These comments are from previous guests who stayed at Express By Holiday Inn Glasgow City- Riverside and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 80% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on February 16, 2010
stayed on February 2, 2010
"Excellent"
Pleasant helpful staff, conveniently located for venue of concert
stayed on September 20, 2009
Centrally located. Many of Glasgows attractions within walking distance.
No car park although there was a large one just up the road.
stayed on June 25, 2009
"Good location, ok for one night & book well in advance to ensure value for money "
Check in was easy. Staff were helpful and sorted out our room problems while we were out for the evening. Continental breakfast was better than some hotels.
we had booked a room for three and the room was only made up for two. i had to contact reception to have the sofa bed made up and then again to supply sufficient towels for three. No parking facilities at this hotel. NCP Parking for 24 hours next to the hotel cost just £5 althought if you are trying to get a space on a Saturday this will be difficult.
from Edinburgh UK, stayed on December 11, 2008
"overall a good stay "
staff were very helpful
room a bit to cold heating not working very well
stayed on December 9, 2008
City centre position, flexible breakfast times
Insufficient tea / coffee etc in room
from Brechin UK, stayed on November 14, 2008
"I did not have a pleasant stay at this hotel and would not use it again, what kind of hotel do you lock your door in and does someone knock and walk in at 8.30am?"
Location
The maid wandering into the room at 8.30am, then knocking again at 9.30am, the room was freezing
stayed on November 2, 2008
"A good hotel to stay in if you are sight seeing."
Clean. Friendly, helpful staff. In a convenient location near to the city centre.
from Heckmondwike UK, stayed on September 6, 2008
"Excellent"
Overall our stay was very good and would use express inns again.Would have liked a full english breakfast.
The only bad point i found was the traffic noise being close to the main traffic lights.
from London CA stayed on October 14, 2008
"Nice and clean good location to get to shoping and sight seeing. We enjoyed the place so much that we stayed there again 3 nights later."
Staff was great, very happy and helpfull.
Pull out bed not very comfortable, room is small for 3 adults but okay
from Portadown UK, stayed on October 3, 2008
We had a great time..the place is accessible to the shopping center.Facilities were all in good condition..i could say you have a great staff..keep up the excellent service!Bravo!
from Liverpool UK, stayed on July 9, 2008
"Very nice, though I wouldn't mind a voucher for a free night to make up for our bad first night."
Great Staff. Nicely designed hotel in Corstophine Edinburgh. Best location. Excellent breakfast.
We where kept awake until 2.30am on our first night by a guest in the next room talking loudly and watching the TV at a loud volume. He couldn't shut up and droned on for hours.
stayed on July 8, 2008
"Great time well located, look at good points"
Excellent value for money. good size rooms, clean, staff helpfull and interested,breakfast room clean and spacious with ample ammount of food.Overall great stay.
from Innerleithen UK, stayed on July 1, 2008
"We had a very comfortable stay, and the hotel was within easy walking distance of the venue we were going to in the Fruit Market. We will definitely use the hotel again when in Glasgow. "
We were pleasantly surprised at the value for money the hotel had to offer. The room was a twin and was more than adequate for our needs, it was very clean and well decorated. Excellent bathroom, which was also very clean, with lots of little extras we didn't expect. Very good healthy breakfast too.
We were in a room opposite the lift, which was fine as the lift was very quiet. Unfortunately the flooring outside in the corridor was laminate flooring and it made the sound of footsteps very loud, especially woman with high heeled shoes! The rest of the corridor was carpeted and very quiet.
from Bishop aukland UK, stayed on June 24, 2008
"Would not recommend"
Bedroom clean
No snacks/food available upon returning from concert. Staff not helpful, poor english speaking, received 2 phone calls on bedroom phone after 2am regarding a takeaway meal which was supposed to have been cancelled by reception staff as it was going to take to long to arrive. Very poor for a large hotel having no snacks/food available. A predominantly indian takeaway menu which takes approx 1 hour to arrive is not what we expected for a
stayed on June 9, 2008
"exellent."
overall the facilities were very good; the breakfast excellent.
found the shower very difficult to control; more cold water than hot.
from Greenford UK, stayed on April 10, 2008
Sign on the building not working, therefore difficult to find at night time. Heating was not working, were moved twice before finding us a room where heating was working. Staff not very helpful in directing to the car park, and lacked courtsey.
from Scropton UK, stayed on April 10, 2008
"Good experience. Staff very helpful. Rooms adequate. Location good"
Well comfy beds. Sky in rooms was a help when the weather was miserable
Temperature control in rooms not very effective
stayed on May 24, 2008
"Excellent experience in Glasgow with a friend from USA who also enjoyed her stay in your hotel."
