Guest Reviews of Caledonian Hotel

"very enjoyable although hotel room was described as spacious but wasn't"

warm, comfortable and friendly staff good location

"Great value for money. No need to venture out, but lots of bars and resaurants within easy walking distance also. Location was ideal as I was working for Northern Rock in Gosforth. 10 mins in a cab to their offices so no stress parking at their HQ."

Good facilities bar and restaurant and good location. Friendly and helpful staff. Great value for money

"Good value for money and would stay again."

Food was good, staff were very polite and courtious.

Fan in bathroom was very noisy. Quilt on bed was too small. Windows were very drafty.

"For convenience I would recommend staying at the Caledonian hotel"

1. Hight performance of staff 2. Convenient means of transport to the city centre, to the airport

Not observed

"Very good apart from above."

No restaurante service available Saturday evening because "it was too quiet so the staff had gone home!"

"This is the 4th time Ive stayed at this hotel...good value for money...a fab bar downstairs...happy hour prices for guests...great for drinks before heading into town! "

Excellent location...comfortable room...nicely decorated!

Limited parking so get there early!

"Excellent from start to finish."

Very welcoming reception area very tastefully decorated for Christmas.

Car park adequate but relatively small.

Lovely room for mother and daughter with dividing wall. Well appointed. Large and comfortable bed.

Lots of on-the-street drinking in the evening therefore a bit noisy. Queue for breakfast as the full hotel could not cope with the numbers wishing to breakfast late on a Sunday.

Nice clean modern room, bath robes on the bed was a nice touch .

"A really enjoyable stay"

Great hotel close to amenities, with a really comfy bed and provided an excellent spread at breakfast

Hotel was a bit noisy

"Great room and facilities. I don't understand the negative comments on Trip Advisor? I can only assume some rooms haven't been refurbed yet. The staff aren't rude but would significantly benefit from some good customer services training. You get the feeling they are missing the service culture. "

* Once allocated a suitable room the room was nice. * Great area * Good evening meal * Breakfast on offer from 6:30 as it was Great North Run day.

* The hotel completely ignored the AA booking system and did there own thing. I received a letter saying I'd have to pay a deposit and then pay in full a month before. At some stage during them changing it they must have cancelled my room and booked it again as one receptionist asked if I had cancelled my booking at some stage? * Despite asking for a quiet room away from noise, roads, lifts, air con fans etc I was given a room next to the lift. * The foreign lady at reception was great and moved my room. An English receptionist chipped in and said we can't change any rooms we are full. Fortunately she was ignored * We were there for the Great North Run and they hadn't done enough to cater for runners. It was very finance driven. £9.75 for a full english? How many people want a full English before a 13 mile run. One member of staff said there was no alternative. We later saw a poster saying £7.75 continental. That wouldn't have helped it wasn't about cost it was about quality

"Overall it was ok, we only really slept in the room, we were out for the majority of the time, so it was more than adequate for our needs. "

Friendly staff, good location from metro station, dvd player/freeview, good sized room, well decorated.

Bathroom was mouldy all round shower & extractor did not work, towels had holes in, Bed/pillows were not comfortable.

"My wife took part in the Great North Run so the location was excellent. We were amazed to be able to get a room at short notice. And very pleased not to have to book 2 nights minimum as a lot of the other hotels were doing to cash in on what is a charity event. The staff at breakfast were lovely."

Lovely refurbished room. Excellent breakfast.

Hotel room very warm,and because of street noise had to keep windows shut.

"We walked into town to spend our evening out, unaware of the social scene on site and in the nearby environs."

Convenient to City Centre, It had on-site parking. Decor in room excellent and food good too.

"excellant value"

room excellant facilities and spacious shower exhilerating breakfast wonderful

television programs poor annoying queue for breakfast

"Will use again when staying in Newcastle"

Clean, friendly, good amenities, good facilities, comfortable, good choice at breakfast.

Noisy outside - obviously a socially vibrant area - but this did not detract from enjoying our stay.

"great hotel, would recommeend"

great location

"OK, but wouldn't stay there again"

Pleasant staff. Nice public areas. Parking available.

Noisy. Scuffed and tired furniture in the room. Poor breakfast - help yourself hot buffet with very hard fried eggs. I asked for fresh to be cooked for me, but this was declined as some had just been added to the buffet. They were already hard.

"excellent hotel wuthin reach all amenties"

good value for money no parking charges

"Very adequate for our needs re staying over to rest before a long journey."

Pleasant, helpful staff; comfortable room- excellent bathroom!

Extremely noisy residents- quite a few coming back drunk up to 6am!

"Good basic hotel, not the best value for money available"

Easy to find hotel on lively street with plenty to do

"Very good."

Staff were very friendly and efficient both a tpoint of booking and in the hotel.

Only bad point was, as I was at a retail open evening, I asked before I went out what time they stopped serving meals and was told 10 p.m. I went down to the retaurant at 9.45 to be told that they could only do room serrvice as they were no lonmger serving in the restaurant.

"The hotel was adequate but uninspiring."

Bedding nice and fresh, bathroom clean.

Bathroom light not working when I checked in to the room. Two workmen arrived on seperate occasions to fix it. TV quite antiquated and tuning on remote control was confusing.My room was situated down long corridors and up a staircase, a long way from the carpark with no offer of help with luggage.

