Guest Reviews of Express by Holiday Inn East Midlands Airport


Pegasus Business Park, Castle Donington, Kegworth, Derbyshire, DE74 2TQ
3 Star 3 Star Derby Hotel
 
Guest Comments

These comments are from previous guests who stayed at Express by Holiday Inn East Midlands Airport and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.

80%
OVERALL
80% Check-in process
80% Your room
80% Working order of facilities / equipment
80% Order and cleanliness of the hotel
80% Performance of staff
80% Overall experience
80% Overall value for money
  • 80% Older Couple

    from Mirandol bourgnounac FR stayed on December 7, 2009

    "Cost of food aside, it was of a good standard and fair price"

    Large clean comfortable and quietish room

    Food over-expensive in hotel restaurant. Weighing machine in passage should be free - not £1 for each item weighed.

  • 90% Individual Visitor

    from Tachov CZ stayed on July 29, 2009

    Good place to stay after return flight from Prague. I was able to continue my journey refreshed.

  • 80% Individual on Business

    from Papa HU stayed on June 20, 2009

    "Generally everything was good ,but the breakfast was ridiculous ,and poor ."

  • 40% Individual Visitor

    stayed on June 2, 2009

    "Adequate, breakfast was welcoming before my flight but would suggest that you do not purchase dinner or drinks at the hotel as the cost of a meal for two, one course only, and a drink each was nearly £50"

    Hotel was adequate close to the airport which was the idea of the booking,

    however the food and drink in house was extremely over priced and would not eat there in future

  • 90% Older Couple

    stayed on April 21, 2009

    Staff were extreamly helpful & location great

  • 80% Older Couple

    from Peterborough UK, stayed on March 30, 2009

    "good"

  • 70% Individual on Business

    stayed on February 16, 2009

    "As expected."

    The hotel was convenient for the motorway.

    The hotel was particularly noisy. As a lone female traveller I was surprised to be in a ground floor room - other budget hotels never put lone females on the ground floor.

  • 100% Older Couple

    from Calgary CA stayed on January 5, 2009

    "Pleasant"

    Excellent service at front desk when we checked in.

  • 90% Work Associates

    stayed on October 29, 2008

    I was over charged when i checked out as the details hadnt been passed to the hotel, i did however manage to get the money refunded upon sending the booking confirmation email to the hotel..

  • 80% Individual on Business

    from Windsor UK, stayed on October 27, 2008

    "Positif and more than satisfactory"

    Fast check in and check out! Good transfer possibilities to the Airport with fare pricing

    Air conditioning is realy loud

  • 80% Individual Visitor

    from Wirral UK, stayed on August 5, 2008

    "What could be a very good hotel at a sensible price was let down by the outrageous car park charge and the disinterested attitude of some of the staff. To answer the next question: I would like to stay at this hotel again on one of my regular visits to Donington Park race circuit but I will not do so as long as there is a charge for the car park."

    Comfortable, clean to the point of almost immaculate, well laid out.

    A charge of

  • 90% Family with older children

    from Scunthorpe UK, stayed on April 30, 2008

    "The hotel was easy to find. The facilities were clean and tidy. IT would have been useful to know that the lights only worked when the key card was entered in a special slot by the door as it took us a minute or so of trying every light switch to work this out. Arriving late at night, the check in staff told us we could have a takeaway delivered to the hotel, provided several menus and gave us cutlery and plates on which to eat it."

    It was very close to East Midlands airport where we were catching an early morning flight.

  • 80% Individual on Business

    from London UK, stayed on April 7, 2008

    "Very nice hotel and the rooms are of a good standard."

    A good constant standard. Bedroom and bathroom clean and in good order.

  • 60% Family with Kids

    stayed on March 28, 2008

    clean

    there were no sheets on the kids bed and after having asked for sheets we ended up making it ourselves at nearly 12 at night

  • 80% Older Couple

    stayed on March 19, 2008

    "It was an overnight airport stay - more than adequate"

    Very comfortable and quiet

  • 90% Older Couple

    stayed on March 17, 2008

    Nearness to the airport. Adequate parking facilities. Courtesy and friendliness of staff. Cleanliness of room and room facilities.

    Insufficient toiletries, e.g. shampoos. Plus, soap dispensers, both by sink and in shower, were virtually empty and difficult to use.

  • 70% Family with older children

    stayed on February 23, 2008

    "Easy and convenient hotel close to the airport."

    Good beds- close to the airport and pick up facilities

    they could not find my internet booking even with my ref number so it took a bit of time to check in, no apologies from the staff when they finally managed to retract my number.

  • 90% Older Couple

    stayed on January 18, 2008

    "airport shuttle food service to late arriving customers"

    room size and none smoking

    having to ask for bathroom items which is a bit late once in your room and wanting a shower when you arrive late at night

  • 80% Individual Visitor

    stayed on January 6, 2008

    "Good enough, but the next door hotel had better food cheaper."

