These comments are from previous guests who stayed at Palace Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 70% | Overall experience |
| 80% | Overall value for money |
from Llansantffraid UK, stayed on March 16, 2010
from Warrington UK, stayed on March 1, 2010
"pleasant visit will stay again hope the information is of help"
warm and friendly greeting staff friendly and attentive
room a bit small but adequate trim to mirror loose unable to visit restaurant after theatre bit disappointed but will make time on future visit
from Carnforth, lancs UK, stayed on February 2, 2010
"Given the above points, not what I would expect for £185 per night, plus the hideously expensive drinks tariff."
Excellent helpful staff all departments, though not very knowledgeable of Manchester. The breakfast was on the whole ok.
Sink was cracked and dirty, and the covering of the bench at the bottom of the bed had a cigarette burn in it. Some elements of the cooked breakfast were cold. The decor of the place tiled brickwork reminded me of an insane asylum or sanitorium.
stayed on January 4, 2010
"need a review of staffing levels in order to improve customer service would stay again but only due to its location adjacent to the theatre"
breakfast excellent
check in queueing very slow service in tempus restaurant very slow sat down at 5.50pm and advised we were attending theatre, had to abandon meal whilst still waiting for dessert at 7.15pm
stayed on December 13, 2009
parking
from Manchester UK, stayed on October 6, 2009
"poor value for money room should not have be let - not fit for purpose hotel guests ignored in favour of those attending function"
excellent position breakfast ok
hotel grubby room vastly overpriced leak coming through ceiling - ignored when reported unable to drink in bar due to numbers attending a function
stayed on September 21, 2009
"good central location"
stayed on September 16, 2009
"nice, clean hotel, friendly staff."
Friendly staff
from Manchester UK, stayed on July 24, 2009
"We had a very nice time, the evening meal was lovely, the room was great, a nice old looking room, very different and nice."
Room, food, staff, price, everything was perfect. Thank you for a memerable wedding anniversary.
None really, maybe at a push the lift was creeky, but i blamed my husbands weight on that ha ha.
stayed on July 14, 2009
"Overall a very pleasant stay and would love to go back someday ."
Room was really lovely.Breakfast very varied and substantial something to suit all.Hotel excellently situated for all we wanted to do.
Trains starting up at 5 in the morning a bit of a shock to the system .Next time i will request a room on the other side.I dont think the odd latecomer should be told breakfast is finished when there are still others eating and the food is piled up.A glass of wine at 6.35 is far too expensive .
from Warrington UK, stayed on June 23, 2009
"enjoyed it"
excellent location, wonderful room and bathroom
sound proofing of the windows. Not the hotels fault but manchester is a very noisey city - young revellers!! I would suggest that the windows are second glazed which would improve the noise
from Swindon UK, stayed on June 15, 2009
Clean hotel, good location and friendly staff. Decent breakfast
Room was a little dated and I couldn't open the windows so it was really stuffy.
from Surrey UK, stayed on June 10, 2009
I had requested 2 rooms next door to each other and had confirmed this with the hotel on the telephone 2 days before. It was not a problem at the time and it was noted that 2 rooms were availbale together. On arrival 2 rooms together were not available and the person I had spoken to on the phone had not noted my request anywhere. The hotel did not have 2 rooms together. Eventually they found 2 next door but 1 but only one room was ready the other had yet to be cleaned. It was 3pm. We accepted these rooms but 1 was not ready until we returned to the hotel late that evening. The receptionist was very apologetic but we wasted far too much time checking in. We had driven up from London and were pretty tired. The same happened on checking out when the hotel tried to charge me for an extra bed that we didn't have. Once again I was kept waiting while the receptionis rang someone and they waited for them to ring back and then gave me the phone to speak to them who just confirmed that the charge was for the extra bed that we didn't have and did I want to see the duty manager. I then waited between 10 - 15 minutes for the duty manager to appear. The manager spoke to the receptoinist and agreed to waver the charge for the extra bed and then the receptioist relayed this information to me. Finally we left the hotel.
