These comments are from previous guests who stayed at Britannia Sachas Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 70% | Check-in process |
| 60% | Your room |
| 70% | Working order of facilities / equipment |
| 70% | Order and cleanliness of the hotel |
| 60% | Performance of staff |
| 70% | Overall experience |
| 70% | Overall value for money |
stayed on February 26, 2010
from Dundalk IE stayed on February 16, 2010
"if i could have got a refund i would and stayed elsewhere"
close to all shops
toilet seat broken,main door to room lock loose,curtain rail hanging off wall not screwed in properly,mildew around window obviously had`nt been cleaned for a long time,the hole hotel looked inside and out looked DIRTY.ROOM 548 DO NOT STAY IN THIS ROOM CELL
from Aix en provence FR stayed on February 1, 2010
"very bad experience for the price"
dirty, noisy, old,
from Carlisle UK, stayed on December 16, 2009
"enjoyed it "
very good
stayed on December 14, 2009
"the location was ideal the room was not what it was ment to be, the bathroom was poor and the bed sheets were clean"
location
the hotel tell is loud , old , and grimey
stayed on December 1, 2009
"Enjoyed our stay but hotel wasnt value for money. Had better value at other Britannia, Wetherspoon & travelodge hotels."
Location
No windows. threadbare carpets, tatty wallpaper.
from Brno CZ stayed on November 30, 2009
Extremely inefficient reservation system, staff not too much involved in the hotel guests
from Halifax UK, stayed on October 12, 2009
"Not impressed as per the review online."
Nice helpful staff. When we reported the points below - room 208 - the guy on the reception said he would close the room & have it sorted. Did he?
The bath/shower was dirty so we couldn't use it. The bath panel was broken & someone could really hurt themselves on it. The heating did not work & we were cold.
stayed on October 29, 2009
staff very friendly and helpful
carpet in room looked as though it had been hoovered in weeks, on our first day in the hotel one of the lifts was broke and by the second day both of the main lifts where broke and we had to use the service lift which took 20mins to arrive on our floor with the amount of people using it.
from Castleford UK, stayed on October 25, 2009
"we use this hotel when we are going to a consert at the MNC and will be booking again when we go to another one the hotel overall is good value and clean.The decore is wonderfull and stylish in its own right."
We have been to this hotel on two occassions and have had a pleasent stay, the rooms are clean and the staff are very helpfull.Each area you visit in the hotel is clean and the staff are friendly.
from Huddersfield west yorkshire UK, stayed on October 21, 2009
"My only comment after staying twice at this hotel was "poor restaurant service" lots of waiting around for thing to be topped up !!!"
from Milnthorpe UK, stayed on October 20, 2009
Efficient service
Room was shabby - it was clean but there was evident wear and tear on general fabric of the environment inc en suite Quailty of cooked breakfast was low
from Petworth UK, stayed on October 10, 2009
"Very little value for money. £464 for four days. This hotel not a good standard of cleanliness though some very obliging staff."
Very good natured staff on the whole
Bad system computer: did not accept that my room had been paid for by my husband in advance. Had to argue about it at length. Then would not allow me to put one £7.95burger on bill when exhausted in room.Had to argue about that. Two of the lamps not working in room. No Wifi. Breakfast not included. Doors locked too early. No help out with heavy luggage. Long waits for lifts. Dirty bathroom. Hairs and urine stains. Mouldy carpets. NOT GOOD. Had to put towel on floor before walking barefoot.
stayed on October 6, 2009
First class leisure centre with an excellent swimming pool. Breakfast was very good value, wide choice and cool dining room.
Furniture in the room was on its last legs and in need of replacement, slightly shody.
from Clara IE stayed on September 23, 2009
"myself and my friend had a great time and we will be coming back again soon. "
It was a fantastic hotel, the location was A star! Room was clean and had lots of space. It wasn't modern but who needs modern, the room had everything that was needed. The bathroom was good, had everything needed once again and the shower was really powerful.
The only bad point about this hotel was the fact I was not looking forward to it due to bad reviews of the hotel... I honestly cant understand some people. I had a fantastic time at sashas..
from Birmingham UK, stayed on September 18, 2009
"didn't like it at all! the pictures looked alot better than in person! as i was staying for much needed hospital treatment, i expected a nice relaxing week, luckily the treatment went well and i only stayed 5 days and not the full 9 days i booked!"
some staff were excellent at sorting out the problems we encountered, very close to all amenities!
no hot water, had 1 hot shower the night i arrived! no air con in any of the rooms, well it was there, but didn't work! we were moved twice for the reasons above! first 2 rooms were very poor esp. the bathrooms! poorly finished, showering caused the floor to become flooded, mould growing around tiles next to toilet, everything just looked like it needed a deep clean, or needed repairing! room service was quick, but the room menus were out dated as half the stuff we ordered was no longer on the menu! no wireless internet in the rooms, you had to go downstairs to use laptop! very noisy at night, i advise you to take earplugs! tv and aerial didn't work in last room until i fixed the aerial socket! no proper freeview, lucky to get the basic channels!
from Southport UK, stayed on September 17, 2009
"Would definatly stay again and have already recommended you to friends and family."
