These comments are from previous guests who stayed at Frederick House Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Abingdon UK, stayed on December 14, 2009
stayed on February 22, 2010
"Good location near busy George street and plenty to do around."
Was very clean and the size of the room was good. For the price paid the hotel was brilliant exactly what we were looking for.
from Forres UK, stayed on February 21, 2010
"Well equipped room , good standard of decoration."
Convenient location for city centre. Good quality breakfast at Cafe Rouge.Helpful staff.
Corridors are in need of redecoration.
from Singapore SG stayed on January 25, 2010
"Definitely value for money! Highly recommended."
Room is spacious, bathroom has been refurbished so is clean and nice.
from Newcastle upon tyne UK, stayed on January 14, 2010
Nice hotel. Big nice room. Helpful staff.
from Co westmeath IE stayed on October 22, 2009
"Great location, great facilities, friendly staff. I love Edinburgh as a city and have visited 3 times but if you are travelling around now oct, 2009be aware that one of the main streets, Princes Street, is under construction with Tram Lines at the minute. But this is well away from the hotel and doesn't stop you getting to the shops! Overall had a great stay but Edinburgh is one of my favourite places to visit anyway, a few minor things but would would definitely come back and would book Frederick House Hotel again as the location is paramount!"
As I explained to Customer Service, I could not fault the room for facilities. It had everything we needed, working hot shower, tea/coffee facilities, tv, hairdryer, iron & ironing board, and trouser press. We had a triple room and it was quite spacious, we weren't at all cramped. Check in was quite friendly, as we arrived quite early in the morning our room wasn't ready but we were given the key to a hold room for our luggage until our check in time of 2pm. The location of the hotel could not be better, right in the middle of everything and even walking distance from attractions such as the Dungeons and Edinburgh Castle, also the City Tour Bus. There are many pubs and restaurants close by but you do need to have a close look for some hidden gems.
The only negative thing I would say about the room is that the room had a rather nasty smell when we arrived. It looked like it had been recently renovated so there were no visible signs of damp, but it smelled really damp. Personally I thought the carpet was a bit worse for wear and could have done with a professional clean, I think in the end it was what was causing the smell. The other unfortunate thing is that the hotel didn't have its own restaurant so breakfast was across the road at Ricks, which we only 1 of the mornings and actually found it quite nice but the only thing on the menu was eggs!
stayed on October 18, 2009
"Attentive staff and well equipped bedroom. Breakfast very good at restaurant across the road."
Very central, high quality accommodation.
stayed on July 20, 2009
"Edinburgh is very impressive - a good mix of the historic and the modern. It is easily seen on foot/public transport and the hotel is very central."
The room looked to be recently decorated and was a double - I only booked a single. It was clean and fresh. Breakfast, although taken across the road at Rick's was also very good, with helpful staff and plenty to eat. I have stayed at worse - and more expensive - 4* hotels and was very impressed.
The only negative thing I can say is that the room didn't have a chain on the door. As a lone female I would have felt safer.
from Chester UK, stayed on January 12, 2009
"What I expected for the price."
Great location. Breakfast over the road at Rick's was good.
Bit tatty, but the price reflected this.
stayed on December 2, 2008
"I would recommend this hotel as the location is ideal for the city centre. Good value for money."
Ideal location. Breakfast was very good. Staff very friendly and helpful. Very quiet.
Room was a bit tired and the bathroom was a bit dirty.
stayed on November 29, 2008
"unimpressed with the hotel"
we were very dissapointed with the room, we were a party of three female friends who booked a quadruple room as we all wanted to sleep alone. The room had a double bed and a single which we expected but the 4th bed was an extremly small camp bed which was unsuitable for an adult.
from Greenock UK, stayed on November 11, 2008
"perfect for our purpose would reccommend"
excellent location room clean and comfortable breakfast very good
reception staff's command of english language only adequate bathroom a bit shabby shower not working
stayed on November 6, 2008
"absolutely lovely just what the doctor ordered!!!"
central location exactly what we were looking for
no private parking facilities
from Knaresborough UK, stayed on November 1, 2008
Convenient for city centre. Ten minutes walk from rail station. Helpful staff. Excellent base if you need an overnight stay.
stayed on October 28, 2008
Very nice breakfast at a restaurant opposite the hotel.
stayed on October 27, 2008
"Very good."
Very central. Clean. Helpful staff.
Although breakfast was very nice, it was not in the hotel but across the road. 11am check-out time.
from Durham UK, stayed on October 29, 2008
"HAD A GREAT LONG WEEKEND AND THOUROUGHLY ENJOYED MY STAY IN THE HOTEL. WOULD STAY HERE AGAIN"
EXCELLENT TRIPLE ROOM SIZE AND VERY CLEAN AND COMFORTABLE . LOADS OF HOT WATER. BREAKFASTS WERE FINE AND DID'NT FIND IT A PROBLEM GOING OVER THE ROAD FOR IT.
