
Room was clean
Have logged a complaint! Room not the level of room booked Only one set of towels
from Swindon UK, stayed on January 17, 2008
"Hotel appeared near empty yet someone was painting the skirting boards directly outside the room allocated and the fumes were pretty bad!!! Visitor than that the hotel facilities and staff were great and the food was fantastic...Will be even better when they finish the decorating!!"
The room was booked as a birthday gift for my brother Location, facilities and staff were very good. Food was excellent.
The room had a very strong smell of paint fumes due to maintenance work being carried out directly outside the room. This left my sister in law feeling unwell the next day.Bit dissapointed as I was told that the hotel seemed fairly empty.
stayed on January 16, 2008
Hotel was excellent value for money, food was nice, and leisure club was well kept. Ample Parking. Staff were friendly and helpful.
Room needed a little bit of attention, but not enough to affect my stay. Corridors were in process of being decorated so this may be being addressed.
from Newcastle upon tyne UK, stayed on January 12, 2008
"I enjoyed my stay. The staff were friendly and helpful, and the food delicious. I will be in the area a few more time over the coming months and will definitely book again."
The hotel was close to my place of work and was good value for money
It wasn't a dislike as such - rather a disappointment that i could not listen to the radio as none was available in the room or via the TV
stayed on January 3, 2008
comfy bed
from Honiton UK, stayed on November 28, 2007
"we would recomend the bar and restaraunt as very nice food and drink all staff were very helpfull but hotel needs updateing and sound profing"
the bar and restaraunt was very nice and staff very hepfull
the room needed updating as wall paper hanging off walls and we had a joining room witch felt like the next room was in with us and there was children next door shouting at 7:30 in the morning so no lie in
stayed on November 7, 2007
"Really enjoyed it and would stay again. If the price is not rocketing"
Pool, Gym, Good food reasonable priced. Not as overpriced as MANY other Hotels. Something not that often in the UK Hotel market good value for your money
Sinkholes etc. should be cleaned better.
stayed on November 6, 2007
quiet and confortable
cleanliness of the windows and boards
from Wishaw UK, stayed on November 4, 2007
"A pleasant stay."
Use of leisure club and Heaven Scent. Flat screen TV
Bed rather hard! Breakfast bar had a few items missingtea snd butter first day, tea spoons second day
from Weston super mare UK, stayed on October 17, 2007
"I would recommend The Nightingale Hotel and Leisure Club. It was easy to find, the staff were friendly and it was very clean."
All of it
No dislikes
from Maidstone UK, stayed on October 1, 2007
"Food was well over priced and our bar bill included an extra beer and desert which we did not order I would rate it as 5/10"
the rooms were well presented
The TV was broken in our room. When I requested a new TV it was dealt with within an hour which i would consider to be acceptable. However the broken tv was not taken away. It seemed the solution was to just put a new tv next to the old one and that would be good enough
from Loughborough UK, stayed on July 15, 2007
A nice quiet countryside location, helpful staff and good quality reasonably priced food.
Nothing
from Leominster UK, stayed on July 9, 2007
"Very good location with pleasant surroundings and well presented staff and facilities."
very pleasant staff made the stay very pleasant.
The room was possibly a smoking room before the recent changes in the law, and had a distinct nicotine/tobacco smell.
from Merthyr tydfil UK, stayed on June 30, 2007
"That Building works were being carried out?"
Good facilities
My stay at the hotel was disapointing due to your refurbishment work. I am also in the industry of Hotel refurbishment and by no means should the customer walk through a building site to get to the room Room 31 I struggled passed electrical/building materials, wheelbarrows, furniture that was blocking the corridors, the rooms smelt of dust from the works etc. This wing of the Hotel should have been completely blocked off. If my company let that room to public, i would not be in business for long. However, I would stay at the Hotel again if and when in the area knowing all works were completed.
from Aldershot UK, stayed on June 25, 2007
The huge bed! and poerful shower and the little fridge in room
The tatty decoration wallpaper peeling off walls etc and the old/tired nathroom
stayed on June 13, 2007
Breakfast in room 5am in the morning. Restaurant and gym/leisure club facilities.
Ground floor stay, I like to sleep with the window open but didn't like to do that as the room is on the ground floor. The restaurant/bar area was very warm.
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"Relaxing... great value"
Lovely staff, good food, great facilities, quiet location, enjoyed a massage and using the jacuzzi & sauna.
Outside of building could do with updating, not enough milk on tea tray, treatment room closed on Sunday.