from Rochdale UK, stayed on June 1, 2009
"pleasant but could do with a few improvements."
cleanliness and size of room excellent.
had to wait long time for drinks from bar on 3 occasions even though there was hardly anybody in bar area. Breakfast food was of poor quality, dried up and cold, had to ask waiter to bring us tea and coffee after siting there for 10 mins.
from Runcorn UK, stayed on June 1, 2009
"The hotel was good, not excellent but good, the room really needed cleaning properly, and at breakfast I had to wait 20 mins for tea or coffee, then I had to ask the head waiter for it, sorry, but that is not good enough!"
Layout of hotel was stunning
There were cobwebs in my room, I could not turn off the heating, when it was over 20degrees c outside!!! As a result we had to sleep with all the windows open.The railway was really close, which meant you heard every train.
stayed on May 29, 2009
"ok"
beautiful bar/Restaurant. drinks expensive
stairs and hall ways smell very musty and damp,room Disappointing deco for price
from Chester UK, stayed on May 28, 2009
"It really is a top class hotel. I really enjoyed my 2 night stay and would definately book again."
The breakfast was simply delicious! The general standard of the hotel was very high and the staff were very friendly.
from Preston UK, stayed on May 27, 2009
"Excellent value for money"
Lovely comfortable room, Excellent service, Breakfast Excellent
from Wigan UK, stayed on May 25, 2009
"Pleasant experience"
The hotel is in a fantastic location and is a great place to stay, although we only stayed 1 night it was a comfortable experience.
Bar service was slow as it was waiter/waitress service only.
from Whitehaven UK, stayed on May 18, 2009
"hotel very nice, staff good, breakfast fantastic."
style ,very grand, very close to the palace theatre and in city centre.
noise, all night from outside, hotel only single glazed windows,trians shugging past all night long,
stayed on May 14, 2009
Central location
Constant draft from window making room cold and noisey
from Wirral UK, stayed on May 5, 2009
"could not fault it really very good"
The hotel was excellent
stayed on April 28, 2009
"very enjoyable"
very efficient staff without seeming rushed
only bad point was being awoken by room service who got the wrong room
stayed on April 23, 2009
"I expect far more from a four star hotel. I got the feeling that because we were on a budget deal that we were put in rooms that had not been refurbished for some time and that the quality was not what I expected."
Large room, good beds with clean sheets etc.
Room cold when we arrived, as was corridor outside. Bathroom sink taps needed maintenance when we arrived before we could use bathroom properly. Front desk did not deal very well with a package that was delivered for one of us. A colleague was having coffee with us after dinner one night and the chair he was sitting on collapsed beneath him. Instead of taking this seriously and rushing over to see if he was okay the bar staff laughed about it.
stayed on April 21, 2009
"A hotel that doesn't live up to expectation."
It is a beautiful building.
You could feel all the springs in my bed. Service was lacklustre.
from Carnoustie UK, stayed on April 14, 2009
"in general good, would stay again, but would request room in the restuarant side of the hotel"
Excellent location, lovely character hotel, some rooms really nice
some rooms in the older part of the hotel, run down, iron in my room faulty, an old bag was left in my room from a previous guest
from Crewe UK, stayed on April 14, 2009
"Highly recommended!!"
Excellent room & the staff could not do enough for us - well done
from Minishant UK, stayed on April 10, 2009
"Coloured by experience described above which was totally unacceptable"
No hot water, bath leaking, literally fleas in the bath, 1 hour delay before staff responded ... note sent to GM
stayed on April 8, 2009
"OK other than the bad point mentioned"
Iconic buildimg and central loation
Organisation, service and competency of staff in the breakfast area was poor.
from Keighley UK, stayed on April 2, 2009
"beautiful place and we enjoyed our stay the facilities could be better for such a high quality and expensive hotel. But the bars and food and service were very good"
Beautiful building with the public spaces well converted. the room was a good size and well equipped. staff were fine and especially helpful as we checked out.
