These comments are from previous guests who stayed at Waterhead Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on March 2, 2010
from Peterborough UK, stayed on September 7, 2009
"Very good"
Overall a good 2 nights stay the Hotel staff were excellent & friendly
stayed on August 31, 2009
"very good"
spacious, friendly, relaxed, quiet, clean
showers lukewarm
stayed on August 23, 2009
"Quite a quaint hotel but more attention to detail should be made."
Receptionist was efficient. Breakfast enjoyable, lovely view from dining room.
Bathroom had not been equiped with clean towels and soap. A dirty hand towel had been left. Bed side table near window which was open was covered in insects around the lamp that was switched on when we entered the room. Seemed to be a shortage of staff as the problem could not be dealt with until a few hours later, due to service for dinner.
stayed on July 6, 2009
"in need of general upgrade."
staff
very poor standard of room ie.looking out over building no view :shower area very tight,tray flooded :Only 2 stations on tv others not tuned in :old wardrobe door difficult to open :no telephone:fire alarm sounded at 00.30am
from Andover UK, stayed on June 29, 2009
"Good and I would certainly stay again given the chance although only at a discounted rate as the headline rate is a little overpriced IMO."
Great location, quiet, tastfully refurbished but still old and quaint.
Waiting staff lacked experience and what they should really do.
from Plymouth UK, stayed on May 13, 2009
"Not bad but the restaurant is a definite setback; the head waiter is pleasant but not very professional and the chef produced good fare but not always the right fare and never promptly."
Reception staff werevery efficient.
The procedure for dinner was unacceptable; we booked a table for 7.30pm and actually sat down at about 8.15. there seemed to be no supervision of staff at the busiest time when extra help was needed but if the kitchen could not produce the food quicker than they did then there is no point. On the second night we ordered lamb and got beef - didn't complain as it would've taken too long to replace. Breakfast was similar - service very slow. Seems the hotel needs to review the kitchen's productivity.
stayed on April 22, 2009
"Very good, comfortable stay, lovely building. The peace was disturbed by a large party of about 12 who arrived with 4 dogs. The dogs were fine but the owner of the dogs was very noisy and was constantly calling the dogs, shouting at them and had a whistle which she kept blowing to call the dogs. The dogs kept going in the lake and then running round the tables on the lawn - soaking wet and brushing past us whilst we sat having a drink."
excellent, quiet location and views by the lake, and short walking distance from village.
Not enough local draft beers in bar. Breakfast a bit small and some of breakfast staff a little rude - we sat at a table which was apparently set for dinner and the waiter said "look, can't you see, this one for breakfast, this one set for dinner?" in front of a packed dining room and then we were made to move tables in the middle of eating a bowl of cereals.
from Croydon UK, stayed on April 13, 2009
"OK but not good value and dreadful bed"
Location; view; food;
Uncomfortable bed; room layout; bar decor/lighting
from Preston UK, stayed on January 12, 2009
"Enjoyable and very relaxed."
Staff very efficient and friendly. Room with fantastic view of Lake Coniston
stayed on December 16, 2008
"Very good overall for what we required, would stay again."
Very clean, large and warm room with an excellent view of the town and a very comfy big bed.
Breakfast was undercooked and the service a little slow.
stayed on December 10, 2008
"really good"
staff were brilliantly friendly and helpful
our shower would only run luke-warm unless you tweaked the cold tap on the bath . The bath water was plenty hot enough so a bath was no problem. There was a problem with a blocked downpipe adjacent to our room so it poured water all night. Plumbing is such a problem isn't it!
stayed on October 14, 2008
"value for money"
quiet hotel
shower not brilliant
stayed on September 10, 2008
"Nothing intrisically wrong with this hotel. It's outdated and cheaply furnished. More a £60 a night hotel than the £114 we were charged"
Location
Not value for money. Very average breakfast
from Nottingham UK, stayed on September 9, 2008
"Was better than camping but would not use again. Would book a cottage for future visits to Conniston"
Close to Conniston village and where we needed to be for conniston guide dog challenge
Lamps & kettle did not work, large cobwebs in corners of room. £105 per night for a 2 star hotel, no telephone in room when location is not good for mobile reception
stayed on September 9, 2008
"checked in & out within 20 minutes"
rooms were dirty, broken furniture, cob webs every where
from Liverpool UK, stayed on September 6, 2008
"Very pleasing in an ideal setting. Food very good."
ideal,pleasant,convenient.