    Near airport

    Slightly gloomy

  • 40% Family with older children

    stayed on November 14, 2007

    bar prices were a rip off would not use hotel again. room was booked for 2 adults and one older child. only 2 mugs in the room for a drink and also only 2 tea bags between 3.

  • 100% Older Couple

    from Dublin 5 IE stayed on October 9, 2007

    It's good value, cleanliness, friendly staff and a feeling of being welcome.

  • 90% Older Couple

    stayed on September 26, 2007

    "Thought evening meals were very expensive for what you got. That was after I sent the 1st one back as it was under cooked."

    Good size room.

  • 100% Older Couple

    stayed on September 26, 2007

    "i would like to have been told we had to pay for the car park"

    i thought the hotel was really nice

    nothing

  • 100% Older Couple

    stayed on July 21, 2007

    locality to airport

  • 80% Group of adult friends

    from Nottingham UK, stayed on May 29, 2007

    "The price was good, the transfer good, we stayed at this hotel last year the only difference was that you had to pay "

    The price for the room and food were a bargain.

    The only thing I disliked was that the room could have been warmer as the adults in the room were cold.

  • 90% Older Couple

    stayed on May 29, 2007

    "If we had to find fault the only thing was breakfast and bar prices were quite expensive."

    Clean, comfortable everything you needed, check-in staff excellent. Transfer too and from Hotel to airport excellent.

  • 100% Individual Visitor

    from Neuville sur touques France;FR stayed on May 21, 2007

    "Everything was nice and clean, the staff were very pleasant and helpful."

  • 100% Older Couple

    stayed on May 10, 2007

    It was clean and very comfortable. Checking in was easy and hassle free. Room was spacious and the air conditioning was great.

  • 100% Older Couple

    stayed on April 24, 2007

    Good Location, Good Food, Good Location!

  • 80% Older Couple

    from Wrexham United Kingdom;UK, stayed on April 4, 2007

    "We had a good stay. Thank you."

    Close to where we were visiting over the weekend. A perfect base to stay at.

    The hotel was very full and was running out of food. This is not meant to sound bad but i dont think the hotel thought that, that many people would be eating there.

  • 70% Group of adult friends

    stayed on April 4, 2007

    "The Ramada Jarvis is Hotel OKE."

    The hotel was overbooked

    We changed to Ramada 10 miles north off Holliday East Midlands airport with 25 peoples

  • 100% Family with older children

    from Hounslow UK, stayed on March 29, 2007

    "It was easy to find, close to lots of places, rooms a good size and shower and toilet excellent size. Food lovely and excellent bar staff."

    That it was very new and that the bar and eating was very nice

    The smoking area when we went back to our room we all stank of smoke and we only sat to have a drink and a meal and none of our group smoked!!!

  • 90% Older Couple

    stayed on March 26, 2007

    "Staff were helpful and informative. Food in the hotel was good and served by friendly staff"

    Spaceous rooms

  • 80% Group of adult friends

    stayed on March 20, 2007

    location near airport

    that the kitchen closed at 9.00 pm

  • 70% Individual Visitor

    stayed on March 11, 2007

    "Staff friendly if a little quiet and difficult for an oldie to hear,but service/facilities are really cut to the bone. The breakfast continental was the bare minimum possible. Given a not exactly cheap price it was disappointing to be charged extra for parking overnight. Correction...it was really outrageous to be charged for parking given the accommodation price. In short, the Express Holiday Inn was good but overpriced for what it is. Regards MCW"

    Adequate clean roomwith essential facilities.

  • 80% Work Associates

    from Kaengkhoi Thailand;TH stayed on February 25, 2007

    "Price offered through the website was higher than the walkthru price being offered by the hotel. Booked price through website was higher by more than 10 Stg. P."

    Neat and clean rooms, Hospitable staff and Good breakfast spread

    High cost through internet booking than walkthru price being offered by the hotel

  • 80% Older Couple

    stayed on February 18, 2007

    "We booked at the last minute because of snowfall and worries about getting to the airport. We were very pleased with how easy it was and were impressed with th4e vleanliness of the hotel. We would have liked the suitcase weighing machine to be working!!"

    Clean, comfortable and reasonably priced

  • 100% Individual on Business

    from Stansted UNITED KINGDOM;UK, stayed on January 18, 2007

    Comfort,cleanliness and efficiency of staff.

 
Room Availability & Booking






 
 
Attractions Nearby

Hotels near Donington Park Exhibition & Conference Centre 0.2m
Hotels near Donington Park Race Track 0.2m
Hotels near East Midlands International Airport 0.9m
Hotels near Long Eaton Sport Stadium 5.5m
Express by Holiday Inn East Midlands Airport - T:01509 678000
Donington Park Racing Circuit - 0.2m
Breedon Priory Golf Club - 4.1m T: 01332 863 081
Rushcliffe Golf Club - 5.3m T: 01509 852959
Charnwood Golf Centre Ltd - 5.4m T: 01509 610 022