These comments are from previous guests who stayed at Express By Holiday Inn Southampton West and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Bridport UK, stayed on November 11, 2009
from Nottingham UK, stayed on June 23, 2009
"Very good"
from Cheltenham UK, stayed on June 2, 2009
"It was a pleasant stay and quite enjoyable."
Room was nice and clean and tidy and with a good view. We are planning to stay again during the year as Southampton is only few miles away. We stay in hotels all over u.k every so often so we always look for value for money.
They put only 2 tea bags in the room . Ideally there should be few more.
from Reading UK, stayed on May 21, 2009
"Visitor than the extreamly unususal disturbance, it was very good."
Easy acsess Good standard alround.
Faulty phone. One night of violent disturbance went unattended by security.
from Teaneck US stayed on May 19, 2009
"clean neat and tidy place"
reasonable value for money
needs car to get there and be sure you understand directions - not obvious to see from road, pay for internet.
from Hull UK, stayed on May 9, 2009
"ok breakfast was a bit sparce but no real moans"
convenient for cruise terminal
from Nottingham UK, stayed on January 11, 2009
pleasant place to stay
checking out, receptionist needed more training.
stayed on February 28, 2009
"comfortable"
very helpful staff when i asked for directions to hospital. nice room good facilities and parking. close to motorway
from Newcastle-upon-tyne UK, stayed on February 18, 2009
"OK - back this week for two more nights"
All good
Default was invalid access which came with a wet room but I would rather have a bathroom. No immediate restaurant! Would prefer smoking even though I don't smoke. Whisky seamed weak.
from Cumbernauld UK, stayed on December 25, 2008
"excellent"
all good
stayed on October 29, 2008
"We would definitely stay here again at the price we paid - it was very easy to find and conveninet for where we wanted to go."
Pleasantly surprised by the choice and quality of breakfast. Thougth the proce was brilliant and the room was lovely anc clean.
Had to ask for bowls, plates spoons and cups at breakfast on the second day.
from Northill UK, stayed on October 13, 2008
"Very suitable for my purpose"
Convenient and 24 hr access. WIthin easy reach of Southampton but quiet location.
Small issue with Breakfast in that the Orange juice appeared to be watered down.
from Sutton UK, stayed on August 30, 2008
"For the first time - had a booking problem. Booked on line but the hotel had no notification. Luckily they had a room!"
Helpful staff
Breakfast was chaotic!
from Redditch UK, stayed on November 18, 2008
convenient location. clean and tidy hotel
Window broken so motorway noise could not be blocked out. bedside light broken. Not keen on paying for internet access when other hotels of similar price offer it for free.
from St helier UK, stayed on July 27, 2008
Take dogs, Parking
Food in evenings pretty ropy
stayed on July 27, 2008
Whilst we were delayed at check in for the second time you staff did have the courtesy to offer us a coffee and biscuits.
The room was dirty, the pillows needed replacing, the bed linen was non existant and we were requested at 9 p.m. that evening to change rooms as the linen was not available even after being advised at 3 p.m. that day by us that the room was not ready.
stayed on June 19, 2008
"Satisfactory"
Reasonably priced. Working desk facility good.
Booked into room only to find that the room was not made up with towels strewn on the floor and the bed not made. The room obviously had not been attended to. Was given an alternative room. Food choice for dinner poor.
stayed on October 2, 2008
Arrangements were made by the company Head Office to have the B&B part of the bill settled with a previously communicated company credit card and guests were to settle any extras on departure. No-one at the hotel appeared to have any knowledge of this arrangement so the whole bill had to be settled by one of the party staying at the hotel - we at Head Office were not impressed by this failure to carry out instructions.
from Coventry UK, stayed on March 27, 2008
good with the children
stayed on May 6, 2008
"The stay on the 1st of May was quite chaotic. The place appeared to be overbooked with the amount of people that were milling around the lobby area. It took too long to get service whether it be for a meal or a drink. It seemed to be understaffed or the hotel was not ready for such a large influx of people on that day."
Not much to complain about the accommodation.
stayed on April 30, 2008
room as lovely- restaurant very nice
from Burton on trent UK, stayed on December 12, 2007
"Good hotel, convenient for Motorway although signs to the establishment would be a great help."
Clean and tidy. Comfortable beds and adequate breakfast.