Hotel a bit shabby needs decorating in places.
from Chorley UK, stayed on August 6, 2008
"We had a really enjoyable break for our 20th Wedding anniversary. The hotel is ideally located for a walk up Coniston Old Man, which we did on the saturday."
Lovely location all staff friendly and helpful. Good food and other guests friendly.
Minor mix up with our evening meal order but this was quickly sorted in a friendly and efficient manner.
stayed on August 29, 2008
"Adequate"
breakfast service good
double room small, bed uncomfortable; electric shower below expected standard-low pressure. Insufficient tea bags available in room 2 only!
stayed on August 4, 2008
Understaffed. Long waits for any service Cleanliness needs to be improved The 2 flights of steep stairs to get to the room was disappointing
from Banbury UK, stayed on July 31, 2008
"It was great. "
Staff were really helpful and friendly. The jetty was great to dangle feet in the water. The garden late at night was a great place to look up at the stars from. Had a great night, wish it had been longer.
from Colwyn bay UK, stayed on July 31, 2008
"loved the hotel and staff and location but would eat elsewhere"
clean dog friendly excellent location helpful friendly staff and quiet at bedtime
food who cooks gammon in gravy? cheesecake was shop bought with evaporated milk on ? beef strogonoff in gravy? love
stayed on July 30, 2008
Performance of staff would have been excellent but for the delay in checking out
stayed on July 29, 2008
"Enjoyed our stay"
Very pleasant staff, food good but menu limited in the evening.
Room condition could have been better, curtains needed putting up properly but cleanliness was good
from Looghbourgh UK, stayed on July 22, 2008
"Poor, Staff were good shame about the hotel. Lovely setting. "
The Staff where very friendly after the initial check in, Arrived at 1pm was told under no uncertain circumstance are we allowed to check in until 2pm. We have a 2 year old child which had been in the car for over 4 hours. The lady allowed us to place bags in the room in the end. Quite remote from local towns, view was good. Booked a room oer the lake, got a room looking into the kitchen.
Hotel was quite old and the rooms were in bad need of modernisation. The whole place needs a good renovation.
from Thornton UK, stayed on July 15, 2008
"sleeping apart was not planned but generally excellent with good breakfast also "
hotel location, room itself was nice and just on the outskirts of coniston village walking distance car park excellent.
petty as it may sound but the TV was small and dated Also I booked a double for me and my partner but had 2 singles
from Stockton on tees UK, stayed on May 23, 2008
location and views exceptional, nice friendly and relaxed staff. accomodating for breakfast to siut cycling event.
bedroom cleanliness poor and rooms too hot.
from Huddersfield UK, stayed on May 8, 2008
"We have stayed in this hotel before and excellent standard was maintained."
good location, friendly staff, meals very good
from Boston UK, stayed on May 1, 2008
"Large rooms, clean and tidy, nice views and a good breakfast. Relaxed atmosphere and freindly staff. I would definitely stay again. Good value for money and unlike some hotels in the Lakes, we were able to make a one night booking at the weekend."
The room was large and spacious, as was the bathroom. All the usual facilities available and everything clean and tidy.
stayed on April 17, 2008
"Excellent value for money, comfortable, clean, good food and choice of menu. Staff were very helpful and made us feel welcome, please keep up the excellent standards. We would definitely recommend the hotel to anyone who is thinking of using Coniston as their base for touring the area. We normally caravan when on holiday but would not hesitate to use this hotel again in future."