1 member of staff on reception when it was busy!

"Would have like a much nicer room"

Good Staff, good booking process

Room quality was not up to my expectations

"Overall excellent. Stayed at this hotel 3 times now and would recommend the Caledonian to anyone, great hotel and fantastic area. Definitely stay again."

Excellent check in, friendly staff.

TV was flat screen - excellent but reception for TV was dreadful

"excellent."

overall appearence on etering the hotel exceeded my expectations! welcoming staff and lovely. comfortable room.

price of drinks in the "billabong bar".

"good"

We were styaying for the wedding of our daughter as she was getting married in the hotel . We would like to thank Julie the wedding organizer and all the staff for making her day a day to remember as everything went really well.

Accommodation was not very good value for money - especially as no breakfat included in rate.

"Unsatisfactory."

The room was spacious and the bed comfortable. The general appearance of the hotel and public areas was satisfactory.

On arrival at the hotel, the receptionist was unable to find my booking form either in the card index or on the computer and kept me waiting for 10 minutes before another member of staff came to her assistance and completed a form manually. Fortunately I had copies of my booking confirmation with me, or I fear I may have been sent away! The hotel information states that there are facilities available to people staying on business, such as access to the internet, email, etc, however on asking I was told there was access to wifi in the hotel reception area, but I would need my own computer. I was also told there was an internet cafe nearby, but the directions turned out to be a wild goose chase and on asking in nearby businesses, no-one knew of an internet cafe in the area. I requested a taxi for 8.15 on the day of departure, but it arrived at 8.05 and I was interrupted while having breakfast. The hotel is in need of refurbishing - in my room the door chain was broken, making it impossible to secure the door. The bathroom did not have a towel rail so there was nowhere to put towels that were in use. I was staying in the hotel for two nights, and would have been happy to re-use towels, so I left them folded on the side of the bath to indicate this, however they were taken away for unnecessary laundering. I appreciate this may be viewed as good customer service, however I would like to minimise the impact my staying in hotels has on the environment as much as possible.

The staff was very willing to find a storage room for our bicycles. We also were able to leave our car and cyles on out checkout day while touring the city.

BREAKFAST WAS A LITTLE EXPENSIVE

"I was surprised by how nice the hotel was and it seemed more like a city centre hotel than the suburbs of Newcastle. I would definitely stay there again if I ever venture to the Toon again"

Friendly staff, clean room, early check in was great, decent breakfast, bar looked good

None really. We were booked into what looked like a disabled room so the shower was quite low unless it was a room for the vertically challenged but that wasn't a bad point, just the only thing I would have changed

"Excellent value for money"

Room was newly decorated, large and with a very nice modern bathrooom

Check-in was a bit slow; seemed to be a problem with the computer when booking in the previous guest. Noise carried easily through the wall from the room next door.

"Very suitable for our purposes - very pleasant staff."

Convenient for travel into City Centre - quiet

Problems with water pressure - not the fault of the hotel

Nice 3 star hotel - does what it says on the tin. Good location in Jesmond.

Staff were friendly, location is excellent

we had the osborne suite however this was the very first door as you went into the corridor so we heard everyon comng past in the morning. We also weren't able to check in until 2.50 although check in should have been 2pm. That meant we had to hand around for some time from arriving. We also found there was an air lock in the taps so every time we ran them we got splattered in water.

"Even on short stopovers I prefer to stay in hotels rather than at Bed and Breakfast houses. Sometimes, however, I wonder if it is really worth the extra. "

There's a good lively atmosphere in the area the hotel is situated. Close to city centre. Easy access to main traffic routes on leaving.

Receptionist wanted to process payment for accommodation on arrival - a common procedure nowadays but a sure sign of an ordinary hotel compared to a better one, where you tend to be trusted. Food and service in restaurant were mediocre. Restaurant staff would do well to smile more and be more attentive rather than constantly occupying themselves with less important tasks. White wine was not pre-chilled - a simple thing to do. Door of ensuite bathroom had been kicked in and repaired with duck tape and painted over. Bed was pretty hard. Index on a basin tap missing. Bath mat needed replacing. Paintwork round windows in bedroom and restaurant very shabby.

"Fantastic, will come again."

Service of staff, attitudes fantastic. Relaxed atmosphere. No hitleresque security in the evening.

1 of the rooms wasn't ready at out circa 4.30pm checkin

"Rather disappointing and compared poorly to similarly priced hotels in other parts of the country."

The restaurant evening meal was very good and reasonable value for money, but were only able to use this facility on one night.

The room was spacious but not well appointed - one bdside cabinet did not have any storage - false door front and there were only 2 x 13 amp sockets, one occupied by the TV. There was an old fashioned 5 amp socket in addition - but useless. Decoration needs updating and the room cleanliness left something to be desired. Breakfast was additional £9.70 per person, so we went elsewhere locally for around £8 for two. Front of hotel rooms were very noisy in the evening - suggest one requests rear of hotel allocation

"I doubt whether I would use this hotel again."

Hotel was an interesting old building in a convenient situation close to the centre of Newcastle.

Not all the electrical fittings were in working order. Most annoying this included the electric shaver point. Cleanliness was not of the highest order, with particular reference to the mould in the shower.