Good food at reasonable prices,nice size room,good location,good facilities.
Bathroom was a little tired and the tap leaked permanently. We were very pleased to find you offered a smoking room, however, an air freshener would have been nice.
stayed on September 14, 2009
Restaurant menu very limited, and apparently they'd had a freezer problem, so half of this was unavailable. Unsatisfactory, had to go out to eat.
stayed on September 9, 2009
Although I booked a single room without a window I was given a spacious room with a four poster bed and table and chairs. The leisure centre was well run and all the staff were friendly and helpful!
stayed on September 7, 2009
"Ok - nothing special"
Good leisure facilities Good restaraunt
I was overcharged versus what was agreed online Room make up was poor - late in the day and they often forgot to replenish toiletries etc.
stayed on September 3, 2009
" Good"
Hotel very convenient to city centre. Staff very good, hotel good but could do with re-decorating. Was quiet at night.
No hot water in the bathroom, overall a hotel that requires re-vamping.
from Cromer UK, stayed on August 2, 2009
"Easy check in/out. Helpful/friendly staff. Great looking hotel and in great location for train,metro,shopping and wheel of manchester.Great facilities."
luggage storage area. Fantastic ham and pineapple pizza! Plenty of hairdryers in swimming pool changing rooms. Very clean throughout hotel. Good staff.
Missing light bulb on dressing table. Due to heavy rain on last night,there was a small leak in celling. I told staff on my checkout and they got maintance on it straight away.
from Liverpool UK, stayed on July 15, 2009
"it was passable"
Customer care good
Room cold, no hot water, carpet outside bathroom soaking wet resulting in smelly room
stayed on July 6, 2009
"Very poor willnever book again"
The Rececptionist was very pleasant and helpfull
The night staff were appaling pizza restaurant shut when it should have been open they had no food for room service.No hot water for bath at 11.30pm Bathroom smelt and room smelt musty.
stayed on July 6, 2009
"Perfectly fine"
Location, cleanliness,accessibility
Slight damp smell in the room bad enough to notice but not bad enough to want to change rooms. One of the open access internet computers was not working but there was no sign to say so, so money was lost trying to operate it. No staff to informa and try to get a refund
from Birkhampstead herts UK, stayed on June 30, 2009
No air conditioning, no window, room was very hot
stayed on June 30, 2009
"Comfortable, well located for shopping and sight seeing & within walking distance to theatres and arena."
Quiet - rooms well sound-proofed even though there was a large wedding party celebration the night we stayed.
Chaos at breakfast. Some staff rude and unhelpful - no member of staff to find a clean table.. No clean utensils,cups or saucers - cold coffee. Windowless room had inadequate air conditioning to cope with high summer temperatures.
from Coventry UK, stayed on June 29, 2009
"Overall, extremely happy and satisfied with our stay and will definitely be booking there for any future stays in Manchester! Thank you Britannia Sachas!"
Hotel was excellent and in a good central location. Hotel was very clean and tidy as well as friendly. The room we stayed in was a budget twin room and was bigger than expected with full air conditioning too, excellent value for money! Very satisfied with our room and facilities! Breakfast was also excellent, with a large variety of foods available such as fried breakfasts, cereals, toast, fruit, continental breakfast, all on a self serve basis, eat as much or as little as you like and go back for more and have a bit of everything if that's what you desire!
No bad points to make!
stayed on June 29, 2009
bathroom was very dated, need replacing really otherwise about it's money
stayed on June 29, 2009
"Everything was central easy to get to shops & restaraunts"
Room was spacious
As this was a budget room it did not have a window when i book again would probably ask for a room with a window
from Lancaster UK, stayed on June 29, 2009
"cheap and cheerfull hotel- staff very helpful and friendly"
stayed on June 18, 2009
"The hotel is in drastic need of improvement, it clearly has not seen a lick of paint or a splash of bleach since the 70s. My perception was that the owners really don't care about this as they will get guests whatever they charge due to the hotel's location. Beware, some rooms do not have windows and yet the whole place is like a sauna."
Location.
Hotel was far too hot. Noise from other residents and also outside. Fire alarm went off twice at 5am. Admittedly this was due to guests smoking in their room, however, no-one from the hotel came to assure us the hotel was safe and to ignore the alarm. The coffee in the room was the worst I have ever tasted in my life - luckily there was a supermarket just a short walk away.
stayed on May 23, 2009
"It was a good cetnrally hotel which suited my purposes, was clean, and well ordered with freindly staff. Except for the lack of wi-fi I would be very happy to stay at this hotel again, the wi-fi problem might make me think twice, but I would probably still consider it reasonable value for money because of the central location and very helpful staff."
Friednly helpful staff, good basic clean room with a desk and straight backed chair, good food, especially at breakfast and OK at dinner. Central location, relatively quiet rooms.