It was comfortable, clean and peaceful.
from Lake oswego US stayed on March 29, 2008
Good location, great views
A bit tatty, mediocre food and too expensive given the modest ameneties. The staff were not overly enthusiastic about their employment might be my guess.
stayed on March 25, 2008
Very clean
The bedroms needed decorating, wallpaper was hanging of the wall under the window. The shower was dreadful, just dripped out - literally. However, I woud recommend it but suggest first floor instead of a second floor room to allow for water pressure.
stayed on March 5, 2008
"We were in an attic bedroom room 20 and the weather was bad. The room was not heated sufficiently and the howling wind rattling the roof tiles kept us awake all night."
Cheap
Basic
from York UK, stayed on February 19, 2008
Great veiw of the old man from the bedroom and dinning room. Lovely hotel in nice grounds.
from Otley UK, stayed on February 13, 2008
"fantastic hotel, fantastic location half a mile out of town take a torch though its dark on the way back at night,good location for most of the lakes and walking the hills we will be back to vist."
the staff were very helpfull, our room was clean and bright and looked out over coniston brekfast was just the right amount to set us up for a days walking ,
from Bristol UK, stayed on January 1, 2008
"All in all it was a very good experience staying in the waterhead hotel! I would recommend Active hotels to anyone I know."
TO find a very good quality Hotel in a small village of Coniston.
Nothing much except the minute elements of cleanliness.
from Liverpool UK, stayed on December 15, 2007
"The staff are very welcoming and attentive in this traditional hotel in its beautiful setting only a short pleasant stroll from the village and the lakeside. A quiet drink or two can be enjoyed in the hotel lounge which has a nice view over the garden. Breakfast and dinner are taken in the dining room which has great mountain views through its vast picture windows. Although, in December, it was a little chilly to linger very long in the extensive hotel gardens they would be very enjoyable in the warmer weather. The gravel path leads to the jetty where the lake cruisers pick up and drop off from. The bus for Hawkshead/Ambleside stops just outside."
The pleasant spacious room with its great mountain view and a huge bathroom. The lift to the first floor.
Nothing.
from Wallasey UK, stayed on December 13, 2007
the views.
furniture in need of repair/replacement.
from Stockton on tees UK, stayed on December 5, 2007
"Overall we had a lovely stay at the hotel, our evening meal was delicious and the service was good, the whole atmosphere of the hotel and it's surroundings were comfortable and very relaxing, just what we wanted. We would definitely return to the Waterhead Hotel"
The hotel grounds are lovely and the staff were friendly enough. They were very accommodating as we were allowed to check in early. The lounge and restaurant were nice.
Our room was very cold.
Windermere Hotel Reviews & Booking 6.4m
Kendal Hotel Reviews & Booking 13.1m
Penrith Hotel Reviews & Booking 23.8m
Hotels near St Martins College - Ambleside Campus 6.1m
Hotels near Lake District National Park 14.8m
Hotels near Westmoreland County Showground 15.9m
Hotels near Roosecote Raceway - Barrow 18.8m
Waterhead Hotel - T:00441539441244
Windermere Golf Club - 6.8m T: 015394 47715
Fell Foot Country Park - 7.9m T: 01539 531 273
Ulverston Golf Club Ltd - 13.9m T: 01229 580141
South Lakes Wild Animal Park - 14.5m T: 01229 466 086
Helpful and friendly staff, good selection of food and drinks at breakfast. Fantastic location, lovely views.
Room too hot so couldn't sleep as the radiator had been turned up to full heat - turned off radiator and opened the window but the room took a couple of hours to cool down. Peppermint tea in the room would be nice as a caffeine alternative. My bed was ok but my friend's bed was too soft. The pillows need replacing as they were a bit too flat. Visitor than that it was fine for the money.