NOT HOTELS FAULT BUT AS I STAYED ON A SATURDAY EVENING THE STREET OUTSIDE WAS A LITTLE NOISEY.
from Bridgwater UK, stayed on September 11, 2008
"very good hotel well run and efficient, would highly recommend, and would certainly return, well done"
we had a wonderful stay at your hotel, no complaints at all, we found the room comfortablecould do with a lick of paintand kept very clean and tidy, all the staff were very courtious and helpful
stayed on September 9, 2008
Big and clean room. Good staff, Proximety to city centre.
from Timonium US stayed on August 12, 2008
We had a twin room two beds one queen one double. High ceilings, tv, nice decor. Also nice clean bathroom.
No complaints really. It was everything we could have wanted for a great price.
from Bagsvaerd DK stayed on July 30, 2008
"Very friendly staff, nice and spacious room, okay breakfast."
stayed on July 7, 2008
Large comfortable room. Breakfast at Ricks was delicious!! Right in the heart of Edinburgh- a great place to stay for a shopping trip, so many lovely places to go within a very short walk.
Not bad point, as I knew when I booked, but was odd staying somewhere with no bar/resturant or room service. Plenty of places near by to get a bottle of wine and a few snacks for the room in case of emergency!!
stayed on July 27, 2008
Very comfortable bed. Very pleasant and helpful reception staff.
Some early morning noise as windows were being replaced.Net curtain was dirty. Having to cross the road for breakfast where there was no choice of cereal.
from Oxford UK, stayed on June 26, 2008
"Good value for money."
The hotel is in an excellent position and the room was of good size. It's a little strange having to go across the road for breakfast but no great inconvenience in the summer, and the breakfast choice is very good.
The hotel decor is getting a little shabby in places.
stayed on June 4, 2008
"Had a great time"
Excellent location
none
stayed on June 1, 2008
"Enjoyable."
Excellent help from staff, both in person, and on email in the booking process. Good size room for family of 4. Excellent breakfasts at Rick's.
Room and bathroom were not as clean as they could be. Noisy road, but then it is a central location!
from Nottinghamshire UK, stayed on May 28, 2008
"I wouldn't say the hotel was worth the money we payed for the priveledge of staying over a bank holiday."
Central location and friendly staff.
The hotel is in need of renovation. The top bed covers and blankets were tired, well worn and grubby and torn in places.
from Bridge north, UK, stayed on May 24, 2008
"Probably nearest car parking facility would be the only thing I would have liked to know."
Location, friendliness and helpfulness of staff on reception. Nice breakfast surroundings and nice choice of breakfast menu.
Below ground bedroom.
from Coteau du lac CA stayed on May 21, 2008
"Comfortable, elevator available, close from everything, staff really nice and helpfull, at the restaurant too...3 choices of good breakfast! Frederick Street can be noisy at night though, and it would be nice to have more than 1 key per room, but appart from that, everything was perfect. Thank you very much! :-"
Comfortable, elevator available, close from everything, staff really nice and helpfull, at the restaurant too...good breakfast!
The noise in the street pub on the other side of the street Our room was on the side of Frederick Street. It would be nice to be able to have 1 more key... especially when we are 4 in the room, not everybody wants to come back at the same time...
stayed on May 16, 2008
I had forgotten to take directions to the meeting venue, the receptionist checked the internet and left the info for me to pick up in the morning. Thank you
from Southampton UK, stayed on May 14, 2008
"Reception staff were friendly and helpful. Accomodation comfortable and warm, with tea/coffe making facilities and tv, clean although dusting required on upper walls and around ceilings, but didn't cause a problem. Hotel close to restaurants, sightseeing buses, attractions and shops, and very convenient. All within walking distance. No noise could be heard in the room from outside."
Comfortable and clean bed, able to adjust heat using thermostat on radiator. No noise could be heard from outside.
The walls above the radiator were very dusty and the shaver point didn't work in the bathroom. There was a fridge but it was turned off. The shower could have been a little less powerful.
from Chicago US stayed on April 26, 2008
location. 24 hour access.
would have liked a coffee machine instead of just instant coffee.
from Kilmarnock UK, stayed on April 25, 2008
"Very pleased with my stay. I shall definitely book again."
Excellent value for money. Stunning view from the room. Brilliant location.
There is nothing I disliked.
stayed on April 25, 2008
central location, excellent value for money, clean, comfortable
triple room had a camp bed as the third bed....
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Frederick House Hotel - T:0131 226 1999
Edinburgh University Film Society - 0.8m T: 0131 557 0436
Dominion Cinema - 1.6m T: 0131 447 2660
Prestonfield Golf Club - 1.8m T: 0131 667 8597
Duddingston Golf Club - 2.5m T: 0131 661 1005
Excellent position within the city centre.
If the weather is poor it's a nuisance to have to leave the hotel for breakfast, but the food provided by Rick's is always very good!