Wi-fi access was advertised but actually only available in the lobby not the rooms. Lighting in the rooms was a bit poor/low no windows was not the problem, just with no or high windows you need more overhead lighting.
from Birmingham UK, stayed on May 18, 2009
"Excellent check in with friendly staff at reception who offer a cheap deal on a full breakfast, room has no windows but is very clean and everything in good working order. Excellent location too - regardless of the price this is one of the best city hotels I have stopped in."
Excellent check in with friendly staff at reception who offer a cheap deal on a full breakfast, room has no windows but is very clean and everything in good working order. Excellent location too - regardless of the price this is one of the best city hotels I have stopped in.
from Epping UK, stayed on May 14, 2009
"Really liked the hotel and would recommend to people staying in Manchester."
The staff were very friendly, breakfast was great, location excellent.
Minor thing but would've preferred the room to be cleaned before 3/4 o'clock in the afternoon as sometimes I was back before then and my room wasn't cleaned.
stayed on May 6, 2009
"Great location but not worth staying."
Helpful friendly staff at the reception.
There were two pairs of dirty smelly socks lying in the wardrobe. They must had been lying there forever as the wardrobe smelled like dirty socks. There were cracks in the bath tub and needs to be mended.
from Lincoln UK, stayed on April 19, 2009
"would stay again, great location, lovely staff and good facilities "
perfect location, nice hotel overall, staff very friendly, nice to see some smiles! breakfast really good except the rubbery eggs, but it made us laugh!
air conditioning in room not good, we were baked like lobsters, our room needed a bit of updating, but clean and comfortable restaurant area in need of updating,but very clean and excellent service.
stayed on April 7, 2009
"was ok for 1 night but wouldnt stay there again after the room we were given"
they gave us breakfast because of there mistake with double booking our 3 rooms
our rooms were double booked and we were then given rooms with no windows and the air con wasnt working. the springs in the bed kept us awake all night as we couldnt relax between the heat and the uncomfortable bed
from Erskine UK, stayed on April 6, 2009
"Very bad experiance"
Hotel reception kept me waiting for 30 minutes looking for my booking even although i had provided them with the reference and pin numbers. Room was unbearably hot, i requested that the manager attend the room, after making three calls he decided to honour us with his presence. To give him credit he did agree that the room was unbearably hot, however said that he could not offer us anlternative. You would think that a room that has no windows would have at the very least a fully functional air conditioning unit!
from London UK, stayed on March 24, 2009
"I was quite surprised by the poor quality of facilities / room in relation to the cost of my stay £250 for two nights."
Very pleasant staff
Appaling food / breakfast. Very poor gym / changing facilities. Appalling quality of mattress. Lack of detailed cleanliness. Lights and remote control did not work. Failure to deduct 10% off bill that had been assured.
stayed on March 12, 2009
"very good"
staff very good check in and out very quick staff very helpful Room other than bathroom very good tidy and clean
Bathroom needed tender loving care. bath taps would not turn off continually ran shower not working sinks did not run away for ages could have been cleaner in the bathroom.
from Wakefield UK, stayed on March 10, 2009
"good"
right in the centre of manchester good vibe really good weekend
shower
stayed on March 8, 2009
"Everything was ok and it was nice and quiet."
Everything was good, the cleanliness and the staff.
The shower wasnt good at all it kept going hot and cold which made it difficult to get a proper shower
stayed on March 7, 2009
"Given room with heating that didn't work. Manager then transfered us to another room but didn't feel the need to apologise for the inconvenience and had an unprofessional attitude. Rooms were old fashioned and the bath was badly stained. Booked a room with wireless internet access as advertised which didn't work, only worked in the bar. Poor quality, poor service, poor stay!"
stayed on March 4, 2009
"would stay again. clean, good facilitys."
very clean. Friendly staff, central location, good value for money.
The carvery restaunt was very unusual, ie only one type of meat which was ham. Also served fish, but the vegetables didnt match any of the meat which was orbagines, pepers, rice etc. this it not the usual mixture of food which you would see at any other carvery.
stayed on March 2, 2009
"Rooms are dated and in need of a refurbishment. Charge for use of leisure facilities !"
stayed on February 27, 2009
The chairs in the room should be changed and renewed.
Manchester Hotel Reviews & Booking 0.5m
Warrington Hotel Reviews & Booking 16.3m
Burnley Hotel Reviews & Booking 21.1m
Hotels near Arndale Centre 0.2m
Hotels near Manchester Art Gallery 0.3m
Hotels near Manchester Cathedral 0.4m
Hotels near Manchester International Convention Centre 0.5m
Britannia Sachas Hotel - T:0161 228 1234
Prestwich Golf Club - 3.2m T: 0161 773 1404
Cine City - 3.3m T: 0161 445 8181
Blackeley Golf Club - 3.7m T: 0161 643 2980
Brookdale Golf Club - 3.8m T: 0161 681 4534
The whole experience at the hotel was excellent, the staff were very helpful, the food was excellent. Overall the hotel was one of the friendliest we have stayed at.