Noisy room, could hear next room's tv and also hear guests moving around and talking late at night.
stayed on March 1, 2008
"You can't really go far wrong with Holiday Inn Express; they're fairly cheap and generally pretty consistent. Unfortunately in this one the bed was a bit hard and the blankets a bit thin so it was a cold night, but I think that was a one off and they would probably have brought another blanket if I had been bothered enough to ask"
cheap, easy to find, breakfat included
Beds were very hard and room was cold
stayed on April 21, 2008
"Expected there to be a pub close by or next to the hotel, as experienced at the Birmingham Express by Holiday Innfor evening meal, but hotel serves food Monday to Thursday evenings, which was fine, so we were ok, but think this is something people should be aware of. Lovely fresh croissants for breakfast! Staff very friendly and efficient."
perfectly adequate and very clean
pillows were quite hard
stayed on April 11, 2008
Easy access
Although I requested a room at the rear of the hotel away from traffic noise, I was put in the front, where the noise was intolerable. The hotel did not appear to be at full occupancy either, so I'm surprised they weren't able to accommodate my request.
stayed on October 31, 2007
"I am not sure if the web page explained that there were no catering facilities on site, I may have missed it as I knew I wwould be dinning out, however I could have been disappointed if I was relying onm a cooked meal in the evening at the hotel."
it was clean, simple and comfortable
from Leicester UK, stayed on September 2, 2008
"understaffed, staff scruffy, vending machine out of stock, huge queue at both checkin and check out.Bar shut early. Answer to every query was sorry we are short staffed. Breakfast was mayhem"
room nice
denied all knowledge of booking although I had the active hotel reciept in my hand siad it was an active hotel error. but they had a room we could have.lucky we checked in at 2.00 as it was the last room available
from Exeter UK, stayed on January 7, 2008
"Overall hotel was good,breakfast adequate.Problems brought to attention of staff were taken on board but no feedback given of what was wrong and when it would be put right.Staff meetings held in front of breakfast bar ,this included management.so guest had to go around them to get breakfast,no problems with meetings but should have realised what time of day it was."
staff on arrival were friendly,attention of room maids very good
a warmer room on arrival would have been welcomed.Lack of feedback on problems.
stayed on January 30, 2008
Clean. Good value. Friendly staff
Card key was faulty
from Kingston springs tn US stayed on December 17, 2007
convenient, clean
not enough info for turning on electric how to use radiator or telephone. very little selection in snack machine nearly empty
from Tredegar UK, stayed on December 10, 2007
It was clean tidy well equipt,and friendly atmosphere and helpful employees
Nothing apart from only one pilllow
from Tadley UK, stayed on December 5, 2007
"Rooms were clean and beds comfortable. Recommended..."
Clean and friendly with easy access from the motorway
No drawers! Everthing in the room was exposed. Modern style but no security.
stayed on June 13, 2008
"I would never stay here again. Too noisy. Made worse by the fact that road works commenced right outside my window on the M27 at 2.30am, with pneumatic drill and amber flashing lights going almost continually for over 2 hours."
Hotel is very close to the busy M27, and I could hear continuous passing traffic, to the extent that I could even hear the radios playing in some cars. Also, walls are as thin as cardboard and could hear the person next door coughing.
from Harlow UK, stayed on October 31, 2007
"Breakfast was a bit basic and disappointing"
pleasant clean warm room
from Solihull UK, stayed on March 10, 2008
"Having shower jell in bottle or sachet rather than thing on the wall would be good. Also the juice for breakfast coffee for breakfast were not very inspiring. The Holiday Inn we stayed in in Rome did a much better breakfast."
Clean ,quiet,comfortable
having shower rather than bath.
from Cardiff UK, stayed on November 13, 2007
"No issue, Good welcome, clean room, good night sleep, What I need and expect."
Had not stayed in a Holiday Inn before will use again
Cash point would have been useful
stayed on October 13, 2007
"The heating system in the room was not working properly. I had to either set it to maximum for it to work or turn it off completely. So I had the choice of either cooking or freezing while I slept. The second morning of my stay was quite an experience. NO paper napkins at breakfast. I asked and they said they were out of napkins. Messy breakfast."
Fair sized room and reasonable bath facilities en-suite
Southampton Hotel Reviews & Booking 3.3m
Winchester Hotel Reviews & Booking 11.1m
Salisbury Hotel Reviews & Booking 16.9m
Hotels near University of Southampton 3.3m
Hotels near Southampton Solent University 3.6m
Hotels near Southampton FC - St Marys Stadium 4.0m
Hotels near New Forest Museum & Information Centre 5.6m
Express By Holiday Inn Southampton West - T:023 8074 3100
Romsey Golf Club Ltd - 1.2m T: 023 8073 4637
Southampton Golf Range - 1.7m T: 023 8073 3166
Southampton Municipal Golf Course - 2.7m T: 023 8076 0546
Longdown Dairy Farm - 3.1m T: 023 8029 3326
"Would I stay in the hotel again? Yes, but only because of the excellent response of the duty manager and general manager to my complaints. Their response was absolutely first class! "
Clean, excellent room. No evidence that the "no smoking" room had ever been smoked in, unlike some hotels that I could name. The standard of the rooms is very much higher than the appearance of the hotel when seen from the M271 would suggest!
The soap and shower gel dispensers in the room were empty and no alternative was available. The bath towels are far too small. Unbelievably rude receptionist when I checked out. This has since been resolved to my entire satisfaction. Ugly building, especially when viewed from the M271. It belies the standard of the rooms within!