the room was supposed to have been recently converted but the net curtains were not clean and the bed although confortable was worn, which would have been ok but we could see where it was worn. The windows also need to be washed I know keeping them clean in a big city is not easy but try. The TV entertainment system was OK but the information pages were gold text on a brown background and really hard to read. Also the radio part of the system only gave access to 3 stations I think as a minimum it should give access to all the BBC radio stations.
stayed on April 2, 2009
"we where happily supprised at the quality of accomodation for the resonable price charged. An excellent hotel that we would definitely return to and recomment to others "
high quality accomodation and service, Large room with excellent facilities
a small thing but would of liked a music TV channel, some confusion at check in due to difficulty being understood by a foreign worker but we got there in the end!
stayed on March 31, 2009
"I enjoyed my stay and would stay at the hotel again."
The hotel was very Clean and the staff performance was good.
Check in was slow as only two people on the desk, but when they did check us in the service was good. I had ordered by phone for bottle of champagne and chocloates to be in the room when I arrived they where NOT. They came about 2 hours later, which didn't make it very special !!!!
from Barrow-in-furness UK, stayed on March 31, 2009
"Had a very nice stay"
Excellent location , very nice hotel
initial room allocated was very small, but was changed immediately.
from Oldham UK, stayed on March 9, 2009
"Absolutely excellent. Accommodation superb. Breakfast was good. Staff friendly. "
We found the staff to be welcoming, accommodating and knowledgeable. The room was delightful and we enjoyed exploring the building generally, which we found to be clean, warm and well maintained.
Only a minor point, but the smell of the drains bathroom plumbing did hit us upon arrival at our room. We were not overly concerned about this and rationalised that this was to be expected in such a historic building. We have stayed in properties of similar pedigree in New York where if anything such odours add a little character to the room!
from Whitefield UK, stayed on February 21, 2009
"good but would not be first choice due to noise, unless you have rooms away from street."
the sheer joy of the buildings appearance and the nice staff
Noise from outside all night from people passing, road noise and emergency services sirens, didnt sleep well at all. noise from heating hot air blower.
stayed on February 21, 2009
"Overall we had a wonderful stay and will stay here again next time we see a show at the Palace Theatre"
A Beautiful old building with lovely high rooms. Checking in and out was quick and staff were pleasant. Evening meal was included in the price and worked out alot cheaper than booking room and meal separately. The meal itself was great and served in a timely manner and the waitress and waiter were friendly and helpful. There was plenty of choice for the buffet style breakfast. Very handy if seeing a show and The Palace Theatre
The divan base looked worn and needed a valance to cover it. Breakfast plates were cold so the food soon went cold.
stayed on February 17, 2009
"could have improved service, but on the whole it did not badly affect my enjoyment of the stay"
Hotel was clean and modern, breakfast was perfect
Booking did not clarify that only double room available had two single beds and not a double bed. Room service took an hour just to deliver ice!!
from Burnley UK, stayed on February 17, 2009
"Tried it once, ok but would not return "
It was what it said in the description
Ladies were promised a red rose on valentines day, when i enquired as to why my wife did not recieve one the reply was the manager did not order them
Manchester Hotel Reviews & Booking 0.5m
Warrington Hotel Reviews & Booking 15.9m
Burnley Hotel Reviews & Booking 21.7m
Hotels near Manchester Metropolitan University 0.2m
Hotels near Manchester International Convention Centre 0.3m
Hotels near GMEX Centre 0.3m
Hotels near Manchester Art Gallery 0.3m
Palace Hotel - T:0161 288 1111
Cine City - 2.8m T: 0161 445 8181
Prestwich Golf Club - 3.6m T: 0161 773 1404
Heaton Moor Golf Club - 3.8m T: 0161 432 2134
Houldsworth Golf Club - 3.8m T: 0161 442 1712
"Excellent, would definitely return."
Food was fantastic, lots of choice. Staff very friendly and helpful. Great if your going to the theatre for the evening, as it's just across the road.