Guest Reviews of Comfort Inn City Centre Birmingham

"A pleasant and quiet overnight stay despite the busy location. The rooms are a little tired in decor, but are clean and all facilities are in working order."

Excellent location, good price for city centre accommodation.

"Another pleasant stay in a much better room than last time. A very good hotel, reasonably price and in really useful location."

As ever, chose the hotel for it's excellent central location near the railway station.

The check-in process took some time, as cleaning staff were still making rooms available at 5:30pm.

Very convenient for New St Station. Good value for money. Clean.

Room small and a bit tired, en suite in particular in need of a make over cracked tiles etc. But for the money, OK.

"The room was ok but dated. The bathroom door didnt shut unless you really slammed it hard. There was no hairdryer in the room, you have to go to reception to get this and there is no iron in the room either, you have to go to the ironing room."

Location is very good

Lack of hairdryer and iron in the room, and that there is no service to bring these to your room. The bathroom door not shutting.

"Very positive experience. I work locally and would book again if I needed to stay in Birmingham overnight."

Very friendly and efficient staff. Room was small but clean and well decorated. Had coffee/tea facilities in room.

There was a bed cover left in the corridor. After walking past it a couple of times I just put it in the laundry which was nearby.

"We had a great time and only really wanted a bed for the night and a decent breakfast to set us up for the day before travelling, at as low a price as possible - and that's what we got - no complaints."

Very good value for money, friendly staff, close to station and entertainment venues and shops. Nice breakfast.

Bathroom was tiny. Road outside was a little noisy but considering it is right in the middle of a city it could have been a whole lot worse, but we weren't disturbed by any noise from the bar below.

Next to the railway station

"Excellent base for Birmingham city centre"

Good size room, excellent value, well located by New St Station, staff very helpful

Bathroom slightly basic, cold tap rather warm

"it's a ok hotel, dont's expect more for your money"

the bed was ok.

the window was broken, the elevator was broken.

"Good value for money all the staff were very welcoming and made my stay peaceful and homely. Thank you. "

Excellent position for a leisure stay as so near to many attractions in Birmingham, which i have wanted to explore for some time. I found the price fair and the breakfast just right for me. Plenty of good restaurants close by.

Concerned about car parking, which was actually OK. It would have helped me if there were detailed maps available tourist Information had excellent free ones. I walked the route out of the car park the evening before I left to ensure I did not get it wrong in the rush hour. It was well worth the walk.

"I wouldn't stay again."

The room was clean and warm. The internet connection was okay. The hotel was central.

The room was a little noisey from the outside. Some members of the staff were unfriendly. The first man on the reception desk was non communicative, the second guy was fine. Staff in the breakfast room, one morning the lady was non communicative and not at all friendly or pleasant; next day, a different lady, was fine. On the seecond evening I arrived at the foyer of the hotel and 2 men who I took to be owners or managers were standing in the foyer in the doorway of the bar. I said hello. They looked at me clearly decided I was not worth the effort of a response, and ignored me. The television was fairly basic, 5 analogue channels only.

"The hotel is old and very tired. I attended a conference there, the hotel is just not geared up for conferences, tea/coffee late, insufficient cups and also plates at lunch. No paper and pens provided for delegates. Only one member of staff who was trying to look after reception as well as the conference. "

Upon arrival the hotel had no record of my bookig despite me having the print out of the booking confirmation. I also had a reservation for later in the week so I double checked that reservation and again there was no record of the booking. No parking at the hotel.

"The hotel is not geared up for meetings/conferences. Tea/coffee either late or didn't turn up, food poor. Insufficient staff to provide decent customer service."

"Enjoyed it and would recommend to others."

The room was comfortable although my wife found her matress uncomfortable to sleep on. Reception staff were very helpful. Nothing seemed to be too much trouble. Staff in restaurant at breakfast were really pleasant and came acroos as very happy people.

The bathroom whilst very clean was in need of updating. Too many repair jobs to beading around bath etc.

"required bed and breakfast got neither"

evening porter very helpful

one party disabled in wheelchair unable to get wheelchair into lift had to get out of chair and get into lift no help from staff. unable to put wife in wheelchair to get to room like an obstacle course no help from staff. when wheelchair in room unable to get round. bed broken bottom half of bed on the one side no support did not find out until very late and had already had bad experiences with the room had no sleep, reported bed in the morning. no way has this hotel got adequate disabled access, had to carry wife to room. lift door in reception will not take wheelchair too narrow. hotel contacted before we went they should have stressed to us that we would have had difficulties all the way down the line, and not adequate for disabled, lift can be modified to wheelchair access, larger door in bar.

"cheap functional room. average facilities but it was far too warm with little ventilation and no air-conditioning which was lead to an uncomftortable night's sleep.."

Quiet room and efficient check-in with helpful staff.

Room was extremely warm with little ventiliation - which led to an uncomfortable night's sleep. Weather was not particularly hot that day / night either.

"As ever, a pleasant enough stay in an excellent spot. Some concerns about the quality of rooms on this floor as opposed to the otherwise very good standards, but unfortunately, very early departures on both mornings of my stay prevented me discussing this with hotel staff. Wouldn't hesitate to book again, but would request not to have a room on this floor if possible."

I've used this hotel again and again due to its excellent central location and good value for money. Staff in particular are very friendly and attentive.

First time I've been allocated a room on the top floor 4th and found it to be rather musty and smoky smelling. Lift call button not working on this floor.