Location and value for money
stayed on March 11, 2008
"Helpful friendly staff, clean and tidy room."
With Holiday Inn Express you know your room will be fairly basic but clean and tidy, just as this one was.
from Stafford UK, stayed on May 3, 2008
Clean, spacious, well presented and maintained
The recption staff had a slight attitude problem. I paid for three rooms on arrival but they would not present me with a VAT recept until the next day ... unhelpful and left a poor impression of what the staff feel about their guests
stayed on March 21, 2008
was in easy reach of venue
room was not ready when we arrived.
stayed on March 18, 2008
Nice hotel, good value for money I think I got a bargain, though!
N/A
from Haverfordwest UK, stayed on March 5, 2008
"Unpleasant stay."
Cleanliness
Air condition, poor heating system Wrong bill, Price quoted online and the charge on that day charged was different.
stayed on April 1, 2008
"Finding the hotel was chalenging but thats not the hotels fault."
Value for money single parent with 2 children
Nothing
stayed on January 16, 2008
Heating not working,although after complaining the guests affected were given a fan heater. air conditioning not working ,showers cold.
from Aberlour UK, stayed on February 29, 2008
central location, great friendly helpful staff
stayed on January 2, 2008
"basic, very clean but with a hostel rather than hotel feel about it. online booking was misleading and did not reflect the ages and needs of the people staying. the travel cot supplied was dangerous as the netting had a hole in it. the set up of the lighting was not logical and some lights only worked intermittently and i was told this was 'something to do with the transformers and nothing we can rectify really' the deal was good though so i felt it was a fair value for money"
location
room size for our family needs very cramped
from Lhanbryde UK, stayed on January 15, 2008
Asked for non smoking room but this disd not happen
stayed on December 4, 2007
Location
stayed on November 30, 2007
we were able to take our pet dog without that ,it would have been difficult for us to take the break.
The lack of parking, we neede to park in an ncp carparkopen air
from Oslo NO stayed on November 28, 2007
"A typical Holday Inn Express but better than average when it comes to staff perfomance and cleanliness. Good location with large car park - important in Glasgow. Brakfast at Holiday Inn is hardly ever great - this was not too bad, but no cooked breakfast."
Well maintained, clean and nice staff
from Rosyth UK, stayed on November 21, 2007
very clean, and decent bathroom
no plugs for electrical items such as straightners near any mirrors
Glasgow Hotel Reviews & Booking 0.4m
Kilmarnock Hotel Reviews & Booking 19.2m
Falkirk Hotel Reviews & Booking 20.5m
Hotels near University of Strathclyde 0.5m
Hotels near Glasgow Caledonian University 0.8m
Hotels near Royal Scottish Academy of Music and Drama - RSAMD 0.8m
Hotels near Scottish Exhibition & Conference Centre 1.5m
Express By Holiday Inn Glasgow City- Riverside - T:0141 548 5000
Haggs Castle Golf Club - 2.5m T: 0141 427 3355
Glasgow Golf Club - 4.2m T: 0141 942 5554
Douglas Park Golf Club - 5.3m T: 01419 422 220
Glasgow Zoopark - 5.5m T: 0141 771 1185
"everything was great apart from the heating . a very relaxing place to be in and plenty room to move. "
easy to find friendly staff nothing to much trouble for them. brilliant manners to customers very helpful. good choice of food at breakfast hot and cold drinks an overall brilliand service.
rooms cold i felt heating needs to be upgraded as it was lacking sadly . even when i turned it up full i still felt cold. parking a bit of a problem. disabled parking needs to be delt with. if ten disabled cars then a problem arises