"good"

location and price

lift not working properly

"Good Value for money"

Good access to city center reception prepared for late night arrival

Information about car parking possibilities could be better explained on internet or with order confirmation Malfunction of room light and toilet vent.

"Booked the hotel just to sleep there, not sit in the room all day long. All in all its ok if u want to live close to city centre for a reasonable price and u don't need a plasma in your room nor jacuzzi in the bathroom :"

Good value for money, very close to New Street Station 3minutes, clean.

Room was a little bit small, bathroom looked like from early 90s.

noisy room to exposed to traffic noise even with window closed

Friendly staff, reasoable price, nice breakfast and a very clean environment.

No cooling facilities, it was a very hot day, TV was not working, the engineer did not turn up till we left, with a toddler no TV is no fun.

"Another pleasant and relaxing stay at this hotel. Staff are attentive and friendly - with a special mention for the night porter who is always pleasant and friendly, even at late hours in a city centre hotel! There are elements of decor which are looking a little tired, but this remains a clean, safe and reasonably priced place to stay in the city centre."

Centrally situated and convenient for railway and coach stations, local transport links and city centre attractions.

The hotel is in a busy and sometimes noisy city centre location, so opening windows for ventilation can allow excessive noise into rooms.

Reception good. Breakfast good.

Service in restaurant slow.

Location of the hotel, price was ok

The breakfast was aweful, the furniture in the rool ugly and old

"A comfortable and very good value base for a couple of days in the city. The hotel is safe, clean and the staff very friendly and knowledgeable about the area. Like any city centre budget hotel, facilities are not always brand new, but the hotel remains a good place to stay when in Birmingham."

Located in the heart of the city, ideally situated for railway station and with easy access to the city centre and entertainment districts.

Location means hotel can be noisy late into the night, rooms a little tired and in need of refreshment. Lift unpredictable - doesn't always arrive when called!

"A very pleasant one-night stay. Wasn't at the hotel much, so can't comment on the other facilities, apart from my £39 en-suite double room which was excellent quality & value. Didn't have breakfast so can't pass judgement on it."

Convenient location, very close to Birmingham New Street Station. Within easy walking distance of the National Indoor Arena, for the event I was attending. Excellent room. Polite staff.

The television reception was poor. Lots of static/hissing marring the broadcast on all channels. Manual adjustment of the aerial did not help. Having said that, I wasn't there to watch telly!

"More than adequate, nice room, "

Good value, quiet, helpful staff ordering taxi, room served its purpose.

Remote parking, awkward to find, breakfast too expensive, no biscuits!!

THERE ISNT ANY

ON ARRIVAL MEMBER OF STAFF CUDNT FIND MY ONLINE RESERVATION. WASNT GIVEN ANY INFO OF BAR & RESTAURANT TIMES ROOM WAS DIRTY. HOT AND STUFFY WHEN ASKED A MEMBER OF STAFF FOR ELECTRIC FAN TOLD NONE AVAILABLE. NO COLD WATER JUST HOT IN BOTH TAPS AND YET THE SHOWER WAS COLD. OVERALL VERY DISAPPOINTED

"Hotel fine. Pricing comments as above."

Cost £89 for same equivalent room, in same hotel, as I stayed in on 8th May for £49!

"good for a short stay good location for train station close to shopping centre"

Hotel staff all very helpful and pleasant. Breakfast really good

Room very small. Would have liked bottled water for making hot drink, water from tap in bathroom gave tea a funny taste.

"Great stay will come again."

Friendly staff. Nice clean room. spacious. good value. Close to train station ,taxis buses, shopping centre, bullring and markets and all theatres and the National indoor arena.

Ironing room needs updating and new carpet on back staircase otherwise excellent

"Room was comfortable although somewhat shabby and sense of "not cared for". Staff were polite and HELPFUL ESPECIALLY MAN ON RECEPTION ON MY ARRIVAL"

Person on reception was very helpful; towels good

bedroom ceiling stained and poorly painted, carpet stained/burned, bath chipped, paintwork poorly done. Bathroom fan not working

"A most enjoyable stay"

A very well placed good hotel the staff were very friendly and the rooms were very clean.

"nice"

clean, comfortable

too hot

"Good"

very tidy room. All equipments work well. Convenient to travel, good location near the central railway station, value for money

No

"OK - much better than an outer London 3 star place I used recently where it was old-fashioned and smelled of fumes, and it cost £87 per night inc. breakfast, but when I went down at 8.30 it had finished and a sharp East European woman sent me away with a flea in my ear. Hence I don't do breakfast anymore. I did not feel welcome."

Clean, well presented, comfortable bed and good shower. I felt my business was valued.

The cold tap ran warm all the time and I could not drink the water for teeth and overnight refreshment. The room was over warmly heated and the atmosphere was rather dry, but it is a difficult time of year for heating.

"The hotel was very quiet and although we paid a low price I felt the allocation of room could have been a bit more generous."

The price was probably the only good point.

The room was small and dark and smelled of disinfectant/musty. The carpet was soiled. Although there was a restaurant, there was no facility to eat in the evening. The bar had no white wine so we had to leave the hotel to eat/drink.

"Far too hot to be "Comfortable""

Central location. clean room staff friendly and helpful

Heating on far too high - stopped me sleeping on 2nd night - first night it would have too but i was so tired arriving late. I wouldn't have stayed Had i been aware of this after first night. - Reason why room rated Poor.

Central location.

Room stank of stale smoke despite requesting a non smoking room. Decor was tired and grubby. Shower gave out only warm water on 2 separate ocassions and was falling apart. Shaving light in bathroom did not work. Bed was old and uncomfortable.